I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?

I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed it but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?

Please take each of the following steps that you haven't already tried. Test after each one. Back up all data before making any changes.
1. Make sure that the right volume is selected in the Startup Disk preference pane.
2. Disconnect all wired peripherals except those needed to start up. If there's no change, reconnect them
3. Reset the System Management Controller.
4. Reset the PRAM.
5. Start up in safe mode, then restart as usual. If you can't start in safe mode—for instance, if FileVault is active—then triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with an item named "folders" selected. Move the selected item to the Trash. You'll be prompted for your administrator password. Restart and empty the Trash.

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I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

I have upgraded from Mountain Lion to Mavericks, since then my Adobe Flash Player don't want to work?

Hi, can anybody help me please, i have upgraded from Mountain Lion to Mavericks, since then my Adobe flash player don't want to work.
I clicked on update and downloaded the update from Adobe and installed it.
Every time i get an error saying - "that this wasn't downloaded from App Store".
i can not find it in App Store.
What must i do?

Try this: in your Utilities folder launch Adobe Flash Player Install Manager and run it to completely uninstall Flash. Then go to http://get.adobe.com/flashplayer/ and download Flash
Once downloaded, double-click to open it and run the installer. If you get a message saying the file can't be opened, or similar, Control+click or right click and select 'open' and should then be able to proceed to install it.

Upgrading from Mountain lion

I am upgrading from Mountain Lion to Mavericks. I tried to install Mavericks from the AppStore, everything went OK (download, etc), until the system had to reboot and it was when everything failed. The system couldn't start, it stalled when the apple logo appeared, but the mouse was resposive (really weird). I tried several things cleaning the PRAM, etc, and there was no booting, or alternative to start the system. After trying all the different combinations to boot and see no change, I realised that the left option key somehow was unresposive at startup, and that was one of the identified problems. However, I manage to use the right option key and I was be able to boot from an external hardrive using a recovery partition from a clone of my system. I restored the system with my back-up from Time Machine of 10.8.5. I have a mid 2010 MacBook Pro, where I have a SSD drive. My drive is OK and It was checked prior to installation of the system etc. Any Ideas on how to able to install 10.9, or an expected release date of a new installer? It seems this has been happening to a lot of people.

OK,
I did the following (I did not purchase DiskWarrior or any other 3rd Party software)
Backed up to an Time Machine Drive
Reset the EPROM (zapped it or whatever they kids these days are calling it)
Booted off a Mavericks USB stick.
Ran Repair Disk & Repair Permissions
Installed Mavericks
Worked fine, took a while but up and running.
Not sure what the HD damage error was but it's working away on my old work horse (17" Late 2007 MacBook Pro).
Eoin
<Apologies for post the same response in two place but I had made a comment here and was following another thread, Good Luck!)

Mavericks upgrade from Mountain Lion deletes all user accounts

This is a lesson for upgrading too early (and too eagerly).
Today I tried the Mavericks upgrade from Mountain Lion on my 2007 Macbook Pro, after going through all the pre-installation/pre-upgrade checklists.
I don't think I have gone from a very high to a down low in such a short space of time. I really wanted to move on from Mountain Lion and when the installer finished the upgrade to Mavericks and re-started my MBP, I was super excited. When the restart completed and I was presented with the login prompt, I tried entering my user name and password. First time, it shaked on the password... OK, you'd think that is a typo. Re-entering the password... same thing.
You can imagine what ensued. After entering my password v-e-r-y slowly many times, I started realising that something went very VERY wrong.
Just for information, I used two different user accounts on my MBP under Mountain Lion. The one account had administrative priviledges and was only used for installing applications and a few other administrative tasks. Then I have a second personal account, which does not have administrative priviledges and is the account I use daily for Mail, Safari, iTunes, programming etc.
None of those accounts worked under Mountain Lion. Basically, there is no way in.
I then proceeded to boot with the startup option Cmd + S (command-line access). Once that was completed, I was in as root and checked the /etc/passwd. None of the user accounts were there. I was only able to find two user accounts: root and nobody; and a long list of user account that started with an underscore (I think these are some sort of esoteric user accounts). So, it appears that the Mavericks upgrade did not accurately bring over the user account information from my Mountail Lion installation.
Then, I went into the /Users directory and there I could see the home directories for all the users as they were defined under Mountain Lion. The contents were intact too.
It seems to me that the Mavericks upgrade from my Mountain Lion forgot to bring over the user accounts but it did preserve the contents of all the users' home directories.
Unless anyone can spot some sort of user error here (please let me know), I am heading back to Mountain Lion pretty swiftly. Otherwise, I suspect there is a bug in the Mavericks installer.
Any assistance is appreciated.

