I've been advised by Firefox to download a software update, but upon downloading, the bar with green lines running across it with the message 'Connecting to the update server' is just going on indefinitely; can you advise on this?

Question

I was advised by Firefox to download and install an important software update. But the bar with green lines running across and saying 'connecting to the update server is going on indefinitely (about an hour now). Can you advise?
With Thanks,
Martin

Answer 1

Remove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\&lt;user&gt;\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
If you have problems with updating then best is to download the full version and uninstall the currently installed version.<br />
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.