I've got a 15" white macbook which I bought about 2 years ago. It froze the other day and wouldn't respond so I shut it down. When I turn it on now it comes up with a flashing file with a question mark on it. How can I fix it?

I've got a 15" white macbook which I bought about 2 years ago. It froze the other day and wouldn't respond so I shut it down. When I turn it on now it comes up with a flashing file with a question mark on it. How can I fix it? I've tried a few things i've seen online but the futhest ive got is to put the start up disk in when you makes it go to a grey screen with an apple logo and the spinning wheel which then stops spinning. Can anybody help?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Just press the Return key on your keyboard once.It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left handlist. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

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I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. Please help

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

My macair won't turn on. when I try to turn it on, the white screen appears. But instead of the apple logo, there is a flashing folder that has a question mark on it. how do i fix this?

my macair won't turn on. when I try to turn it on, the white screen appears. But instead of the apple logo, there is a flashing folder that has a question mark on it. how do i fix this?

Try this.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
I hope I solved your question.
Austin

Have over 86GB of music now showing as "other" and although it is still on my iPod it is not playable. Most is from imported CDs. I do have a backup file on an external hard drive. How can I fix this?

Have over 86GB of music now showing as "other" and although it is still on my iPod it is not playable. Most is from imported CDs. I do have a backup file on an external hard drive. How can I fix this?

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

HT2513 I updated the operating system on my Macbook to Mavericks OSX 10.9 the other day and now my iCal doesn't work. It gets stuck "moving calendars to server account" and never recovers. What can I do?

I updated the operating system on my Macbook to Mavericks OSX 10.9 the other day and now my iCal doesn't work. It gets stuck "moving calendars to server account" and never recovers. What can I do?

So I do.
I quetioned it also in spanish but nobody answered yet.

27 inch Imac Intel won't boot up. Screen ligthts up, then shows a flashing file folder w question mark. What can I do to find the problem?

27 inch iMac Intel won't boot up. Screen lights up, then shows a flashing file folder w question mark. What can I do to find the problem?

Please readd Apple's trouble shooting steps in Flashing question mark appears when you start your Mac

I downloaded the new upgrade for Premier Elements 13 the other day, and now my program will hardly operate and will not do basic functions. What can I do?

I downloaded the new upgrade for Premier Elements 13 the other day, and every since then my program will hardly operate and cannot do most functions. What can I do?

Bill
I went to the Premiere Elements 13 tryout page at the Adobe web site and downloaded the tryout. I used the Firefox browser (latest version).
These are the details according to what was presented to me today
1. In choice of download, I selected Multiple LanguagesIWindows 64 bitI 1.67 GB. I do not have a Windows 7 or 8 32 bit computer.
In your case, you would expect that you used used Multiple LanguagesIWindows 1.50 GB (which would have been the 32 bit version
in agreement with your Windows 7 or 8 32 bit computer.
2. When I pressed the Download button, there appeared
Akamai Download Manager
Browse For Folder dialog - (where I designated Desktop as my save location for the saved file/folders from the download)
3. The first file to download was the .7z which is named Premiereelements 13_LS26_win64.7z (in my case, in yours it should be ...._win32.7x)
File 1 of 2.
The second file to download was the .exe which is named PremiereElements 13_LS26_win64.exe (in my case, in yours it should be..._win32.exe)
4. When "3" is finished, automatically the Install Now comes up with a dialog regarding the .exe with an Open button. Click on the Open button.
5. Next there is a Folder Location dialog which I had set
C:\Uses\Owner\Desktop\Adobe Premiere Elements 13
I clicked next in this Folder Location dialog.
6. Next there was an Adobe Premiee Elements 13 dialog "Preparing Files" with mention of "Extracting Files".
When the extraction process was complete, there was the automatic appearance of the Files Are Ready with a check mark next to
"Launch Adobe Premiere Elements 13. There I clicked the Finished button.
7. Next up was the Adobe Installer dialog and the "Initializing Installer" message.
8. Next came the Welcome dialog with choices of Install or Try. I selected Try.
If you have a purchased serial number already, I assume that you can click install and use your purchased serial number.
9. Next came the sign In Required dialog where I click the Sign In button.
10. Next the Adobe Software License Agreement to which I clicked Accept.
11. Next the Options dialog -
Adobe Premiere Elements 13 4.1 GB
Language English (North America)
Location C:\Program Files\Adobe
to all of 11 I clicked Install.
and said Yes to User Account Control pop up.
12. Automatic Install from there on.
When I looked at my desktop I found saved there
a. the .exe file
b. the .7x file
c. an Adobe Premiere Elements 13 Folder
any of which I believe I could have installed from as I have described to you previously.
If you cannot get the above to work, then you can try going through the process of getting the Adobe Premiere Elements 13 tryout
from
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
There you will end up with the .exe and .7z downloads. After you download and save these two to your desktop, then you begin the
process by double clicking the exe and following the on screen instructions.
Please review the above and determine how much of it you have been through before and the choices that you have made along the way.
ATR