The reason this occurred is a mystery and has not been commonly reported. Consider the following. It may or may not help. You should probably print these instructions before proceeding.
Boot Single User mode again and do the following:
(You can skip the first step. It will check your boot volume for errors and correct what it can. If there were errors the installer should not have proceeded, but the possibility exists that directory corruption may have occurred during installation. That seems unlikely to me but could explain what went wrong.)
In Single User Mode:
At the :/ root# prompt, type fsck -fy and press Return or Enter. It will take a few moments to complete. If you are concerned that nothing is happening just press the Return key until you see the :/ root# prompt again.
Once the disk check is complete and the prompt returns, type mount -uw / and press Return / Enter.
Type launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist and press Enter. If you get an error message you may ignore it.
Type ls /Users and press Enter. All of the usernames on the computer will be listed, which is helpful if you don’t know or remember what these are.
Type dscl . passwd /Users/username password while replacing username with one of the users displayed in the previous step and replacing password with the new password of your choice. Press Enter. You will likely get an error message about a file or directory not being found. You may ignore this.
Type reboot and press Enter.

I just upgraded from Mountain Lion to Maverick (10.9.3) and Adobe CC is listed as incompatible with this OS. What do I need to do to make it work again?

I just upgraded from Mountain Lion to Maverick (10.9.3) and Adobe CC is listed as incompatible with this OS. What do I need to do to make it work again? Just a patch/update or do I need to uninstall and install?

antoniobesteban wrote:
I just upgraded from Mountain Lion to Maverick (10.9.3) and Adobe CC is listed as incompatible with this OS.
Where are you seeing that information? Got a link?
According to the Adobe website: Mac OS X Mavericks (10.9) compatibility FAQs | CC, CS6, Acrobat
Plenty of people, including me, are currently running CC on Mavericks.

Can I retrieve Bookmarks from Mac Firefox once I upgrade from Mt Lion (10.8.5) to Mavericks (10.9.5) or are they lost forever?

Years of Bookmarks on Mac Firefox were lost when I recently upgraded from Mt Lion (10.8.5) To Mavericks. I refuse to believe there is no way to retrieve them. Suggestions? Thank you!

''FredMcD [[#answer-717164|said]]''
<blockquote>
When you did the upgrade, was the hard drive formatted? Is there a
folder that has the old files in it? Do you still have your old profiles?
</blockquote>
When you did the upgrade ... April 10 ... was the hard drive formatted? ... Yes! Is there a folder that has the old files in it? ... Don't know. Where would it be? ... Do you still have your old profiles? ... don't know. Where would it be? Thanks!

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help says File >Library >Export playlist and choose XML, or to save a copy of all your playlists, File > Library > Export Library, "the Exported info is saved in XML format." Then it says, "to import an iTunes playlist, File > Library > Import Playlist". Now I am assuming I do that import part on the Air, but when I try it doesn't recognize anything that can be imported - what am I missing??? Aside from a clue...

