If I update from Elements V. 7 to V. 13 will it carry over tags?

OK, I'm thinking of upgrading my version of Photoshop Elements from Ver. 7 to the current Ver. 13. But, I'm concerned that I don't want to loose the tags, etc. for the 4000+ photos in my catalog. Will version 13 keep my tags?

No applications will be removed in your upgrade - however, incompatible products will no longer work. If you have Office 2004 or earlier, you will need to upgrade. Office 2008 or 2011 will work.
Matt

Similar Messages

Just updated from elements 11 to 13. When I try to use Levels in Elements 13. I click on the slider with my bamboo pen and nothing happens for a few seconds, sometimes not at all. This worked fine in Elements 11.

Just updated from elements 11 to 13. When I try to use Levels in Elements 13. I click on the slider with my bamboo pen and nothing happens for a few seconds, sometimes not at all. This worked fine in Elements 11.

Never mind my question on the photoshop elements 13 trying to install the camera raw update. It has been taken care of thank goodness!

I had over 200 e-mails. I went to my webmail and deleted most of them. However, my iPhone still shows 200 e-mails. How can I force my iPhone to update from the e-mail server? Or will I have to delete each e-mail from my iPhone as well? Thanks.

I had over 200 e-mails. I went to my webmail and deleted most of them. However, my iPhone still shows 200 e-mails. How can I force my iPhone to update from the e-mail server? Or will I have to delete each e-mail from my iPhone as well? Thanks.

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

ITunes update from 7.1 to 7.1.1 will not update.

My problem. Does anyone have an answer to updating from iTunes 7.1 to iTunes 7.1.1? I have iTunes 7.1 loaded on a Power Mac G5, PowerPC G5 (2.2) machine. I was using the iTunes auto updater for the iTunes 7.1.1 and the following happened. iTunes downloaded the update and started the installation. Then it froze in the middle of the download. I could hear the harddrive writing. It was stuck there for 15 min or so. I stopped the process and tried it again after I restarted the Mac. Same thing happened. Cheers.
Power PC G5 (2.2) daul Mac OS X (10.3.9)

Hi Photecs And Others Who Asked,
Info here About Disk Utility's Repair Disk Permissions feature.
TO REPAIR PERMISSIONS ON THE STARTUP DISK
1.Open Disk Utility, located in Applications/Utilities, and select the startup disk in the left column.
2.Click First Aid.
3.Click Verify Disk Permissions to test permissions or Repair Disk Permissions to test and repair permissions. (I never "Verify". Just run "Repair".)
Rerun RP until the only messages reported are listed inthese links:
Spurious Permissions Errors Using: 10.2.x, authored by Michael Conniff
Spurious Permissions Errors Using: 10.3.x, authored by Michael Conniff
Spurious Permissions Errors Using: 10.4.x, authored by Michael Conniff
When "Repair Permissions" is complete. Quit "Disk Utility".
ali b

Updating from Elements 3 to 9 on different computer

I just purchased and installed Photoshop Elements 9 on a new computer. I have Elements 3 on an old computer (which I fear may die any day now). Is there a way to transfer everything to the new computer or am I going to have to copy the photos and recreate the catalog? I have a full backup of Elements 3 on an external drive and am hoping I could just attach that to the new one and somehow import that.
Thanks for any advice.

Simply use the backup/restore method.
- Be sure the catalog is clean (reconnect, repair, optimize...)
- backup from the Organizer menu to an external media (USB external drive for instance)
- Install Elements on the new computer
- Do a restore to a custom location. That means you create a new folder and when you do the restore, you state that folder in the destination path.
All files will be restored and if necessary, the catalog will be converted to the new Elements version format.
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html

I just updated from Elements 9 to Elements 13 on my new iMac. I can't open from iPhoto

When I select a photo in iPhoto and pick edit in an external editor, Photoshop won't open. It use to with Elements 9. I have Elements selected in the iPhoto Preferences.

