IC Chat UseCases

Hello Experts,
We are looking to integrate Chat into IC WebClient (We are on CRM7.0).  Has anybody done it before?  If so, what is the scenarios that you are using?  Have you integrate the service ticket into this?  Ideally, we would like to save chat transcript to the Interaction Record and link to service ticket.  Our problem is, how to have both chat and service ticket screen opened at the same time while the chat session is going on?  (ie., the agent might want to send email out from service ticket or adding in a note while chatting).
Would like some ideas on how others implement this..
Any input is appreicated!
--Jamie.

solved

Similar Messages

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    Edit
    The last two "links" I have tried to remove the Links but they keep get added back
    9:53 PM      Friday; April 26, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
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     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously
    Message was edited by: Ralph Johns (UK)
    Message was edited by: Ralph Johns (UK)
    Message was edited by: Ralph Johns (UK)

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    Binary Images Description for "iChat":
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    thank you!!!!!!!!

    The error you are getting is common when you have a router (wired and wireless) that doesn't work properly with iChat. The problem can be at either end or even both ends of the conversation, due to the equipment that's installed. All internet traffic travels through "ports". There are thousands of ports for specific types of data. Web pages use port 80, mail others, iChat yet others. A firewall is like a honeycomb with some of the holes punched through to let data through, and others blocked with wax. The ports are blocked to protect you from "bad guys" who are trying to get in and take over your machine for their own purposes.
    Home routers come with a service called NAT firewall. It is usually turned on by default and will block all but the most common ports to the Internet (these can be disabled, but it's fairly dangerous to do so). Since the hardware router blocks the ports, it doesn't matter what you set your software firewall to accept. The incoming data doesn't get that far. Some routers will automatically open the proper ports when they are requested by a program like iChat, but many do not open them automatically and have to have the ports manually opened and forwarded to a computer.
    Setting ports and port-forwarding can be a daunting task. You'll either need to find a 'techie' friend who understands how to set up your routers for special services, or get a router that is certified by Apple to work with iChat.
    http://docs.info.apple.com/article.html?artnum=93333 - The list hasn't been updated since July 2007, so there are many more that will work, but no official list. Of course, Apple's own hardware is set up for their programs, but they can be a little pricey. Apple does support their products, and you can get an Employee at an Apple Store to help you set up one of their devices.
    Note: All of my post assumes you have routers that are separate from your modem. If your broadband provider has sold or leased you a modem/router combo unit you will need to get more information (and possibly hardware) to proceed.

