I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message.

I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message. I'm running OS X 10.9.3.

Blakey if you are receiving a download error then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Similar Messages

  • I have purchased the creative cloud  software, but when I try to download it, it redirects me to purchase it. help?

    I have purchased the creative cloud  software, but when I try to download it,it says trial expired and redirects me to purchase it.

    Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
    Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
    Are you using Windows computer or Mac ?

  • Hi everyone, I have LR 5 that I purchased with a serial number and about a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, last time from LR4 to LR5 there was just an update without buying the creative cloud,

    Hi everyone, I have LR 5 that I purchased with a serial number and about a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, last time from LR4 to LR5 there was just an update without buying the creative cloud, is that possible from LR5 to LR6? Thanks so much.

    Welcome to Apple Discussions!
    You can't install 9.2.1 or earlier on any Mac that is only Mac OS X bootable. In fact you need to use the restore disks which came with those Macs to install 9.2.2 on those Macs. 8.6 is only possible to install on Macs which came with 8.6 or earlier. The 9.1 disk may be useful for your 1999 PowerMac G4, but won't be of any use for a 2006 Powerbook G4.
    Adobe Pagemill does not follow w3.org web publishing standards. If you want a webpage editor, get http://www.barebones.com/ BBEdit
    MS Office, there is a free Mac OS X alternative in http://www.neooffice.org/
    Or you can upgrade to the full Office 2004 for the Mac, or get http://www.thinkfree.com/ or Open OS X Office.
    Wordperfect files can be converted to Word files with http://www.dataviz.com/ 's Maclinkplus.
    Microsoft no longer has Internet Explorer for download (that quit being offered January 2006), though that is covered more in my FAQ:
    http://www.macmaps.com/browser.html
    As for other Mac OS X inquiries, I strongly recommend seeing my other FAQ:
    http://www.macmaps.com/macosxnative.html
    which should answer most of your other questions. If you have further questions, please feel free to ask me.
    Disclaimer: Reference to links I make to my Macmaps.com website are a for your information only type reference. I do not get any profit from this page, and it is open to the public.

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • The creative cloud installs but i do not see any apps to install

    the creative cloud installs but i do not see any apps to install

    Without knowing anything about your system and other details we can't tell you much.
    Mylenium

  • I'm paying for the creative cloud package but Can't download any program!

    I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

    Hello Sheena, thank you for your reply.
    Actually I have already contacted the support. My case number  is 0215124375.
    I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
    Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
    If you have any other case like mine, please let me know,
    SIncerely,
    Wellerson

  • I want to start using the creative cloud programs but it has forced me to "start a trial" and looks like I need a redemption code to "license" the products on my computer for the next year. Where do I find or get this redemption code?

    I want to start using the creative cloud programs but it has forced me to "start a trial" and looks like I need a redemption code to "license" the products on my computer for the next year. Where do I find or get this redemption code?

    If you bought your subscription direct from Adobe, you should not need any codes, only your Adobe ID and password
    -Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing
    If you bought your subscription from some other vendor, ask that vendor for help
    -Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Paid Creative cloud account but it's still saying I'm on a trial

    Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
    Kind regards
    Shaun

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • Ok i get this error when hooking my dvd drive up and tring to use my windows 7 cdNo Bootable device. Insert boot disk and press any key. i have tried to use command key i see the cd icon and hit that and i get the error

    ok i get this error when hooking my dvd drive up and tring to use my windows 7 cdNo Bootable device. Insert boot disk and press any key. i have tried to use command key i see the cd icon and hit that and i get the error

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  • I can't burn a cd of my own created music. I either get the error 4261, or after "Checking media" the process stops and nothing further happens. Have tried different burn speeds and cds. Have re-installed iTunes.Any suggestions please?

    I can't burn a cd of my own created music. I either get the error 4261, or after "Checking media" the process stops and nothing further happens. Have tried different burn speeds and cds. Have re-installed iTunes.Any suggestions please?
    wm0203

    Sounds like the CD drive died. Luckily they cost next to nothing to replace. Or get an external LaCie instead. I have a dual G4 1.25 and the CD drive was always so anemic I use a LaCie Porsche with it.

  • When I open iWeb it does not "Highlight" the New site or new page options. It ahs had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.

    When I open iWeb it does not "Highlight" the New site or new page options. It has had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.

    Open iPhoto, select a couple of photos and use the Share ➙ iWeb ➙ Photo page menu option.  That has jump started iWeb for others.  I could take a couple of tries.
    If that doesn't work try the following:
    1 - delete the iWeb preference file, com.apple.iiWeb.plist, that resides in your
         User/Home()/Library/ Preferences folder.
    2 - delete iWeb's cache file, Cache.db, that is located in your
         User/Home()/Library/Caches/com.apple.iWeb folder. 
    Click to view full size
    3 - launch iWeb and try again.
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  • I downloaded via Creative cloud LRCC , but the program does not start

    i downloaded via Creative Cloud  Lr cc, but the program does not start

    Take a look at this:
    Lightroom doesn't launch or closes automatically after splash screen

  • Where do I enter my License key in Lightroom.  I downloaded the Creative Cloud version but purchased Lightroom 5 and licenses it.

    Hi,
    I downloaded a trial of Lightroom from CC and loved it.
    I purchased version 5 and got my license key.
    Now the software from CC has expired and I can't seem to figure out how to enter my license key.
    Thanks,
    Pete

    You can't license the creative cloud version with your serial number. The only way to license that version is with your Adobe ID and password. It will be necessary for you to uninstall that version and then download from here:
    Product updates
    After you install you will be able to enter your serial number. The work you have done using the creative cloud trial version will not be lost because the uninstall does not remove the catalog, nor does it do anything to the images that you have imported.

  • Helppp just got the creative cloud membership but can't get illustrator to work :/

    So i recently purchased the annual student membership for creative cloud as i need it for my uni course, ive downloaded both photoshop and illustrator...photoshop opens and works fine but as soon as illustrator opens i get a error message and it closes itself down this has happend over and over again can someone please HELP!!!???

    Hi nikkibaby1988,
    Please refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html.
    Regards,
    Romit Sinha

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