ICloud Lock: Does anyone know how to get the email address to show so that I could contact the previous owner? Thanks in advance
Hey guys, I've just recently bought a second hand iPhone 5s off of ebay for christmas. It's cost me £260.00 plus £8.00 delivery costs I have full proof of purchase including receipts and have also already rung apple's support team as well as taking the phone to local phone repair stores it's clear to me that I have no other options than to get in contact with the phone's previous owner but, I currently cannot view the whole email address even after making an appointment with apple in Westfield yesterday they were quite adamant about me contacting the previous owner but not sure how i'm going to do that when I can't see an email address displayed clearly on the activation screen.
If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you nor find the previous owner.
You should if possible return it to eBay or the seller and ask for a refund as in this event the device is completely useless: the vendor has sold you a brick - I don't know whether eBay have a complaints procedure which might help you.
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Welcome to AD!
I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
The top 3 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
And #4, see if you can get into the iTS from a different windows admin account on the same PC. -
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funwidowlady,
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Does anyone know how to get a hold of someone in charge of QA
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Does anyone know how to get a hold of someone in charge of QA
I will eventually shake the correct bush and flush someone out and I will share my information.......any advice COMMUNITY?Hi zach317,
Thank you for visiting the HP Support Forums. As stated in the thread you have cited, the purpose of this forum is to give feedback or make suggestions on ways to improve the forums. Should you have feedback on other issues, please contact HP directly using this link. This is a user-to-user forum, so you'll have to use this link for direct assistance from HP.
Many members of the community are extremely knowledgable. If you're having an issue you believe the other users in the community may be able to assist you with, please feel free to find the appropriate forum and post your question there.
Should you have any further questions or concerns, you can send a Private Message to me or another moderator or admin at any time.
Thank you!
Message Edited by SandyD on 11-22-2008 03:03 AM
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff backthis is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
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The user profile my appleTV was synced on my computer to no longer works (corrupt). My Apple TV is still synced to that profile and all of my recent purchases are going to that username. Does anyone know how to get all of the purchased items back and to the new user (same computer)? I created a new user on my computer and moved the itunes folder to the desktop but never changed the path to which the apple synced to. Now I can only see old items I purchased before the user profile went bad. PLease help!
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Hi connally25,
Below is a link to a video tutorial on how to add a Facebook Log button, please check if you have followed the same steps to add the video.
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Facebook Follow Widget not working
Regards
Sonam
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