ICloud backups failing due to Safari bookmarks DB being locked
iCloud backups are failing to complete on my iPhone 4 (CDMA), iOS 5.0.1. I successfully completed a backup on November 9, but haven't been able to get a backup to complete since then. When I manually invoke the "Back Up Now" function, it starts backing up, then says "There was a problem completing the backup. Please try again later."
Looking in the console logs (below), it appears the problem is that the Safari bookmarks DB is locked (corrupted?). Indeed, I am unable to add additional bookmarks in Safari, I get the message: "Bookmarks are being synced. Please add the bookmark once syncing has completed."
I've tried restarting the iPhone to no avail; I've also looked at Apple's iCloud backup troubleshooting doc, and none of the cases there seemed to match this problem.
Any suggestions ar every much appreciated!
Here is what the iPhone console says:
Nov 29 15:47:01 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:47:02 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:47:04 unknown backupd[7416] <Warning>: INFO: Added batch of 4 files of size 15.2 KB in 2.155 s at 0.01 MB/s (6.6%)
Nov 29 15:47:04 unknown backupd[7416] <Warning>: INFO: Finished adding files in 7.103 s at 13.20 MB/s
Nov 29 15:47:05 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:47:09 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:47:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:47:33 unknown lockdownd[21] <Error>: 016b4000 copy_basebandRegionSKU: MobileGestalt failed to provide an BasebandRegionSKU
Nov 29 15:47:33 unknown lockdownd[21] <Error>: 016b4000 special_case_get_domain: NN: checking BT MAC Address reported back 24:ab:81:ec:bf:37
Nov 29 15:47:33 unknown kernel[0] <Debug>: lockbot[7436] Builtin profile: gputoolsd (sandbox)
Nov 29 15:47:36 unknown lockdownd[21] <Error>: 01632000 copy_basebandRegionSKU: MobileGestalt failed to provide an BasebandRegionSKU
Nov 29 15:47:36 unknown lockdownd[21] <Error>: 01632000 special_case_get_domain: NN: checking BT MAC Address reported back 24:ab:81:ec:bf:37
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: Found paths:
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /usr/lib/dyld
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /System/Library/Caches/com.apple.dyld/dyld_shared_cache_armv7
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/CFDataFormatters.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/libdebugnub.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/libXcodeDebuggerSupport.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/GPUTools.framework/libglInterpose.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/GPUToolsCore.framework/GPUToolsCore
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/DevToolsBundleInjection.framework/DevTools BundleInjection
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/Frameworks/SenTestingKit.framework/SenTestingKit
Nov 29 15:47:56 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:48:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:48:29 unknown backupd[7416] <Warning>: INFO: Scanned in 79.680 s
Nov 29 15:48:30 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.995 s
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 6 files of size 182.2 MB)
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.651 s
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Adding 6 files of size 182.2 MB
Nov 29 15:49:11 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 88.7 MB in 24.837 s at 3.57 MB/s (29.4%)
Nov 29 15:49:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:49:45 unknown backupd[7416] <Warning>: ERROR: Error starting transfer of items with MMCS: Error Domain=com.apple.mmcs Code=30 "The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested)" UserInfo=0xf9d5bf0 {NSDescription=All items in the request have failed. Put authorization will not be requested}
Nov 29 15:49:45 unknown backupd[7416] <Warning>: INFO: Not retrying after unrecoverable error: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:49:51 unknown backupd[7416] <Warning>: ERROR: Backup failed: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:49:52 unknown lockdownd[21] <Error>: libMobileGestalt copyInternationalMobileEquipmentIdentity: No IMEI in CT mobile equipment info dictionary - <CFBasicHash 0x2254b0 [0x3f5f5630]>{type = mutable dict, count = 6,
entries =>
1 : <CFString 0x250530 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentSubscriberId"} = <CFString 0x224740 [0x3f5f5630]>{contents = "2062760895"}
2 : <CFString 0x225480 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentMobileId"} = <CFString 0x24f4d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
