I was asked to up grade my Firefox, when I did this the system crashed and I have lost use of my book marks and fire fox, I have not been able to fix it.

Two days ago I logged on to Firefox. I recieved a message that told me that I was using an out dated version. I had to up grade . I followed the instruction and when finished fire fox crashed. I am unable to delete firefox, reload it, or use it. I am forced to use Internet Explorer to use my computer. I have lost my book marked sites, and I am at a loss as how to retrieve what I have lost. I have tried to follow the instructions to fix the problem but I have not been able to fix the problem. I sent the crash information but recieved no responce.

cathorio wrote:
I recently changed my lap top. My problem is the new lap top won't accept my apple I D it asked me to sing up for a new one which I did.
I am puzzled by this. The laptop doesn't need the Apple ID - but iTunes does. I could be missing something but ....
Why would you not be able to use your existing Apple ID and iTunes account on a new laptop? If you authorized the computer - you should be able to use your existing account - unless you already had 5 computers authorized with the existing ID - and that was why iTunes would not accept the ID. However, I'm sure that you would have received a popup message from iTunes telling you that you had reached the limit.
I just received a new MBP and my daughter did as well. My entire family shares an Apple ID and we had no issues at all with my Apple ID and iTunes on our new computers and I did not have to sign up for a new account. Did you even try the old ID?

Similar Messages

While trying to restore os x and erase content, some problem about voice software came up and the computer asked me to restart and try again by clicking restart button. When I did this, the machine went to a gray start up screen and will not progress.

While trying to restore os x and erase content on my MacBook pro, some problem about voice software came up and the computer asked me to restart and try again by clicking restart button. When I did this, the machine went to a gray start up screen with an apple and will not progress. I've waited more than 30 minutes and tried restarting again by holding the power button. Also, restore cd 1 will not eject so the computer will no longer move past the gray screen with spinning circle. Restore CDs had never beeused and were still in packaging in the original box. Ran hardware test just to check, and it came back as normal. Now what? I live nowhere near a genius bar :(

computer asked me to restart and try again by clicking restart button.
That's called a kernel panic...
Since the install disc won't eject, try starting up while holding down the C key. If the Mac won't boot while holding down the C key, try ejecting disc by either holding down the mouse while starting up or holding down the Eject key while starting up.
Try booting from your install disc so you can run Disk Utility in case the startup disk needs repairing.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
(In Mac OS X 10.4 or later, you must select your language first from the installer menu)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your startup disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. Make sure there is always 15% free space.
What is a kernel panic
Mac OS X Kernel Panic FAQ
Resolving Kernel Panics

I was ask to reinstall cs 6 extened when i did it said to get adboe and say err 16

i have went to best buy and got my receipt . when i try to use the disk i used the serial number it was not taking it. how do i find the right serial number ? when ask to reinstall i was requested to inform it was a error 16 ?.

Install this update combo and it should repair any issues and install a new App Store app.
OS X Snow Leopard 10.6.8 v1.1 update combo
http://support.apple.com/kb/DL1399

I was told I had to upgrade Firefox to 4.0, downloaded the dmg, launched it and now Firefox will not open at all.

I was told I had to upgrade Firefox to 4.0, downloaded the dmg, launched it and now Firefox will not open at all. It tells me "The operation can't be completed because you don't have permission to access some of the items." Also, that "Firefox cannot be opened because of a problem." And it give a bunch of code. This is my main browser. What is happening here? My OS X is 10.6.7. Has this caused a problem?

If you right-click on your Photoshope.exe, select Properties, there should be a Compatibility tab. There you can select Windows XP, Windows 2000, Winows 98 or 95. One of these should allow you to open Photoshop 6, unless you mean CS6.

I can't open firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking to restart/quit but every time I do this the same message comes back.

I can't open Firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking me to restart/quit but every time I do this the same message comes back. I've not been able to use Firefox for days now.

Since a few days we have a lot of crashes with [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. If you have this program, try to disable it and see if that stops the crashing. 
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport 
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. 
http://www.trusteer.com/support/en/report-problem 
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes 
or http://kb.mozillazine.org/Firefox_crashes

HT204053 First time to use apple ID at iTunes and I was asked to enter billing information. After I did, it shows a message "contact iTunes support". What should I do?

New iPhone user here. I registered an Apple ID and tried to use it at iTunes. I was asked to enter billing information. After I did that, it shows a message "contact iTunes support". Same message appeared even I tried different credit cards even Paypal. Need help! Thank you.

http://www.apple.com/support/itunes/contact.html

My daughter's Mac book freezes at random times. Apple's been unable to fix it. Her college grades are suffering. How can I convince Apple to just replace it?

