ICloud is taking too long to verify and face time has stopped working

iCloud will not verify on iPad and face time has a black screen

iCloud will not verify on iPad and face time has a black screen

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  • Face time has stopped working since update on iPad and iPhone

    My face time has stopped working since both my iPad 2 and iPhone 4S did their iOS 6.1 update. They just say that a connection cannot be made, or FaceTime unavailable. Both devices are sitting beside each other, both have excellent wifi. If you try to FaceTime one of the devices, it will ring once and then lose the connection. Apple account details are all fine, FaceTime is switched on, on both. Kind of lost and frustrated now

    Hey guys,
    So I also noticed a few weeks ago facetime stopped working on my iphone but was still working on my ipad2 and macbook pro.
    Phone - iphone 4
    os version - 6.1.3
    carrier - at&t 14.2
    location - usa
    I use the same apple id for all devices
    I searched online for a fix and/or troubleshooting help. I tried alot of the suggestions on this discussion as well as others but nothing seemed to work. Out of frustration, I finally reached out to apple tech support. I went through the entire trouble shooting steps with an apple technician and was even transferred to a senior advisor for additional help. We tried everything from resetting passwords, resetting icloud accounts, resetting phone settings, checking network settings, resetting date & time, resetting location, making sure push and multitasking functionalities were working properly, etc. We spent a couple hours troubleshooting trying everything but nothing worked. The apple tech said I would have to restore the os and if that didn't work, the only other thing to do would be to send in my phone. But he did stress that I had to restore as a NEW device.
    I backed up my phone using iclould and my computer (everything is synced) and restored as a new device. I tested facetime and it worked, however my phone was back to factory position which is not ideal. So I went to itunes and restored my most resent backup. I got all my phone contents back but FaceTime no longer worked. I called the apple senior advisor back and he said I would not be able to restore from a backup because there seemed to be an issue with it that prevented FaceTime from working properly. So I backed up what I could to itunes and iCloud then restored my phone as new. After the restore, it prompted me to install the carrier software update which I did. Then I used itunes to sync my music, apps, contacts, mail, videos, pics, etc. I did this yesterday and facetime has been working properly since then. However certain things I was not able to recover.
    So far, these are the things I noticed have been lost with the restore:
    - all my settings (everything went back to default/factory)
    - voicemail messages greater than 30 days old
    - all text and iMessages (but I still have copies of imessage conversations on my iPad and mac)
    - data stored within apps (you start fresh like when you first downloaded the app. some apps i have online accounts that sync but most apps the data is lost)
    - screen display configurations
    - notes that were only on phone and not synced with an email account
    Out of all my research, this has been the only thing to get facetime working again. But on the downside, it does take a lot of time to backup, restore, re-sync, and then set up my phone similarly to how I previously had things. The big thing for me was the loss of my apps data. I wish there was a way to restore that. But when all is said and done, I'm glad to have FaceTime back on my phone.
    If you are not quite ready to restore, check out this discussion for other suggestions you can try first:
    https://discussions.apple.com/thread/5163024?start=0&tstart=0
    I hope you guys find this useful.

  • HT1657 I just rented an HD movie, but it's taking too long to download and I would now prefer to download the regular version. Is there a way to change the quality without paying agin?

    I just rented an HD movie, but it's taking too long to download and I would now prefer to download the regular version. Is there a way to change the quality without paying agin?

    Welcome to the Apple community.
    Unfortunately you cannot re-download rentals, allow it to finish and enjoy it and consider the situation for further rentals.
    The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
    1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

  • I have a 2 year old MacBook Pro and the superdrive has stopped working, it won't take discs in as if there is one already inside but iTunes or the dvd player doesn't recognise that there is a disc inside and if there is it can't be ejected

    I have a 2 year old MacBook Pro and the superdrive has stopped working, it won't take discs in as if there is one already inside but iTunes or the dvd player doesn't recognise that there is a disc inside and if there is it can't be ejected, i have tried shutting down and restartinf while holding down the trackpad, as recommended on some forums but that has done nothing
    It might be a huge coincidence but the drive was working fine before i installed lion?

    Installing Lion would not cause the superdrive to stop working.  Are you unsure as to whether or no a cd/dvd is inside?  Something may be broken inside and you should consider bringing it in for service.

  • I have downloaded ios 5.1.1 and the wifi has stop working or it would stay on for less then 20min its only 9 months old can someone explain what is happening and if some know how to fix it

    I have downloaded ios 5.1.1 and the wifi has stop working or it would stay on for less then 20min its only 9 months old can someone explain what is happening and if some know how to fix it

    I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

  • Just downloaded itunes version 10 .2.2 and my iphone has stopped working. now showing fault on itunes asked to reinstall. Why has this happened?

    just downloaded itunes version 10.2.2 + Qucktime and my ipohone has stopped working!
    I am told there is a fault in my itunes software and I must reinstall.
    Why has this happened, is there a fault with this new version?

