I've just installed mountain lion on my macbook pro. I cannot open preview and it is also stalling the log out sequence? How can I solve this
I've just installed Mountain Lion on my Macbook pro and cannot now open Preview. I've partly solved the reading of PDF documents by installing Adobe Reader, but Preview is also stalling the log out process. Any suggestions how I might solve this annoying trait would be most appreciated. Many thanks.
vidaiow wrote:
Have just tried force quiting Preview via the Dock and reopening a file and it worked . Hurrah !. Thanks for your help.
Just an FYI, normally you give the 'solved' award to the person who gave you the answer, not to yourself.
Similar Messages
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I just installed Mountain Lion on my MacBook Pro and enabled dictation. It won't let me edit Google Docs with it. Any suggestions?
It would be easier to just fix whatever is making your machine slow.
I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise. -
Hello,
I have installed mountain lion on my macbook pro ,but it made my mac very slow. Would someone please tell me how to uninstall this one and reinstall snow leopard? I tried to do it by my original CDs but macbook pro didn't let me to do it.
ThanksIt would be easier to just fix whatever is making your machine slow.
I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise. -
Here's the problem log:
Interval Since Last Panic Report: 20998 sec
Panics Since Last Report: 6
Anonymous UUID: 3A61E6C0-CB97-4FB4-808C-F0A408A7E642
Sun Jul 29 09:04:19 2012
panic(cpu 1 caller 0xffffff8000cb7b95): Kernel trap at 0xffffff7f822b9547, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff8000002020, CR3: 0x0000000002cf1000, CR4: 0x00000000000606e0
RAX: 0xffffff800113d2a0, RBX: 0xffffff800c5b9000, RCX: 0x0000000001500000, RDX: 0xffffff800aeb2680
RSP: 0xffffff8079893df0, RBP: 0xffffff8079893df0, RSI: 0xffffff800aeb0b00, RDI: 0xffffff800c5b9000
R8: 0x0000000000000017, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0xffffff800c5b9000, R13: 0xffffff800c6a6100, R14: 0xffffff800aeb0b00, R15: 0x0000000000000001
RFL: 0x0000000000010202, RIP: 0xffffff7f822b9547, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8000002020, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff8079893a90 : 0xffffff8000c1d5f6
0xffffff8079893b00 : 0xffffff8000cb7b95
0xffffff8079893cd0 : 0xffffff8000cce4ad
0xffffff8079893cf0 : 0xffffff7f822b9547
0xffffff8079893df0 : 0xffffff7f822b9450
0xffffff8079893e40 : 0xffffff7f822bbda4
0xffffff8079893e60 : 0xffffff80010315fb
0xffffff8079893ea0 : 0xffffff800103111e
0xffffff8079893f30 : 0xffffff800102d0b0
0xffffff8079893f70 : 0xffffff8001031c79
0xffffff8079893fb0 : 0xffffff8000cb2677
Kernel Extensions in backtrace:
com.apple.iokit.AppleProfileFamily(40.0)[EEB2E72C-E779-6612-A0C1-DF8398FEDA30]@ 0xffffff7f822b7000->0xffffff7f82301fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8126f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12A269
Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x0000000000a00000
Kernel text base: 0xffffff8000c00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 34746882047
last loaded kext at 34653635932: com.apple.driver.AppleUpstreamUserClient 3.5.10 (addr 0xffffff7f8213d000, size 36864)
loaded kexts:
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.iokit.IOBluetoothUSBDFU 4.0.9f8
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.AppleMuxControl 3.2.6
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyEventDriver 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AppleUSBHub 5.1.6
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Brcm4331 600.15.20
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleUSBUHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.8 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.20)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: FireWire, FireWire, fw0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
I hope someone can help.
Thank you.Boot using safe mode.
Delete this file:
/System/Library/Extensions/AppleProfileFamily.kext -
I just downloaded Mountain Lion for my MacBook Pro from the App Store. I was curious if it is possible to downloand Mountain Lion to my iMac without paying the $19.99 fee again? Not trying to be a cheapskate, just curious if App Store purchases are universal like iTunes Apps.
You can re download Mountain Lion for free on all your authorized Macs using the same Apple ID used for the original purchase.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion.
Then right or control click where you see Installed then click Install. -
I install Mountain Lion on my MacBook Pro and freezing after waking up and is impossible restart
I install mountain lion on my macbook pro late 2009 and freezing after waking up and is impossible restart
Restart your mac in Safe Mode by holding down the 'shift' key while it powers up. You'll know if you've entered Safe Mode correctly if you see a progress bar underneath the grey Apple logo screen. Let go of the shift key when you see that, wait for the progess bar to complete then log in.
After log in, go to
> System Preferences... Users & Groups and remove everything from the 'Login Items' tab.
If you have any anti-virus software installed (Sophos, F-Secure, VirusBarrier, Mackeeper) uninstall it while in Safe Mode.
Restart your mac normally and test.
