I was billed for a renewal with eHarmony that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed. How do I get my money back or get my subscription working??

I was billed for a renewal with eHarmony via iTunes that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed it is on my bank statement. How do I get my money back or get my subscription working?? I have all transaction ID's and invoice numbers. Please help this has been very frustrating, thanks.

Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app.  When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund.  I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

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