ICloud mail not delivering mail from specific address

I'm having a recurring issue with iCloud mail. Email alerts from my home alarm company are being intercepted on Apple's server side, and are not being delivered to me. I called Apple Support more than a week ago to report this problem, and the representative added the email address to a "white list." This fixed the problem.... for about a week. Now iCloud is up to its old tricks, killing these emails before they get to me. Sounds like an overzealous junk mail algorithm on Apple's server side is mis-identifying this email address as a spam.
And the email is NOT being classified as junk by my computer. It never reaches my computer--it's not in any junk or trash folder on my side.

I use the term "Desktop" to indicate my iMac and my Macbook - the email is actually in my Mailbox on my Macbook. I move it from my Inbox to a folder on icloud. Then it syncs and the email is back in my Inbox.
Sorry my use of the word  "desktop" comes from 25 years managing Windows desktop computers.......

Similar Messages

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    HI ,
    have at look at this link :
    It contains the scenarios with  "Mail to File Scenario using the Transport Protocol as IMP4 " as well as "Mail to File Scenario using the Transport Protocol as POP3".
    Have a look at them.

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    cirbb wrote:
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    MacBook   Mac OS X (10.4.7)  

    You are apparently not alone - this from Macfixit today:
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    Today's Featured Article
    .Mac outages, problems accessing email (#2): possible fixes
    Users are continuing to report (in droves) problems accessing .Mac services -- particularly mail -- over the past few days.
    Most reports indicate problems accessing .Mac mail from within various clients, including Mail.app. As such, the best stop-gap solution is to simply use the .Mac webmail interface in most cases
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    MacFixIt reader Jim writes:
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    Tom James reports issues with other areas of .Mac service:
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    Clear caches We've received unconfirmed reports that running the maintenance routines offered by AppleJack can resolve some .Mac connectivity issues -- potentially indicating cache corruption as a cause of problems. Cache cleaning can also be accomplished with tools like Cocktail or Tiger Cache Cleaner.
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    here's more logs:
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    Jul 12 12:46:49 server postfix/qmgr[18769]: 7979815ADCCC: removed
    Jul 12 12:57:20 server postfix/smtpd[21815]: connect from unknown[]
    Jul 12 12:57:20 server postfix/smtpd[21815]: E38A315ADDC2: client=unknown[]
    Jul 12 12:57:21 server postfix/cleanup[21818]: E38A315ADDC2: message-id=<[email protected]>
    Jul 12 12:57:21 server postfix/qmgr[18769]: E38A315ADDC2: from=<[email protected]>, size=2885, nrcpt=1 (queue active)
    Jul 12 12:57:21 server postfix/smtpd[21815]: disconnect from unknown[]
    Jul 12 12:57:21 server postfix/smtpd[21821]: connect from localhost[]
    Jul 12 12:57:21 server postfix/smtpd[21821]: 4F04E15ADDCE: client=localhost[]
    Jul 12 12:57:21 server postfix/cleanup[21818]: 4F04E15ADDCE: message-id=<[email protected]>
    Jul 12 12:57:21 server postfix/qmgr[18769]: 4F04E15ADDCE: from=<[email protected]>, size=3314, nrcpt=1 (queue active)
    Jul 12 12:57:21 server postfix/smtpd[21821]: disconnect from localhost[]
    Jul 12 12:57:21 server postfix/smtp[21819]: E38A315ADDC2: to=<[email protected]>, relay=[]:10024, delay=0.42, delays=0.11/0.01/0/0.3, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 4F04E15ADDCE)

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    Check the link below

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  • Exchange 2013 not delivering mails to Exchange 2010

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