3 : <CFString 0x240100 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMEID"} = <CFString 0x24f4d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
4 : <CFString 0x255a70 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMIN"} = <CFString 0x224740 [0x3f5f5630]>{contents = "2062760895"}
7 : <CFString 0x258a10 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoPRLVersion"} = <CFNumber 0x250de0 [0x3f5f5630]>{value = +52341, type = kCFNumberSInt64Type}
8 : <CFString 0x250570 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoERIVersion"} = <CFNumber 0x240050 [0x3f5f5630]>{value = +6, type = kCFNumberSInt32Type}
Nov 29 15:49:52 unknown lockdownd[21] <Error>: 01632000 copy_imei: MobileGestalt failed to provide an IMEI
Nov 29 15:49:52 unknown lockdownd[21] <Error>: 01632000 copy_iccid: invalid ICCID from CT/no ICCID available
Nov 29 15:49:53 unknown backupd[7416] <Warning>: INFO: Scheduling next backup at 11/29/11 3:50:23 PM
Nov 29 15:50:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:50:26 unknown backupd[7416] <Warning>: INFO: Backup starting
Nov 29 15:50:26 unknown backupd[7416] <Warning>: INFO: DeviceID="8e00a6a6d8e93337321c17ba679894a5ac80ddb1", DeviceName="Blake Scholl's iPhone", ProductType="iPhone3,3", BuildVersion="9A405"
Nov 29 15:50:30 unknown profiled[7458] <Notice>: (Note ) profiled: Service starting...
Nov 29 15:50:32 unknown wifid[25] <Error>: WiFi:[344303432.585437]: Client itunesstored is background application
Nov 29 15:50:38 unknown backupd[7416] <Warning>: INFO: Refreshed cache in 4.024 s
Nov 29 15:50:38 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:51:15 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:51:16 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences
Nov 29 15:51:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences/com.apple.itunesstored.plist
Nov 29 15:51:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences
Nov 29 15:51:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:51:31 unknown profiled[7458] <Notice>: (Note ) profiled: Idled.
Nov 29 15:51:31 unknown profiled[7458] <Notice>: (Note ) profiled: Service stopping.
Nov 29 15:51:50 unknown backupd[7416] <Warning>: INFO: Scanned in 71.803 s
Nov 29 15:51:52 unknown backupd[7416] <Warning>: INFO: Found 1 deleted files in 1.279 s
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 11 files of size 93.8 MB)
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.424 s
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Adding 11 files of size 93.8 MB
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:51:56 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:52:00 unknown backupd[7416] <Warning>: INFO: Added batch of 9 files of size 3.8 KB in 4.011 s at 0.00 MB/s (0.0%)
Nov 29 15:52:01 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 0 B in 0.492 s at 0.00 MB/s (0.0%)
Nov 29 15:52:01 unknown backupd[7416] <Warning>: INFO: Finished adding files in 6.141 s at 15.27 MB/s
Nov 29 15:52:03 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:52:09 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:52:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:52:25 unknown atc[7384] <Warning>: ATC|__block_global_22|ATController.m:1182| Assertion check - link <ATLink: 0x1862d0> held: 0, idle: 0
Nov 29 15:52:46 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:53:19 unknown backupd[7416] <Warning>: INFO: Scanned in 69.028 s
Nov 29 15:53:19 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.693 s
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 4 files of size 93.8 MB)
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 3.972 s
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Adding 4 files of size 93.8 MB
Nov 29 15:53:25 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:53:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:53:25 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:53:28 unknown backupd[7416] <Warning>: INFO: Added batch of 2 files of size 1.6 KB in 2.274 s at 0.00 MB/s (0.0%)
Nov 29 15:53:28 unknown backupd[7416] <Warning>: INFO: Finished adding files in 3.440 s at 27.26 MB/s
Nov 29 15:53:28 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:53:34 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:54:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard
Nov 29 15:54:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard/applicationstate.plist
Nov 29 15:54:20 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard
Nov 29 15:54:20 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:54:23 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Mail
Nov 29 15:54:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:54:53 unknown backupd[7416] <Warning>: INFO: Scanned in 78.753 s
Nov 29 15:54:53 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.857 s
