I've used Firefox for years w/no problem but now I can't get a window to open I still get the menu bar on top. When I try to click open a new window nothing happens. I have a Mac.

I never have problems with Firefox before. I usually don't put my Mac on sleep mode but I did do that last night. I don't know if that caused the problem or not. I tried to restart my computer thinking that might help but it didn't.

Try:
*http://kb.mozillazine.org/Corrupt_localstore.rdf
You can also try to move (delete) the Firefox plist file. 
See [http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results] 
Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).

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When I click on the Firefox icon, my homepage opens to about 95% and then it stops reponding. If I click on anything, I get the message that it is "not responding:. I have used Firefox for years with no problems. What can I do?

I have used Firefox for years and it has been great until a few days ago. Now when I try to open it, the homepage from a few days ago opens, but the green bar on the lower right fills in about 95%. On the lower left it says "transferring data from l1.yimg.com but it freezes there. If I click on anything, it says (not responding) on the upper left. I have uninstalled Firefox twice and redownloaded it and the exact same thing happens. Please help me. Thank you, Dave Schumer

See these articles for possible solutions:
*[[Firefox is already running but is not responding]]
*http://kb.mozillazine.org/Profile_in_use

I'm new to Apple's Mail program (I've used AOL for years). How do I configure Mail so once an email is read it automatically disappears from the list of emails? Conversely, how do I mark "keep as new" an email I've read but I want to remain on the screen?

I'm new to Apple’s Mail program (I’ve used AOL for years). Howdo I configure Mail so once an email is read it automatically disappears fromthe list of emails? Conversely, how do I mark "keep as new" an email I'veread but I want to remain on the screen?

Right click on the email in the left hand pane. Select Mark as Unread to return it to an unread state. Click Delete to move it to the trash or file it in a folder if you have any configured. You may need to click the show button on the upper left hand side of the window to see your folders. The + sign at the bottom of that pane allows you to add a new folder.

I have been using firefox for years and love it but I have downloaded version five and I cannot get on line again. The google screen comes up but if I try to go further I get "site unavailable" or similar.

After downloading v5 I ran the programme as instructed. THe google screen "find out more" came up but I was unable to get access to the browser again

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB
Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

I have used Firefox for years with no problem. For the past 2 weeks it has crashed repeatedly after 1 to 15 minutes. What has happened? Is it the updates?

What has happened?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

Firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to s

firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to start Firefox, even in safe mode. i have checked with latest antivirus softwere also.. i didn't find any thing suspicious.
== This happened ==
Every time Firefox opened
== after loading firefox 3.6.6 ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

I was having this problem few days ago,and I have fixed.Try this steps-If you have AVG antivirus so go on firefox>Tools>Add On and Disable AVG safe search and AVG tool bars too.Then restart computer.

I've been using Firefox for years. Now your load screen appears everytime I open. It's a hassle!

Every time I open Firefox to go to the internet I get a page that says thanks for becoming a tester, etc. Then you want me to download Firefox, which I've done 6 times now! Then you make Firefox Search my homepage. Then I change the homepage. Then a screen comes up saying AVG has been successfully installed. Then I use the internet and the next time I re-open Firefox I get the same bull##%% routine!
I've been using Firefox for years. What's up? It's a major hassle!

If you do not keep changes after a restart then see:
*http://kb.mozillazine.org/Preferences_not_saved
Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access.

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access

Which version of Firefox are you using?
See
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

I have used Firefox for years on my Mac laptop for years, I tried to update to version 4 and now I have no Firefox and every time I download the the Firefox the emblem has a awhite circle with a cross through it, so I can't drag it to applications.

The support page is ridiculous, it assumes you already have Firefox and that the install went fine. I am having trouble with an update to Version 4. I have an ibook G4 running OS X. I have used Firefox for years. When I downloaded the update, the Firefox logo thing that you are supposed to drag to the Applications folder has a white circle with a line through it. I have rebooted many times and have updated all other software.

Hello,
I wouldn't trust any Firefox "update" from a non-Mozilla website. Sometimes, unofficial builds contain adware or malware. If you want to use Firefox for AOL do so at your own risk.

I've used Firefox for years, and now can's open it--why?

I have used Firefox for years. Now suddenly I am being blocked from getting onto it. I downloaded the new Firefox 4, but still am blocked! It's as if I'm not authorized to get onto Firefox.

Many users have struggled with this. Could I point you to this thread for several different approaches: [https://support.mozilla.org/en-US/questions/935062 How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.]

When I click on a tab in the toolbar the tab flies off the screen to the right. Suddenly after using firefox for years I cannot load any pages

I'm using Windows XP. I've used Firefox for years but in recent weeks I've had the following problem. When I endeavour to open an internet site the tab appears in the toolbar at the bottom of the screen instead of loading the page. When I click on the tab it appears to fly across the right of screen and disappears from view. Fortunately we've left an internet page OPEN so that we can redirect our search via that. Today we had a power cut and now I cannot get Firefox to load anything. At the moment I'm using Explorer to write this. We've made no changes to our system and we're continuing to use the same virus checker we're had for years. (Kaspersky)
One last point. When I try to load any site in Links the tab changes to the correct name but then flies off as I've previously mentioned. When I right click on the tab and choose Max or Min I have no reaction. I've tried rebooting the computer and turning it off but this does not fix the problem. I've also uninstalled Firefox and reinstalled the latest version all to no avail. Please, can someone help? Micam

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Been using Firefox for years, yesterday not able to get Firefox page at all, page comes up blank

I have been using Firefox for years. Somehow I seem to have blocked it. I get a blank page when trying to enter the site. What to do? thank you

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB
Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

REFUSES TO DOWNLOAD SITES.....HAVING TERRIBLE PROBLEMS ALL YEAR AFTER USING FIREFOX FOR YEARS.....

I used firefox for years.....This year it's not been working properly.......I have reset it numerous times but it always reverts back to problems...Latest one : won't download sites I'm needing to use...'

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item: 
[[Image:FirefoxSafeMode|width=520]] 
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''

I cannot scroll using Firefox. I can scroll in I.E. and Chrome. This is a new problem. I've used Firefox for years.

Using my mouse pad scroll feature I cannot scroll in Firefox. I've been using Firefox for years and never had a problem before. I can scroll in Chrome and I.E. There are a few websites I can scroll in but not in Yahoo and several other sites. and I can't scroll on the page I'm typing this question on.

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.
Close and restart Firefox after changing the pref.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default via the right-click context menu if they are user set
*Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

I've used Firefox for years and happily. I attached a logitech camera and dowloaded Skype a few weeks ago when I also loaded iTunes for my iPad. Now the site goes out almost everyday. Can you hel pme?

I've used Firefox for years and happily. I attached a Logitech camera and downloaded Skype a few weeks ago when I also loaded iTunes for my iPad. Now the site goes out almost everyday. Can you help me?
I can't undertsand what is going on since the closing has never occurred before.
I have not written down the incident #s.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

I've used Firefox for years w/no problem but now I can't get a window to open I still get the menu bar on top. When I try to click open a new window nothing happens. I have a Mac.

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