IBooks Author / iTunes Producer Import Error

Looking for some help....
I have now attempted 9 different imports of my iBook Textbook created with iBooks Author - all ended in Import Error.   I have scoured the forums and took some community members' advice to:
Change all my video formats to iPhone / iPod 3gs .m4v instead of iPad .m4v (even though the documentation says that iPad .m4v should work)
Made sure there is a preview version of the iBook
Made sure all the Metadata is filled out
The ITMSP package validates successfully in Producer and gives me a green check mark on upload. After watching the package status it goes from Uploading > Uploaded > Internal Processing > to Import Error ever single time.   This is beyond frustrating since there is no error log for me to review to have ANY idea what the error is. Please advise!
This is going on over a week now of struggling with this and an entire week of work waisted.   I was told it will take about 10 days for the book to be reviewed to get placed in iTunes - BUT I CAN'T EVEN GET IT SUBMITTED!
Please help!

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

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ITunes producer import error

I have completed my first iBook and wanted to publish...which fails of course. Everything works fine through the whole iTunes Producer thing until it says "Import error" in the package status. When I go to the contact us at iTunes Connect and try to get in contact with apple it says that my Apple-ID is wrong, it has to be a numeric identifier.
Is there some file in the system that states WHAT is wrong with the book? Or is there a way to actually get in contact with someone at Apple? *frustrated*

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

IBooks Author-iTunes Producer publishing delivery problem

Why do I get an error message "Path specified for argument -f (/Users/tsoukadaris/Documents/��/iBooks/10000422963.itmsp) is invalid.", since I've done everything needed and iTunes Producer has got me to the final step of publishing my iBook? Why can't my file be located, since I've exported my iBooks Author project and I have selected it in the Assets/iBook area?

What is the name of the folder with the ? characters? Does it use non-ascii characters? If so, you may have to change things so they are located someplace with an ascii name.

Error submiting iBook on iTunes Producer

I tried to submit my iBook made on iBooks Author to the iBookstore using iTunes Producer application but I'm stuck with this error: "Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)"
I've set in my terminal to recognize the latest version of java (1.6.0), I've re-installed the latest package of java and I've lit up 20 candles and prayed 10 Holy Mary's and 20 Our Fathers xD
Nothing worked... help!

This solved my question by t_bard on Apr 14, 2012 10:02 AM
My clean install (see above) worked for me, but since then I have received a solution from the Apple iBookstore tech support which, if it works, is sure to be much less painful:
ERROR ITMS-9000: "java.lang.Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)
"You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again."
Plus there's always the firewall solution (see just above) to try before you do anything as drastic as me.
HOPE THIS HELPS.
This really worked! I can't believe it but it worked! I don't even know what signiant is for but if you're experiencing the same error try this.

New Ibook/itunes producer delivery error message

I've been uploading ebooks via itunes producer with no plroblem until just recently. Now I get the following error message "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B". The epub file is validated and nothing has changed about how I do or prepare the delivery. This seems like it must be a bug on Apple's side. Has anyone else had this issue and how have you fixed it? I am at a loss. No fixes have worked so far.

I am also having this same problem. I'm just using iTunesProducer 2.3.1. and OSX 10.6.7.
Has anyone had any response from Apple about this?
I have asked today, but I don't hold out much hope of a reply.

ITunes Producer: submission error message

Yesterday I made my first attempt to submit my book to iBooks and got the following error message:
"@env: parameter is null: (null)"
I have no idea what this error refers to, nor does iTunes Producer give you any clues what it is nor how to correct it. I'm left in the dark to know what to do next.
Has anyone come across this error before and successfully corrected it? Any help would be appreciated.