Thanks, Jim, for taking the time, but the reply is unfortunately vague in the exact area of my confusion! "you need to copy that file to your new computer..." Well, the Import/Export instructions make it seem as if the two computers should be able to communicate this file thru wifi, but that's the linkage I can't seem tocreate with Import/Export. Should I instead email a copy to myself (thats what applecare suggested)? Copy it to and from a thumb drive? But then place the file where? And the article was helpful, but should I be trying to move the Library file or the Library.xml file (as iTunes Help suggests)? Sorry to be so clueless about it...I suppose I buy Apple in the hopes of not having to think about this stuff, which approach seems not to be serving me well. Thanks again for your time!

HT2500 I have already set up my mail account and recently my trash is not function, i.e. I cannot move my unwanted mail to the trash. How can I retrieve my trash back. FYI I can move my unwanted mail to the trash if I use my iPad to read my mail. How c

I have already set up my iMAP account and recently my trash is not function, i.e. I cannot move my unwanted mail to the trash. How can I retrieve my trash back. Whe I use my ipad to view my mail, I can move the unwanted mail to the trash without any difficulties. How come I can perform moving the unwanted message from the ipad to the trash but not the notebook and desktop.

You might get better responses if you post in the Mountain Lion forum.
Are you using Apple's Mail? What happens when you press the delete key?

I cant sync my iphone 5s on windows itunes, keep getting error message unable to load dataclass information from sync services.

i can not sync my iphone 5s on itunes on windows. keep getting error message "unable to load dataclass information from sync services" when plugging in my phone.
I have tried uninstalling itunes and re-installing it.
Turning off firewall and antivirus.
Has anyone had this before and if so how did you over come this issue?
Thanks in advance

Hey troyboi12345,
Thanks for using Apple Support Communities.
To troubleshoot this issue, follow this article.
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/ts2690
Have a nice day,
Mario

I HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

i HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

This could be the problem/solution: http://support.microsoft.com/kb/2716529

HT4431 I just updated from my lion 10.7.5 to maverick and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

I just updated from my lion 10.7.5 to maverick 10.9.1 and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

Bad information
Updates from previous ov iPhoto '11 are free - upgrades from older versions like iPhoto '08 are purchases - you can run your current version under Mavericks if you do not wish to upgrade
LN

Will I need to update from Mountain Lion (10.8.4) to Mavericks prior to the Yosemite rollout this fall?

I am running Mountain Lion (10.8.4) currently. I rolled back to Mountain Lion from Mavericks back in October 2013 because I was having problems with it. However, I've heard there are improvements to Maverick since my initial install. My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.

jdeclanflynn wrote:
...My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.
If your goal is to install Yosemite upon its release, I doubt you will need to do it from Mavericks.
If Mountain Lion does not have features you need and Yosemite will, then, as WZZZ suggest, give Yosemite a chance to have any bugs worked out first.
If your concern is security, Mavericks is the current OS but Apple is still providing Security Updates for Lion, so Mountain Lion should still be good to go for a while yet.

Can I upgrade from Mountain Lion to Yosemite if I didn't upgrade to Mavericks?

I didn't upgrade to Mavericks. Can I still upgrade to Yosemite from Mountain Lion? If not, where an I get a Mavericks?
Thanks!

Yes.

Just need Mavericks base installer to upgrade from Mountain Lion. Company hasn't approved Yosemite (3 weeks).

A month ago, I could have just downloaded the upgrade for Mt. Lion to Mavericks. Now, I can't find it. All there seems to be is 10.9. to 10.9.10 updates, no base Mavericks. All other update requests, questions, and queries at the Apple Store and iTunes go right to Yosemite. Even my Mac obnoxiously says I need to upgrade to Yosemite (like it did for Mavericks, I can't turn the upgrade notification off). I need Mavericks.
My company won't allow upgrading to Yosemite for at least another month, if not longer. I want to upgrade now to Mavericks in the interim, and I can't because I can't fine an installer. I can't do Bit Torrent either, so can't go to any "free" sites.
Stu

I can't do Bit Torrent either, so can't go to any "free" sites.
You are lucky. Downloading from torrents often downloads malware and in this case would be illegal.

I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?

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