  • Improve PC Performance transcript of Meet the Experts online chat event

    On June 1st, HP hosted an online chat event on improving PC performance. Below is a transcriptof that session. 
    Please note that I have altered the transcript so that follow up questions areincluded in the logical order.
    I am in the process of planning the next chatevent. I would love to hear what topics would interest you, what day of theweek and time is best for you, and if you think an hour is too long. 
    So, if you get a minute, please let me know.
    Here's the transcript:
     SiobhanF-HP: Welcome!
    SiobhanF-HP: If you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
    SiobhanF-HP: Our team of experts is here and ready to tackle your toughest questions.
    SiobhanF-HP: Bryan_N began tinkering with computers in the early 80s with the Atari 400. He has been at HP for almost 10 years and is focused on notebooks and Wireless Wide Area Networks (WWAN.)
    SiobhanF-HP: RasterBlaster, aka Randy, also began his fascination with computers 30 years ago when he spent $550 for an Atari 400. He has been addicted to desktop computers ever since and has worked at HP for 16 years.
    SiobhanF-HP: Mister Do, aka Kevin, has worked for HP for 11 years. He is a desktop guy and has been ripping PCs apart to see how they work and get better performance out of them for more than 20 years.
    SiobhanF-HP: Sanchertx, aka Ralph, is another 20 year PC veteran. He has worked at HP for 15 years and focuses on improving notebook and network performance.
    SiobhanF-HP: Huffer, aka Steve, is an attorney by day and a PC enthusiast by night. Although Steve does not work for HP, he is an avid member of the Support Forums. His forte is troubleshooting hardware and software issues, and he uses Linux as a personal operating system instead of Windows.
    DexterM: Hello people. I believe that the main reason PC's slow down is because of files leftover after program uninstalls. Many programs leave behind files that store user settings and preferences of the programs even after "complete" uninstallation. Is there any way to completely remove them during uninstallation?
    Bryan_N: To DexterM Hi Dexter, Some applications have specific removal tools to fully clean them out, such as the Norton Removal Tool. You can go to symantec.com and search for "Norton Removal Tool". There are also third party applications for cleaning out abandoned registry files, such as CrapCleaner which is what I have used personally. It can be found at ccleaner.com
    nseidl33: Can I add more memory to my notebook? If I do, will it void the warranty?
    Sanchertx: To nseidl33 hello Nseid133, no you will not void the warranty - you should make sure the specs match up if you buy memory from someone other than HP. That said, you may be required to remove the memory in the event there is a troubleshooting session with HP Support.
    aarond22: Does adding more memory really make my PC run faster? If it does, how can I figure out how much memory to add and how hard is it to do?
    RasterBlaster: To aarond22 While you use your computer, all software and drivers take up memory. Windows "places" the software and drivers into the hardware memory first because it is fastest. After it runs out of hardware memory it will eventually store the excess data on the hard drive which is much slower. So the amount of memory you have will speed up your computer, but how much speed depends on several factors. Generally, for Vista 64-bit, adding up to 4 GB has the biggest speed gains. Over 4 GB doesn't speed things up all that much unless you do things like video or large graphic editing - software that uses a lot of data. You can find memory upgrade information from the product specification or motherboard specification for your model of desktop PC. This HP support article should answer everything:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph03886&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... 
    animeowns: need a good gaming video card dx10 to play the newer games in hpa1720n
    Huffer: To animeowns I am a big fan of the ATI HD 4800 series. It is DX10 compatible and very fast.
    HPMAN10: I have a problem with my PC freezing up when I return from sleep mode. This just starting happening recently. Could it have anything to with installing Windows Vista Service Pack 2?
    Huffer: To HPMAN10 Have you also added any new hardware? Sleep mode issues are often driver related. Also, some systems need to have their BIOS updated after installing Vista SP2.
    HPMAN10: No I have not added new drivers. So you’re saying I should upgrade the BIOS. Isn't that a tricky to do? It could cause more problems.
    Huffer: To HPMAN10 Yes, you should be careful with the BIOS upgrades but it should work well from Windows. Close all other programs and be patient with it.
    HPMAN10: What about the freeze up in sleep mode? Do I need to update the BIOS for that problem too?
    Huffer: To HPMAN10 Yes, there is a good chance it will help, and it cannot hurt to have the latest BIOS. Here is a good link for information: http://technet.microsoft.com/enus/library/dd335032(WS.10).aspx
    Here is a good link to locate BIOS Updates for notebooks http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
    Here is a good link to update the BIOS for desktops http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&cc=us&lc=en&dlc=en HPMAN10: So I should update the BIOS from the HP download page?
    Huffer: To HPMAN10 Yes, use the Windows-based BIOS updater. Turn off all other programs.
    HPMAN10: If I have a problem with BIOS update can I do a system restore to revert back to original BIOS?
    RasterBlaster: To HPMAN10 System Restore will not revert to a previous BIOS. System Restore is only for Windows - BIOS is a separate lower level function.
    Huffer: To HPMAN10 BIOS is not part of the operating system, but you can flash back to an earlier version of the OS if needed. I really doubt you will have an issue. HPMAN10: I have a HP s3220n system and my Windows Media Center has a Tuner Not Installed message when I try to use live TV, I have tried everything from HP online support to Microsoft Help and nothing has solved the problem.  Any suggestions?
    RasterBlaster: To HPMAN10 s3220n comes with a tuner card. The no tuner found error can happen when some other TV capture software "checks out" the tuner. If you have a startup item, like webcam software that is set to hook into the Tuner card, you should go in and change the setting or remove it. Have you read this support document?http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01187871&cc=us&lc=en&dlc=en
    HPMAN10: Yes I have read the HP document and tried the suggestions on it without success.
    HPMAN10: I do not have a webcam.
    HPMAN10: Also my PC Doctor software does not show tuner in the diagnostic program.
    Mister_Do: To HPMAN10 If your tuner card is not showing up in PC Doctor, try opening the PC and reseating the tuner. If it still doesn't work, you possibly have a hardware failure.
    HPMAN10: Yes I tried hardware and software recovery in HP Help and Tools. Same results NO TUNER INSTALLED.
    RasterBlaster: To HPMAN10 Well, unless you did something major ... like upgrade your OS to Vista SP2... or something like that... I'd say your tuner hardware is gone. Especially if you did a system recovery. System recovery takes you back the original configuration
    HPMAN10: I have removed the tuner card and reseated it without results in PC Doctor. I'll try it once more.
    HPMAN10: Will a BIOS update also help the TV tuner problem?