Yes, but the odds are that you chose the logical file instead of the correct one. The actual editor is hidden away inside the support files folder for PSE 13 and the file at the top level of the Applications>PSE 13 folder is just an alias to the Welcome Screen. You really want this one:

When trying to update and install Mountain Lion's 10.8.3 update from 10.8.2, the App Store will restart my computer but not install the update. Any ideas on how to update my Macbook Pro 15" from 2008?

I was wondering, does anyone have an idea on how to update my Macbook Pro 15" to Mountain Lion's 10.8.3 from Mountain Lion's 10.8.2 version? When I attempt to use the App Store, it will restart my computer but it will not install the update. The update also still shows up in the App Store as available and when going to "About my Mac," it still shows the current version being 10.8.2.
Computer:
Macbook Pro 15" Aluminum Body
Purchased Late 2008
Current OS: Mountain Lion 10.8.2
Original OS: Leopard

I will be attempting this fix this fix tonight:
https://discussions.apple.com/message/21529499#21529499

Trying to upgrade from Elements 10 to 11 on mac will not install.

Elements 10 works fine.
downloaded upgrade for elements 11 both photoshop and premiere. neither one will install.
it startsm and fails and says to run adboe support advisor. I have, it says no errors.
please let me know how to correctly update and install elements 11 over elements 10
thanks

If the Adobe Support Advisor was unable to locate the error then please manually review your installation logs. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Update photoshop elements catalog did not preserve people tags

I recently bought Lightroom, having been a long-standing user of Elements. I tried to update my Elements 11 catalog, but many of my pictures have People tags which failed to make it through into the Lightroom catalog. In other words, many of my pictures, when looking at them in Lightroom, don't have the tags for the names of the people in the pictures, even though this information was present in Elements 11.
Is there something I can do to get the People information across from Elements 11 into Lightroom 4.3?
Thanks
Rob

I see you have already tried the usual methods.
One thing that puzzles me is the screenshot with the file 'thumbs.5.cache'.
That file is the cache storing the thumbnails : it's an sqlite database just like the main catalog : catalog.pse11db.
Normally, when you 'optimize' the catalog, that cache file is rebuilt, but sometimes the only way to replace it is to delete it, and wait for the Organizer to rebuild it (several hours in your case...)
It would not hurt to do so in PSE10 before trying the conversion.
The conversion in PSE11 also converts (or make a copy ?) of the cache file.
In my tests, the conversions in PSE11 do work even if the cache file is missing, and even if there are missing files. So, trying to convert without the cache file and let the Organizer rebuild the thumbnails in PSE11 is possible.
Edit:
I see 99jon was on the same track.

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work wi

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work with MY photos?

Yes, the Old Master file has a folder for each year where I find all photos from that specific year. I am attaching a screen shot of the file.
In the meantime i have managed to download all photos (it did not download any video files though in mpg, avi, 3gp, m4v,mp4 and mov format) to a new iphoto library. Unfortunately the photos are quite mixed and often doubled up. I ma considering to purchase iphoto library which checks all duplicates in iphoto. this will save me a lot of time. What do you think?

Cannot Login or Update from Photoshop Elements 10

I recently purchased an Epson scanner with Photoshop Elements 10 software. I cannot update from the software, I receive an error that the server is not responding... Error Code U41M1C212. I cannot sign in to Adobe from the software either, error 400. I can log in going directly to Adobe or Photoshop.com. I use Firefox, tried Internet Explorer also. Same result..
Any suggestions?

Okay. The only sign in on the current photoshop.com page is signing into adobe.com, just like here. There is NO photoshop.com anymore. Photoshop.com was adobe's earlier version of a space where you created a unique URL for your galleries that you could share with friends. You could also back up your organizer photos to photoshop.com and sync catalogs between computers this way. Those features are entirely gone now. There is no need to sign into anything in PSE 10.
If you don't believe me, here is a link to adobe's photoshop.com forum:
http://forums.adobe.com/community/ps.com_sharing_and_storage
and there is more info here:
http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

LR5 crashes when trying "Update Photoshop Elements Catalog" from PSE13

LR5 crashes after approx 3 minutes when trying "Update Photoshop Elements Catalog". I use PSE13, optimized and repaired several times. I get approx 10000 out of 30000 items into LR5 from PSE13

