I was in the middle of watching a movie rental from iTunes on my Apple TV and it shut off the movie and took me directly to the main menu. Now the movie doesn't even show up on my iTunes account. How do I get back to the movie?
Now when I try to re-rent the movie on iTunes a message pops up saying, "You already purchased this item. Go to Settings --> Downloads." Every time I do this There is not button that says "Downloads." Please help.
Mac responded to my question, they didn't download automatically into my library, they were still in the purchased section of the itunes store and i downloaded it from there. Thanks
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My time machine backup disc has apps from Mountain Lion that won't open now that I have Yosemite. They all say need to be upgraded to Yosemite. Go to app store. But app store sees that I have yosemite so doesn't even show me an udate option. How can Update these files??
How do you know they won't run in Yosemite? You're not trying to fiddle with stuff in your backup from the Finder, are you? If so you are likely to render that backup unusable.
WHen when you restore them from your backup, they should be updateable. -
I just clean installed maverick on my computer and I have nothing in my iTunes library, how can I get back all the music I have bought?
From your backups. By doing a clean install you erased your startup volume. You may have installed OS X, but your personal software was erased. You can restore from backups if your have them. If not, then you've lost it all, permanently.
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When I buy a tv show on my iPhone from my iTunes account how do I get it to not transfer to my friends iPad which is also under my iTunes account?
Any TV shows bought on the Apple TV can be downloaded on your mac through iTumes.
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All the CD's I have imported will not play. The only music that will play is cd's I have purchased from itunes. How can I get all my albums to play, please??
iTunes Store- Transferring purchases from iOS device or iPod to a computer
Downloading past purchases from the App Store, iBookstore, and iTunes Store
How to dowload purchased music -
The backup on my phone failed and I had to restore my phone. Everything came back except the ringtone I had purchased from itunes. How do I get it back?
If you previously transferred the tone to iTunes, you can sync it to the iPhone again.
If you don't see the ringtone in iTunes, you can contact the iTunes Store using Express Lane. -
I have a itunes account how do i get to the itunes store to download games and ringtones
i have a itunes account how do i get to the itunes store to download games and ringtones
You should see an app called app store on your iPhone, or you can connect via your computer using iTunes.
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it says that i have to pay again to download it from itunes.. how can i get the game in my itunes and phone? do I accept the charges and it will be re-embersed? what should I do? I have the order confirmation number etc.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My IPod was dead and I hooked it up to my computer it had the charging symbol but when it was charged up enough to turn its self on it stopped charging and my computer doesn't even read that it is hooked in I tried another chord and still doesn't work I would like to send it in but I do not know what Information I need to do so can some one please help me It was also a gift to me for christmas last year and she bought it in December I was wandering some one told me that Ipod touches have atleast a 1 year warranty with Apple and if it gets replaced can they put what pictures that are on it on the new one If you know the answers or at least one please please help I would be very appreciative. thank you
Have you tried here:
iOS: Not responding or does not turn on
You can check your warranty coverage by entering the SN here:
Apple - Support - Check Your Service and Support Coverage
For how to get warranty work see:
Apple - Support - iPod - Service FAQ
The fastest is to make an appointment at the Genius Bar of an Apple store. -
How do I get my money back on a in-app purchase
I didn't receive anything and it deducted from my iTunes accountDoes the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I got a new computer and I cant use my money balance without it asking me to confirm a credit card. I have credit on itunes account I dont use credit cards it was an itunes card and I do not have it anymore .
How to use your iPod to move your music to a new computer
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My I phone was connected to my desktop to upload pictures, magically I tune activated and synced all my phone data and notes. I don't have Itune account.
This happened because you had not disabled automatic syncing in iTunes (so your phone synced when you connected it to your computer). If you haven't synced again since this happened you may be able to restore your phone to the backup created at the beginning of the sync process to recover your data. (If you have synced again the backup is already overwritten and your data is lost). To do this do the following:
Without connecting your phone, open iTunes on your computer and go to Preferences. On the Devices tab check "Prevent...from syncing automatically".
Now connect your phone and import your photos if you haven't already done so (see http://support.apple.com/kb/HT4083).
Now open iTunes and right-click on the name of your phone on the left side and select Transfer Purchases (to transfer any recent purchases to your iTunes library prior to restore from backup).
Right-click on the name of your phone again and select Restore from Backup, choose your most recent backup to restore from.
When complete, you can go back to iTunes>Preferences>Devices and re-enable automatic syncing. -
I have 8 charges on my debit card within a matter of 30 minutes for the same amount. I notified my bank but the bank is asking for itunes to send them a fax. How can i get this?
If possible, I suggest changing to a credit card.
1) There is a max $50 in stolen dollars.
2) It is easy to dispute a charge. You call the credit card company. Complain. They call the retailer & refund you the money.
Robert -
I found an old Itouch that I have not used in 2 years and I want to get the music into my new ituns account. I do not know the applie Id
The music sync is one way - computer to ipod.
You can transfer itunes purchases only - File>Transfer Purchases -
1st time, bought audiobook from iTunes store - how do I get it on the iPod?
Just to try it, I bought Hemmingway's 'Old Man And The Sea' I've never read, just to see if I could try it on the iPod in my car as I spend so many hours in traffic.
The book downloaded, it is in the 'audiobooks' tab in my iTunes, but when I plug in my iPod there is nothing, it says my iPod is up to date, there is not even a tab at the top of the screen that says 'audiobooks' only music, music videos, movies and a few others which I have checked all option menus on.
How do I load this book onto the iPod? Do I have the wrong iPod model? it is a new 5.5 30G Video.Do you have your iPod set up so that it syncs only certain playlists, or do you manually manage your playlists? If it's the former, then you will need to create a playlist of that audiobook. You'll then see that playlist on the list (see under Music). Choose the playlist and then sync.
I have a 1G Nano (4GB) and I have mine set up to sync with certain playlists, since otherwise if I had automatic sync with all my music, there'd be no room. I purchased many audiobooks and have followed the same steps I outlined above, with great results.
If you have your iPod set up as "automatically manage my music," then the audiobook should already be in your iPod, under Music-->Audiobooks (mine shows up at the bottom). In fact, all your audiobooks should show up here.
Message was edited by: Robert Kim (for clarification) -
I have a $15.00 balance on a gift card.How do I retreive it and use it?
<Email Edited by Host>Welcome to the Apple Community.
Use the redeem option in the top right corner of the store window.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
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