I've now had the message "We are still processing your order. It could take up to 24 hours. Please check back later."for 60 hours. Why can I get no answer from the online support and why is Adobe the only online software company that takes days and days t

I'm on a Mac, and Lightroom comes up with "update available, download now", so I go to download it and find that actually it is a paid for upgrade. So I pay for it, and then have to wait days for Adobe to "confirm" the purchase. It the meanwhile the demo which downloaded itself is saying "trial period over" and said that immediately (i.e. no trial period). How do you get Adobe to respond? I can't get an answer?

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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Open software: trial or license issue / We are still processing your order.

Hi,
I just bought the CC membership (year plan, paid monthly) and was wondering whether the reason why the software is always detected as a trial version or a "needs license activation" version is because of this status of the plan details:
We are still processing your order. It could take up to 24 hours. Please check back later.
So basically I have to wait until the order is processed and then when I open, for example, photoshop, it shouldn't demand me for any license or push me into trial mode, right? I can't find an explanation for this, so thought I'd ask here.
Thanks for the help.
Cheers.

Hi Rajshree,
Thanks for coming back to this. Sadly I'm still getting the issue. I get two options: start trial or License this software. When I click License this software, it requests a serial number, which I obviously don't have because I have the membership.
Any idea what is causing this?
Cheers.
PS: I've tried restarting, different connections, logging off etc...

I keep getting "we are still processing your order and it may take 24hrs"

I have attempted twice now to pay for upgrading my photography package with creative cloud to include Illustrator. The first time was on 1/31 I got a message stating it would take 24 hours. A week later I'm still waiting so I attempt to get help via "chat". The Agent told me my payment did not go thru…..got a receipt telling me it was processing? I'm told to re-purchase.
So I repurchase 2 days ago….again I get receipt saying accepted it will take 24hours.
I would really like to finalize this as I"m getting behind in my class work. I'm getting pretty upset with with the whole process and lack of support at getting a resolution.
I won't mean ion the whole customer support looping of "we need a few more details" so we can kick you back to the FAQ.
Anyone have an solutions for resolution or why this keeps happening. My payment method is set up fine and adobe has no problem billing me monthly for my CC photography membership that they process on the first of every month. So it's not a payment issue.

Yes I could call them, and I did. Just as I feared I spent 45 minutes on the phone. At the end of the phone call there is still no resolution. They do not know why I'm getting this outcome, but "someone" will call me in a few days.
This is grand, so let me just say I have had to drop out of my class because I am now 16 days into this issue. I have not way to complete my class work. I am out the $120.00 for the class that I cannot participate in and still have a pending issue with Adobe.
So 16 days later adobe is still "processing" my payment.

Have tried to install Elements 13 after purchase on 26DEC. Get following msg fro Adobe: "We are still processing your order. It could take up to 24 hours. Check back later" Wht's the hang-up? Wht's the work-around? Plse advise goto proceed?

want access to recent purchase of Elements13 on Dec26. Plse advise how to

I answered your questions in error. I'm trying to find out another problem of my own on Elements 12, but I can tell you that unless you start with Elements 12 you will not be able to modify photographs in 13. I've found that out the hard way. I've lost my Elements 12 and am having a hard time downloading it back on to my system. 13 is useless without Elements 12 to back it up. BOOoooo. Trying to get a human to talk or chat to you in this system is a big problem at best. Good luck!!

I created a book and tried to place order but failed. I followed the procedures, when the book completed uploading, the message "An error occured uploading your order" pop up. There was no error message all along when I created the book.

I created a book and tried to place order but failed. I followed the procedures, when the book completed uploading, the message "An error occured uploading your order" appeard. There was no error message all along when I created the book. I tried several time but failed.

preview the order and try again - http://support.apple.com/kb/HT1040
If it still does not work boot into Safe Mode, preview again and try
With the number of reports in the last few days it may be server overload - if so trying during a time of lower activity might help
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- For iTunes purchases:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
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How can i get my music from my ipod t my itune/pc if the songs are not on my current itunes/pc

Hallo,
how can i get my music from my ipod t my itune/pc if the songs are not on my current itunes/pc
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Recover media from iPod
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Why can I get several HD channels in HD on my rooftop antenna, but the not on Fios?

Why can I get several HD channels in HD on my rooftop antenna, but not on Fios?
E.g. WABC, WNBC, WLIW and WNET come in at least 4 HD channels via my rooftop antenna but only one WLIW (non-HD) on Fios.
Bummer.
I can switch from the RF to HDMI sources but I thought with all of the channels I could at least get the ones I watch.
I'm located in Northern NJ USA, about 10 miles (line of sight) from NYC.