Per the user's guide, from the Library Module I: File > Upgrade Photoshop Elements Catalog
This brings up a dialog box that shows the most recently upgraded PSE catalog. Then, to quote the user's guide, "To choose a different PSE catalog, click the Elements drop-down menu."
There is no "Elements drop-down menu" within the dialog box to click on. The closest thing is an expand triangle opposite "Catalog info," but when clicked, that only displays more detail about the source PSE catalog I have already upgraded. There doesn't seem to be any way to browse to or select a second PSE catalog — which is what I'm trying to do.

Updating to Elements 10 from 6, with a Twist

Hello,
I am looking for the best way to update from version 6.0 to 10.0, but of course there has to be a wrinkle in what would otherwise be a simple process. (Windows 7)
When I ran version 6 I had all my photos on a network drive (a Pogoplug for those of you familiar with those) it was accessed via drive letter P on my system. Pogoplug proved to be highly unstable and unreliable, so I ended up switching to a Western Digital My Book Live NAS drive. All of the photos are moved over to the new drive (Letter T on my system now) so now I am needing to both upgrade to the newer version, as well as "teach" it where the new drive is. I upgraded my laptop and discovered that just starting as if it was brand new resulted in a lot of duplicate pictures showing up in my catalog that did not previously show up. (The biggest giveaway is I can see two exact copies of a photo that for one reason or another ended up in two places within my photos folder, one has all the correct tags we put on them, the other copy of the photo has no tags on it) So when I install my wife's copy on her laptop I would like to avoid this problem if possible. I saw an option where it "sensed" that I had version 6 and it offered to upgrade to 10, but I"m guessing it will have a problem finding the photos since their location changed to a new NAS drive. Any tips on this weird situation?
Thanks!
P.S. If anyone knows a quick way to get rid of the duplicates in the organizer that don't have my keyword tags quickly I'd love to know that as well!

No not exactly. When I upgraded the P drive was basically dead. (The Pogoplug is not plugged in right now, although I can access the drive if necessary) My thought was Version 6 is still pointing there so it would have nothing but missing file icons if I tried the method Version 10 suggested when I upgraded my laptop, so I basically approached it as a brand new user, telling it where to find my collection of photos (Drive T).
So one thing I thought of is is there and easy way to teach Version 6 on my wife's laptop that all of her files in her catalog are now on the T drive? If I did that first, then when I go to install her version of Version 10 it might be easier to follow the "migration" thing that Version 10 offers. I just don't know how to tell version 6 there is a library of 12-15K pics is in a different location without completely redoing the library from scratch?

Software Updates ADR Issue: "Failed to download the update from the internet. Error = 5"