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 9 files of size 182.2 MB)
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.897 s
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Adding 9 files of size 182.2 MB
Nov 29 15:55:00 unknown backupd[7416] <Warning>: INFO: Added batch of 2 files of size 31.3 KB in 3.679 s at 0.01 MB/s (0.0%)
Nov 29 15:55:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:55:33 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 88.7 MB in 22.235 s at 3.99 MB/s (24.3%)
Nov 29 15:56:08 unknown backupd[7416] <Warning>: ERROR: Error starting transfer of items with MMCS: Error Domain=com.apple.mmcs Code=30 "The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested)" UserInfo=0xf950f60 {NSDescription=All items in the request have failed. Put authorization will not be requested}
Nov 29 15:56:08 unknown backupd[7416] <Warning>: INFO: Not retrying after unrecoverable error: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:56:13 unknown lockdownd[21] <Error>: libMobileGestalt copyInternationalMobileEquipmentIdentity: No IMEI in CT mobile equipment info dictionary - <CFBasicHash 0x255a30 [0x3f5f5630]>{type = mutable dict, count = 6,
entries =>
1 : <CFString 0x250530 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentSubscriberId"} = <CFString 0x2439f0 [0x3f5f5630]>{contents = "2062760895"}
2 : <CFString 0x227350 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentMobileId"} = <CFString 0x2506d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
3 : <CFString 0x258a10 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMEID"} = <CFString 0x2506d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
4 : <CFString 0x24ca60 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMIN"} = <CFString 0x2439f0 [0x3f5f5630]>{contents = "2062760895"}
7 : <CFString 0x225640 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoPRLVersion"} = <CFNumber 0x255930 [0x3f5f5630]>{value = +52341, type = kCFNumberSInt64Type}
8 : <CFString 0x250570 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoERIVersion"} = <CFNumber 0x240050 [0x3f5f5630]>{value = +6, type = kCFNumberSInt32Type}
Nov 29 15:56:13 unknown lockdownd[21] <Error>: 01632000 copy_imei: MobileGestalt failed to provide an IMEI
Nov 29 15:56:13 unknown lockdownd[21] <Error>: 01632000 copy_iccid: invalid ICCID from CT/no ICCID available
Nov 29 15:56:13 unknown backupd[7416] <Warning>: ERROR: Backup failed: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:56:15 unknown backupd[7416] <Warning>: INFO: Scheduling next backup at 11/29/11 7:33:26 PM
Had same problem, the solution lies with having your original apple ID associated email address "verified".
I may not have all the steps down correctly, but open your apple ID account manager and go to the your listing for email and "verify" the email address. This association then seems to allow the use of your email address when you are trying to set up this new apple ID that they are requiring for iCloud.
Be aware that this new apple ID has a far reach and apparently cannot be undone, that is you can't change the name, characters, numbers or whatever you have for an email address that becomes your apple ID---even if you can no longer use the email address to receive email.
Lots of luck.
I have been trying to get the iCloud features to work for over a week now, including a visit to a genius bar, and still not fully functioning.
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Regarding that, I recently noticed that Console now offers a form of smart search called a "Log Database Query." Two "canned" ones are provided, "All Messages" & "Console Messages," but you can make your own.
To do this for TM, try selecting "New "Log Database Query" from Console's File menu, give it a suitable name, & enter the criterion 'Sender ... Contains ... backupd'
What's really cool about this is you get the same display as with the canned queries, including the "Level" column that helps separate errors, notices, & warnings from one another. Put the singular form of any of these words in the Console window search box, select "Highlight Results" from the drop down menu attached to the little arrow in the search box, & entries of that type really stands out. -
HT4859 After updating my iPhone 4s to iOS 6.1.2, the iCloud backups fails
After updating my iPhone 4s to iOS 6.1.2, the iCloud backups fails. It appears it is trying to backup the entire 3.1 GB not just new data, thereby exceeding the 5.0Gb limit. I have checked the phone contents on my iMac and there is very little new data so the backup should be successful. I have tried rebooting the phone, which did not help. Phone is not jailbroken. Any suggestions? Thanks....