    HPMAN10: By the way I can watch programs I have recorded in the past in Media Center.
    RasterBlaster: To HPMAN10 I don't think the BIOS update will help... here is the text from the site: M2N61-AR Motherboard BIOS update resolves issue with the computer shutting down and displaying message "ERROR: Unsupported CPU installed. PC will automatically shut down in a few seconds." Did you reinstall the driver from HP Help and Tools? There should at least be an unknown device in Device Manager. You older files that you are able to view are simply files that were created before you lost your tuner. “No Tuner Found” just means that Media Center cannot find the card because the card is "Check out" of the drivers are out of whack.
    HPMAN10: I had tuner problem even before I installed SP2.
    RasterBlaster: To HPMAN10 Well, if your tuner died and you could never get it to work after that, it might be a heat related failure. Tuners get hot... but usually, when a tuner gets too hot, you'll get some funny symptoms before it dies... like channel changing takes way too long -- to change up or down - or lots of frame skipping. IF it comes and goes - you have a software conflict problem.
    amberdidi: Hi to you all, Why am I constantly receiving the following message and what can I do to correct it. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions" Note: After I click Ok to this message it usually takes me to the page anyhow.
    Bryan_N: To amberdidi Hi amberdidi, I'm not sure what OS you have, but this is a helpful document from Microsoft for XP: http://support.microsoft.com/?kbid=308421
    amberdidi: About that message "Windows cannot access the specified device...." I am using Vista Home Edition 64 bit SP2.
    Bryan_N: To amberdidi Ok, thanks for the clarification. It sounds like it is a security setting in Internet Explorer, try this please: http://support.microsoft.com/kb/959079
    animeowns: Did you receive my other message?
    Mister_Do: To animeowns Yes, we are working on it.
    animeowns: I need a card that will fit in my computer case right now I’m using a 7900 and it’s a tight fit. Here are the specs for my motherboard http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00864946&lc=en&dlc=en&cc=us&os=2093&product=334... 
    animeowns: It must be about 7.8 x 3 x 4.4 inches – that’s the size of my 7900 gs, and it’s a tight fit. My motherboard is Micro-ATX: 9.6 in X 9.6 in. Please help. I want to upgrade to a nice card that will be able to play games like crysis fear 2 unreal tournament 3.
    RasterBlaster: To animeowns Yeah, finding low-profile cards can be tricky. It sounds like you have the measurement. Searching the internet shopping sites for low-profile graphics cards should bring up some cards - then find one you like and work with the site to make sure it fits your measurement. HP can supply a replacement - but if it is not on HP shopping's site - you can go with other shopping sites.
    animeowns: Will this video card fit in my system? http://www.newegg.com/Product/Product.aspx?Item=N82E16814127414
    Mister_Do: To animeowns Sorry, I haven't tried that one personally, so I'm not sure. You'll need to make sure your current card dimensions match the new card.animeowns: Can someone please help me find a direct x 10 gaming card that will fit in my hp a1720n? The size has to be 7.8 x 3 x 4.4 inches or smaller that is the size of my pny 7900 gs and its a tight fit because the memory is real close.
    RasterBlaster: To animeowns Huffer had to step out. The folks trying to help you in this chat session are from HP. We can't recommend a video card upgrade that did not already come with your PC - sorry You should post this same question into the forums under desktop PC and hardware (or video) category.
    whitey: I have a ZD-7015us laptop and would like to know if the processor can be upgraded.
    Huffer: To whitey I wouldn’t really recommended it because it is hard to know if it will overheat, but a Pentium 4 desktop processor will fit.
    SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; what operating system version are you running; any recent hardware or software changes will go a long way to helping us answer your question.
    amberdidi: I would like to know if NOD 32 antivirus is compatible with my Vista 64 bit. I am using Avast at the moment, but I am really interested in NOD32 or a good quality antivirus you can recommend for 64 bit. Thank you.
    Huffer: To amberdidi I use Avast or AVG on Vista 64 bit systems and either works well. I have only used NOD32 on 32 bit systems. The NOD32 website will answer this question definitively.
    amberdidi: Back to the freezing problem with my Vista 64 bit. I downloaded only the final version of SP2 but I have updated most of my drivers including the latest NVIDIA driver from their site. Should I also update my BIOS?
    Sanchertx: To amberdidi Yes, update the BIOS.
    DexterM: Other than unchecking Startup Programs from MS Configuration Utility, is there any other way to speed up startup time of a Windows PC?
    RasterBlaster: To DexterM There are lots of methods. If you have Vista - go in and shut down aero, if you don't need it, make sure your temp files are cleared, etc... Here is a support document:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&lc=en&dlc=en  
    XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&lc=en&dlc=en
    Blondechica: I just bought a HP HDX16 and I am embarrassed to say I do not how to find the On button. I am using my friend’s computer and told him that I had a different problem with my computer and gave this site. Also, when I do get it turned on will it be blank. Do have to buy software? I hope this is not the first time someone has asked this question. This is all new to me. Thank you for your help.
    Sanchertx: To Blondechica Hello, please hit the power button on the top left of the keyboard cover. This will illuminate to a blue color to show the unit is on. You must let the unit create the image. This means you will let it run on its own until you see the Welcome screen. The unit comes with the Vista operating system and has HP applications. It also comes with trial versions of Norton antivirus and MS Office.
    Petedog11: I have the HP Pavilion a6745f Desktop PC and would like to upgrade my graphics card. I like to run high-end flight simulators. What graphics card do you recommend? Will I need to upgrade my power supply unit also? Is there a way to disable the on board graphics card that came with the computer once I install a new graphics card? Thank you.
    Huffer: To Petedog11 A new power supply should not be needed. When you plug in a new video card it will automatically disable the onboard. Just be sure you have a pci-e poer connector (6 pin)
    Petedog11: The power supply unit that is in my HP Pavilion a6745f Desktop PC is 300 watts I believe. My understanding is that the newer Radeon's etc...need more power. Will you please answer the remainder of my original question.....I like to run high-end flight simulators. What graphics card do you recommend? Thanks!
    Huffer: To Petedog11 300 watts is a bit light. I would look for around a 500 watt psu.
    mlk3742: I have a dv9000 laptop, it has 4 gigs of ram. I run Photoshop CS4. Is there any way to increase processing speed?
    Sanchertx: To mlk3742 While there isn’t a switch you can turn on to make the processor run faster, you can do things like remove un-needed software and remove items from startup. Also disabling HP Advisor helps. Here is a good reference -