"Failed to download the update from internet. Error = 5"
The above is the error I am getting when running any ADR. The error is quite clear software updates are failing to download and Error = 5 being a permissions error its clear that the downloads are failing due to incorrect permissions applied to the download
path.
Here is the last bit of my ruleengine.log, everything above is the same except for the update trying to be downloaded of course:
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download ContentID 16860969 for UpdateID 16857152. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading contents (count = 1) for UpdateID 16857255
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
List of update content(s) which match the content rule criteria = {16861141}
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading content with ID 16861141 in the package
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download ContentID 16861141 for UpdateID 16857255. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download any update SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Failed to download update contents. SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
No new update was added to the package. Package "SCP0008A" would not be updated.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to run the DownloadAction for the AutoDeployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=SCCM-MPS.DSCICORP.COM SITE=SCP PID=2376 TID=5148 GMTDATE=Thu Jun 26 13:22:00.164 2014 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more
content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Enforcing Create Deployment Action SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Create Deployment Rule Action XML is: <DeploymentCreationActionXML xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><CollectionId>SCP00055</CollectionId><IncludeSub>true</IncludeSub><Utc>false</Utc><Duration>0</Duration><DurationUnits>Hours</DurationUnits><AvailableDeltaDuration>0</AvailableDeltaDuration><AvailableDeltaDurationUnits>Hours</AvailableDeltaDurationUnits><SuppressServers>Checked</SuppressServers><SuppressWorkstations>Unchecked</SuppressWorkstations><PersistOnWriteFilterDevices>Unchecked</PersistOnWriteFilterDevices><AllowRestart>true</AllowRestart><DisableMomAlert>false</DisableMomAlert><GenerateMomAlert>false</GenerateMomAlert><UseRemoteDP>true</UseRemoteDP><UseUnprotectedDP>true</UseUnprotectedDP><UseBranchCache>true</UseBranchCache><EnableDeployment>true</EnableDeployment><EnableWakeOnLan>true</EnableWakeOnLan><AllowDownloadOutSW>false</AllowDownloadOutSW><AllowInstallOutSW>true</AllowInstallOutSW><EnableAlert>true</EnableAlert><AlertThresholdPercentage>90</AlertThresholdPercentage><AlertDuration>7</AlertDuration><AlertDurationUnits>Days</AlertDurationUnits><EnableNAPEnforcement>false</EnableNAPEnforcement><UserNotificationOption>DisplaySoftwareCenterOnly</UserNotificationOption><LimitStateMessageVerbosity>false</LimitStateMessageVerbosity><StateMessageVerbosity>10</StateMessageVerbosity><AllowWUMU>true</AllowWUMU><AllowUseMeteredNetwork>true</AllowUseMeteredNetwork></DeploymentCreationActionXML>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Rule XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Criteria Filter Result XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test
ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Deployment Action XML...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Rule XML... SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element DeploymentId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupName SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
SQL is: select cis.CI_ID from vCI_ConfigurationItems cis join vProvisionedCIs pci on cis.CI_ID = pci.CI_ID where cis.CI_ID in (16793068, 16793070, 16793441, 16793445, 16793531, 16793686, 16793688, 16794597, 16794600, 16794602, 16794604, 16795443,
16795445, 16795709, 16795711, 16796210, 16796222, 16796292, 16796298, 16799495, 16799503, 16799602, 16799700, 16799703, 16799705, 16799712, 16799718, 16800300, 16800302, 16800367, 16800369, 16800371, 16800375, 16801224, 16801227, 16801237, 16801239, 16801287,
16801289, 16801559, 16801566, 16801996, 16802034, 16802839, 16802841, 16803306, 16803310, 16803420, 16803422, 16806477, 16806479, 16809354, 16809360, 16809393, 16809397, 16809774, 16809786, 16809792, 16813338, 16813348, 16813636, 16813638, 16814948, 16814950,
16815151, 16815153, 16817088, 16817102, 16817108, 16817398, 16817400, 16818677, 16818691, 16825397, 16840448, 16840458, 16840460, 16840462, 16840690, 16840700, 16840702, 16840710, 16840824, 16840826, 16842640, 16842641, 16842802, 16842803, 16842841, 16842870,
16842871, 16842896, 16842917, 16843017, 16843042, 16843049, 16843051, 16845981, 16846404, 16846751, 16846757, 16848017, 16848021, 16848664, 16848687, 16849383, 16849385, 16852506, 16852514, 16852516, 16855484, 16857102, 16857151, 16857152, 16857255) order
by cis.CI_ID SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
