I would like to move 2 users to creative cloud, but maintain all the other users (myself included) on CS5. Can I still get the reduced monthly rate? What serial number should I use?

Hi Thomasjewell,
Yes you can avail the discounted prices even you are upgrading the product just for two users. You can use the serial number for your Creative Suite 5 product.
You can follow the link: https://creative.adobe.com/plans in order to purchase Creative Cloud for Teams product.
Let me know if it works or not.
Thanks,
Ratandeep Arora

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I would like to cancel my adobe creative cloud membership please

I would like to cancel my adobe creative cloud membership please

This doesn't work. It's asking me to contact customer support, but keeps circuling back to the page where it describes how to cancel a membership yet still not showing an option to cancel. In addition to that, it does not give me customer service contact info.

Hello I would like to install copy of creative cloud to my second computer. Please advice how to do it?

Hello
I would like to install copy of creative cloud to my second computer.
Please advice how to do it?

Hi,
You can install the cc on the second computer from creative.adobe.com.
on the website you can search for creative cloud app and you will be able to install the desktop app.
Thank You
Arjun

I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements?

I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements? Thank you.

My guess is that you won't be able to do much if you threw away the serial number before using it. The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
Beyond that you need to resolve serial number issues with ASdobe Support directly. Here is a link for chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.

Trying to install Creative Cloud Desktop on windows 8.1, I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1

I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1 noting in all the troubleshoots have helped.

Error Code 1: "Failed to install" | Creative Cloud Desktop :
https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

My iPod touch needs to be restored. however, all of my movies/apps/songs/photos are not backed up on my computer because the shop on my computer does not work. can i still get the memory on my iPod touch 32gb back?

my iPod touch needs to be restored. however, all of my movies/apps/songs/photos are not backed up on my computer because the shop on my computer does not work. can i still get the memory on my iPod touch 32gb back?

If you weren't able to sync the purchases to a computer previously and now your iPod needs to be restored so you can't sync it now, then you may be out of luck and will need to purchase your content again. Officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications and iBooks. The official statement of their policy can be found here, among other places.
You can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Good luck.

Would like to change my Full Creative Cloud Student Membership to Photography, is it possible?

Would like to change my Full Creative Student Membership to Photography if it is possible? i have tried via chat and they told me chat is not available at the current time and to come to here instead,

This is an open forum, not Adobe sales
I don't think there is an Education version of the Photography plan, but some links that may help you find the information
Special Photography Plan (includes Bridge & Mobile Lightroom)
http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu

I would like to order prints under I Photo, but it seems to let you only do one photo at a time through the store. I did make a folder of photos I want to purchse. How do I do a bulk purchase of photos?

I would like to order a bunch of prints under IPhoto, but when you go to share and it says order prints, it only allows me to order one at a time. I have created a folder of pics that I would like to purchase. How do I do a bulk purchase?

Very simple - select the photo(s) you want to print (sometimes it helps to make an album for them to collect them in one place), crop to the print size, select all and share ==> order prints - all of those photos will be in one order
LN

HT203167 I purchased the ink word processing program and installed it on a new iPad last week. I couldn't use my computer to access the cloud so I couldn't transfer files to the iPad. I returned the ipad and bought a macbook air, can I still load the in

Can I still use my ink program for my mac air? I loaded it on an ipad that I returned. How do I do it?

You can only use that app on an iPad (and potentially an iPhone or iPod Touch if it's not an iPad-specific app) - you can't use it on a Mac as they are different operating systems.

HELP I bought a suscription for Creative Cloud but Im not going to need it anymore, I want to cancel and get a full refund.

Hello, its been less than 30 days since my suscription initiated so I wan to cancel now and get a full refund, please.
Thanks in advance.

Hi rogerbl,
Please refer to the following help document for cancellation request:
Cancel your membership or subscription | Creative Cloud
For the refund, please contact the support:
Contact Customer Care
Regards,
Sheena

I accidentally uploaded songs from cds to the wrong itunes library. i would like to move those songs to my regular itunes library that i use to purchase and download music, since my ipod cant sync to both libraries. how can i do this? please advise. thank

i accidentally uploaded songs from cds to the wrong itunes library. i would like to move those songs to the regular itunes library that i use to purchase and download music, since my ipod cant sync to both libraries. how can i do this? please advise? thank you.

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I am just starting to use imovie on my mac laptop. i would like to move mivies from my ipad1 to imovie. how can i do that?

i am trying to learn how to use imove. i have video clips on my ipad 1 that i would like to move to imovie on my Mac OSX.. How should i go about that?

If you do not have it on disc, then download it, install it, and activate it with your serial numnber. If you need to download it, if you purchased it online thru Adobe look for a link in your Adobe account online. You can also download the trial version and activate it with your serial number...
Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe

I have a new Mac computer that has imovie. I recently made a movie that i would like to burn to a DVD. I hear that idvd is no longer being sold. Is there software on the computer that i can use to burn a dvd or is there a recommended software to use?

I have a new Mac computer that has imovie. I recently made a movie that i would like to burn to a DVD. I hear that idvd is no longer being sold. Is there software on the computer that i can use to burn a dvd or is there a recommended software to use?

There is no really satisfactory substitute for iDVD to burn video files from iMovie.
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with OS 10.7 Lion (which also omitted iWeb) or will come with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.

I would like to move my photos in iPhoto to my NAS?

I would like to move my photos in iPhoto to my NAS.
Some state simply drag and drop it then point iPhoto to the new Location
quit iPhoto and drag the iPhoto library intact as a single entity to the external drive - depress the option key and launch iPhoto using the "select library" option to point to the new location on the external drive
Some say it isn't possible.
Unless the NAS is formatted Mac OS extended (journaled) you will not be able to run the iPhoto library on it
I am not particularly fussed about other users seeing it, I just want it off my iMac? I am using iphoto 9.5.1. its a synology DS213J NAS.
thanks,
ooops think i am in the wrong section, if someone can move it then great. apologies.

for anyone else reading this, this is what I was told in the other forum.
iPhoto is problematic with referenced original files, because iphoto has no tools to recover from broken references, but Aperture has been designed to handle referenced images and libraries distributed across several drives well and has tools to fix broken references.
But both, iPhoto and Aperture, are not network databases.
Apple says: Use locally mounted Mac OS X Extended volumes for your Aperture library
Putting your originals on a network storage will make Aperture slower, and you are risking library corruption by transmission errors. The safest and option, and the solution with the quickest access to your original files will be a directly connected drive.

I would like to move 2 users to creative cloud, but maintain all the other users (myself included) on CS5. Can I still get the reduced monthly rate? What serial number should I use?

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