I upgraded to iOS 8.1.3, and now I can't get mail on my iPhone 5s
I have an iPhone 5s, and yesterday I upgraded to iOS 8.1.3.
I didn't notice any trouble with my mail app yesterday, but I didn't try to use it much either. Today, after my phone charged overnight, my mail app keeps shutting down on me. When I open the app, sometimes it will display some mail, but other times it shows "No Mail". It will load my messages, but then when I try to read them, the screen goes black and the app closes. And then, we have to go through the whole process all over again. It doesn't matter if I have just opened the app (and had it close itself) or not: sometimes the messages that it just loaded are not there and have to be reloaded.
Sometimes I can read a message or two before it closes, and other times the app closes right away. I have tried the same messages multiple times, and it does not seem that the message is the trigger. I can't determine any pattern to when the app closes.
Any thoughts on a fix for this?
Hello bookwyrm42,
It sounds like your Mail app is just closing on you when you try and read your email no matter what you do. I would start by quitting the Mail app outright:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities.
Cheers,
Sterling
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