IBooks Author crashes when I add video.

Every time I try to add a video file to iBooks Author it crashes. I have tried uninstalling and re-installing the software as well using different video formats. It does not seem to matter, the program still crashes. Any suggestions?

I spoke with Joseph. He sent me to a site that allowed him to see my screen. Then, after the crash log appeared, we both went over it. That's when we found the error file that allowed us to locate the problem in my library cache.
I did everything, including export as .m4v, mp4, mov or any other type. Now, whatever file format I use, iBooks Author automatically optimizes the video.
Before I fixed the problem, it would optimize my video, but any keynotes or other items in my book would not longer work. Once I removed the corrupted file all was good.
Hope that helps.

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    Process:               Contacts [1044]
    Path:                  /Applications/Contacts.app/Contents/MacOS/Contacts
    Identifier:            com.apple.AddressBook
    Version:               9.0 (1563)
    Build Info:            AddressBook_executables-1563000000000000~3
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Contacts [1044]
    User ID:               501
    Date/Time:             2015-03-13 02:55:10.315 +0200
    OS Version:            Mac OS X 10.10.2 (14C1510)
    Report Version:        11
    Anonymous UUID:        6B11190A-4909-0793-97E2-FF325FB29B9C
    Sleep/Wake UUID:       730D3321-56A7-4FAD-89CA-9ECD127BD5A5
    Time Awake Since Boot: 7500 seconds
    Time Since Wake:       3800 seconds
    Crashed Thread:        4  Dispatch queue: com.apple.root.default-qos.overcommit
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
    VM Regions Near 0x10:
    -->
        __TEXT                 000000010af60000-000000010aff6000 [  600K] r-x/rwx SM=COW  /Applications/Contacts.app/Contents/MacOS/Contacts
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x00007fff89f5a4de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff89f5964f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8895fb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8895effb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8895e858 CFRunLoopRunSpecific + 296
    5   com.apple.HIToolbox           0x00007fff8b52faef RunCurrentEventLoopInMode + 235
    6   com.apple.HIToolbox           0x00007fff8b52f86a ReceiveNextEventCommon + 431
    7   com.apple.HIToolbox           0x00007fff8b52f6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
    8   com.apple.AppKit               0x00007fff869a3f81 _DPSNextEvent + 964
    9   com.apple.AppKit               0x00007fff869a3730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    10  com.apple.AppKit               0x00007fff86997593 -[NSApplication run] + 594
    11  com.apple.AppKit               0x00007fff86982a14 NSApplicationMain + 1832
    12  libdyld.dylib                 0x00007fff877a85c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff89f60232 kevent64 + 10
    1   libdispatch.dylib             0x00007fff8f6efa6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 4 Crashed:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_info.dylib           0x00007fff8f4c93eb _mdns_query_callback + 565
    1   libsystem_dnssd.dylib         0x00007fff8b198c9b handle_query_response + 243
    2   libsystem_dnssd.dylib         0x00007fff8b1971b8 DNSServiceProcessResult + 680
    3   libsystem_info.dylib           0x00007fff8f4c7c1e _mdns_search + 1592
    4   libsystem_info.dylib           0x00007fff8f4db5ec mdns_item_call + 275
    5   libsystem_info.dylib           0x00007fff8f4de082 __si_async_call_block_invoke + 119
    6   libdispatch.dylib             0x00007fff8f6f1323 _dispatch_call_block_and_release + 12
    7   libdispatch.dylib             0x00007fff8f6ecc13 _dispatch_client_callout + 8
    8   libdispatch.dylib             0x00007fff8f6ef88f _dispatch_root_queue_drain + 935
    9   libdispatch.dylib             0x00007fff8f6fdfe4 _dispatch_worker_thread3 + 91
    10  libsystem_pthread.dylib       0x00007fff8b880637 _pthread_wqthread + 729
    11  libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 11:: Dispatch queue: NSOperationQueue 0x618000036de0 :: NSOperation 0x61000005ef90 (QOS: USER_INITIATED)
    0   libsystem_kernel.dylib         0x00007fff89f5a4de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff89f5964f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8895fb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8895effb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8895e858 CFRunLoopRunSpecific + 296
    5   com.apple.AddressBook.CardDAVPlugin 0x000000010e77d18b -[CDXController _runRunLoopUntilFinished] + 179
