ICloud mail not delivering mail from specific address

I'm having a recurring issue with iCloud mail. Email alerts from my home alarm company are being intercepted on Apple's server side, and are not being delivered to me. I called Apple Support more than a week ago to report this problem, and the representative added the email address to a "white list." This fixed the problem.... for about a week. Now iCloud is up to its old tricks, killing these emails before they get to me. Sounds like an overzealous junk mail algorithm on Apple's server side is mis-identifying this email address as a spam.
And the email is NOT being classified as junk by my computer. It never reaches my computer--it's not in any junk or trash folder on my side.

I use the term "Desktop" to indicate my iMac and my Macbook - the email is actually in my Mailbox on my Macbook. I move it from my Inbox to a folder on icloud. Then it syncs and the email is back in my Inbox.
Sorry my use of the word  "desktop" comes from 25 years managing Windows desktop computers.......

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    HI ,
    have at look at this link :
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