I want to gift a season that I have purchased. When I select the season I am not given the gift option, only "you have already purchased this season" Help....I'm trying to give Apple money here!

Another poster said that if you sign out of your iTunes Store account, go to the item you wish to gift, and select "gift" and go through the purchase process, it will then ask you for your account information and send the gift. I haven't tried this myself, but it's worth a go.
Regards.

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I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder?? itunes did not prompt me to move file to trash nor is there an option??

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder. itunes did not prompt me to move file to trash nor is there an option to remove file to trash bin. How can i delete songs from both the itunes and hard drive at the same time?

aespinoza2210 wrote:
could it be in the itunes folder or does it have to be in the itunes media folder, which is within the itunes folder??
A Espinoza,
The iTunes Media folder is set in Preferences > Advanced, and is the key to most iTunes folder organizational activities. So I doubt that the automatic deletion will work for files that are somewhere else within the folder structure.
However, I have not experimented with that issue in quite a while, so you are welcome to give it a try in iTunes 11.

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified. Maybe damaged or not signed. How do I get this fixed, so I can download the new iphoto's that are available.

How did you move your iPhoto library to the new system? the recommended way is Connect the two Macs together (network, firewire target mode, etc) or use an external hard drive formed Mac OS extended (journaled) and drag the iPhoto library intact as a single entity from the old Mac to the pictures folder of the new Mac - launch iPhoto on the new mac and it will open the library and convert it as needed and you will be ready move forward.
LN

Has anyone ever lost a ringtone that they purchased and downloaded? I have; completely gone. And when I searched and attempted to download it again I got the message "you've already purchased this; do you want to purchase it again?"

Has anyone ever lost a ringtone that they purchased and downloaded a ringtone and then it just completely disappeared? When I tried to download it again I got the message "You've already purchased this item; are you sure you want to buy it again?"

You are aware that there the app may have downloaded and been placed on the second screen. Not the main one. Can you swipe to the right to see if it is there?

I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?

I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?

You should call Apple but you should get an email from Apple. I got one a few minutes ago and this is what they said about AppleCare+ :
Thank you for your recent iPhone 5 purchase at the Apple Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.
After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.
Thank you for shopping with Apple.
Sincerely,
Apple Online Store Team

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

Hi ingaosk,
Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

Hi, trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

Here are a couple links that might help
Error "The serial number is not valid for this product" | Creative Suite
Creative Cloud applications ask for serial number
And try using this cleaner
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Is there a way to purchase an app from the App store but not use the money I currently have in my iTunes account from a gift card?

Is there a way to purchase an app from the App store but not use the money I currently have in my iTunes account from a gift card?

The only way I know is to purchase it as a gift.

I've tried to download an app that I used to have but deleted. I get the message "You've already purchased this, so it will be downloaded now at no additional charge." BUT it won't download.

I've tried to download an app that I used to have but deleted. I get the message "You've already purchased this, so it will be downloaded now at no additional charge." BUT it won't download.

Are you certain you have enough memory left on your device to accommodate the app? Also, are you certain that an iOS 8-compatible version has been released by the developer? If the answer to both questions is "yes", then try downloading it via an iTunes sync.
Cheers,
GB

HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.

I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

I am trying to download UCbrowser which is fine on my iPhone 5C but unable to download on my iPad2, It shows on cloud but I couldn't download, I tried to change date but still no go, It says "you've already purchased this so this will be downloaded now"

I am trying to download UCbrowser which is fine on my iPhone 5C but unable to download on my iPad2, It shows on cloud but I couldn't download, I tried to change date but still no go, It says "you've already purchased this so this will be downloaded now" but never downloads

Close the App Store app, reset your iPad and then try again.
To close the App Store, drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I have upgraded to IOS 7 and now I wish I did not as I have lost face time and iMessage and they would not get activated no mater what I have tried .it seems they are trying to get connected but are unable to do so.

I have upgraded to IOS 7 and now I wish I did not as I have lost face time and iMessage and they would not get activated no mater what I have tried .it seems they are trying to get connected but are unable to do so.
It is becoming frustrating to try to get it activated .
I do not know how to get it activated when it keeps informing me that there is no net work connected
Could not sign in please check your network connection and try again.
For both iMessage and FaceTime .
Any radical solution that you have will be appreciated as it is becoming frustrating .

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. Also, if you have IOS-7, read this.

I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. be

I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. because of a slow connection

If you are getting emails from these forums then you probably accidentally clicked on one of the links on the forums page where all the questions are listed e.g. at the top right of each forum's page there is text box with Actions and Notifications in :
So far you've posted in the iTunes Store forum :
https://discussions.apple.com/community/itunes/itunes_store#/
And the Using iPad forum :
https://discussions.apple.com/community/ipad/using_ipad#/
If on either of those forums that box says 'stop email notifications' instead of 'receive' then click on it and it should stop that forum sending emails to you.
There are full instructions on this page for stopping emails, as there are other places where they might have been set 'on' : https://discussions.apple.com/docs/DOC-3661
This is your original post for iTunes Match : https://discussions.apple.com/message/22647293#22647293
And this page lists your posts (you can click on each post on it to be taken to it's thread) : https://discussions.apple.com/people/suzettemg?view=overview

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

First, back up your old iphone manually:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your old phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
About backups and what's saved: http://support.apple.com/kb/HT1766
How to back up and restore: http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
After that, connect your new phone and let iTunes set it up. iTunes will detect the old 3G backup and ask you, if you want to use it to restore the info on your new iphone. If you agree, all settings and data will be present after the process is finished.
This is also explained in this article: http://support.apple.com/kb/HT4137

I want to gift a season that I have purchased. When I select the season I am not given the gift option, only "you have already purchased this season" Help....I'm trying to give Apple money here!

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