IBook G4 will not recognize Super Drive

There is a DVD stuck in my optical Super Drive. The drive now is no longer recognized in the system profiler either. There is no noise at all coming from the drive on startup or when an eject is attempted. This is a second-hand iBook so unfortunately i don't have any other information as the disc was stuck in the drive on purchase.

If a problem occurs when Applecare is in effect, Apple will honor the warranty until the problem is fixed, even if the Applecare expires in the meantime. A product specialist at Apple told me this.
You need to contact Apple and tell them that the replacement of the hard drive did not solve the problem, and that the hard drive is still not being recognized. It's possible that the new hard drive is bad, but it's also possible that the hard drive cable was not securely plugged into the logic board and that it has worked loose. Or there could even be a logic board problem that is keeping the hard drive from being recognized. But it's Apple's problem to sort out.
Good luck!

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27" I7 iMac will not recognize thumb drive

I have a PNY 8gb Attache thumb drive that is not recognized by my 2010 27" I7 iMac. It does not show on the desktop, disk utility, finder or system profile. However, this thumb drive works on my MacBook, 2006 24" iMac and a Dell laptop running XP. I have 4 other drives (1-4gb) that work on all of our computers. Currently running Lion @ 10.7.3 but this problem existed on SL @ 10.6.8 also. I have tried this drive as a FAT-32 and Mac OS journaled and the 27" still will not recogize the drive. Any thoughts? Thank you.
Forgot to mention - called Applecare but they couldn't help.

Try doing a SMC reset, that might help. Otherwise I'd try another thumb drive.
SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Will not recognize jump drive nor allow me to open DVD tray

Intermittantly, my G5 will not show my jump drive nor a CD on the desktop. At those times, it will not open the DVD tray either.
When this happens, I can go to system profiler and see both the jump drive and the CD--it's just not showing up on the desktop so I can't open them. The only way I can get the tray to open and to recognize the CD and or Jump Drive is to reboot the computer.
What is going on and why don't these show up on the desktop nor allow me to open the DVD tray.
G5 Mac OS X (10.4.3)

Make an appointment at an Apple store if there is one nearby.

I have new hard drive in macbook pro(08) and have SATA cable with external power source to old hard drive (10.5.8)via. USB port and newer drive(10.6.8) will not recognize older drive..Do I need to partition newer drive with older disk to recover data?

I have new HD 750GB Hybrid in 2008 Macbook Pro 17" w/ Snow Leopard 10.6.8 connected to old Hard drive(250GB that had 10.5.8 on it at time of failure) via SATA cable to USB port with external power source.. Computer not acknowledging old HD at all in Disk Utility or otherwise (that I'm aware of)..Do I need to partition New HD and load old(10.5.8) onto partition to recognize older drive for data recovery? Thanks Wayno08

You do not need to load 10.5.8 onto your new drive in order for a 10.6.8 system to see the contents of a 10.5.8 system.
You might want to check out the hard drive troubleshooting bootk in the downloads section of this web site:
http://scsc-online.com
They also sell a product named Phoenix that can do OS extraction and volume copying/cloning, but to be honest I don't know if it's appropriate in this case.
I would suggest the following:
Open up Terminal.app (under utilities) and type "diskutil list" without the quotes. This is the command line version of Disk Utility. If the external drive doesn't show up at all, then it's likely not connected properly, not getting power, or just plain dead. If it shows up with only a devce name like disk0s16 but no volume it means the drive is seen, the OS just can't make sense of it.
Assuming the drive shows up, I would try to boot off the original installl disks for the system and run Disk Utility from that. I'm assuming the drive will show up. You'll want to select the option to repair the drive and then perform the option to repair the permissions.
If the unit isn't showing up, as per step 1, try a different USB port. More importantly with your unit, try it on another side of the unit if possible. If you read the book I referenced above, some of those units have I/O boards that are separated from the logic board. If the cable from the logic board to the I/O card goes bad or has problems, which isn't all that uncommon, some or all of the ports on the I/O card may appear to be bad as well. If you use a USB port on another side, it would be routing out of a completely different I/O path, so that's a potential problem.
If the drive is only seen with a device name such as disk0s16, it's likely either the index files are corrupt beyond Disk Utility's ability to see them. The only thing that I think would help would be a product named DIsk Warrior, but I can't guarantee that.
Disk Warrior can be found at:
http://www.alsoft.com/diskwarrior/
The company that I linked in the first link above also makes a product named Scannerz that does HD and system testing. The Scannerz/Disk Warrior combination make a good pair because the complement each other....Scannerz does what Disk Warriror can't and Disk Warrior does what Scannerz can't. However, at this point I'm not too sure getting a tool like Scannerz would be of much use because it sounds like the damage has already been done.
Let us know what happens.

