I upgraded to Maverick and since then I cannot paste an email address from my address book into the "To:" window.

I upgraded to Maverick and since then I cannot paste an email address from my address book into the "To:" window. Why not?

You won't be able to change your rescue email address until you can answer your questions, you will have to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620
or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

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I bought an iPhone recently and since then I cannot get my email on my MacPro laptop-need help please

I bought an iPhone recently and since then I cannot get my email on my MacPro laptop…need help please

Good day colletteA11,
If you are having an issue with being unable to receive email on your MacBook Pro, I would suggest that you troubleshoot using the steps in this article -
Mail (Yosemite): If you can’t receive messages
Thanks for using Apple Support Communities.
Safe computing,
Brett L

Upgraded my macbook pro 2012 to osx mavericks and since then I'm having troubles like: can't open mail or maps. recently if I'm trying to fill a onfo box from a web site safari stops working.

upgraded my macbook pro 2012 to osx mavericks and since then I'm having troubles like: can't open mail or maps. recently if I'm trying to fill a info box from a web site safari stops working.

Try backing up your data and upgrading to 10.9.2.

I upgraded to ios5 and since then have not been able to download apps?

I upgraded to ios5 and since then have not been able to download apps?

You will need to say what is happening. Is it crashing, is it giving you a message or it it stuck with waiting on the app or something else.

HT4436 I updated the software on my iphone to 7.0.4 and since then all my contacts are gone. I tried to sign into icloud and it said my account is not verified. It said I should go to my mail to see how to verify my account but there is no instruction in

I updated the software on my iphone to 7.0.4 and since then all my contacts are gone. I tried to sign into icloud and it said my account is not verified. It said I should go to my mail to see how to verify my account but there is no instruction in my mail

Hi stanlaw,
Welcome to the Support Communities!
The information below should help you with this.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
How to verify the primary email address for your Apple ID
When you first create an Apple ID (using your email address) a verification email will be sent to that address. If you sign in to your Apple ID from the link in that email, the email address will be verified as the primary email address for your Apple ID. You can also resend the email verification if the email address is not verified:
1. Sign in to My Apple ID to manage your account information.
2. Click Resend under Primary Email Address.
3. Verify your changes by following the link in the email you will receive from Apple and signing back in to your account.
I hope this information helps ....
Happy Holidays!
- Judy

A friend of mine conected my iphone to her itunes..all my apps where gone,i got hers and since then i cannot sync anything from my itunes to iphone..please help

a friend of mine conected my iphone to her itunes..all my apps where gone,i got hers and since then i cannot sync anything from my itunes to iphone..please help

What happens when you plug your iPhone in?
Does it show up in iTunes?
What happens when you sync?
Any messages?

I have recently installed Mavericks and since then I have been unable to shut down or log out of my mac. I work with two screens and now I seem to have programmes at the top of both screens which I didn't before. any advice?

I have recently installed Mavericks on my desk top and since then I have been unable to switch off my computer without crashing it. I work with two screen and now I seem to have the menu bar on the second screen as well which I did not have before. Can you please help me?

Dr Bettina, I had similar problems with Mavericks. I installed it on a Mini and a 13" MacBook Pro. I can't speak to your disdplay issues, but I can confirm the inability to logout, shut down, or restarft without a forced, power button shut down. I can also report frequent System Prefs freezes and finder issues, like folder contents taking half a minuite or more to render, or not appearing at all. And while a few Adobe CC apps actually ran faster, InDesign ran like molasses uphill in Decemner.
I tried uninstalling or disabling numerous 3rd party apps and pref panes. I unplugged everything but the keyboard, ran DiskWarrier, repaired permissions, did fsck -f, trashed various preference files, reinstalled the OS... You name it, and I tried it — short of a potion using eye of newt.
After two days of totally hosed productivity, I restored OS 10.8.5 on the Mini so I could actually get some work done. However, I've decided to leave Mavericks on the MBP as a sort of crash dummy, and will install and thoroughly test all updates until stability has been achieved. Then — and only then — will I upgrade the Mini to Mavericks, even if it means waiting 'til a .2 or even .3 update.
Good luck to you...

Firxfox installed (without me agreeing!) and update and since then I cannot open it at all. RE-installation didn't help. I urgently need Firefox up and running with my bookmarks intact. Thank you

As mentioned above, when I opened Firefox this morning it installed automatically an update w/o me agreeing and I don't know what was isntalled. Since then I cannot open Firefox. Mozilla Crash Reporter opens and thell me Firefox had a problem and crashed. "We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report."
I press restart Firefox but I always just get the same message. I uninstalled it and downloaded it again, nothing is changing. I urgentlyu need to use the bookmarks as I don't have them in Explorer which I have to use now.
Thank you

You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.

I upgraded to Lion and since then my desktop graphic changes back to the Lion 'default' desktop graphic every time I start up. I change it in System preferences, but next start up it is back to the default.