Rumplestiltskin wrote:
Why can I get several HD channels in HD on my rooftop antenna, but not on Fios?
E.g. WABC, WNBC, WLIW and WNET come in at least 4 HD channels via my rooftop antenna but only one WLIW (non-HD) on Fios.
Bummer.
I can switch from the RF to HDMI sources but I thought with all of the channels I could at least get the ones I watch.
I'm located in Northern NJ USA, about 10 miles (line of sight) from NYC.
I assume you get the NJ versions of those channels?
Networks pay for exclusive programming rights within specific markets. Cable operators are only allowed to offer a specific set of local channels within their designated media market (DMA). If you aren't considered to be in the NYC market, then you aren't supposed to receive those channels.
Like many in the DC area, I can pickup the Baltimore locals with an antenna, but I as I live in the DC DMA, those are the only channels I receive from Verizon, Comcast, DirecTV, etc. Note there are circumstances where a customer might fall between two markets, living in an area with overlapping DMAs; in that case, the provider can choose to offer two different sets of locals. Verizon FiOS does do that in some areas.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

I can't get my music from my Ipad onto my new laptop into the itunes library

I cannot get my music off the Ipad into the itunes libary on my new computer.
If I tick the box it says that I will loose all the music.
I did a test run on my I 5 and lost all the music.
Please help

Stack69 wrote:
I cannot get my music off the Ipad into the itunes libary on my new computer.
1) From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.
2) If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141

Mobile IM "The system was unable to process your order" error

I have a LG VX8560 Chocolate 3 with unlimited Text Messaging. is there a fix?

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Why Can't Get Color Images from My ADS Pyro IEEE1394 Camera

This is a list of our equipment :
Windows98SE
LV6.0i
NI-IMAQ for IEEE1394
Advanced IMAQ Library for LV
Pyro IEEE1394 Webcam from ADS
Unfortunately, we do not see any colors in the RGB Modus.
We have visited your perfect support web sites and found a similar description.
Document ID: 2DGHH1SN (09/17/2001)
We used your support tip (change 1394IMAQ.sys and clean-up MAX) and anyway we do not
see colors even though the PYRO IEEE1304 Webcam support color mode.
We think the hardware of both IEEE1394 webcams (Pyro and IBOT) are the same.
Did you received any feedback from the customer whos has the problem with the Orange
Micro IBOT IEEE1394 webcam ?
It is highly interested for us.
We appreciate y
our help and many thanks for reading and thinking about this manner

Dear Keyle,
Thanks for your response. Now, we have a running XP Home Edition Notebook machine.
We have installed first LabVIEW6.0i then ADVANCED IMAQ VISON > IEEE1394 for IMAQ beta2 + MAX2.2 and finally
VISION BUILDER 6.0
We have observe the VISION BUILDER support during the custom installation process of NI-IMAQ 1394 b2 and unfortunately we running in the same problem and could not use the great VISION BUILDER together with our
IEEE1394 camera. We see a big opportunity to develop our apllications faster and improve the time to market.
It is possible to enclose the difficult situation ?
Up to now, we are very happy to see colors in MAX and
LV.
Yes, we notice that we use a beta driver and we could
not expect that it works perfect. But you wrote, that you have a running VISION BUILDER support with a XP machine and we are in a good mood to read this.
We appreciate your help in this manner and thanks again
Stephan

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What happens when you try?

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A few months ago I bought a msi Radeon 5450 Graphics Card.
I was surprised impressed that I could get 4k output (3840 x 2160) on my SEIKI monitor (via HDMI at 30Hz). This exceeds the specification!!!
However, when I took this Graphics card from my Win XP box and put in Windows 7, I can't run at 4k. The highest resolution choice is 1920 x 1080.
In Win XP, I just had to do "Detect Displays" in CCC and the 3840 x 2160 resolution would show up as a choice.
But when I do "Detect Displays" in CCC in Windows 7, I don't get the 3840 x 2160 as a choice. I only get 1080 as a choice.
I did notice the Catalyst Control Centre (CCC) program between Windows XP and Windows 7 is different.
The Win 7 PC, has an APU (not sure if that has any bearing).
Can anyone advise what I can do?
MSI Card: R5450 - MD1GD3H/LP DVI HDMI VGA 1GB DDR3 Fanless

Did you check if you have the latest VGA driver on Win7?

I can't get text pictures from my wifes Samsung Phone, Why ?

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Check in Settings>Messages. Is MMS Messaging on?
~Lyssa

I am trying to update my credit card details, but it keeps saying we are processing your order - please try again later

my credit has expired, and im trying to update it. but when im trying to edit payment method, it keeps saying we are currently processing your order. please try again later. if this continues to fail, please contact customer support.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I've now had the message "We are still processing your order. It could take up to 24 hours. Please check back later."for 60 hours. Why can I get no answer from the online support and why is Adobe the only online software company that takes days and days t

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