I've just purchased creative cloud but the serial number doesn't work. What can I do?

I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

See if the following help document leads to a solution:
Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
If you purchased thru the Adobe web site then you are not being conned.  You just might need to help to get you thru.

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