I use CS5 and all of a sudden I am getting a notification that says there is an error with my icons. It's telling me to contact support or reinstall. The problem is I don't know where my disks are to re-install. Any suggestions?

I use CS5 and all of a sudden I am getting a notification that says there is an error with my icons. It's telling me to contact support or reinstall. The problem is I don't know where my disks are to re-install. Any suggestions?

doodlebug,
Am I just out of luck until I find those?
You may try Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
and talk to them about your registration, but I am unsure whether they can help you with anything pre CC (There was a Customer Care option with chat which seems to have stopped working).
If you are still out of luck, please report back, and I will try to ask someone to find the right someone to help you.

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