I was not using my Iphone for some time and when i charged it for use the screen is not lighting up. the image is very dim . Please assist to correct this situation., I tried to increase the brightness.no use.

Iphone 3 GS was not being used for some time. When I charged it for use the screen is not becomeing bright. The images are very dim although i increased the brightness. Pls assist.

Since it's a new machine, contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. That also might apply to newly bought ones inside the first 90 days.
FWIW, IMO, the AppleCare extended plan's the cheapest insurance you can get for your new desktop machine.

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HT201364 I keep getting the message "The product distribution file could not be verified. It may be damaged or was not signed." Does anyone know what I can do to correct this so I can download OSX?

I keep getting the message "The product distribution file could not be verified. It may be damaged or was not signed." Does anyone know what I can do to correct this so I can download OSX?
I have a MacBook Pro with all the necessary requirements.

Here are a few things to try:
Restart your Modem and Router.
Reset iTunes Store Cache (iTunes Preferences, Advanced tabl)
Delete the App Store plists (close App Store first):
~/Library/Preferences/com.apple.appstore.plist
~/Library/Preferences/com.apple.storeagent.plist
To get to these,iIf you still have your user Library hidden, hold down the Option key and select Library from the Go menu in Finder. Otherwise, just go into your home folder, then Library, and then Preferences.

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit.

Hi LindyMBiega,
Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
Download Photoshop Elements products | 12, 11, 10
Cheers,
Kartikay Sharma

HT3523 I downloaded the 29.99 version of quick time and when i try to open up the movie file it pulls up a black screen w the sound of the movie only. what is happening? I already paid for the download do i need to buy something else?

I am having issues opening up files. So i installed the quicktime download for $29.99. I go into the file and open it, but all I get is a black screen with sound only. Do I have to download something else so I can open it with a picture? thanks-r

Note that a QuickTime Pro key does not add any additional formats to those included in the free versions of QuickTime Player already available on your system. All a Pro key gives you is editing and export capabilities.
Regards.

HT1937 Hey buddy my iphone freezes some times and sometimes when i m running my apps it stops and i get returned to hone screen

Hey guyz plz gelp me out from this problem

What troubleshooting steps have you tried so far?
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

I need advise and help with this problem . First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product . At the present time I'm having lots of problems with the router so I was looking in to

I need advise and help with this problem .
First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product .
At the present time I'm having lots of problems with the router so I was looking in to some info , and come across one web site regarding : port forwarding , IP addresses .
In my frustration , amongst lots of open web pages tutorials and other useless information , I come across innocent looking link and software to installed called Genieo , which suppose to help with any router .
Software ask for permission to install , and about 30 % in , my instinct was telling me , there is something not right . I stop installation . Delete everything , look for any
trace in Spotlight , Library . Nothing could be find .
Now , every time I open Safari , Firefox or Chrome , it will open in my home page , but when I start looking for something in steed of Google page , there is
''search.genieo.com'' page acting like a Google . I try again to get raid of this but I can not find solution .
With more research , again using genieo.com search eng. there is lots of articles and warnings . From that I learn do not use uninstall software , because doing this will install more things where it come from.
I do have AppleCare support but its to late to phone them , so maybe there some people with knowledge , how to get this of my computer
Any help is welcome , English is my learned language , you may notice this , so I'm not that quick with the respond

Genieo definitely doesn't help with your router. It's just adware, and has no benefit to you at all. They scammed you so that they could display their ads on your computer.
To remove it, see:
http://www.thesafemac.com/arg-genieo/
Do not use the Genieo uninstaller!

I recently upgraded from my iPhone 3 to iPhone 4S. My old iPhone had been unable to sync for some time and I blamed it on the faulty cable. With my new cable I tried to sync the 3 before advancing to the 4S to be sure I had all my data. Will not sync.

I recently upgraded from my iPhone 3 to iPhone 4s. My old iPhone had not completed a sync in some time because of a faulty cable. But the old phone still will not sync properly even with the new cable.
Now that I have my new iPhone, I would like to first sync the old phone so all the data will be available for the new phone. I would also like to have an extra copy of my audio ebooks on the old iPhone so my husband and I can both listen at the same time using earphones while driving long distances in the car and then discuss the book. We have been unable to do this with the old iPhone alone due to constant road noise.

I'm not sure what made the difference, but I tried again and it worked this time. ???????????

I have not used my ipod touch for quite some time and now can't get it to sync. I am getting a message that my computer doesn't recognize my device

I have not used my ipod touch for quite some time and can't get it to sync. message is that my computer does not recognize my device

Try this article and the related articles on the left hand side of the the article:
http://support.apple.com/kb/TS1567

I rented the movie "Green Hornet". It was downloaded but when i try to play it black screen shows up for some time and then I'm the home screen.