I had the same problem and somehow solved it.
I guess you just published from iBooks Author and it launched the NEW iTunes Producer that had been seamlessly updated by the App Store mechanism.
The issue appears related to the new Producer not authenticating properly, maybe because it inherits data from the previous version but something does not translate completely.
Try this:
- quit Producer
- launch it again DIRECTLY (find the icon and click it)
- you should see the login form, fill it and ensure everything is fine
- go to your project folder and remove the old *.itmsp file that was generated but left pending
- retry publishing from within iBooks Author
HTH,
Mario

ITunes Producer upload error

I've got a 41.2MB iBook I'm trying to upload using iTunes Producer. I've got a book, sample book, cover art and 5 screenshots. At the delivery screen, I get text at the top that says Validation Completed. I hit the deliver button, the barber pole starts and I get text saying validating metadata with the iTunes Store, validating assets with the iTunes Store, negotiating, validating assets with the iTunes Store, validating metadata with the iTunes Store, then I get an error, and when I send it to Apple I get this summary:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Rock/Music/iTunes Producer/Playlists/9780615628196.itmsp - Error Messages:
                    An error has occurred during the upload.
                    An exception has occurred: The operation timed out.
                    Transfer error.
                    An exception has occurred: The transport has been detected as having failed and has been aborted. Please try again.
                    An error occurred while uploading the files to Apple's remote server.
                    An error occurred while uploading the package 9780615628196.itmsp.
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615628196.itmsp
                    ERROR ITMS-9000: "java.lang.Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)
Two days ago I got this message from Apple:
Thank you for contacting iBookstore Publisher Support.
We appreciate your report of this error in iTunes Producer. Our team is aware of this issue and is currently working towards a resolution. You will be notified by email once it is resolved.
Thank you for your patience.
Then today, I got this from Apple:
The attached list of items did not upload successfully to the iTunes Store. If you still want to make these items available to customers, you will need to retry the uploads.
Regards,
The iTunes Store Team
I've read some stuff in the forums and I see a lot of problems with video but my book has none of that. It's text and a lot of aviaiton historical photos and artwork, with two gallery widgets. Nothing fancy.
Anybody have any advice? I'd change the book if I need to but I don't have a clue as to what's causing the problem...
Rocketman

I got a reply from iBookstore support that fixed me right up. My issue was not a JAVA issue. Here's what they sent:
You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again.
Once I did that, my book delivered on the first try. I'm fixed and thanks to Apple.
Rocketman

ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
                    ERROR ITMS-3000: "Line 48 column 27: element "audience" missing required attribute "scheme" at XPath /package/book/metadata/audience_info/audience"
                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

ITunes Producer installation error

iTunes Producer gives me this installation error:
"The installation failed.
An unknown installation error occurred.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I'm using a MacBook Pro, OS X 10.6.8, 2.53 GHz Intel processor, 4 GB RAM, with 30 GB of space available on my hard drive. I've already contacted iBookstore Publisher Support. They sent me here. Any ideas?
Thanks for your help,
Josh

I just installed Snow Leopard from install DVD 10.6 and then used software update to insure I have the latest system everything on this MacBook Pro with Intel Core Duo 2.4 GHz processor, 2GB ram, 133 GB available space on the hard drive.
I get the same error as above.
"The installation failed.
An unknown installation error occurred.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Not only that, I also tried the installation on a recently purchased Mac Mini. Same problem.
Any hints, folks? It's annoying that the only install of iTunes Producer I can use is on my old, out of date Mac that I am now afraid to upgrade the system on because if this keps happening, I won't be able to upload to iBooks at all.
-ctan

HT204391 i am unable to install iBook Author but I receive error message with iBooks Author can't be installed on Macintosh HD because Mac OS X version 10.7.4 or later is required.

error message once i attempt to install iBook Author on my Mac Pro

Do you know which MacBook Pro you have?
The thing is, you have OS 10.6.8, but you need at least 10.7.4 - The latest version is 10.8.2. You can go to the App Store and ugrade to 10.8 - It's called Mountain Lion and then iBooks Author should install fine.

Deliver ePub with iTunes Producer strange error.