This problem just started when I upgraded to Lion OSX 10.7 and it makes no sense. When the new OS was installed, it replaced my Desktop graphic with a blue background starry asteroid like you see in the Lion promos. I went to System prefeences and changed it back to what I had, and it switches just fine, but when I shut down and restart, my graphic is gone, the old asteriod thing is back again. I don't like looking up at my name on the screen where the clock is supposed to be either, but I will get over that since I can't change it. I do want to know if anyone knows how to make your graphic for the Desktop stay the same through shutdown and restart, it is something so basic. I'd appreciate any help, Thank you!

Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!

I chged my internet provider and new email address and cloud is not recognizing this chg. i deleted my old email acct from ipad and added new acct and since then i cannot send email nor the cloud will recognize the new email address. do i need to sync

i chage my internet provider and therefore email address. i deleted my old email address from my ipad and now i am not able to email from new email address nor will i cloud recongnize my new email address which is my apple id now. since i deleted my old email acct the cloud is not allowing me to chg this address in settting. the cloud still has my old email address listed.

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...

Have recently upgraded to Mavericks. Since then, I have been unable to upload images to a photo lab in Melbourne - what is wrong?

I work as the photographer in a small Photography studio and we use a Lab in Melbourne to retouch and print our photographs for our clients. This Lab (Nulab) has software downloaded to my Mac from their website which I use to upload the images, request certain finishes & retouching for each file. However, in the last week, I have not been able to export these images to them in Melbourne - it creates a folder on their end and then tries to communicate back to my end, but it obviously hits something and therefore won't upload the images to their folder.
Before it stopped working, I had upgraded to the new Mavericks, I had callibrated my computer & redownloaded the software from our lab's website. Nothing else has changed. I have been through everything I can think of (security settings, Firewall, Antiviruses - disabling and uninstalling, reinstalling Lab software) as well as contacting the lab and their IT man looking into it having remote control of my desktop. We are both unsure of what has happened.
Can anyone help?

Let me make two suggestions before offering something to try;
1. Never upgrade unless you know that your mission critical software is compatible.
2. Never be without at least two separate backups. You are a business. Backups are essential.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

I just recently upgraded my iPad and since then certain websites will no longer open up on the iPad but i can still access them on my mac pro laptop. WHY????? One of these websites is a work related website that i really need.

I can open some websites on my ipad but not all. The websites that are no longer opening were all working up till 3 days ago when I did the update on the ipad. The websites that I can't open on the ipad i can switch to my macbook pro and open no problem. I have tried to check all settings and just can't figure out what is going on. One of the websites I can no longer open is ikea and also a work related website. I can load the opening page but when I try to sign in it won't do anything including not even an error message. Please help..

I have this identical problem. For a while my group texts didnt show up on my ipad. Then one day they did, maybe everyone in the group started using the same os version or something. Ever since my first reply to the group there have been complaints of multiple threads. I can not find a pattern for when my group text's decide they want to create a new thread. (it doesnt happen every time) Everyone in the group has deleted the thread, we've all toggled imessage on/off etc. There still hasn't been a solution.
Any help would be appreciated.
Thanks

FireFox upgraded automatically today and since then I can't launche it...it freezes up and I have to shut it off at the computer...I can access Internet Explorer

FireFox automatically upgraded today. When I try to launche it, it only loads about half the page. (I use Google as my home page) It just gets stuck there. I try to close out the page and I get "this program is not responding". I can launche Internet Explorer with no problem, (I much prefer using FF, but if I can't get into it...) so it has to be something with FireFox. FF freezes, so I end up having to shut of my computer AT the computer, because it won't shut off at the desktop monitor. Windows asks me to send a report and I have. I don't know if it has anything to do with it, but my Norton antivirus prevented a plugin from happening...I don't really understand it all...
I just tried to open my home page again and got the message way up at the top of the page " Mozilla FireFox (not responding)

See:
* http://kb.mozillazine.org/Browser_will_not_start_up
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
Create a new profile as a test to check if your current profile is causing the problems.<br />
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)<br />
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I have recently upgraded to Firefox 4.0 and since then I cannot use Zorap which is a video conferencing website. It worked perfectly on Firefox 3. Is firefox compatible? Mudt I change some option to enable me to use Zorap?

Is Firefox 4.0 compatible with Zorap (video chat)? I have used it perfectly with Firefox 3, but since I d/loaded 4.0 I am unable to use the program. Is there an option that I must adjust? Would appreciatre your help.

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

HT4623 Hi I have just updated ipad to latest software and since then I can't get any sound from speakers only ear socket or FaceTime works fine any ideas thanks Mark

NO sound from speakers after update only headphone jack works, speakers work on FaceTime
many thanks Mark

Reboot the iPad and see if that helps.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I upgraded to Maverick and since then I cannot paste an email address from my address book into the "To:" window.

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