    6   com.apple.AddressBook.CardDAVPlugin 0x000000010e77d59c -[CDXController discoverServerWithHttpPorts:withHttpsPorts:withPaths:withTimeout:error:] + 754
    7   com.apple.AddressBook.CardDAVPlugin 0x000000010e76054f -[CDXManager getPrincipalInfo:] + 632
    8   com.apple.AddressBook.CardDAVPlugin 0x000000010e760a5d -[CDXManager getPrincipalInfoPropertyWithNameSpace:andName:error:] + 35
    9   com.apple.AddressBook.CardDAVPlugin 0x000000010e760adc -[CDXManager getPrincipalURLString:] + 48
    10  com.apple.AddressBook.CardDAVPlugin 0x000000010e76f4d9 -[PHXCardDAVSource doSyncWithServer:] + 2480
    11  com.apple.AddressBook.CardDAVPlugin 0x000000010e772db3 -[PHXCardDAVSource startSync] + 654
    12  com.apple.CoreFoundation       0x00007fff889283cc __invoking___ + 140
    13  com.apple.CoreFoundation       0x00007fff88928222 -[NSInvocation invoke] + 290
    14  com.apple.Foundation           0x00007fff8e5922e9 -[NSInvocationOperation main] + 34
    15  com.apple.Foundation           0x00007fff8e4ea32c -[__NSOperationInternal _start:] + 653
    16  com.apple.Foundation           0x00007fff8e4e9f33 __NSOQSchedule_f + 184
    17  libdispatch.dylib             0x00007fff8f6ecc13 _dispatch_client_callout + 8
    18  libdispatch.dylib             0x00007fff8f6f0365 _dispatch_queue_drain + 1100
    19  libdispatch.dylib             0x00007fff8f6f1ecc _dispatch_queue_invoke + 202
    20  libdispatch.dylib             0x00007fff8f6ef6b7 _dispatch_root_queue_drain + 463
    21  libdispatch.dylib             0x00007fff8f6fdfe4 _dispatch_worker_thread3 + 91
    22  libsystem_pthread.dylib       0x00007fff8b880637 _pthread_wqthread + 729
    23  libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 12:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib         0x00007fff89f5f48a __semwait_signal + 10
    1   libsystem_c.dylib             0x00007fff8dbdfe50 usleep + 54
    2   com.apple.AppKit               0x00007fff86bb4763 -[NSUIHeartBeat _heartBeatThread:] + 2376
    3   com.apple.Foundation           0x00007fff8e54a90a __NSThread__main__ + 1345
    4   libsystem_pthread.dylib       0x00007fff8b880268 _pthread_body + 131
    5   libsystem_pthread.dylib       0x00007fff8b8801e5 _pthread_start + 176
    6   libsystem_pthread.dylib       0x00007fff8b87e41d thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib         0x00007fff89f5a4de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff89f5964f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8895fb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8895effb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8895e858 CFRunLoopRunSpecific + 296
    5   com.apple.AppKit               0x00007fff86b0733b _NSEventThread + 137
    6   libsystem_pthread.dylib       0x00007fff8b880268 _pthread_body + 131
    7   libsystem_pthread.dylib       0x00007fff8b8801e5 _pthread_start + 176
    8   libsystem_pthread.dylib       0x00007fff8b87e41d thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 15:
    Thread 4 crashed with X86 Thread State (64-bit):
      rax: 0x000000000000000f  rbx: 0x0000000000000001  rcx: 0xffffffffffffffff  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x000000010c8d35a0  rbp: 0x000000010c8d3550  rsp: 0x000000010c8d34a0
       r8: 0x000000010c8d35a0   r9: 0x0000000000000001  r10: 0x0000000000000000  r11: 0x0000000000000282
      r12: 0x0000000000000001  r13: 0x000000010c8d35a0  r14: 0x000000010c8d3c20  r15: 0x0000000000000000
      rip: 0x00007fff8f4c93eb  rfl: 0x0000000000010246  cr2: 0x0000000000000010
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x10af60000 -        0x10aff5ff7  com.apple.AddressBook (9.0 - 1563) <43ED8AE2-B513-3578-B2C8-FD88685D658B> /Applications/Contacts.app/Contents/MacOS/Contacts
           0x10dbc7000 -        0x10dbc8fff  com.apple.AddressBook.LocalSourceBundle (9.0 - 1563) <DD762837-D59A-3603-84A1-86FB30043334> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
           0x10e749000 -        0x10e74dff7  com.apple.DirectoryServicesSource (9.0 - 1563) <05E74164-B969-385E-A5DB-162055C6C90F> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
           0x10e753000 -        0x10e755fff  com.apple.addressbook.POIPlugin (9.0 - 1563) <319B0E57-ACD3-387C-BB49-813B8EC94314> /System/Library/Address Book Plug-Ins/POIPlugin.sourcebundle/Contents/MacOS/POIPlugin
           0x10e75b000 -        0x10e7a9fff  com.apple.AddressBook.CardDAVPlugin (10.9 - 451) <572F0C80-B344-3C44-8EB7-DF0BD0CCE739> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
           0x10f2bc000 -        0x10f2bcfef +cl_kernels (???) <45F3041C-2FA3-4760-8415-467DB8956AC8> cl_kernels
           0x10f2ca000 -        0x10f2caff5 +cl_kernels (???) <C4C54B9E-ABBF-4BAB-B3F7-9AE16A96CF3A> cl_kernels