alisportshots wrote:
I have a similar problem, but after following your suggestion of deleting my iphone backup and then turning backup back on again, I needed to plug my phone into my computer to sync the backup. I re-tried to do an icloud backup and it again told me that "the last backup could not be completed"... since I had deleted the backup, it says the "Last backup: never". Ugh. I reconnected my iPhone 4S to my computer and iTunes so I could sync my phone and do a backup... it's still "waiting for sync to start"...
For your iCloud backup, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
If you turned iCloud backup off and try to sync to create a backup on your computer and got a "waiting for sync to start" error, it may be caused by a corrupt backup on your computer. You could try deleting your last backup by opeing iTunes and going to Preferences>Devices, clicking on your last backup and clicking Delete Backup. Then try again. -
When initiating back-up of my 3GS to icloud for the first time, I repeatedly receive an error message reading:
"iCloud backup failed
There was a problem enabling iCloud backup"
I cannot find a solution to this problem amd no amount of checking and rechecking account settings etc. has made any difference. Does anyone have experience of how to overcome this issue. The iCloud back-up initiated on my iPad without any problem so I do not think the problem is account related.
Thanks.Same problem here...
I just upgraded my 3GS to iOS5 and signed into iCloud using my Apple ID...
Every time I click "Back Up Now" in the iCloud preferences on the iPhone, I get "There was a problem completing the backup. Please try again later."
On my wife's iPhone 4, I just performed a back up and there were no errors. I tried this also on my wife's iPad 2 and it worked perfectly.
I have tried the following:
1. In iTunes, when my phone is connected, I selected "Back up to iCloud" on the summary tab
2. Reset my phone using the steps in the above post
3. Deleted the iCloud account on my iPhone and logged in again
4. Tried to backup from 3 different wireless networks
None of the steps above fixed the issue which has been going on all day for me...
Any other help would be great - thanks! -
I cannot activate my iCloud backup of my 4S iPhone, even though I have definitely deactivated Airplane mode, and am connected to Wi-Fi. I also have a correct Apple/iCloud ID and password.
Should I delete my iCloud account and set up a new one??
Please give me some assistance with this problem!
Sincerely, BrianritTo unfreeze it, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
To troubleshoot your problem with backing up to iCloud, this may be caused by a corrupt existing backup that needs to be deleted, or by data on your iPad that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup. -
ICloud backup failed on my iPhone 4. Is the way can solve the problem?
Troubleshooting specific alert messages
Note: If you have trouble remembering the text of any messages you receive, you might want to take a screenshot on your iOS device. You can take a screenshot in iOS by simultaneously pressing the Home and Lock buttons. The screenshot will then be saved to your Camera Roll or Photos collection.
Backup Alert Message
Explanation / Resolution
"A Wi-Fi connection is required to download your apps and media."
iCloud Backup requires a Wi-Fi connection to restore from an iCloud backup. In this case, the attempted restore has not completed, and the iOS device is not connected to a Wi-Fi network. Make sure your iOS device is connected to a Wi-Fi network and is able to successfully connect to the Internet over Wi-Fi.
"Your iPhone could not be restored because you are no longer connected to the Internet"
Your Internet connection to icloud.com became inactive while you were downloading files for a restore. You should try the restore again from a more reliable network. Make sure your iOS device is able to successfully connect to the Internet over Wi-Fi.
"This iPhone is currently being restored and will automatically back up when it is done."
This message is displayed to indicate that backups cannot occur while a background restore is still occurring. You should allow the restore to complete and then trying backing up later.
"Restore Incomplete - Some items could not be downloaded from the Store. If they are on your computer, you can restore them by syncing with iTunes."
