Icloud mail - out again

Ever since MobileMe became iCloud, we've had all-too-frequent outages of iCloud mail.
I wasn't happy with iCloud before...this makes me MORE incensed.

Hey cotton1970,
Thanks for the question. I understand you are experiencing issues with iCloud mail on your Mac. The following resources may help to resolve your issue:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/TS4002
If you cannot receive mail in OS X Mail
Locate the name of your iCloud account on the left side of the main Mail window. If your iCloud account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To bring your account online, make sure that your computer is connected to the Internet, then choose Mailbox > Take All Accounts Online. If that doesn't resolve the issue, follow these steps:
1. Choose Preferences from the Mail menu.
2. Click Accounts in the Preferences window.
3. Select your iCloud account from the list of accounts.
4. Click the Advanced tab and verify these settings:
          - Port: 993
          - Use SSL: (selected)
          - Authentication: either "Password" or "Apple Token"
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
To isolate the issue further, you may want to try signing into iCloud.com and confirm that you can send and receive mail there.
Thanks,
Matt M.

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  • TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

    Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
    MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
    Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
    Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
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    If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
    Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
    If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
    You can also forward emails emails to another email address under preferences. Also very handy.
    Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
    Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
    Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
    Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
    Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
    Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
    Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

    Tried port 465 but it wouldn't work.
    Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
    I presented this question to the university team and then waited for a long time to get the following reply:
    we do not allow relay from non-university IP addresses.
    port 25 for smtp is a standard worldwide.
    For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
    I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp.  And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure.  I know it makes me sound a lot more inept than I am, but all that made little sense to me.  What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe.  Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
    So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
    Again, thanks for taking the time to educate the rest of us!

  • HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

    Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

    mannyace wrote:
    Thanks for the response.
    So I basically won't run into any trouble? I
    There should be no issues. Its designed to work like that.  You don't change Apple IDs just because you get a new device.
    mannyace wrote:
    Thanks for the response.
    Is there any chance that the phones can fall out of sync?
    Unlikely. But nothing is impossible.   Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
    mannyace wrote:
    Thanks for the response.
    If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
    If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
    Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
    SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
    Images, can be transferred either through Photo Stream
    My Photo Stream FAQ - Apple Support
    Or any Cloud service you want such as Dropbox, or One Drive.
    mannyace wrote:
    Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
    If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

  • PC iCloud Mail and 'Parent Approval' on child purchases.

    Hi, I'm running Windows 7 Premium, I've installed iCloud and I can see all the various iCloud applications in my 'Applications' window.  I attempt to login to iCloud mail, and the login page appears, I enter my login information (that works on my iPad) and the screen then indicates "Connection Error".  Yes, I do have internet connectivity.  I've reinstalled the software twice with no luck.  In short, I cannot login to iCloud mail on my PC - but I can if I switch the user profile on my daughter's iPad to mine, and access the mail icon there.
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    Dave

    Thanks for your input.  And your suggestion about read-only access was one I tried but didn't meet the needs of keeping our calendars together.
    However, I think that I may have solved my challenge quite by accident.
    Before I installed iCloud on the PC I turned on iCloud on her iPhone and mine, then I turned on iCloud on both of our IPads and verified that any entry on any device propogated to the others.
    I then installed the control panel for iCloud on the PC and found my challenge of either all from outlook or nothing; calendar, contacts, and tasks.  Having experienced challenges with a previous try I did not want to sync contacts, so I left everything unchecked.
    I had previously be doing syncs with itunes and outlook and when I went back in to do another sync I discovered that doing a sync updates my pc calendar without using the iCloud application and since all 4 devices are synced via the iCloud, I can make changes on any device and they will show up on all others.
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    Regards RLW
    Message was edited by: rlw0217 OOPS, the four devices are syncing but the pc is totally out of the picture now.  UGH

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