Any improvement? -
I just downloaded Mountain Lion on my Macbook Pro 10.8.2 Now Safari and Firefox are not functioning right - sites are garbled, show up as bulleted blue phrases, don't react. I am trying to search train tickets in Paris and can't do it. My e-mail (Shaw) defaults to HTML and I cannot access the Bay site through e-mail. Help.
Please read this whole message before doing anything. This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it. Step 1 The purpose of this step is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.” While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin. Test while logged in as Guest. Same problem? After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. Step 2 The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
I recently attempted to re-install Mountain Lion on my MacBook Pro late 2012 model and the internet recovery is failing. I have absolutely no clue what to do here. Any help is greatly appreciated. Thank you.
- Currently if I boot it up there is a flashing folder icon with a question mark in it. I am assuming this means there is no OS because I wiped the SSD and tried to reinstall Mountain Lion
- When I hold Command+R, it prompts me to Choose Network... the problem with this is the wifi constantly is disconnecting. The Retina 2012 does not have an ethernet port so i have considered buying the attachment then returning when done.
Once again Thank you in advance.
Best.There is nothing to do if you don't have a reliable Internet connection unless you have a copy of the Mountain Lion installer application from when you first installed it.
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
I have just downloaded Mountain Lion for my MacBook Pro and now when my applications open they close and the error "This has just quit unexpectedly" message pops up. Does anybody know what is happening/how to fix it?
Welcome to Apple Communities
Press Command and R keys in boot and reinstall -
I can't install OS X mountain Lion to my macbook pro. It says when I'm trying to choose the disk, (This disk is used for time machine backups'. What can I do about it? thanks!
From the Finder's Go menu, choose Computer:
Double-click your hard disk icon. It is usually named "Macintosh HD":
Look for this folder:
Drag it to the Trash. -
Since upgrading to mountain lion on my macbook pro, i cannot email photos from iphoto.
Since upgrading to mountain lion on my macbook pro, i cannot email photos from iphoto.
i can select the picture but when sending it, an error symbol appears.
Any ideas ?This doesn't work for me at all. I tried entering exactly the same information that I used to set up my regular email account and I'm still getting an error message. I even tried switching to using my gmail account and neither one worked. Then it got hung up and had to repair my database! I have a lot of photos on my Mac (thank goodness they're backed up) and I was really sweating it for a moment.
Apple is so easy until it's not. I find this to be really aggrevating and I'm irritated that it hasn't been fixed. In fact I did an online search and someone described this same problem in detail and it was exactly what was happening to me. Same error messages.
I'm frustrated that Apple keeps updating it's operating system and then we go through these glitches.
And while I'm at it, I have never had such a frustrating time using my login information as I have to get into this forum! Why do they make it so difficult? There's just something about the way it's worded that get's me messed up every time. Meanwhile, at least get iPhoto fixed! -
How many times can I install mountain lion on my macbook pro?
My Macbook pro came with lion pre-installed. However, I bought at a time that allowed me to update to mountain lion for free. Therefore, I wanted to know if I will have to pay to re-download mountain lion on my Macbook pro if I have to restore the system to its factory settings?
No, since you have already "purchased" (even if for free) 10.8 on the App Store with your AppleID, you own it, so you can reinstall as much as you want.
Matt -
I just downloaded and installed mountain lion but it kept snow leopard on my screen is that supposed to happen or did i miss something?
Then you're good to go. Updating your OS doesnt change your desktop background, you can do that manually, if you wish.
-
Is it possible to install Mountain Lion on a Macbook Pro 2,1
I've heard it's possible to install Mountain Lion on several unsupported Mac models, but i was wondering if it's possible for the MacBook Pro 2,1 late 2006 model? Here's the link for the unsupported model
http://www.karthikk.net/2012/02/15-steps-to-install-mountain-lion-on-unsupported -macs/JYork23 wrote:
It kind of disappointing to get unhelpful replies that state the obvious. We ALL know that there is no Apple supported way.
It's kind of disappointing to get posts that violate the terms of use of the ASC.
Do not submit software or descriptions of processes that break or otherwise 'work around' digital rights management software or hardware. -
How to install Mountain Lion on New Macbook Pro from APPS
How can I install Mountain Lion into a VM on a New Macbook Pro running YOSEMITE from APPS
I have it in my apps purchased but It tells me the system is to New to download/run it
I have tried mounting my install ESD copy but it has the same Problem
I don't have another Mac
ThanksI think the problem is that you can't install an older OS X version onto a system running a newer OS X version. So I would try the following:
1. have an external disk or create another partition on an internal drive to use for the Mountain Lion install (you might have to shrink an existing partition to make room for another)
2. Create an external bootable USB thumb drive with the Mountain Lion OS on it (do a search on the web for this - for example see http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html
3. Reboot Yosemite and then boot from the USB thumb drive by holding down the option key
4. run the mountain lion installer and install on the new disk/partition you created in step 1 - it will also create another recovery partition from this same part of the disk
Now your Mac system will have both a Mountain Lion install as well as the Yosemite install. You won't be able to use Migration Assistant to move things from Yosemite to Mountain Lion because it will see that you're "going backwards" and won't allow you to.
Have a good backup of everything before starting in case there are problems.
Good luck...
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