I would like to cancel all itune charges on my credit card there is one for 4.99 and .99 now I see another one for 7.95 as of March 16 Please cancel all of them. I didn't charge them.
I would like to cancel all itune charges on my credit card there is one for 4.99 and .99 now I see another one for 7.95 as of March 16 Please cancel all of them. I didn't charge them.
Do what Roger says above.
Do you have 'in-app' purchases enabled on an iPhone/iPad or other device that kids or other family members use ? That could be the issue.
If not change your iTunes Store password to try to prevent whatever is doing this making further charges.
Also if you can't find the cause, talk to your cc company.
Similar Messages
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I have three charges on my credit card from apple, same day and same amount. How do I find out what these are for?
You should receive an email receipt for any purchase (though it may not appear immediately, mine sometimes appear the following day).
You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases ? If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you could contact iTunes Support and ask if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have a shared photp stream on my ipad and I would like to share with some addition people. I tried selecting edit but it only gives the option to delete the stream or select photos to share on another photo stream. Is it possible to add more email addresses on an existing stream?
Open the Photos app.
Tap the Photo Stream tab.
Tap the blue arrow... -
I will give my Iphone 5 to my brother in Vietnam. How do I remove all of my information so later I don't get charged in my credit card? He can download the app and pay his own money. I don't want to get charged in my credit card in my Apple account. Thank you.
To wipe phone
Turn off imessage in settings/messages
Turn off Facetime in settings/Facetime
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Delete the phone from your profile in https://supportprofile.apple.com -
HT4009 There's an unauthorized charge in my credit card from iTunes of $20.0
There's an unauthorized charge on my credit card bill 4/30/13 - $2.99 and $20.00 from Itunes.. Please credit back $22.99 on my credit card
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
First, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
http://support.apple.com/kb/HT2727
If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
If the charges are not in-app purchases, contact the iTunes Store and let them know. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
Regards. -
Why can't I redeem iTunes credit to buy gems in clash of clans? It keeps charging to my credit card. It happened from my iPad and from IPhone 3G.
You have a balance on your account i.e. you've already redeemed the card onto it ? If you have then it should automatically be used (it's only when gifting that your credit card should be used), you could try contacting iTunes Support and see if they can see why it isn't : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT3702 unknown charges on my credit card for ITune Apps?
Why do I have 2 $40 charges on my credit card 2 days in a row = $120 and I have no idea what it is for and no history of any purchases in my account history?
There is no iTunes Store telephone support.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
If this is a fraudulent charge you also need to raise the issue with your credit card company.
Happens often? There was a long topic that had about 1500+ posts about iTunes accounts being hacked but since Apple started the new security measures I haven't seen it recently. Most people now seem to be posting instead they have forgotten their security question answers or have been locked out of their accounts. -
Using iTunes on WindowsXP; Payment method "None" is not an option; how do I set up an account without a credit card associated? My daughter is not getting an iTunes account with a credit card associated!
Hello Lozza63
Check out the article below to see what could be blocking you from selecting None as a form of payment.
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Regards,
-Norm G -
Want to cancel itunes account and no longer be charged on my credit card account. How can I do this ASAP?
How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
Does anyone else have access to your account and/or devices that might be making them ?
If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they aren't showing on your account's purchase history then you should also contact your card issuer. -
I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it
First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
I am trying to burn some cds from my playlist on itunes, but my playlist shows many of my songs in light print and says that it will not burn because it is not a file, these are all songs I have purchased quite a while ago, how do i get them to files?
If they were songs you purchased from itunes, try redownloading them from your purchases...
if that doednt work, make sure the optuon to copy files to itunes media folder is checked in settings, then find and download from the net. and re-add them to your library -
Hi,I have recently replaced by hard drive with a ssd. My old hard drive has all my iTunes stuff.i would like to install only iTunes programme on the ssd with all the content on the old hard drive. How do I do it?
Install iTunes.
Once install, hold SHIFT and launch iTunes.
When prompted, point iTunes to the correct location for the iTunesLibrary.itl file which should be in the iTunes folder under <user>/Music on the old drive. -
I would like to take a iTunes play list and put it on a USB drive for my car radio to stay in my car. Is there a way to do this through iTunes so you have all the song info and there's no number in front of the name of the song? Is there a program?
iTunes only syncs to Apple devices.
Assuming the media is not DRM protected, any of the media can be dragged and dropped from iTunes onto other drives (external, flash, etc) as the user chooses. -
I would like to move my songs from my ipod nano back on to my freshly reinstalled windows and iTunes. Can that be done? I turned off automatic syncing so I can charge up the ipod. Help!
You won't be able to, just by navigating out the iPod's photos folder in iTunes. You'll likely need the help of some sort of third party software to get the job done for you. One thing you'll want to keep in mind about these photos is that they are no longer in their full resolution, but instead are scaled down thumbnail versions that were optimized for viewing on your iPod's Video smaller 2.5" LCD display.
Here is one such product.
http://www.macroplant.com/phonetopc/
Google for more.
B-rock -
Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx
you may delete this discussion. I fixed the issue
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