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00816938&lc=en&dlc=en&cc=us&lang=en&rule=13847&...
    amberdidi: Since I downloaded SP2 on my Vista Home Edition I also am freezing up every so often to the point that I have to use Task Manager to end it and start over again. I have an HP Elite with 1000GB hard drive and 8192MB memory. What can I do? Thank you.
    Bryan_N: To amberdidi If you downloaded the beta version of SP2 you might want to uninstall it and download the final version. If you downloaded the final version and this started with SP2, you can check the Problem Reports and Solutions feature of Vista. Just click the Start button, and type: Problem Reports, then click on the application
    scribblesteve: Besides the usual cleaning up Temp files and using Disk Clean up or Defrag, how can I prevent my computer from running sluggishly? I want it to run as fast and as smooth as it did the first time I turned it on?
    Mister_Do: To scribblesteve Removing startup items or keeping programs from running in the background helps a lot. And depending on what operating system you have there are multiple settings you can change to improve performance. Here are two HP support documents that list multiple ways to improve your PC performance: For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
    For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    bjm: I have a Compaq Presario A931NR Notebook BIOS F.32 Software Driver download site displays F.34 I don't know if I should Update to F.34 because F.32 is not listed as a previous version, and I don't know if I can go from F.32 to F,34 without F.33
    Huffer: To bjm No problem. You can easily skip a level of BIOS update and go right to 3.4.
    bjm: Need to know if I should update my BIOS
    Huffer: To bjm The update will work, but I really need to know what your problem is to assess whether the BIOS update is necessary.
    bjm: HP Updates report no available Updates so how do I know if I need Update other than what is presented on Software Driver download page
    Mister_Do: To bjm If HP Update says you don't have any new updates, then your PC is up to date with the latest drivers. If you by chance see a software or driver file on you product support page, and it's newer than what you have. You can install it, but if your PC is running fine, you may not want to bother.
    bjm: Huffer asked why is BIOS update necessary. I would ask why does Software Update site show an Update if it's not necessary? HP Update is not working to report BIOS updates. 13 months and no Updates ever. So, all I have to go by is Software Update site which report newer BIOS with Enhancements to Security. Why would Total Care Advisor, HP Health Check and HP Update not have even one Update or info after 13 months of service?
    RasterBlaster: To bjm The software BIOS update page on hp.com/customercare should tell you what the BIOS update fixes or improves. If your system is running well or the BIOS update page does not list a fix for your problem - don't update the BIOS. That's my opinion anyway. BIOS updates do introduce a level of risk. For example if you have a power outage while updating the BIOS, the PC will require service. So ... if in doubt, don't do it unless you know it resolves an issue.
    bjm: The BIOS Update to F.34 is stated as having Security Enhancements. Does the System Info refresh with a BIOS update or is System Info static
    Mister_Do: To bjm Where are you viewing the System Info? From the BIOS itself, from "Properties" under "Computer", etc.? Here’s good document on Locating HP Software, Driver and BIOS Updates:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
    puter_student: I sent my hp Mini 1000 (Win XP) into service about two weeks ago. I gave a lady friend a 1120NR (Mi on Linux) yesterday. As she is a geographic distance, and using a different OS, how would you suggest I assist her by telephone. And, once she establishes solid Internet access, is it best to send her e-mail or instant messages?
    Bryan_N: To puter_student Hi Puter_student, you have several choices since HPMI supports MSN messenger and other chat programs via the "pidgeon" application, and it also comes preinstalled with Skype. You can install either of those on your XP unit. Skype also allows you to use a webcam at the same time.
    puter_student: Sorry, I stated my question badly. I did not mean to ask about the communications technology. I meant the information resources available online -- to both her and me -- WRT setup, configuration (if needed), etc. The realization came to me earlier today that I cannot "walk" her thru it by simply telling her what I see on my own machine as I take certain actions [other, of course, than accessing appropriate documents about her model]. Can you point me in the right direction to those resource documents?
    Bryan_N: To puter_student For support documents you can start here:
    http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
    puter_student: I clicked the link you supplied. Doing so took me out of this chat, but did not get me where you were trying to send me. Now, when I return to the chat, I no longer have the earlier session history. When will it be posted, and where can I find the whole chat session later?
    Bryan_N: To puter_student The transcript will be posted on the boards within 48 hours after this event. I got to the link by going to hp.com, and searching for support on "mini 1110nr" http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
    The MI desktop is based on Ubuntu, and you can also find lots of general Ubuntu information on external forums Certain applications have support externally as well, such as the Firefox browser.
    mlk3742: to Sanchertx: Can I swap out or replace the graphics card to speed up graphic intensive demands such as Photoshop?
    Sanchertx: To mlk3742 Hello - not with our notebooks. They are either attached to system board or a daughter board, which is then attached to the system board.mlk3742: to Sanchertx: So there is no way from a hardware approach to increase speed? The only time I notice my lap slows down is processing large files, i.e. photos, or while performing image edits in Photoshop. After increasing RAM, everything else has speeded up noticeably. My laptop has more than half the hard drive space free.
    Sanchertx: To mlk3742 Hardware wise you can get a faster hard drive - example move from a 5400 rpm to 7200 RPM - Also make sure you have the latest BIOS update. These usually have maintenance modifications to resolve potential problems and tweak the hardware.mlk3742: to Sanchertx: How and or where do I get a BIOS upgrade? Do you have a recommendation for which hard drive to get? Will any aftermarket drive fit in my laptop?
    Sanchertx: To mlk3742 Hello – this document Locating HP Software, Driver and BIOS Updates should help http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u... I cannot recommend a 3rd party - aftermarket drive - but there are many available. A good place to look is notebookforum.com.
    scribblesteve: My battery is fine, but the HP Battery check doesn't recognize it. I have the most updated versions of BIOS, Help and Support and sp41862, and it still doesn't recognize it. I'm running Vista32bit on an HP pavilion dv6704nr. What else can I try to check and prolong the life of my battery?
    Bryan_N: To scribblesteve Hi scribblesteve, ensure the battery is charged and the AC adaptor is plugged in when testing. If that doesn't work, you can do some basic battery life steps. These are found at http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm  and also at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    DexterM: What tweaks do you guys usually do on your Windows PC's to ensure optimal PC performance?