           0x10f2cc000 -        0x10f3b2fef  unorm8_bgra.dylib (2.4.5) <9423FFD4-6EF3-31BF-9DE9-6D55BA76D59E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
           0x111d43000 -        0x111d43ffe +cl_kernels (???) <DD3CB9A9-1EFA-4B54-9CD9-2991E0BCED29> cl_kernels
           0x112119000 -        0x112119ffe +cl_kernels (???) <DD3CB9A9-1EFA-4B54-9CD9-2991E0BCED29> cl_kernels
           0x11213d000 -        0x11213dfef +cl_kernels (???) <45F3041C-2FA3-4760-8415-467DB8956AC8> cl_kernels
        0x7fff6b6b0000 -     0x7fff6b6e6837  dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
        0x7fff84fc8000 -     0x7fff84fcdff7  com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
        0x7fff84fdd000 -     0x7fff84febfff  com.apple.AddressBook.ContactsFoundation (9.0 - 1563) <CCAB74BF-947C-384D-B4C8-E2118145555B> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
        0x7fff85572000 -     0x7fff85666fff  libFontParser.dylib (134.1) <EA8452DB-9221-3608-95BF-496F58106313> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
        0x7fff85fc0000 -     0x7fff85fc9ff7  libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
        0x7fff85fca000 -     0x7fff85fe4ff3  com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
        0x7fff85fe5000 -     0x7fff86009ff7  com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff8600a000 -     0x7fff86325fcf  com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff86326000 -     0x7fff8632dfff  libCGCMS.A.dylib (775.16) <8A173E74-7123-35F1-B160-853528C144ED> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
        0x7fff8635c000 -     0x7fff86378fff  com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff86391000 -     0x7fff8639cff7  libkxld.dylib (2782.10.72) <68E07A32-28F5-3FBB-9D74-00B4F53C2FD4> /usr/lib/system/libkxld.dylib
        0x7fff8639d000 -     0x7fff863ebfff  com.apple.ExchangeWebServices (5.0 - 213) <BB96875F-981D-3787-B450-A294F6D0A6A6> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
        0x7fff863ec000 -     0x7fff864fafff  com.apple.desktopservices (1.9.2 - 1.9.2) <8670FD3B-8A5B-3D84-B21E-DF21140545A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff8650a000 -     0x7fff86535fff  libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
        0x7fff86536000 -     0x7fff86583fff  com.apple.ImageCaptureCore (6.0 - 6.0) <C2DED299-7E2B-3501-9FD6-74892A7484B3> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
        0x7fff865a9000 -     0x7fff865c3ff7  com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
        0x7fff865c4000 -     0x7fff86638fff  com.apple.ShareKit (1.0 - 323) <92C947CC-FD6B-39D4-919D-9ABD7701384C> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
        0x7fff86639000 -     0x7fff86646fff  com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
        0x7fff86657000 -     0x7fff8665bff7  libGIF.dylib (1232) <3C70FBBC-FBA5-3013-A440-05D68B63885F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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        0x7fff8fd08000 -     0x7fff8fd0afff  libsystem_configuration.dylib (699.1.5) <5E14864E-089A-3D84-85A4-980B776427A8> /usr/lib/system/libsystem_configuration.dylib
        0x7fff8fd0b000 -     0x7fff8fd0dffb  libCGXType.A.dylib (775.16) <B2DC78CA-179F-39A7-8D0B-873DC0ACFE96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
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    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/Spanish.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
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    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/French.lproj/RemoteDesktopMenu.nib ", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/French.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/French.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/German.lproj/RemoteDesktopMenu.nib ", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/German.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/German.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/Japanese.lproj/RemoteDesktopMenu.n ib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/Japanese.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/Japanese.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
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    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/English.lproj/RemoteDesktopMenu.ni b", should be drwxr-xr-x , they are -rwxr-xr-x .
    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/English.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/English.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .
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