I rented the movie "Green Hornet". It was downloaded but when i try to play it black screen shows up for some time and then I'm the home screen.

Hi runner_girl7585,
Thanks for using Apple Support Communities. If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

I am now using v3.68 and tried updating to v7.01 but it does not seem to work. Went to control panel to remove all the old versions but Firefox was not listed there although Thunderbird is there. Please advise asap, thanks

I am now using v3.6.8 and tried updating to v7.01 but it does not seem to work. Went to control panel to remove all the old versions but Firefox was not listed there although Thunderbird is there. Please advise asap, thanks

I recommend backing up your Firefox settings in case something goes wrong during the uninstall/reinstall process. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
In the Control Panel, Add/Remove programs, look for '''Mozilla Firefox'''. Make sure to save (do not delete) your personal settings when uninstalling.
If it isn't there, just try installing 3.6.23, which is the latest in the 3.6 family. You can download 3.6.23 here: http://www.mozilla.com/firefox/all-older
With respect to version 7.0.1, are you saying that the installation failed, or it seemed to work but it's nowhere to be found?

On my itouch 4th gen, I use imessage and message many people, but sometimes when i send a message the send bar on top will go almost all the way and stop. This will happen for some time and then work later. is there anything to avoid the freezinginsending

On my itouch 4th gen, I use imessage and message many people, but sometimes when i send a message the send bar on top will go almost all the way and stop. This will happen for some time and then work later. is there anything to avoid the freezing problem while it sends

See:
iOS: Troubleshooting Messages
However, I suspect it is just a tempery network problem beyond your control

My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and still can't find my pictures?

My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and followed the instructions and still can't find my pictures, says my photostream folder is empty, but it shows on iCloud that i've used most of my storage which is true, so they must be there somewhere?
Any ideas? I'd really appreciate the help! Thanks

Yes, I filed police report, but there is nothing they can do until I get back to them on the tracking. It's been offline. I'm sure the whoever took it can find a way around breaking in the ipad..i really was hoping to get my pictures and videos of my kids back

I am using an Mac PPC version 10.5.8 and I am trying to download the correct version of Flash Player. I did once but I had to install a "Clean Install" of my computer and when finished I had put back the new Flash Player I just installed well every time

I am using an Mac PPC version 10.5.8 and I am trying to download the correct version of Flash Player. I did once but I had to install a "Clean Install" of my computer and when finished I had put back the new Flash Player I just installed well every time I try install the new player it is place in my Trash Folder and I can not get Player to work. I did everything I was to install it correctly but it still does not install it correctly. Can some help me. Bob

Some MacBook Pro versions cannot be upgraded past 10.6.8; others are maxed out at 10.7.5. newer models can go all the way to 10.10. So it is important to know exactly what version you have--there may be close to 40 variants produced since the MB made its debut in 2006.
You can safely give us a snapshot of your model and its current config that will allow us to deternmmine your model and its upgrade potential, plus show it you have any software that may impede any upgrades. Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
Remember that, on leaving OS10.6.8, you lose the ability to run older softare written for older PowerPC Macs (yours in Intel-based). Programs such as Office 2004 will no longer work (min of Office 2008 needed to work on newer OS versions), and AppleWorks will stop working completely

I just bought my first Iphone the 5S and when I turn on my bluetooth the ringtone for my text, calendar, etc. comes through my Bluetooth instead of the phone. Is there a way to have the tones use the phone while bluetooth is on?

I just bought my first Iphone the 5S and when I turn on my bluetooth the ringtone for my text, calendar, etc. comes through my Bluetooth instead of the phone. Is there a way to have the tones use the phone while bluetooth is on?

I would also like this issue addressed.
I am using a Plantronics Voyager Pro+ and when it is connected to my iPhone 4, email and text sounds are not audible through the phone. The phone just vibrates when a new text or email is received.
I don't really care if it plays through the headset, but it should at least play through the phone. I tested the headset from a BlackBerry and the alerts play fine.
Message was edited by: picardsm

I opened an itunes account and when asked to verify my account, the link to verify was not sent

I opened and itunes account and when asked to verify my account, the link to click on was not there.

Okay, so I just got around to 'trying' to create and Apple ID for my daughter for her ipod as suggested above BUT I accidentally used her b-day and of course she is not old enough!!! So then I got off the internet etc and tried to create an apple ID for her using my b-day and it still would NOT let me, saying that I do not meet the minimum age reqirements!:( I am SO frusterated right now...it is not like I was going to let her have any control over what she purchases anyways, seeing as how she is 7yr. and we are generally strict about what she listens to. Is there any way that I can do this for her?
Thanks!

I was not using my Iphone for some time and when i charged it for use the screen is not lighting up. the image is very dim . Please assist to correct this situation., I tried to increase the brightness.no use.

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