    Bryan_N: To DexterM Hi DexterM, I uninstall any applications I don't use, run Microsoft and HP updates, keep a good antivirus installed, and also I personally use a third party application called ccleaner. I back up my unit in full every month as well just in case.
    amdkenworth: Hi I have an HP that has a on board video card and it won’t show any video when its turned on???
    RasterBlaster: To amdkenworth First thing you should do is try connecting another monitor to see if it is related to the monitor or the video on the motherboard. Here is document that you should check out: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph04760&lc=en&dlc=en&cc=us&lang=en&rule=3950&pr...
    jest1: My notebook has a short battery life. Is there something I can do?
    Sanchertx: To jest1 A: There are several things you can do to extend battery life such as changing your power plan, calibrating your battery to increase capacity, or shutting off unused features in the OS. Here is an excellent document on notebook battery usage that will walk you through your options step by step http://tinyurl.com/57x38x
    Dominick_7: Hi I have an HDX 9000t and was wondering if anyone knew if/how I could upgrade the graphics card, to say an MXM GPU?
    Bryan_N: To Dominick_7 Hi Dominick_7, there isn't a way to upgrade the video card itself. You can ensure you have the latest drivers by visiting hp.com and checking drivers, and keep your overall system optimized with standard PC Tune up steps such as this document: c00034290 - HP Notebook PCs - Improving the Performance of Your Notebook PC
    Dominick_7: From what I understand, an HP tech told me MXM has on board BIOS which doesn’t depend on the BIOS from the motherboard. What leads you to say it can’t be done?
    Bryan_N: To Dominick_7 The video card is separate, but not replaceable as it is directly attached to the system board
    Dominick_7: Can't the same be said about the processor? Yet I know people who have updated their processors, and GPUs when they upgrade them from an ATI to the 8800M GTS NVIDIA GPU? If you could please elaborate in a more detailed fashion as to what the obstacles are I'd appreciate it. Is that the ONLY reason why you say it can't be done? Because it’s directly connected to the motherboard? If that was insurmountable wouldn't that make it impossible to upgrade the ATI GPU in lower specd HDXs to the 8800 NVI...
    Bryan_N: To Dominick_7 The CPU is not soldered onto the system board, so it is replaceable. The GPU/Graphics card is soldered onto the system board and is not replaceable.
    SSPatrick: HP Total Care Advisor is giving me warnings - How do I clear these up?
    Sanchertx: To SSPatrick Click on the PC Update button inside of Advisor to check for and run updates. After you run all the necessary updates, you should click on Health Check to scan your computer to remove the warnings. Here is a good document on the ins and outs of Total Care Advisor. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01599730&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    Petedog11: I have the HP Pavilion a6745f Desktop PC. Media Center came pre-installed with the computer. Do I have a Tuner card installed?
    Mister_Do: To Petedog11 Hi Petedog11, It doesn't look like you have a TV Tuner installed. Here is your product spec for reference: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625611&cc=us&lc=en&dlc=en&product=3870515
    laurensw: I installed antivirus software and now my PC is running really slow - what should I do?
    Bryan_N: To laurensw Hi Laurensw, It often helps to ensure the original antivirus software was fully removed. One possible solution is to use the Norton Removal Tool to completely remove the trial version of Norton that shipped with your PC.
    rdewing: My PC is about a year old and it is getting slower and slower. Do I have a virus? Is there something that I can do to make run faster?
    Mister_Do: To rdewing It is tough to say why your PC is running slowly, but there are some things you can do that may help its performance. Check out this web site for step by step instructions on basic PC care. http://h20239.www2.hp.com/techcenter/pctuneup/  HP also offers free online classes to teach you how to tune up your XP or Vista PC. Check it out http://tinyurl.com/lj86yt
    scribblesteve: I'm having a graphics problem where I cannot see images. I have only seen it with the HP Help and Support and the Installation of Adobe Web Premium Installation. I have no Idea how to fix this, and neither does anyone in the multiple Support Forums I've posted the problem in. Here are some screenshots: http://www.stevedolan.com/shared/graphicsproblem.jpg  | http://www.stevedolan.com/shared/graphicsproblem2.jpg
    Bryan_N: To scribblesteve This one looks like something I cannot answer before the event terminates. Can you start a thread on this on the customer forums here and we can continue? If you already have, can you send me the link and I can subscribe to it?
    scribblesteve: Bryan_N: Here is that link: http://h30434.www3.hp.com/psg/board/message?board.id=Display&message.id=1715#M1715
    Bryan_N: To scribblesteve Thanks scribblesteve
    SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Notebook and Desktop boards.
    jest1: It takes my PC a pretty long time to boot. Any recommendations?
    Mister_Do: To jest1 The first two things I would consider doing would be to 1) add more memory to your PC (unless you already have max memory), and 2) I would change my Startup program and process settings. Here are a few HP Support documents that explain how to prevent unnecessary programs from running at startup: For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00813419 For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00819747&cc=us&lc=en&dlc=en For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07149&cc=us&lc=en&dlc=en
    SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Notebook or Desktop boards.
    jest1: I think I have a notebook battery that was part of a recent recall, what do I do about this?
    Mister_Do: To jest1 Visit the HP Notebook PC Battery Pack Replacement Program Web site at: http://www.hp.com/support/BatteryReplacement for additional information and to determine if your battery is part of the program.
    jest1: How can I find out the maximum amount of memory my system can accept?
    Mister_Do: To jest1 HP has product specifications for your PC on its web site. Go to www.HP.com and click on Software Driver and enter your exact PC model name. You must give the specific model number, ex dv9009nr, and not the series number, ex dv9000. Click on the document that references Product Specifications at the top of the list of articles. You will get a detailed breakdown of your system including microprocessor, graphics card, and the maximum amount of memory you can load onto your PC.
    SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in announcement section at the top of the Notebook and Desktop boards. Please feel free to continue these conversations on the Forums.
    SiobhanF-HP: We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved.
    Message Edited by timhsu on 06-02-2009 05:28 PM
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    hello sir,
    i want to your help
    i was installed fresh windows 7 via cd rom and then after installed all software.
    and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
    [text removed for privacy]
    VIMAL