My daughter's Mac book freezes at random times. Apple's been unable to fix it. On most visits to the Apple store, it works fine. On other visits, it acts up, and they replace something like the RAM or the hard drive. She lost a semester for university course notes, and currently can't use it at all, because Apple sent it out for 'diagnostics'. Her college grades are suffering. How can I convince Apple to just replace it?

Apple policy in the past has been to try and repair three times. If is not successful, then replace. So keep accuarate records on when and what was repaired so you can make your argument that it needs to be replaced.

I have a new ipod touch and whilst I was syncing with my computer I was asked if I would like to update, I did and now I have lost all software from my ipod touch. How do I retrieve it? My computer cannot find it. I am a new user so simple language please

I have a new ipod touch and whilst I was syncing with my computer I was asked if I would like to update, I did and now I have lost all software from my ipod. How do I retrieve it? My computer cannot find it

Try here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519Some of the music redownload is only available in the USA with the latest iTunes version.

After downloading updates for the first time, i was asked to restart my mac. it starting writing configuring installation. the staus bar just showed a little and remained like that for more than 3 hrs. i tried several times wit no success.

after downloading updates for the first time, i was asked to restart my mac. it started writing configuring installation. the staus bar just showed a little and remained like that for more than 3 hrs. i tried several times wit no success. it has not updated my mac OS X 10.5.

My clean install worked out alright, although I don't think it really fixed anything, rather gave me a couple more days of use 'till I have to send it in. Someone please help my get it running properly again...

I have recently switched to icloud. Lately I have not been able to receive emails. A msg comes up asking me toat reenter password. Perhaps I am entering the wrong password and have forgotten what it is. How can I find my old password or change it?

I have recently switched to icloud. Lately I have not been able to receive emails. A msg comes up asking me to reenter my password. Perhaps I am entering the wrong password and have forgotten what it is. How can I find my old password or change it and get my .mac account email working again?

If it was setup using your iPhone and your Apple ID then as far as the iCloud team will be able to find out, you set it up. Passwords cannot be retrieved.
Change all passwords on accounts associated with your iPhone.

I just updated and I've lost my read it later function and all the articles I was saving. What happened?

I just updated and I've lost my read it later function and all the articles I was saving. What happened? I'm very unhappy about this. Please help.

Says its compatible with 4.0. 
https://addons.mozilla.org/en-US/firefox/addon/read-it-later/

I received an Iphone 5 as a gift two days ago. The first thing I did was set up ICloud for photos. Itunes would not allow me to add songs to my new phone without restoring it, yet when I did this, it deleted all photos. And I cannot find them anywhere.

I received an Iphone 5 as a gift two days ago. The first thing I did was set up ICloud for photos. Itunes would not allow me to add songs to my new phone without restoring it, yet when I did this, it deleted all 129 photos of my graduation and friends from the past two days. And I cannot find them anywhere, photo stream, ICloud, nothing. Where can I get back my memories?

Were the photos taken by your new iPhone? If so, did you not import them off your phone to your computer (as you would any other digital camera) before the restore? If not, restoring wiped the data off the phone and your pictures are gone.
Sounds like a good time to (re)read the User Guide.

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message: "there was a problem downloading the software for the i

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message:
"there was a problem downloading the software for the iPhone, the network connection could not be established". This happens even though I have a working internet connection.
Besides that, all the other functions work properly, even synchronize apps and library.
Will I be able to update the software?

look around the forum tons of people repport that they can't update
makes you suspect that apples update servers can't meet the depand of too many users
trying to update at once

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

You need a computer with iTunes and an internet connection
Try:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Not been able to open firefox for days just keep getting crash reporter, tried everything, no joy

for the past few days, a week at most, i've been unable to open firefox, it just keeps giving me the crash reporter..
i always use firefox, i've not installed any add ons (i did install dropbox lately but thats about it), i always have adblockplus running, have done for months never had a problem
having to use Opera at the minute cos Chrome is the slowest browser known to man (why everyone sings its praises i'll never know)
then one day, i tried opening firefox, it said checking compatibility of add-ons, then gave the crash reporter box, not been able to do anything since
i've followed all guides on here, i've reset all settings, i've updated the add-ons it said i had, i've tried booting in safe mode..
..all with the same result, crash reporter
so please dont tell me to go into firefox and change settings as i cant even open firefox
here is my latest crash report ID
Crash ID: bp-27aa708f-12d0-4b17-ac96-0961a2130115

Further info
Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
* Use F8 to access Windows safe mode http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
For forum cross referencing purposes
* Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
* sprotector.dll some suspicions about this being possible malware trojan ''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) '' thread [/questions/937251 Firefox crashes]
* gblrofmx.dll likely to be the malware responsible for current crashes

I was asked to up grade my Firefox, when I did this the system crashed and I have lost use of my book marks and fire fox, I have not been able to fix it.

Similar Messages

Maybe you are looking for