I want to change the security answers but have noticed the email address is a hotmail one.  I cannot remember the password and frankly it keeps telling me that the account doesn't exists.  So how can I change that to my personnal email?

I want to change the security answers on my account but have noticed that the email address I listed is a hotmail one which I cannot get into.  How do I change this as I only see an edit button for logging into iTunes but not one where I can change in the security answers.  Thankyou

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94157)

Similar Messages

  • Requests to change the security question but have not yet found an email

    Requests to change the security question but have not yet found an email

    If you aren't receiving the email on your rescue email account (and you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT201303 I need to change my security answers but I cant remember the answers that I gave the first time????HELP ME PLEEEEEEEESE!!!!

    I need to change my security answers but I dont know what they were originally!!!!...HELP PLEASE!!!!!!!

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

    Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

    Hello Carpets,
    Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • This ipad will be locked with its existing passcode how can I change that

    This ipad will be locked with its existing passcode how can I change that?. I wanna create a new password when I comand Lock ipad

    To change passcode you need to go to setting click on passcode enter old passcode then change it. Bsydd uk

  • I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID.

    I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID. If you can help, please do! Thank you very much!

    I have the EXACT SAME PROBLEM and have been researching the past 2 hours!!!! Aaargh!

  • I changed my apple password and itunes store keeps telling me that that password has not been used at the store yet

    i changed my apple password and itunes store keeps telling me that that password hasnt been used at itunes store before and then it prompts me to change my password again

    Bolitho wrote:
    I changed my Apple ID,
    You updated your AppleID with new email address or you created a new AppleID account?

  • I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

    I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

  • Hi I have bought iPhone 5s LL/A and my iPhone now  has error 40 I think it means hard error how can I change it at apple store?

    Hi, I have bought iPhone 5s LL/A and my iPhone now  has error 40 I think it means hard error how can I change it at apple store?

    Contact Apple Support or your carrier about getting it serviced:
    Apple - Support - iPhone - Contact Support
    Apple - Support - Service Answer Center

  • When I try to same an image under the command 'save as' it will only let me save as file types 'firefox document' or 'all files' and when I try to look at them later they dont work. How can I save an image as the same file type it is on the web site?!

    When I try to save an image under the command 'save as' it will only let me save as file types 'firefox document' or 'all files' and when I try to look at them later they dont work. How can I save an image as the same file type it is on the web site?!
    == This happened ==
    Every time Firefox opened
    == I updated to one of the firefox versions (Not sure which one it was)

    Thanks Alex, but sadly I already tried that. Neither .docx or .xlsx files show up in the content list. They both show as a Chrome HTML document so changing how Firefox addresses those doesn't help since it thinks its the same type of file. I don't think I can manually add files into the "Content Type" left side nav.

  • I want to change my security answers but I don't remember my answers to the ones now what do I do

    How can I change my security answer when I don't know the answers to me ones know

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I no longer want to merge my work laptop with my icloud account on other devices.  How can I change the setting for the laptop?

    I accidentally agreed to set up my work laptop icloud account to merge with my other devices and want to keep the work information separate.  How can I change the setting for the PC at work?

    Sign out of iCloud.

  • If I try to log in to my Hotmail account in Firefox, Hotmail says my Hotmail account doesn't exist, while I can problemlessly log in in other browsers

    When I open Hotmail in Firefox and try to log in, Hotmail says my account doesn't exist. But I can problemlessly log in in other browsers, so I'm sure there's no problem with my account. Further, I'm absolutely sure I didn't misspell anything. Before this problem occured, I've always been able to log in to my Hotmail account in Firefox. I've already tried clearing my cookies and history, but it still doesn't work.

    Do you have stored any form fill data or passwords for live.login.com?
    Use these steps to remove saved (form) data from a drop down list:
    #Click the (empty) input field on the web page to open the drop down list
    #Highlight an entry in the drop down list
    #Press the Delete key (on Mac: Shift+Delete) to remove it.
    *http://kb.mozillazine.org/Deleting_autocomplete_entries
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do not click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Which security software (firewall, anti-virus) do you have?

  • I want to change my security answer but i dont have a rescue email

    Hello,
    I want to change my security questions and answers but i dont have a rescue email, my apple ID is [email protected] and my temporary support pin is: 1256
    Thank you and please help.

    Hi JALALdull,
    This is not something that we can help you with here on the forums -- you'll need to contact Apple support and let them know what is going on. Good luck!

  • I want to change my security questions but have forgotten my answers

    I want to update my infomation mainly my security questions but i cannot remmeber my answers
    how do i go about changing them?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100933)

Maybe you are looking for

  • IDOC Error - Function module not allowed: IDOC_INPUT_HRMD

    Hello Gurus, I have an issue with the IDOC Transfer. I am using the program RSEINB00 to read the file and convert the data into IDOCs with status 64. But all my Idocs are getting created with status 51 and the error is getting populated as " Function

  • SAP SOFTWARE INSTALLATION

    All, I am learing Sap basis individually and am looking any paid website for IDES.Basically I want to practise by installing the different SAP systems using the paid web site.Pls let me know from the experts who already made use of IDES training web

  • Problem while creating SAP Web Dynpro iView

    Hi, I am creating SAP Web Dynpro iView from iView Template. The SAP Web Dynpro System Object is being created. The System Alias is also being created. The Test Connection is successful with Portal Server. Now, while creating SAP Web Dynpro iView from

  • In-place upgrade from Server 2012 to 2012R2 is failing

    Hello, I'm trying tu upgrade a VM from Windows server 2012 to Windows Server 2012 R2, but the upgrade is failing with an error message "Windows cannot install required files. Make sure all files required for installation are available, and restart th

  • Temp tablespace 99%full

    What are the suggestion for temp tablespace, if its 99%full, should we keep adding space in it or it will use existing space? TABLESPACE TOTAL_MB USED_MB FREE_MB PCT_USED GRAPH (X=5%) TEMP 17,500.00 17,444.00 56.00 99.68 [XXXXXXXXXXXXXXXXXXX-]