  • Online chat quote not honored by Verizon or Verizon is trained to lie here too

    I Was quoted by Taelor in a live chat and I quote"If you were to upgrade at that 2 year discounted price this would bring your bill to $160 before tax in which I'm seeing we can add our 30% discount on both line access fees for 1 year with a 1 year contract agreement,map dating your bill to $136 before taxes.". I was told I would be getting 15 gig plan and she also said we could add 1 gig of bonus data for a total of 16 gig, the plan would also be 2 smartphones for $136.  I then had to leave tht chat session.  A few hours later I contacted the live chat again.  This time chatting with Lyndsey.  i then asked her about what Taelor had said and she also confirmed the plan and told me I could also get the s5 pro owned phone for $99 and the Galaxy note 3 pre owned $99 phone with the 1 year contract however I would have to call as she could not do sales.  Well I just got off the phone with Verizon and they would not honor one bit of that agreement even though the lady on the phone (very nice lady by the way) could read exactly what Taelor and Lyndsey both said in our chat session.  I thanked her but I'm going to most likely be moving on to sprint and get unlimited everything for my wife and I at $60 each.  My sister and her family and my brother in law and his family live in the same area and say they have great service and Internet as I know with sprint that can be a concern.  Too bad because I really like Verizon.

    I could title my experience the same! 
    I have had an S5 for about 6 months and have hated at least 23 of those weeks.  A couple of weeks ago I signed onto chat to find out my options:
    first agent, before she even answered my question as to my options, proceeded to tell me that if I changed my plan that I would save xz&y.  I stated that while that sounded good, I wanted to sort out my phone problems first.  While I was waiting for her reply, I got a text message notifying me that a change on my account had been made.  I immediately stated in the chat that I had not authorized an account change and that before they had permission to do anything I wanted to know about my phone options.  STRANGELY, the chat got cut off.   WT$%^*
    I copied the chat and initiated another session.  A new rep comes on and I paste the previous chat into the window and inform her that no change was authorized, and while the change may make sense I want to understand what options I have for getting a new device.  She apologized and then gave me my options: 1) buy a new no-contract phone at $750, 2)pay the ETF (prorated to around $250) and then either go onto a new 2 yr contract or go onto an edge contract.  I said I will go with option 2.  At which point she told me that I would have to go to the store to do the phone transaction but that she would review my plan options.  We reviewed the options and I agreed to make the changes.
    now I go into the closest VW store and after waiting for 30 minutes for service and another 30 of explaining and the rep talking with her manager, they tell me that they will not honor that.  They will allow me to pay the ETF and go to a different device but I will lose my phone number.
    So of these options is true:
    Chat Reps are not trained properly, or
    Chat Reps are intentionally misleading customers, or
    Local stores are not trained properly, or
    Local stores are refusing to follow VW agreements.
    Which ever is a problem.  My options are pay $750 or move my accounts to another carrier.  Does anyone have any other suggestions?

