I've had my iPhone 5 for almost a year now, it will randomly power down and some of my apps like my safari will either not load or load very slowly. How do I fix this?

I've been having this issue for a few days and I don't know wether or not I should just get a new phone or if i can fix it

Hello there, babydoll1022.
The following Knowledge Base article offers up some great steps for troubleshooting the unexpected power off issue you're describing:
iPhone: Hardware troubleshooting.
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Additionally, this article on multitasking offers some good information and steps for troubleshooting the issues with applications:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • Iweb 09 pages load very slowly - How can I fix this?

    Hi-
    Just published my website to ipage.com and every page is loading very slowly despite the fact that the backgrounds and graphics are very simple (Many of the pages are text only). I'm using the "Modern theme" Blank with a gradient fill, which is what seems to be causing the slowdown. I've tried it on two computers (macbook and macbook pro), two browsers (safari and firefox) and my iphone 4 - performance is equally poor on all three. Spoke to my Web Hosting technical support (I'm using Ipage) and he says my site is only using 17 mb, which should not cause any issues. My download speeds are also very fast so it's not my computers that are causing the issue (Between 20.5 and 23.2 mbps, ping=18ms). The site address is www.jeffreyjanger.com.
    Thanks,
    jeff

    Bonjour
    the slowness is explained by the big size of gradient fill image. Your background [image|http://www.jeffreyjanger.com/JeffreyJanger/Home_files/backgroundimage_11.png] is a PNG
    You've changed color opacity, that forces iWeb to create a PNG file.
    if you let opacity to 100%, iWeb will create a JPEG file
    In an iWeb published site, JPEG file size can be 25% smaller than PNG (and sometimes more...)

  • I have had my MacBook Pro for almost 4 years now.  How do i permanently delete my deleted files?

    I have had my MacBook Pro for almost 4 years now. How do i perminantly delete deleted files?

    Your situation is not good, then. You will need to erase your hard drive and start anew. Boot from your installer DVD for the OS X version you have installed on it.
    I hope you have backups because it's not likely you can backup at this point.
    Clean Install of Snow Leopard
         1. Boot the computer using the Snow Leopard Installer Disc.  Insert the disc into the
             optical drive and restart the computer.  After the chime press and hold down the
             "C" key.  Release the key when you see a small spinning gear appear below the
             dark gray Apple logo.
         2. After the installer loads select your language and click on the Continue
             button. When the menu bar appears select Disk Utility from the Utilities menu.
             After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
             size.)  Click on the Partition tab in the DU main window.  Set the number of
             partitions to one (1) from the Partitions drop down menu, set the format type to Mac
             OS Extended (Journaled, if supported), then click on the Partition button.
         3. When the formatting has completed quit DU and return to the installer.  Proceed
             with the OS X installation and follow the directions included with the installer.
         4. When the installation has completed your computer will Restart into the Setup
             Assistant. Be sure you configure your initial admin account with the exact same
             username and password that you used on your old drive. After you finish Setup
             Assistant will complete the installation after which you will be running a fresh
             install of OS X.  You can now begin the update process by opening Software
             Update and installing all recommended updates to bring your installation current.

  • I've had my iPod classic for almost 3 years now

    Hi,
    I've had my iPod classic 160 GB for almost 3 years now & I recently bought
    "Live at Wembley" for it. Instead of it being located under the L's its located under
    the I's!!!! Can you pls help me fix this issue? If so, how?

    Your situation is not good, then. You will need to erase your hard drive and start anew. Boot from your installer DVD for the OS X version you have installed on it.
    I hope you have backups because it's not likely you can backup at this point.
    Clean Install of Snow Leopard
         1. Boot the computer using the Snow Leopard Installer Disc.  Insert the disc into the
             optical drive and restart the computer.  After the chime press and hold down the
             "C" key.  Release the key when you see a small spinning gear appear below the
             dark gray Apple logo.
         2. After the installer loads select your language and click on the Continue
             button. When the menu bar appears select Disk Utility from the Utilities menu.
             After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
             size.)  Click on the Partition tab in the DU main window.  Set the number of
             partitions to one (1) from the Partitions drop down menu, set the format type to Mac
             OS Extended (Journaled, if supported), then click on the Partition button.
         3. When the formatting has completed quit DU and return to the installer.  Proceed
             with the OS X installation and follow the directions included with the installer.
         4. When the installation has completed your computer will Restart into the Setup
             Assistant. Be sure you configure your initial admin account with the exact same
             username and password that you used on your old drive. After you finish Setup
             Assistant will complete the installation after which you will be running a fresh
             install of OS X.  You can now begin the update process by opening Software
             Update and installing all recommended updates to bring your installation current.

  • HT1933 I rented a movie Frozen and it was stuck in processing then after a restart it now has the pop up saying could not load video. How can I fix this or get my money back.

    This seems to be common from all the threads about it.

    Contact the App store for Apple ID help. Their support link is on the right of the App store window
    LN

  • Microsoft office shut down unexpectedly and now nothing will open word, excell, powerpoint... How do I fix this?

