Identity plate printing issue - not ALWAYS printing

I use Lightroom heavily for printing onsite at events.  Specifically, I have a template set up for printing 16 shots per 8.5x11  so that I can cut them up into 4 vertical strips (ie.  Photobooth strips).  I have an identity plate set up so that each strip will have a logo at the bottom.  With hundreds of people coming through, I have a workflow where I simply choose 16 shots (or multiples of 16) in the print module and start the print job.  It works well for me 97% of the time.
The issue arises when, for whatever random reason, a sheet will come out of the printer and the identity plate wasn't printed!  In other words, I have 4 strips that don't have a logo on them.  Its not that I'm not checking the option for printing the identity plate, I never touch the settings.  In fact, there are times where I'll send a print job of several pages (ie. some multiple of 16 pictures) and most of the printouts will have the identity plate, but only one page is missing it.
This becomes an issue because in my workflow, the speed of printing is really the bottleneck.  I'm constantly processing the new shots taken and sending them off to print.  So when I get a printout that doesn't have the identity plate, I have to stop all the processing of the new, incoming pictures and wait until the printer finishes with the last job that was sent (which could be a while) and then put the errant sheet back in and print using the same Lightroom template on 16 white images so that it'll just print the identity plate.
At every event of 3-5 hours, this happens between 1 and 3 times and each time is enough to set me back a few minutes, which causes the people who just took their images to get antsy as their printouts become delayed.  I generally like my workflow and I like using Lightroom to print (especially because I apply some presets to each image before printing), but this issue is driving me nuts.  I'd just like it to do what's expected 100% of the time!
Has anyone had any experience with something like this?  or point me in the right direction?  I'm using Lightroom 1.4.  Thank you!

Anyone have any experience with this?  Is this something that contacting Adobe directly with would help?

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