  • Unable to chat "because user failed to respond"

    I and my family are having trouble using iChat AV for video chat. The problem also affects audio chat.
    Essentially, when person A invites person B to chat, and person B accepts, there is a delay with the spinning indicator (which always pauses momentairly in this process) and then person B sees an error message saying that person A "failed to respond". Messaging works fine.
    My father experienced this issue first, unable to connect to my brother. However, I was able to connect to both of them. Recently, I was invited to download an iSight Updater, and since this the problem now affects me.
    My father uses iChat AV v3.1.6 (v441) on OS 10.4.8 on a G5 iMac
    I use iChat AV 2.1 (v153) on OS 10.3.9 on a G4 iMac
    I believe my brother also uses OS 10.3.x
    Can anyone provide any assistance as this problem is getting us down! Thanks!
    iMac G4 Flat   Mac OS X (10.3.9)  

    Hi Perseverance,
    This info suggests that ports for iChat are not open somewhere such as the Mac Firewall or the modem.
    4:24 PM Wednesday; January 24, 2007

  • Unable to start video chat, "'Username' did not respond"

    I'm currently in Dubai, UAE, and trying to use iChat to video chat. I'm in a hotel, so no access to their router (wired or wireless) to open ports. I'm running iChat 4.0.8 (619), and 10.5.7, and have tried both an AIM and MobileMe account, and with ports 443, 5190, 5223, 5296 in iChat preferences. I have been able to video chat recently so I'm pretty sure it's not something wrong with the computer (I have no firewall set up). I can currently video chat with Skype, but the quality is far inferior to iChat, so I'm trying to get it up and running.
    I get the message "Did not receive a response from 'username'." even as he is sitting across the table from me on his MacBook Pro, having just accepted my invitation (we're trying to troubleshoot, as neither of us can get it to work).
    Below are the error details, but I can't read code like that, so any help is appreciated!
    Date/Time: 2009-06-11 00:58:11.839 +0400
    OS Version: 10.5.7 (Build 9J61)
    Report Version: 4
    iChat Connection Log:
    2009-06-11 00:57:38 +0400: AVChat started with ID 4189024182.
    2009-06-11 00:57:38 +0400: 0x1974f5d0: State change from AVChatNoState to AVChatStateWaiting.
    2009-06-11 00:57:38 +0400: scotty198114: State change from AVChatNoState to AVChatStateInvited.
    2009-06-11 00:57:45 +0400: 0x1974f5d0: State change from AVChatStateWaiting to AVChatStateConnecting.
    2009-06-11 00:57:45 +0400: scotty198114: State change from AVChatStateInvited to AVChatStateConnecting.
    2009-06-11 00:58:05 +0400: 0x1974f5d0: State change from AVChatStateConnecting to AVChatStateEnded.
    2009-06-11 00:58:05 +0400: 0x1974f5d0: Error -8 (Did not receive a response from 0x1974f5d0.)
    2009-06-11 00:58:05 +0400: scotty198114: State change from AVChatStateConnecting to AVChatStateEnded.
    2009-06-11 00:58:05 +0400: scotty198114: Error -8 (Did not receive a response from 0x1974f5d0.)
    Video Conference Error Report:
    8.342076 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    10.343120 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    12.343828 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    Video Conference Support Report:
    0.000000 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    0.004587 @SIP/Transport.c:347 type=2 (00000000/0)
    [INVITE sip:user@lip:16402 SIP/2.0
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    Max-Forwards: 70
    To: 0 <sip:user@lip:16402>
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 738
    [v=0
    o=brianmello2 0 0 IN IP4 rip
    s=u1
    c=IN IP4 rip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2200
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:4051019362
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:3714171497
    0.004896 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    0.505525 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    1.005252 @SIP/Transport.c:347 type=2 (00000000/0)
    [INVITE sip:user@lip:16402 SIP/2.0
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    Max-Forwards: 70
    To: 0 <sip:user@lip:16402>
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 738
    [v=0
    o=brianmello2 0 0 IN IP4 rip
    s=u1
    c=IN IP4 rip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2200
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:4051019362
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:3714171497
    1.005570 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    2.006137 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    4.006694 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    6.332748 @Video Conference/VCInitiateConference.m:1703 type=2 (00000000/0)
    [Initiate Conference To User: u1 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
    6.341774 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK566727c00a35c773
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>
    From: 0 <sip:user@lip:16402>;tag=1503344994
    Call-ID: 61052f6a-5601-11de-bf2b-ba44b8464012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 735
    v=0
    o=Scott 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    6.842109 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK566727c00a35c773
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>
    From: 0 <sip:user@lip:16402>;tag=1503344994
    Call-ID: 61052f6a-5601-11de-bf2b-ba44b8464012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 735
    v=0
    o=Scott 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    7.842849 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK566727c00a35c773
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>
    From: 0 <sip:user@lip:16402>;tag=1503344994
    Call-ID: 61052f6a-5601-11de-bf2b-ba44b8464012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 735
    v=0
    o=Scott 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    7.943841 @SIP/Transport.c:2362 type=1 (00000000/0)
    [MESSAGE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK61e429761aec5059
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>;tag=1246974585
    From: 0 <sip:user@lip:16402>;tag=2623845
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 MESSAGE
    User-Agent: Viceroy 1.3
    Content-Type: text/plain