DIsk Utility will not recognize my drive to erase.

Hello,
I am trying to erase my hard drive to install a new OS. I will be installing either OS 8.6 onto the 12 GIG ATA internal hard drive - the original hard drive.
I am using an OS 10.1 installer CD.
(I thought that DIsk Utility would be a better hard drive formatting utility than OS 8's drive setup utility.)
I first started up from the OS 10.1 installer CD and it first takes me through a few basic questions about the language (I chose English) and then a licencing question and I clicked agree. When it asks me which volume I would like to choose, both of my hard drives are shown but they are greyed-out (dimmed). When I hover over them with the mouse pointer, a small message appears to the left that says something like:
"This hard drive is dimmed because the CD installs all the languages"
This doesn't seem to make any sense. I was booted form the CD.
Why can I not use this installer to erase my hard drive?
This is a retail version of OSX with a white label. It came with two disks: OS9 and 10.1. The symptoms described above happened with the 10.1 disk. Next I will try OS 9. However I would like to know why my DIsk Utility on the OS 10.1 CD didn't show my drive as available. Any suggestions why the hard dirves were grayed out?
Thanks

Thanks Lau for you comments.
I need to install os8 because I need to run some old apps and I am using my os 9 for another computer I have.
By the way, the HFS+ file system was suuported from OS 8.1 and after and so that is not an issue. Good idea though.
And so I am back at my original question. It would appear that my OS X install disk doesn't like my blue and white G3's internal 12 GIG ATA drive and so I cannot format it with OSX Disk Utility. I would like to know why but for now I will just use OS 9 or OS8 drive setup. And so I have two choices: OS9 drive setup or OS8.5 Drive setup. Does it matter which I use? In other words is one better than the other? I will be later installing OS 8.6 onto this drive - and maybe OS 9 in the far future. I will try OS9's drive setup first.
Yes, and so this is my most immediate question at this point:
is there a difference between OS8.5 drive setup and OS9's Drive setup? (in terms or formatting a drive to install OS 8, 9 or even X maybe one day?) I will be using HFS+.
And then my second question is my original question which is why doesn't my OS 10.1.5 Disk Utility select my 12 GIG ATA drive? (its greyed out - dimmed?)
Thanks

Time Machine will not recognize hard drive

Time Machine tells me "You cannot open “Time Machine” preferences pane because it is not available to you at this time." My Lacie HD is on and mounted. I have erased it and repartitioned it and still get nothing. I get the would you like to set up TM prompt but then get the message above.

If you ever hear back from Lacie please post the result. I've given up on Time Machine for the time being. I've mostly given up on Leopard for the time being. I've partitioned my internal hard drive so I can boot in either Tiger or Leopard, and I figure I'll continue to work mostly in Tiger for the time being and apply updates to Leopard and maybe eventually it will work out. The other big problem I'm having with Leopard is the ability to repair permissions. Other than that, most programs seem to work well, although no big improvement over Tiger.
I am hugely disappointed and disillusioned. In June I became a convert from 20 years of Microsoft, and have been a huge Mac fanatic. My iMac was a gateway device to iPods and all things Mac. This experience brought me back to reality. I'll likely never go back MS, but the computer is just an appliance, and all things Apple are difinitely not "plug it in and it works". This is my worst experience with an upgrade ever.

Help! I dropped my external HD and now my Macbook Pro will not recognize the drive. I have tried to repair the disk and that does not work. Please offer help, suggestions, something!

I dropped my external HD on my hard tile floor and now the drive is not working properly. I have tried a repair in Disc Ultilies with First Aid with no such luck. It started to work then I got a message "Filesystem verify or repair failed" about 3-4 minutes into the first aid repair disk. When I plug in I get the disk you inserted was not readable by this computer message. Please I need help on restoring this drive!
Its a simple tech pro drive 1TB.

Unfortunately, a drive that has been mechanically damaged by a drop and can't be repaired using Disk Utility probably can't be fixed any other way either. The best you can hope for is to salvage as much data from the drive as possible using one of the data recovery utilities linked below, and then replace the drive.
http://www.prosofteng.com/products/data_rescue.php
http://subrosasoft.com/OSXSoftware/index.php?main_page=product_info&products_id= 1
http://download.cnet.com/VirtualLab-Data-Recovery/3000-2094_4-10298807.html
If you can't recover your most important data using one of these utilities, the only remaining hope is a data recovery service, which is very likely to cost $1000 or more for a 1TB drive.