0 of 115 updates are downloaded and will be added to the Deployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
The rule resulted in no updates being found. Skip deployment creation or update...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Enforcing Actions for Rule 16777228 failed!
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Updated Failure Information for Rule: 16777228
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Deleting Rule 16777228 SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Found notification file C:\Program Files\Microsoft Configuration Manager\inboxes\RuleEngine.box\16777228.RUL
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5148 (0x141C)
RuleSchedulerThred: Change in Rules Object Signalled.
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Refreshed ScheduleList instance for Rule (16777228) from schedule string () with next occurence (12/31/1969 7:00:00 PM)
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
FindNextEventTime found next event for RuleID 0 as :1/1/2038 12:00:00 AM
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
RuleEngine: Got next rule execution time successfully. Next event is in 12369097 minutes
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Sleeping for 15 minutes SMS_RULE_ENGINE
6/26/2014 9:22:10 AM 5228 (0x146C)
Also, I do not have a patchdownloader.log anywhere, Ive checked all aforementioned locations from various sources and it just simply does not exist on my SCCM server. Here is my setup:
Server1: Primary server with all roles installed locally except the site database is on its own server. WSUS is installed locally here and DB is stored here.
Server2: SQL DB for Primary site DB
Server3: Secondary remote site running MP, DP, SUP. DB is SQL Express local.
So the SUP role was installed successfully on both server1 first and server 2 second with the site servers accounts. The SUP Synchronizes successfully and I can see a large list of updates available for use but not downloaded of course. I have set WSUS option
to store updates locally and have plenty of space at the target destination.
So here is my issue, I have been working on this issue for the better part of a week and understand the error code from the ruleengine.log to be a permissions issue. I have also proved this out but creating a test ADR with minimal updates and applied NTFS perms
to the target path for Modify with the everyone group (testing purposes only). The updates downloaded successfully. So this puts me right back to where I was, knowing its a permissions issue but not understanding what permissions are needed. Let me explain
further.
The best way to start is to show what perms I have to the target location for downloads/wsus/sup anything:
Path: \\Server1\UpdatesAndDefinitions (permissions being applied to the UpdatesAndDefinitions root folder)
SCCMAdmin (account used for most SCCM tasks except for NA) / Modify / Share and NTFS
Server1$ (primary site server) / Modify / NTFS
Everyone / read and execute / NTFS and Share
There are other system generated perms but the above three are the important ones. So hence my confusion I know that the SCCMAdmin account or the Server its self has to be accessing the target directory so why is it failing with a permissions issue?
My next step was to enable Auditing on the target path. Doing so revealed just what I thought and through me into further frustration:
A network share object was accessed.
Subject:
Security ID:
SYSTEM
Account Name:
SCCM-MPS$
Account Domain:
DSCI
Logon ID:
0x3e7
Network Information:
Source Address:
fe80::306a:8827:8672:3ba5
Source Port:
50329
Share Name: \\*\UpdatesAndDefinitions
A handle to an object was requested.
Subject:
Security ID:
DSCI\sccmadmin
Account Name:
sccmadmin
Account Domain:
DSCI
Logon ID:
0xad903c
Object:
Object Server:
Security
Object Type:
File
Object Name:
F:\UpdatesAndDefinitions
Handle ID:
0xf5c
Process Information:
Process ID:
0x10cc
Process Name:
C:\Windows\explorer.exe
Access Request Information:
Transaction ID:
{00000000-0000-0000-0000-000000000000}
Accesses:
READ_CONTROL
ReadAttributes
Access Mask:
0x20080
Privileges Used for Access Check:
Restricted SID Count:
0
Now I may not be the best I traversing through the mess of audit entry's and translating them, but from what I can see the two accounts that have the proper share and ntsf perms ive listed above are indeed the ones accessing the target location and the audit
code is success. I filter for failures and found no audits for failures whatsoever yet my downloads still fail religiously, unless of course I open myself up with the everyone group.
So next... I tried adding in the Network Service account with proper permissions, the Local Service Account, my user account, and all no go's.
Next... I remove the SUP roles from SCCM checked the logs for deinstall confirmations, and reinstalled these roles. No Go!
If anyone can assist I would be in your debt and very grateful.
Oh last note, but very important note I'm running SCCM 2012 SP1 CU4
Thanks,
Michael
MichaelSpaulding