    Content-Length: 4
    PING]
    8.007253 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    8.342850 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:48798 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK743755706250b05a
    Max-Forwards: 70
    To: u0 <sip:user@rip:48798>
    From: 0 <sip:user@lip:16402>;tag=447820534
    Call-ID: 623683ac-5601-11de-bf2b-b37138dd4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    8.444003 @SIP/Transport.c:2362 type=1 (00000000/0)
    [MESSAGE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK61e429761aec5059
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>;tag=1246974585
    From: 0 <sip:user@lip:16402>;tag=2623845
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 MESSAGE
    User-Agent: Viceroy 1.3
    Content-Type: text/plain
    Content-Length: 4
    PING]
    8.843290 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:48798 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK743755706250b05a
    Max-Forwards: 70
    To: u0 <sip:user@rip:48798>
    From: 0 <sip:user@lip:16402>;tag=447820534
    Call-ID: 623683ac-5601-11de-bf2b-b37138dd4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    9.444221 @SIP/Transport.c:2362 type=1 (00000000/0)
    [MESSAGE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK61e429761aec5059
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>;tag=1246974585
    From: 0 <sip:user@lip:16402>;tag=2623845
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 MESSAGE
    User-Agent: Viceroy 1.3
    Content-Type: text/plain
    Content-Length: 4
    PING]
    9.843899 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:48798 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK743755706250b05a
    Max-Forwards: 70
    To: u0 <sip:user@rip:48798>
    From: 0 <sip:user@lip:16402>;tag=447820534
    Call-ID: 623683ac-5601-11de-bf2b-b37138dd4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    10.343690 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:58475 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK25845d185d3d2e71
    Max-Forwards: 70
    To: u0 <sip:user@rip:58475>
    From: 0 <sip:user@lip:16402>;tag=1505230487
    Call-ID: 6367d4ec-5601-11de-bf2b-cce2cd254012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    10.844108 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:58475 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK25845d185d3d2e71
    Max-Forwards: 70
    To: u0 <sip:user@rip:58475>
    From: 0 <sip:user@lip:16402>;tag=1505230487
    Call-ID: 6367d4ec-5601-11de-bf2b-cce2cd254012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    11.444456 @SIP/Transport.c:2362 type=1 (00000000/0)
    [MESSAGE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK61e429761aec5059
    Max-Forwards: 70
    To: u0 <sip:user@rip:16402>;tag=1246974585
    From: 0 <sip:user@lip:16402>;tag=2623845
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 MESSAGE
    User-Agent: Viceroy 1.3
    Content-Type: text/plain
    Content-Length: 4
    PING]
    11.844664 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:58475 SIP/2.0
    Via: SIP/2.0/UDP rip:33548;branch=z9hG4bK25845d185d3d2e71
    Max-Forwards: 70
    To: u0 <sip:user@rip:58475>
    From: 0 <sip:user@lip:16402>;tag=1505230487
    Call-ID: 6367d4ec-5601-11de-bf2b-cce2cd254012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@rip:33548>;isfocus;ismultiway
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 741
    v=0
    o=Scott 0 0 IN IP4 rip
    s=0
    c=IN IP4 rip
    b=AS:4500
    t=0 0
    a=hwi:17412:2:2330
    a=multipoint:1
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 33548 RTP/AVP 110 121 12 3 0
    a=rtcp:33548
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1416519199
    m=video 33548 RTP/AVP 123 126 34
    a=rtcp:33548
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 33548 VIDEO 33548
    a=fmtp:126 imagesize 0 rules 30:320:240:640:480:20
    a=fmtp:123 imagesize 0 rules 30:320:240:640:480:20
    a=rtpID:1571874059
    12.007764 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 449
    v=0
    o=Scott 0 0 IN IP4 lip
    s=u1
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2330
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16402 RTP/AVP 110
    a=rtcp:16402
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpID:2550678456
    m=video 16402 RTP/AVP 126
    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:1429875636
    12.697750 @SIP/Transport.c:2362 type=1 (00000000/0)
    [SIP/2.0 500 Internal Server Error
    Via: SIP/2.0/UDP rip:16402;branch=z9hG4bK605eb88d3dcfed4b
    To: 0 <sip:user@lip:16402>;tag=2623845
    From: u0 <sip:user@rip:16402>;tag=1246974585
    Call-ID: fb4220f2-5637-11de-8bf5-ffe441064012@rip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>
    User-Agent: Viceroy 1.3
    Content-Length: 0
    Video Conference User Report:
    Binary Images Description for "iChat":
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    0x373000 - 0x4cefff com.apple.viceroy.framework 363.37 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x53e000 - 0x57dfff com.apple.vmutils 4.1 (104) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
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    0x667000 - 0x699fff com.apple.iChatCommonGUI 4.0.8 (619) /System/Library/PrivateFrameworks/iChatCommonGUI.framework/iChatCommonGUI
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    0x90003000 - 0x90329fff com.apple.QuickTime 7.6.2 (1327) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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    0x9046b000 - 0x904aafff com.apple.ImageIO.framework 2.0.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x904ab000 - 0x905fdfff com.apple.audio.toolbox.AudioToolbox 1.5.2 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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    0x906b2000 - 0x906dbfff com.apple.CoreMediaPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
    0x90719000 - 0x9072cfff com.apple.IMUtils 4.0.8 (584) /System/Library/Frameworks/InstantMessage.framework/Frameworks/IMUtils.framewor k/Versions/A/IMUtils
    0x9072d000 - 0x907f8fff com.apple.ColorSync 4.5.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x907f9000 - 0x9083afff com.apple.CoreGraphics 1.409.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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