I updated my Itunes the other day and now, when clicking on the itunes icon, the program does not open?? I have tried uninstalling and reinstalling, resetting the computer, checking permissions, running as adminstrator.. nothing is working?? Help!!

I updated my Itunes the other day and now, when clicking on the itunes icon, the program does not open?? I have tried uninstalling and reinstalling, resetting the computer, checking permissions, running as adminstrator.. nothing is working?? Help!!

Amazing steps you've done so far! The great news is this is very unlikely an issue with your iPhone.
I've run into a similar issue lately as well. I narrowed it down to one song that was causing 30 songs not to sync. I removed the song from the sync list (unchecked it) and all 29 songs were able to sync.
You may be running into a similar issue. This may be a problem with this version of iTunes, an issue with one song or a group of songs; hard to know for sure. It's important to narrow down and isolate the cause. Most imporantly get that music back on there!
The way to narrow down the casue add just a few songs at a time (even 1, just to get that first sync finished). Manually syncing is what you'll need here.
Plug in your iPhone, on the Summary screen (shows a picture of your iPhone, the iOS version, Restore iPhone....; etc). Under the Options area at the bottom choose to Manually Manage Videos and Music then choose Apply in the lower right. The music that's on your iPhone now should be removed from your iPhone now. You're now able to sync music manually.
The link below explains how to drag the songs from the iTunes library on the computer on to your iPhone which will start the sync. Add just one song just to see if you can get 1 of those hundreds of songs on there. If you can, awesome! Keep adding until you find the song or group of songs that are causing this issue.
http://support.apple.com/kb/HT1535
Please let me know how things are going.
Cheers!

I can´t initialise photoshop because of this Could not load actions because an unexpected end-of-file was encontered. "Could not initialise Photoshop because the preferences file was invalid (it has been deleted)" how can i fix it?

I can´t initialise photoshop because of this Could not load actions because an unexpected end-of-file was encontered. "Could not initialise Photoshop because the preferences file was invalid (it has been deleted)" how can i fix it?

I have a MacBook Pro.
App - Adobe Creative suite 5.5
The only app that does´t initialize is the photoshop
Problem solve
FAQ: How do I reset my preferences?
Thank you Jeffrey Tranberry

I have been using itunes for 6 years now, and was listening to my music the other day and noticed that some of my songs were stopping short of finishing.

I have been using itunes for 6 years now, and was listening to my music the other day and noticed that some of my albums songs were stopping short of finishing. They just stop and go to the next song. Any solutions?

I have experienced the same problem on my my iPad1, my former iPhone 4 my laptop and even my new iPhone5 though I had really hoped that the new phone and IOS would solve the problem. About 5% of the songs are affected and the stoppage can range from seconds short to a minute and a half. The file shows more of the music left, but it stops playing and goes to the next song. Very aggravating. Appears to happen on purchased and uploaded music.
Any help Apple?

I signed in as my dad's ID, and now, I'm signed in as my own ID. The problem is, when I try to verify any update, it asks for my dad's ID password instead of mine. How can I fix this?

I signed in as my dad's ID, and now, I'm signed in as my own ID. The problem is, when I try to verify any update, it asks for my dad's ID password instead of mine. How can I fix this? I've already tried to sign in and sign out, but it doesn't work...

You need to delete and redownload those applications. His Apple ID is stored inside them.
(115505)

I have updated my iPad to IOS 8.1.2. And now I cant watch any videos anymore. Not on Facebook, YouTube, etc. How can I fix this?

I have updated my iPad to IOS 8.1.2. And now I cant watch any videos anymore. Not on Facebook, YouTube, etc. How can I fix this?