I just tested with the everyone group further; I added everyone with modify for ntfs and just read only for share and downloads failed!
I then changed the share perms for everyone to change and the ntfs to read/execute and poof downloads complete! Obviously change share perms for everyone leaves me open which Id like to prevent, so finding what account is being used is crucial.
I have already tried adding all of the SCCM accounts I use and the servers themselves as change perms to share and ntfs and have not had any luck.
MichaelSpaulding

Office 365 x64 Click-to-Run Not Automatically Updating from Network Share

We are piloting Office 365 x64 and pointing the clients to a network share (see config file below) for updates. When we subsequently download the updates to the share the clients will not automatically install them. If we manually do so from
within an app (File > Account > Update Options > Update Now) it works fine. The ACL and Sharing permissions allow Everyone and Domain Computers read-only access (in addition to some other ancillary accounts). I've tried manually running
the Office Automatic Updates from Task Scheduler and left the box running overnight. I've rebooted, logged back on, closed and opened the app several times. Nothing happens, just always sits at the current version.
Anyone have any ideas?
      Thanks,
         Bryan
Here's the UpdateURL registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration\UpdateUrl = \\<SERVERNAME>\Office_365\Pilot
ProPlusx64.xml:
<Configuration>
<Add OfficeClientEdition="64" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="\\<SERVERNAME>\Office_365\Pilot\" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Name="OfficeSetup.txt" Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
Here's what I think is the log file:
Timestamp Process TID Area Category EventID Level Message Correlation
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x554 Click-To-Run Telemetry aqkhc Medium {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","ExeVer":"15.0.4615.1002","SecuritySessionId":"0","ModulePath":"C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe","CommandLine":"/service","Bitness":"64","IntegrityLevel":"0x4000"}
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x554 Click-To-Run Telemetry aqkhe Medium {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","OSVersion":"6.1","SP":"1","ProductType":"1","ProcessorArch":"9","Locale":"1033"}
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x568 Click-To-Run annt7 Medium ProcessPool::Initialize - Initializing Main Process Pool
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x568 Click-To-Run annuf Medium SystemProcessPool::DoInitialize - Initializing System Process Pool
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x568 Click-To-Run anntv Medium ConfigurationManager::Initialize - Initializing ConfigurationManager
05/01/2015 11:21:11.061 OFFICECL (0x550) 0x568 Click-To-Run annt4 Medium Pipeline::Initialize - Initializing pipeline with PipelineServerName: "ClickToRun_Pipeline" and InstallationPath: "C:\Program Files\Microsoft Office 15"
05/01/2015 11:21:11.154 OFFICECL (0x550) 0x568 Click-To-Run annt1 Medium Orchestration::Initialize - Initializing Orchestration
05/01/2015 11:21:11.201 OFFICECL (0x550) 0x568 Click-To-Run annto Medium ApiServer::Initialize - Initializing ApiServer for endpoint: C2RClientAPI_Server_System
05/01/2015 11:24:50.661 OFFICECL (0x550) 0x828 Click-To-Run annty Medium ExecutionContext::QueueScenario - Set executing scenario to UPDATE
05/01/2015 11:24:50.661 OFFICECL (0x550) 0x828 Click-To-Run annuz Medium TaskFactory::TryLoadScenario - Start loading UPDATE scenario
05/01/2015 11:24:50.661 OFFICECL (0x550) 0x828 Click-To-Run annu0 Medium TaskFactory::TryLoadScenario - Loading UPDATE scenario is successful
05/01/2015 11:24:50.676 OFFICECL (0x550) 0x828 Click-To-Run amavh Medium ScenarioController::Initialize - requested display level: False
05/01/2015 11:24:50.676 OFFICECL (0x550) 0x828 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} is being scheduled to run in this process
05/01/2015 11:24:50.676 OFFICECL (0x550) 0x828 Click-To-Run aoicd Medium ExecutionContext::QueueScenario - Successfully queue scenario UPDATE.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf6c Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0} is being scheduled to run in this process