I have a validated epub file, but when I try to deliver with iTunes Producer to iBookstore, I get the following error: "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B"
Can someone help me out?

Thanks Valcolm, but it doesn't appear to be a problem with "iTunes Producer" since apps are submitted through "Application Loader" (another tool that comes with XCode)
I've been trying to update another of my apps, but I have the same error message "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B" and Google can't help me with this... I'll wait for Apple (I asked them via iTunes Connect, as soon as I have an answer I'll post it here)
Greetings

Trouble while uploading ibook through itunes producer

hello all
while submitting my epub(mine is an epub3) through itunes producer,i found 3 errors.
ERROR 1:Apple's web service operation was not successful
ERROR 2:Unable to authenticate the package:B_FUEL_FOR_YOUR_LIFE.itmsp
ERROR ITMS-5107:"FuelforYourLife-TheUltimateCookBook.epub:Fixed-Layout books must supply a guide." at Book(MZItmspBookPackage)

oh I think I just fixed it, I removed the <guide> from the .opf file (<package ... version="3.0" >) and added a <nav epub:type="landmarks"> at the end of my nav.xhtml (I followed this template http://apex.infogridpacific.com/df/ePub3Packaging4.html).

I can't upload my free iBook into iTunes Producer

I am done with my iBook. It will be available free and as such I opened a free iBook account with Apple.
I downloaded iTunes Producer (latest version).
I open iTunes producer and follow the needed steps, filling up all information; including cover image and screenshots.
When I get to the Publication section/Assets and asks me to choose the publication, I try to choose the .itmsp I've created, but it appears greyed out, so I can't select any file.
What am I doing wrong?

If you use 'Publish', the .itmsp asset should be created and iTP should open with it already in place - doing that manually won't work, as you've found.
If the auto-add step failed for you, I can only guess some sort of glitch got in the way. Adding the .ibooks file manually was simply an optional route to a similar result.
You may want to try again with a test book and see if the publish/auto-add to iTP works or fails again. Works for me either way
If it continues to fail, my guess is a permissions issue...in a classroom, there is no telling who owns what on a given computer, network drive, etc.

How to solve import error with iTunes Producer?

Please help me out by telling me what is going wrong after I update my ibook with iTunes producer. The fetched statuses goes from internal transfer to import processing to import error. But I can't find out anywhere what is wrong......I'm getting crazy because as you can see I'm busy with it from febr, 16th .... And that is 9 days too long...
I have read a lot on the web and the forums but no one seems to have an answer. I have sent it to Apple, But no answer. Is there a server Meltdown?

The problem was indeed in the videos. Also Apple told me that by mail. This is what I finally did:
I duplicated my iBook version.(.iba file)
I removed all the video's
I saved that version (.iba file)
I saved that ibook (.ibooks file)
I opened the original iTunesProducer package of the book (.itmsp file)
I uploaded/delivered the file
I checked the status with the file - history option
and it said as latest status imported.
Now I'm putting the video files one by one back in the book and upload. And wait and see when it is going wrong. Up to now I have done 2 succesfull uploads with movies. So I guess the movies were the problem. To be followed....

ITunes Producer for iBooks: Screen shot Asset dimensions

What are the allowable dimensions of the screenshot assets for iBooks in iTunes Producer. The iTunes Producer manual is not up to date with the latest display specifications and I'm looking for the complete list of new allowed pixel dimensions.

iBookstore Asset Guide 5.0
Screenshots
● Full-sized iPad 1/2 images (1024 x 768 or 768 x 1024) in PNG (.png) or JPEG (.jpg) format.
● Full-sized new iPad images (2048 x 1536 or 1536 x 2048) in PNG (.png) or JPEG (.jpg) format.
● For a cleaner look, you can optionally remove the status bar (making the images 1004 x 768 or 748 x 1024
for iPad 1/2, or 2028 x 1536 or 1536 x 2028 for the new iPad).

IBooks Author / iTunes Producer Import Error

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