I was locked out of my itunes account ....was never given security questions to answerand i keep getting asked to answer them ..support is no help either ..does any one no what to do
i keep getting asked to answer security questions for my itunes account ..i was never asked to set upthose questions now i;m locked out and support is no help can some one help me please
Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.
Similar Messages
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I have been locked out of my iTunes account. How do I unlock it?
Upon purchasing an album on iTunes, security questions were asked. I could not remember one of the questions and tried multiple times to get it right. I never did. Then, I was locked out of my iTunes account and cannot purchase anything. I remember the answer to the question now but it won't let me try to answer it anymore.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107928) -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
SincerelyYou need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(80897) -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
SincerelyWelcome to the user to User Technical Support Forum provided by Apple.
cuneytsarvazlar wrote:
.. I forget security question's ...
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
HT5699 I got locked out because I couldn't remember my apple security questions
I was locked out because I cluldnt remember my security questions an I can not get back in
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I've been locked out of my iTunes account and Apple support say they can't reset it!
Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry. -
Changing country and you get locked out of your iTunes account?
Hi All,
Can anyone help? I've sadly got nowhere with Apple sending just a cut and paste process that I've tried (and which fails to understand the point)
I have n itunes account set up in the UK. I've moved myself and my UK bank account address to the US and yet whatever I do I get the usual "your bank account number is no t a vlid bank account number" etc
- Applecare say this is a common problem for expats and they cant help try the iTunes helpdesk
- Itunes helpdesk is just an email address from cut and paste people who dont reply to specific problems (and customers)
1. I dont want or see the need to change bank accounts just to continue my custom with Apple.
2. As I am a UK ITunes customer. I HAVE to enter a UK postcode but I cant because my UK bank account is (of course) now a US ZIP code
3. I shouldn't have to add a new (and unnecessarily confusing and tedious) second iTunes account even if I *can* have "up to five accounts per device" - I have several Macs/Mac books, iPhones etc and I really dont want to turn what should be a simple financial relationship into a messy multiple account relationship. (I love Apple, believe it or not, so if Amazon can do it all with a single account and multiple devices (UK *OR* US) then so can Apple who are genyine experts in inventory management (since 1997)
(its a case of I'm ****** if I do and ****** if I dont)
Any suggestions most welcome - I'm getting increasingly fed up that I cannot install apps on the iphone (or even update them!!) and add to that the fact that now I cant download apps via the fancy-schmancy appstore on my Macbook pro 2011 because... yes you guessed it, I'm stuck with the same iTunes store question (Before replying please see point 1 above before suggesting point 1) <wink>
Dom
OSX 10.6.8.
Itunes - latest version
app stiore - latest version
<Edited by Host>Just to let you know that I DIDNT swear in the last post. It was bleeped for using non offensive language. Just letting you know. (And @moderator this subnote isnt "off topic", its just letting colleagues know I'm not in the habit of swearing - something that the search and replace word-bot actaully makes it look worse than it is!!)
Many thanks - please dont delet this footnote (again)
Dom -
I need help please
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have two seperate itunes accounts on two seperate devices and i can not make an itunes purchase on either one. When signing into the account it ask for the answer to security questions. I have NEVER answered a security question for these accounts. Each time it is a different set of questions. This has only happend since the original devices have been replaced/upgraded. How do I fix this? There is money in each account and both have recieved itunes giftcards for christmas that they are unable to use!
sailsalot wrote:
I have a new ipad and have used the community to answer questions for myself. Your help has been great! I don't know how you got my sailsalot name from my Skype account but I signed in with you as "gags76" and got help with my new ipad. I discovered I used a different Apple id and password on my ipad from my computer (imac) and changed that. My e-mail is Could you email me if there is something I should do at my end. I have to use itunes to sync with my ipad so I have been going back and forth between the two. Should I sign in with my proper Apple id on my ipad?
Yes -
I'm trying to get on iTunes, I know my password but don't remember the security questions. It says it will send an email but haven't received one, I know email is right I got an immediate one when I got on the community discussion. Any ideas?
Try going to id.apple.com and signing in using Manage Apple ID. Click on the Password and Security section on the left and check the space under your security questions. If you have a rescue email, then a button will be there that can be used to send a reset link to that email. It will usually have the email address blanked out except for the first letter.
The only other way to reset the questions would be to call Apple Support at 1-800- MY-APPLE and have the account security team look at your ID. They will ask you for a temporary support pin and one other piece of secure information from the account, such as your current security questions, the credit card linked to the account, a device serial number, or a verification code that they can send to your devices. The support pin can be gathered using the same id.apple.com page. It is in the bottom-left corner of Password and Security. The support pin cannot be skipped, but the second piece of information for the verification can be whatever of the options they give works best for you.
Once they have the support pin and one other piece of information to confirm your identity, they can reset your security question without needing to send you an email. Just sign out of appleid.apple.com while they send the reset, and when you sign back in the Passwords and Security section will change to ask you for new security questions and your birthdate.
Good luck! -
Does anyone know how I can get my old one unlocked?
If you have the computer to which the iPhone was last synched, you can restore the iPhone on that computer. That will remove the lock. If not, then you have absolutely no choice but to place the phone into recover mode (search Google for instructoins) and restore the phone as a NEW device.
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Anyone??
Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
I have connected to my wireless canon printer but it wont let me print from my mac pro. printer comes up with the message that the paper size doesnt match the printer settings. I have tried to change the settings on the printer but that didnt work. can anyone help
Well... no help was found here.. so I abandoned the wireless- ness of my printer. I bought a
small 10 port hub because only 2 USB ports really isn't enough with wireless mouse, wireless internet
and any kind of printer. I also bought a long USB cable. I now print--wired since this can be done
as an alternative to wireless with this printer. Because I don't want a cable "hanging around"
when the printer is not in use, I simple disconnect it and reconnect when I want to print.
It's a temporary solution others may find helpful as well. Apparently there's been a lot of
confusion and problems getting this printer set up wirelessly with our MacBooks.
Shame on HP for not helping us out! -
I have a MacBook in Japan. I had to reinstall my system using an older version of the disc that came with my computer because I was locked out and now I can't get back any of my purchased applications, not any of the software updates. On my account it shows the purchases. How can I get them back? None of the websites, such as iTunes seem to explain that...
Thank you in advance,
ErikaGo to an Apple store or authorized Apple service provider.
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