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf6c Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} completed with TaskState TASKSTATE_EXECUTING.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf6c Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {AC2F0D89-6518-48E9-A0D9-EF039C456034} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf6c Click-To-Run apm4n Medium TaskGroup::Finalize - Task AC2F0D89-6518-48E9-A0D9-EF039C456034 is not finished.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run Telemetry amb0n Medium TaskUpdateDetection::ApplySettings: Beginning Update Scenario. {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","TargetVersion":"UNDEFINED","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskState":"TASKSTATE_EXECUTING","UpdatePathType":"CUSTOM","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE","TriggeringUI":"UNDEFINED","TaskCaller":"SCHEDULEDTASK"}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run Telemetry aoh6s Medium TaskUpdateDetection::Execute: Ending Update scenario, task trigger source disabled. {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskState":"TASKSTATE_EXECUTING","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE"}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0} completed with TaskState TASKSTATE_FAILED.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4b Medium Task::DoHandleWorkerCompleteEvent - Setting Task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0) Task State to (TASKSTATE_FAILED)
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run aqkg7 Medium Task::DoHandleWorkerCompleteEvent - No event is specified for task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0)
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run Telemetry apm4e Medium Task::HandleTaskStateFailed - Handling TaskState (TASKSTATE_FAILED) for task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0). {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskState":"TASKSTATE_FAILED","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE"}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apkpk Monitorable ScenarioController::CheckProcessPool - Failed to get/create ui process pool, and we are not the ui handler. Cannot process event
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {77176F9C-873B-4A7D-8051-EBEB52DDE8B0} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4a Monitorable Task::DoCancel - Can't cancel task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0) because it is in TASKSTATE_FAILED state
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (57173191-24E0-42E1-96F4-914AF8CFD1D5) in TASKSTATE_NOTSTARTED, set to Cancelled.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (AA63EED2-70B9-4E21-952C-9CFB09EC37C0) in TASKSTATE_NOTSTARTED, set to Cancelled.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {D1506E3F-4B2A-41D3-913B-FA3E889CE20D}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {539BA5C1-BC18-4D11-AF61-CF6EDC58DC33}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (D1E1E548-917D-4D75-8AE5-FC76856C66DC) in TASKSTATE_NOTSTARTED, set to Cancelled.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {9A54EEBA-7B8D-4BD5-8EFE-D21E58FFFEE3}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {9C141B7D-2B22-4C33-9C5C-F6F3394AD19E}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {501487AD-0A47-419D-AF30-B9E616A4579B}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {0270BAF9-3CE0-46EE-A3FE-099ABC06BC14}
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (F0E5AF5D-5D82-4370-A2A6-C064CBC39247) in TASKSTATE_NOTSTARTED, set to Cancelled.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task 0270BAF9-3CE0-46EE-A3FE-099ABC06BC14.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task 501487AD-0A47-419D-AF30-B9E616A4579B.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (A5E75ADF-8BF1-44C4-8900-1BE6070EB609) in TASKSTATE_NOTSTARTED, set to Cancelled.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task 9C141B7D-2B22-4C33-9C5C-F6F3394AD19E.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task 9A54EEBA-7B8D-4BD5-8EFE-D21E58FFFEE3.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task 539BA5C1-BC18-4D11-AF61-CF6EDC58DC33.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task D1506E3F-4B2A-41D3-913B-FA3E889CE20D.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task AC2F0D89-6518-48E9-A0D9-EF039C456034.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task AC2F0D89-6518-48E9-A0D9-EF039C456034.
05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run annt0 Medium ExecutionContext::ResetExecutingScenario - Reset executing scenario

Hi,
I replied in the other thread:
http://social.technet.microsoft.com/Forums/office/en-US/e9e6be40-fb92-4734-9f94-9dee5599b1d8/office-365-pro-plus-2013-update-wont-apply-automatically?forum=officeitpro#c156ed8c-f65c-450c-9e0f-85f0de513c20
It seems when the install finished it added an extra Office\Data to the path. My path should be \\hsbswpush02\GPsoftware\o365\Office\Data\15.0.4551.1005
but it shows
\\hsbswpush02\GPsoftware\o365\Office\Data\Office\Data15.0.4551.1005
If I edit the path and delete the extra Office\Data Office 365 ProPlus updates from my network location. I cannot figure out why it is adding the extra Office\Data to the path.
My config file looks like this:
  <Updates Enabled="TRUE" UpdatePath="\\hsbswpush02\GPsoftware\o365\Office\Data" />
have you tried omitting the \Office\Data element, from the Updates element ?
http://technet.microsoft.com/en-us/library/jj219426.aspx#BKMK_UpdatesElement
Don
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