I've read some of the common problems, but has anyone had this?

The day I bought it, the "home" key was hard to press. I put it down to it being fresh out the factory and therefore assumed it'd loosen up a bit. It then became inconsistant with when it would or wouldn't work and how hard I'd have to press it to work. It now doesn't work at all. I have to switch my phone off and back on again to change applications.
Another thing, and definitely, the most important basic feature of this phone...is that I can't hear anything during calls. Whether I make them, or receive them...even to voicemail, I can't hear anything. I've been told by people at the other end that they can't hear anything either. It's off silent, full volume, at least 3 bars of signal - have gone through the settings several times to no avail. Have updated the software just in case it was a software issue.
I've looked after it - never dropped it, no water damage (and have checked the indicators just in case the humidity of Texas got to them), it has a snap on case that covers the back and sides of the phone (ifrogz).
Am bringing it to Apple tomorrow and not leaving until I'm certain that the next one works for sure! Wish me luck in finding one that works! There seems to be SO many problems with these.

Did you remove the protective plastic film off of the front of the iPhone? Just asking...because sometimes people do leave it on, and that would be the cause of some of your problems if that plastic protective film is still on.

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