IBook G4 will not recognize Super Drive

There is a DVD stuck in my optical Super Drive. The drive now is no longer recognized in the system profiler either. There is no noise at all coming from the drive on startup or when an eject is attempted. This is a second-hand iBook so unfortunately i don't have any other information as the disc was stuck in the drive on purchase.

If a problem occurs when Applecare is in effect, Apple will honor the warranty until the problem is fixed, even if the Applecare expires in the meantime. A product specialist at Apple told me this.
You need to contact Apple and tell them that the replacement of the hard drive did not solve the problem, and that the hard drive is still not being recognized. It's possible that the new hard drive is bad, but it's also possible that the hard drive cable was not securely plugged into the logic board and that it has worked loose. Or there could even be a logic board problem that is keeping the hard drive from being recognized. But it's Apple's problem to sort out.
Good luck!

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