Some data was not restored, for instance, apps that were removed from the App Store for legal reasons. Wait a few minutes and then attempt the restore again while connected to a reliable Wi-Fi network. If the data that was not restored also exists in your iTunes library, you can sync it back to your iOS device via USB cable sync as a work around.
"Some items could not be restored from the iCloud backup."
Some data such as Camera Roll photos, videos, and app data was not successfully restored from the backup. Wait a few minutes and then attempt the restore again while connected to a reliable Wi-Fi network.
"Download Remaining Purchases? Not all purchased apps and media have been downloaded. Would you like to download these purchases, or delete them along with any app data?"
A Backup Restore appears to have been canceled by the iCloud user who initiated it. If this is not the case and you did not cancel the restore, you should restart the restore.
"If you restore this iPhone from an iPad backup, settings and iPad-only apps will not be restored."
This occurs when restoring an iPhone or iPad touch from an iPad backup. Only purchased apps (including their data) and books will restore.
"If you restore this iPad from an iPhone backup, settings will not be restored."
This occurs when restoring an iPad from an iPhone backup. Only purchased apps (including their data) and books will be restored.
"iCloud Backup is unable to access the account '[email protected]'. Review your account information in Settings."
iCloud is unable to authenticate the password for the iCloud account you entered in iCloud Settings ([email protected] is just used as an example here). This most commonly happens if you reset your iCloud password but have not yet done so in iCloud Settings on your iOS Device. This can also occur if authentication is not successful for other reasons, such as being unable to connect to the iCloud authentication servers.
"Your iPhone cannot be restored because another device is backing up. Try again later."
If you try to restore a device from the backup of another device, but the first device is currently backing up, you will see this alert. To resolve this, either wait for the first device to complete backing up, or cancel the backup on the first device and try the restore again on the second device.
"iCloud Backup requires that you verify your password."
t is necessary to enter your password to allow restoring of or adding to existing encrypted backups. Enter your password when prompted to resolve this issue.
"Any data that has not been downloaded will not be restored or backed up in the future."
This message is provided if you decide to cancel a background restore. If you proceed you will need to restore again to get all your data on your device, or redownload your music, apps, and other data some other way. The best way to avoid this is to not cancel a background restore. If you do cancel a restore, make sure you have copies of the data that was not restored.
"No backups available."
The account logged in to iCloud Settings has no backups online. This can occur if you have no backups, or if you have multiple accounts and you are using the wrong account in iCloud. You should verify your account in Settings > iCloud and then try again.
"Your iPhone cannot be restored because of a server error."
This occurs when a server issue caused the restore to not complete. This type of alert is rare and would usually occur due to a server-side time out. If you wait several minutes and try again you may be able to restore. If the issue persists,contact iCloud Support for assistance.
"There was a problem loading your iCloud Backups. Try again, set up as a new iPhone, or restore from an iTunes backup."
The Backup status check for your account did not complete. This could be due to a network timeout or other reasons. If you receive this alert, the easiest resolution is to simply wait a few minutes, verify you are able to connect to the Internet, and then attempt to restore again. If you continue to receive this alert, you should make sure your iOS device is able to successfully connect to the Internet over Wi-Fi.
"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."
Your Backup does not appear to be usable. If you receive this alert, wait several minutes and try again. If issues persists, contact iCloud Support for assistance.
General troubleshooting
If your restore completed but it seems like you are missing information:
Make sure you have an active and reliable Wi-Fi connection during the restore.
Verify that the data you are looking for is actually backed up to iCloud as part of the Backup feature. See this article for more information on what is backed up with iCloud Backup.
Some additional actions may need to be taken after a restore in order to completely restore your data:
Re-enter passwords for some apps such as iTunes Store, Game Center, and third party apps.
Use iTunes Match (U.S. only) to download songs, albums or playlists to your device.
If iCloud Backup is still restoring actively, it's a good idea to let it finish what it started. However, if you continually receive unresolvable alerts, you may restart the device.
If issues persists, contact iCloud Support for additional assistance.Hi,
I'm receiving the information that "No backups available.", but if i log in my icloud I find the backup.
What can I do?
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