    Mircosoft word close unexpectedly on me.  I tried to open other microsoft programs and now it is saying that it can't be opened.  I tried deleting the microsoft office folder and reinstalling microsoft office but it wont let me do that either.  Help I am a teacher and use my compture all the time.
    Thanks

    This is just an add on to what rkaufmann87 has given you.
    There are many users that are upset with the fact there software No Longer works after Installin Mavericks.
    Here are some facts for you to  ponder when you go to the Microsoft Web Site.
    Apple released the BETA Version of Mavericks weeks before it was released.
    Apple does this whenever they release a new operating system so that the developers of the 3rd party sofware will have a seamless release of there Operating System.  It appears that someone at Microsoft was sitting on there thumbs when this beta was released to them.
    So at this point all you can do is get on Microsofts web site at take your stresses and your anger on them.
    Cheers
    Don

  • TS2634 My EarPods keep randomly turning down the volume when I'm listening to music?!?!? does anyone know how I can fix this, or will I have to invest in a new pair?

    this is so annoying! I will have my volume at the usual 6, and I'll listen to music and i won't touch anything but it turns the volume down until eventually there is no sound. this does not occur without the EarPods.

    If still in warranty return to Apple for evaluation
    Worth trying a restore of iPhone to eliminate a software issue ...and
    Do they work in other devices

  • Everytime i load firefox, I have to go to secure browsing. Web pages will either not load or not load correctly. How do I fix this on my laptop?

    laptop is a sony vaio VGN series. Windows 7 home premium, 8gb Ram, 320gb HD.

    Hi,
    Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.]
    [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
    [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
    [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
    [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]

  • While using my phone it shut off and asked me to activate it. I've had it for almost a year now so this is strange. I've tried calling but as usual, the line is busy and there is an extended wait time. Any other ideas?

    This is ridiculous I've had my iPhone 5 for almost a year now, and just today while I'm scrolling through Instagram, my phone decides to restart..I thought okay, maybe it has something to do with iOS 7. But of course it didn't, and when the phone awakened it showed my regular background. In the middle of the screen was a notification that said "Activiation required" and I thought "Wow, that's weird." So, I swiped, unlocked my device and it brought me to a screen asking me to connect to wi-fi, so I did. then, the nest screen showed me a thing that said "This iPhone is currently linked with d******@yahoo.com. Sign in with the Apple ID that was used to set up this iPhone." Now, that e-mail is the same one I used to activate and set my iPhone up with so I'm at a loss here. I tried calling and calling Apple but the phones are backed up as usual.

    And it brings me to a screen that keeps saying try again later becuase the activation server is temporarily unavialable? I don't get this.

  • HT1923 I had to restore my computer and had to reinstall itunes. Now when I try to open itunes I get a message saying it is a new version than my itunes library. How do I fix this?

    I had to restore my computer and had to reinstall itunes. Now when I try to open itunes I get a message saying it is a new version than my itunes library. How do I fix this?

    Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
    iTunes for Windows: How to turn off Compatibility Mode

  • HT1296 I have had my I phone 4 for almost a year now.  I am not sure how to sync my phone to the computer.  Do I connect and it automatically updates or is there a step by step menu?

    I have had my I phone 4 for almost a year now.  I am not sure how to sync my phone to the Computer to save my contents and how to update my phone.  Do I just connect my phone to the Computer and it will automatically update and save or is there a step by step to complete?

    You should have beeen syncing regularly.
    iPhone User Guide (For iOS 5.1 Software)

  • I recently did an update for my iTunes and now when I try to open it, I get an error that says that my data execution prevention is not allowing it to open. How do I fix this issue?

    I recently did an update for my iTunes and now when I try to open it, I get an error that says that my data execution prevention is not allowing it to open. How do I fix this issue?

    Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

  • HT204266 I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

    I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

    Is this a pre-paid card thing? Or different billing address than your iTS account?

  • The computer recently ask me for an update for mavericks and after i did the update there a white smug in the middle of the screen. how can i fix this?

    the computer recently ask me for an update for mavericks and after i did the update there a white smug in the middle of the screen. how can i fix this?

    smug?

  • I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    That pretty much eliminates all the user-serviceable parts the phone has.
    When you say you purchased a new battery, I'll assume that it included the installation and you did not go fiddling with the nanoscrews and such. So it's got to have some sort of warranty that the part is good and it is time to take it back for service.

Maybe you are looking for

  • Using a link in reader to browse to a webpage

    I'm pretty new to all of this, but here is what I'm trying to do: I work at a research facility, and we are wanting to be able to send PDF surveys and forms to people, and then let them click on an http submit button that will send the data to a JEE5

  • How to Restore from Time Machine in Single-user mode?

    Hi there, I am trying to fix a Macbook Pro that has had its /private folder trashed and emptied. Obviously it won't boot unless you you boot in to Single User mode and I'm wondering if its possible to do a Time Machine restore from the terminal, I wo

  • After Safari 8.0.4 update only certain pages will open - can anyone help me?

    After updating the Safari 8.0.4 security update today only certain webpages will load - ideas anyone?

  • Can't start x after "pacman -Syu"

    I'm in the middle of installing Arch and had just configured xorg.conf properly for x to function. I then updated the system using "pacman -Syu" and can no longer start x, xinit/startx only returns an error messege. Here's the log file and xorg.conf:

  • Binary WLC config - does it hols AP config?

    Can I put binary config backup from a working WLC (WiSM in this case) into a factory default WLC & be up & running again? Specifically, is AP config in binary file? (Cisco Doco states AP config is not in "show running-config" output for example). Aft