    Whilst I don't have an answer, I hope a knowledge specialist does.I've seen numerous posts like this.After 10.2 update I lost library and haven't been able to actually connect my iphone to itunes for the upgrade. Each time I connect the iphone my system crashes. There was NOTHING wrong with my itunes or system until the point of update. There doesn't seem to be support, despite the extent of this problem. My iphone seems to need an update as its overheating and battery life is a nanosecond. BEYOND FRUSTRATED! All input welcome.

  • I am using Elements 13 and photoshop editor has stopped working can you help

    I am using Elements 13 and photoshop editor has stopped working can you help

    hi Andaleeb sorry to hijack Stephanie's thread!
    I don't get any crash reports, it starts to open then just stops, nothing happens. ive tried getting in through the organiser but that doesn't work either.
    I think my laptop is Windows 8 (its a fairly new laptop, does that sound about right?)
    it was working Saturday I'm quite new to using it so no real workflow, just playing around with effects. ive only had it about a month
    Thanks
    Natalie

  • I have only had my iphone 5s for two months and the charger has stopped working. Is there anyway that I can recieve another.

    I have only had my iphone 5s for two months and the charger has stopped working. Is there anyway that I can recieve another.

    take it to an Apple store genius bar ,it has 12 months warranty and they will check it out

  • Out of the blue my iPhone 4S home button and notification centre has stopped working.

    Out of the blue my iPhone 4S home button and notification centre has stopped working. I used the phone and switched it off. The next time I turned it on they weren’t working. The phone wasn’t dropped on banged around. – Any Ideas, Anyone??

    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW.  Have ALL of these steps been tried?
    If you've been through ALL these steps and still have problems, you'll need to bring your phone into Apple for evaluation.

  • The sound on all of my game apps and my alerts has stopped working. Still works for Netflix, Hulu, YouTube... Anything video related. Anyone else have this problem or know what I should do to fix it?

    The sound on all of my game apps and my alerts has stopped working. Still works for Netflix, Hulu, YouTube... Anything video related. Anyone else have this problem or know what I should do to fix it?

    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.
    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.
    This support article from Apple explains how the side switch works.
    http://support.apple.com/kb/HT4085

  • Face time has stoped working on macbook pro and mac book air

    Its been a week and Face time has completely stopped working on my Mac Book Air and Mac book pro,
    I have I PAD 3, I PAD 2, I phone 5 , I phone 5, MAC Book Air Core I 7, Mac book Pro 13" core I 7, using all of this some of these devices which are in India also I am using some to communicate with my family using Face time,
    just a week Ago my wife was trying to call me using face time and she couldn't connect, she tried and when she calls i do get call but as soon as I answer it said failed and call ends, i though some thing may be wrong with connectivity , but then I asked her to use i pad instead mac book air to do faceting and it worked from i pad to i phone, but she couldn't call using Mac Book Air to I Phone. I thought the ID may have some problem in mac and i asked her to log out and re logging, and there you go, she couldn't even sign in back. i was thinking what's wrong and i came home and started my mac book pro to see what's wrong by logging in to her mac book air using team viewer but before doing that i though lets just cal from my mac to her I pad and then i couldn't even call so i tried to log out and log in and its a same issue i cant login either.
    now its been a week i cant log in to face time in my mac neither my wife on her mac book air. when we use ID its says check your network connection, where my net is working absolutely fine as i am using face time from on I pad and i phone.
    i think Apple may have stopped Face time for MAC users.
    so i can confirm the problem is only with MAC BOOK .
    if any one has solution for it, or any feedback that when it will start again, please advise as I need Face time to be working in my mac.
    Many thanks in Advance for looking in to my topic.

    Hi jashpal,
    If you are currently having FaceTime issues with your Mac, you may find the troubleshooting steps outlined in the following article helpful:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/ts4185
    Regards,
    - Brenden

  • I recently bought iphone6, My imessage and face time is not working and still it charged me for normal text message multiple times and still not able to authorise the usage. Let me know how I can start using the same.

    I recently bought iphone6, My imessage and face time is not working and still it charged me for normal text message multiple times and still not able to authorise the usage. Let me know how I can start using the same.

    Hello vinay34,
    If you are having issues with activating your Apple ID for FaceTime and iMessage, then take a look at the article below to get it sorted out. Make sure that you have the Date and Time set to Automatic as well as any other steps listed in the article. 
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/en-us/ts4268
    Regards,
    -Norm G. 

  • If my iPhone 5 is only 10 months old and my charger has stopped working, am I covered under my 12 months warranty, to receive a replacement?