We also want your phone to work the way it should be working for you.
How long does a charge last since the update?
Have you reset the network settings? Settings>General>Reset>reset Network Settings>Enter 4 digit passcode>Reset Network Settings
TamaraH_VZW
Follow us on Twitter @VZWSupport

My Iphone won't sync my CD audio files, after having them on my Iphone for years I updated the other day and they all dissapeared, all that's left is songs bought from Itunes.

I've had an Iphone 4 and I have been listening to hundreds of songs no problem for the past year and a half I've owned it. The other day I decided to sync my Iphone to my laptop to get two songs from a CD. After doing this process and approaching it like I usually would (without causing any problems) I checked my Iphone to see if the two songs had downloaded after the sync. I discovered that my Iphone had lost every audio file that was not bought from the Itunes store leaving me with a sliver of songs to listen to. I immediatly checked my laptop (a Windows device) to see if my music was still there, thankfully it's all on my laptop and the songs play without a problem. So I attempted to sync the songs to my iphone several times, but the CD songs would simply not sync (When syncing your Iphone it consists of 5 steps, the progress bar skips steps 3-4, those are the steps when your music syncs). I'm not an idiot, I checked the small details (checking all albums and songs I wanted and checking the 'entire music library' option) as well I checked the big details (making sure my phone and Itunes were up to date, changing the USB to Iphone wire with another just like it). After a couple of hours of tinkering with different ways to sync I was stumped so I decided to restore my Iphone to factory settings. After doing that and setting up my Iphone newly I still could not download those CD files from Itunes to my Iphone. I called apple support and they recommended that I uninstall Itunes and re-install it. Again no success, all my music is still on my laptop working fine, but I can't seem to sync my CD songs from itunes to my Iphone. If anybody has any info please help. -A college student who needs something to listen to everyday on the hour long bus

Amazing steps you've done so far! The great news is this is very unlikely an issue with your iPhone.
I've run into a similar issue lately as well. I narrowed it down to one song that was causing 30 songs not to sync. I removed the song from the sync list (unchecked it) and all 29 songs were able to sync.
You may be running into a similar issue. This may be a problem with this version of iTunes, an issue with one song or a group of songs; hard to know for sure. It's important to narrow down and isolate the cause. Most imporantly get that music back on there!
The way to narrow down the casue add just a few songs at a time (even 1, just to get that first sync finished). Manually syncing is what you'll need here.
Plug in your iPhone, on the Summary screen (shows a picture of your iPhone, the iOS version, Restore iPhone....; etc). Under the Options area at the bottom choose to Manually Manage Videos and Music then choose Apply in the lower right. The music that's on your iPhone now should be removed from your iPhone now. You're now able to sync music manually.
The link below explains how to drag the songs from the iTunes library on the computer on to your iPhone which will start the sync. Add just one song just to see if you can get 1 of those hundreds of songs on there. If you can, awesome! Keep adding until you find the song or group of songs that are causing this issue.
http://support.apple.com/kb/HT1535
Please let me know how things are going.
Cheers!

I downloaded iOS8 on my iPod 5th generation the other day and its been completely fine and now all of a sudden my iPod has turned off and it won't turn back on, i have tried charging it but nothing is coming up, what should i do?

the other day when iOS8 came out i downloaded it onto my 5th generation iPod, it has been working perfectly fine since, now today when i left it for a couple of hours, it turned itself off and now it won't turn back on. i have tried charging it but nothing is happening. it's not out of charge because the little battery usually comes up when its charging, but the screen is completely black and nothing is happening. i have tried turning it on by both buttons and it won't work. i don't know whats wrong with it. i haven't topped it or anything, so I'm assuming its the new download as it seems to be effecting other peoples devices as well. what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I opened my brand new MacBook Pro the other day and noticed a straight green line from top to bottom near the center of the screen. What is it from and how do I get rid of it????

I am having a problem with my brand new MacBook Pro. After opening my laptop the other day I noticed a straight green line from top to bottom near the center of the screen. What is this from and how do I get rid of it? It is most annoying. Please Help!

"What is this from and how do I get rid of it?"
Such symptoms bode serious hardware issues and you shouldn't think about fixing it yourself when you are still in waranty. Get to an Apple Store, like the other poster suggests.

I've got a 15" white macbook which I bought about 2 years ago. It froze the other day and wouldn't respond so I shut it down. When I turn it on now it comes up with a flashing file with a question mark on it. How can I fix it?

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