Windows 7 will not recognize network drive on airport extreme

Good day. I created a network drive using a WD my book 1tb hard drive. I formatted it to fat32. Windows 7 does not see the hard drive, but the WD software can find it and the apple extreme router can also see the hard drive. Any help would be appreciated. Thanks

Hi 2pfspiff,
To verify if you can connect to the drive at all, you may want to try to manually mount it from the Windows machine. The following article has some generall steps for mounting an Airport Extreme USB hard drive under XP and Vista, but the steps should be similar under Windows 7.
AirPort: How to mount an AirPort Extreme USB hard disk volume in Mac OS X and Windows
http://support.apple.com/kb/ht1331
Cheers,
- Brenden

Samsung LCD TV will not recognize Sandisk drive

I am trying to download a short video to my Sandisk Cruzer to be played via the USB port in a Samsung LCD TV. How do format the drive in Mac utilities to work with Samsung USB port. Thank you

At 4 GB your flash drive was already formated at FAT32 and should have worked in your iMac and TV. Based on the specs for the TV and the capabilities of your iMac utilities the MS DOS format is the only option available to you. Try it a 2nd time and see if that helps. Now if you could find another machine running Windows; a friend's, a family member's, a library's, etc you could try formating the flash drive as NTFS to see if that solves the problem.
Are you sure the file format of your video is supported by the TV? Some TVs only read AVI files. Maybe that's the problem.

10.7.5 will not recognize disc drive

Burner has stopped working.
Discs automatically ejected.
Neither audio nor video will play.
Purchased in 2009.

Get the PRAM battery replaced if it hasn't been already.

EMac on OS 10.2.8 will not recognize Airport Card

OK, I'm not loving Mac so much any more . . .
Here's my situation, please feel free to talk down (way down) to me:
Have eMac OS 10.2.8
Very recently bought iBook running Tiger
Bought Airport Express
Bought Airport Card so eMac can go wireless and share connection on Airport Express with iBook.
eMac will not recognize Airport card, and I've followed ALL the steps numerous times in all the support online here and NOTHING.
What am I doing wrong?
Do I need to upgrade my OS to something higher? If so, WHAT? No salesperson OR tech support person has told me to do this when I tell them I'm on currently running 10.2.8 . . . I am tearing my hair out.
Every time I call, I'm told buy this. Then, it doesn't work, and I'm told, "I dunno who told you that, but that's wrong. You need this." Hafta go through return process. I buy the next thing they tell me, it doesn't work.
I appreciate any guidance you can give me and again, I'm not techno savvy, so talking in the most simplistic terms is awesome!!!!!

Unfortunately, I'm not sure how to proceed--I ran "software update", and nothing turned up.
I tried to install Airport Express/iTunes software, and it told me I needed 10.3
OK, so I installed Airport Extreme, which came with the Airport Extreme card, and it gave me an option to install for 10.2.3 or 10.3, which I don't have, so I went for 10.2.3
Installed the airport card as instructed on this site in help/support areas.
Nothing.
I ran "software update" as you suggested, and it found nothing, so I must apologize that I am not certain exactly what to do now . . .

My macbook pro will not recognize my WD external hard drive 1tb

My macbook pro will not recognize my WD 1 tb external hard drive that I have as my time machine backup. I worked just fine for a long time now The only way I can see it is through Disk utility. And when I try to repair the disk it say it cant be repaired, and i need to back up files and reformat. All my backups are on the hard drive. How do I back up the back if I cant get it recognized? Uggghhhhh I have several years of info on the hard drive .. PLEASE HELP!!!

Hi cterry66,
Welcome to the Apple Support Communities!
I understand you would like to reset the user account password on your computer but do not know the original password. If you set up your Apple ID with that user account, you can use that Apple ID to reset your OS X user password. Please use the information provided in the attached article to complete the process.
OS X: Apple ID can be used to reset your user account password - Apple Support
Cheers,
Joe

ITunes Will Not Recognize My CD/DVD Drive In My Windows Vista PC.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

Mac osx 10.6 will not recognize disk image of HP driver download

Wanted to scan from my HP officejet pro 8600 and send to my Mac desktop. Message said that I had to download a driver first, so I did, but now the computer will not recognize the disk imag. I don't know what to do so that the Mac will recognize the disk and allow me to install the download.

Hi @dabeck
I would like to help you install the software for your 8600 onto your Mac. Since the Mac is unable to recognize the disk image file, I would first suggest we repair the disk permissions. Please use the steps below to troubleshoot the issue;
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > Officejet-Pro-8600_v12.23.0.dmg
Please let me know the outcome of these efforts. I hope to see this resolved quickly for you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. Help.

I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. What happened and how do I get my mac to rerecognize the device?!?!?

Hi,
Check Finder>Preferences>Sidebar, is it checked there to show external drives?

IBook G4 will not recognize Super Drive

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