    I have an iPhone 5, I got it on the 10th May last year and the charger has stopped working, am I entitled to a replacement charger under my 12 month warranty?

    All package contents are included with the iPhone's warranty including the cable and power adapter/charger.

  • Help....my daughter has an ipod, iphone and ipad and face time will not work

    My daughter has an iphone, ipod and we have a family ipad. for some reason face time will not work. it rings in but the connection is never made. I even had her phone into verizon and they couldn't figure out why facetime wouldn't work. Anyone have any ideas on how we can correct this. It cannot be her phone because it's doing the same thing on her ipod, I cannot get facetime even to call out on our ipad. My oldest daughter has the iphone and a MAC in the same household and hers are working?

    Alot of people are having problems with FaceTime.
    Are you're devices updated?

  • Load MMDriver and Catalyst Control has stopped Working

    I have an Notebook Pavilion dv7 -6c00 
    Two days ago I Installed Adobe Premiere, and when I try to run it i get a error message that says somethink like they can't find a video module, I google it, and some people says that I have just to update my Graphics card driver. So I go to AMD page, and download the last catalyst control..
    Since then I can't open firefox, Games, and other thinks because Load MMdriver crash and when I try to open Catalyst control it's the same. 
    I try: 
    - To install de original drivers with the Recovery manager. (nothing happen) 
    - Uninstall the catalyst control... was the same...
    - To Restore the system with Windows Restore point... and then I get a error and it delete my point of restore, and don't solve the problem eather... 
    ¿So what I have to do? I read this topic: http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Update-to-windows-8-1-Load-MMdriver-not-resp...
    They recommend to install that drivers in that order, I already download the driver for my specific model... but I'm worry about that "update" will crash another things.... Which is the solution to this problem?
    This is a picture from google that shows my notebook model, (just to comfirm my model Pavilion Dv7-6c00).
    http://blog-imgs-50.fc2.com/d/i/g/digimonolog/Windows-Live-Writer_HP-Pavilion-dv7_C0F1_IMG_0021.jpg

    Well First, Thank you a lot for answering.
    My OS is Windows 7 (64 bits). Sorry I forgot to put it in the message.
    I did not explaing mysell correctly. I did not the Recovery System from the partition yet, I just did the System Restore from a Restore's point. (EDICTION: more exactly, The AMD Driver from AMD web pages, also install the Microsoft Visuall C++ 2000, and maybe it was my biggest mistake, to choose it like the point to restore, and not before it... from that point it start the problems, when The restore finished it's said something like: "There was a error, and the restore couldn't complet... but it's indeed restore, but it erased the rest of restore points. I also have to add that It wasn't the first time that I restore, I mean, I install one driver from AMD and like I doesn't let me to run Adobe premiere, I restore to another point, and try another Actualization of Catalyst control manager, and it's in that moment, when it eather solve the problem, when I restore to the point when Visual c++ 2000 was installed, an all my nightmare begins)..
    When I mention the Recovery I was talking about HP Recovery Manager, it let me reinstall the original drivers without the reformat/recovery the laptop. I used it to reinstal the original AMD Driver... but it doesn't solve the problem. 
    I did not the recovery because I would prefer not to have to reinstall all my programs. (But it's the ultimate solution XD).
    I figure out that maybe the problem is in the Intel's Graphics Driver, (I didn't mention it, but my laptop has switchable Graphics, I think that's how it's called XD). I think that's the problem because when I used the HP Recovery Manager to reinstall my Intel's Graphics Driver I get this Error:
    http://s10.postimg.org/rua6ahk7d/Untitled.jpg
    Also I can open the programs that I mention just when I go to Divice Manager and Disable or Unistall that Intell Graphics Drive (but it reinstall automatic when I: "Right click > scan for driver changes"). I can't find it in the "Add or Remove Programs" so I can't unistall the driver to prove with the HP Recovery Manager. 
    http://s29.postimg.org/g0r05dhzr/Untitled.jpg (Device Manager picture that shows my graphics Drivers, selected the one that I think it's the problem). 
    Then I don't know what to do. I really don't want to Recovery the pc, with the Recovery partition. I would prefer to try another options before (if exist any). 
    Thanks for Aswering, and excuse me my english, I'm not native... like I think you already guess. XD If I didn't explain somethin well I will try no explaing it better .
    PD: When i have the intel driver Active, I get the message: " --Programs-- has stopped working" The --programs-- can be: Catalyst control, Skyrim (game), the HP Recovery Manager It's self, Firefox, and any thing that could use the graphics card (I don't get it why it happened with the HP Recovery Manager app that I shows in the picture... but it happened, i have to Disable the driver to get printscreen....
    http://s9.postimg.org/logt6h62z/Untitled.jpg
    PD2: Sorry I didn't mention all this in the first post, I was a little hurry when I writed it.

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