I've read that Promise Pegasus2 series does not sell replacement parts. I'm buying the new MacPro but am concerned about spending $2K for storage that may break and cannot be fixed. What are others buying for storage for the new MacPro?

Question

I've read that Promise Pegasus2 R6 thunderbolt 2 series does not sell replacement parts (no replacement parts for any of the Pegasus line). I'm buying the new MacPro but am concerned about spending $2K for storage (12tb version) that may break and cannot be fixed (am told that one must purchase a new unit if a part breaks). What are others buying for storage for the new MacPro? Thanks so much for your help.
Discussion about this issue at MacWorld.com:  http://www.macworld.com/article/2082783/first-look-promises-pegasus2-r6-thunderb olt-2-raid-array.html

Answer 1

I've used the original Pegasus R6 units for a couple of years now and have been very pleased with them.  On the two occasions I've had to call on their technical sujpport, I've found them readily available, knowledgeable, and very helpful.  In one case it involved the reset of a unit after a power failure at an inopportune time; in the other case it was a question about upgrading disk drives to higher capacities (1 Gb gto 4 Gb).  I was pleased to learn that their tech support people were in California and as good if not better than upper-tier AppleCare reps. The hardware itself has functioned flawlessly so far.