Illustrator CC 2014 Crashes on Start up
Illustrator crashes on start up no matter what I do. I have tried all the steps Adobe Troubleshooting page suggests (uninstall reinstall etc.) and still the same. I've even tried restarting my computer. Still nothing.
I'm running a 2 week old, brand new iMac, Version, 10.9.4 I have the Creative Could Membership. Illustrator was working just a few days ago, I don't know what has changed to make it crash.
Please help. I desperately need illustrator.
It won't let me post the crash report. Keep getting an error.
...so here's a link.
http://amandaroyer.com/extra/crash%20report%20-%20ajr.txt
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Adobe Illustrator CC 2014 crashes on start Windows 8
Hello,
I can't start Adobe Illustrator CC 2014.
When it shows "initialising" there is the program-window building up (only white screen) but then it crashes down (showing that the programm does not work anymore :/ )...
I allready tried all advises in this forum and others, but nothing worked (the Verdana/Tahoma issue and so on....).
Is there a way to solve the Problem?
Please excuse my bad english.
Thanks a lot!Interestingly, my problem was only fixed for 2 days, but doing this fixed it. I removed everything relating to Wacom (drivers, etc.):
Issue | Illustrator CC crashes at launch
Users have reported that Illustrator crashes during or after launch. Specifically, using an input device (for example, a mouse, stylus, tablet device, or others) soon after you start Illustrator CC causes the application to crash immediately.
Cause | Outdated device drivers:
This error occurs due to outdated Wacom device drivers on your computer. Updating the drivers (or uninstalling old or unused device drivers) fixes this issue. This issue can occur even if you do not have any Wacom device currently attached to your computer.
Solution 1: Update Wacom device drivers
Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.
(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file:
In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go.
In the opened folder, check for a file named WacomMultiTouch.framework. If the file exists, delete it.
Visit the Wacom support site, and reinstall the latest Wacom device drivers for your computer.
Solution 2: Uninstall Wacom device drivers
If you are not using a Wacom device, uninstall the drivers associated with the device, and then launch Illustrator -
Illustrator keeps crashing at start-up and I have reinstalled it and the same result keeps happening. I am running Windows 8.1 and I meet all of the systems requirements. Any recommendations would be helpful.
houselord,
Did you use the full three step way?
Uninstall, run the Cleaner Tool, and reinstall?
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 crashes when creating file unless in Safe Mode w/o Networking
I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
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CC Premiere 2014 crashes on start
CC Premiere 2014 crashes on start. "Adobe Premiere Pro CC quit unexpectedly..."
retina macbook pro, osx 10.9.3.
Have had to use CS6 for months,
cannot get any CC Premiere version working...
was naively hoping this latest update would fix that..
Any reliable solutions out there, @ADOBE?Hi Sean,
sean healy wrote:
Thanks Kevin - I have no plugin folders in my premiere CC installation - where would I find the plugins for uninstalling?
I have http://fxfactory.com
installed on my machine... and it has previously shown up in AE + Premiere... though I can't get Premiere CC to open, nor can I see any Premiere CC plugin folders..
( only folders are : configuration and presets )
I would recommend uninstalling FXFactory as it has been the source of crashes for this release. See the Noise Industries site for any updates. Use their uninstaller. Plug-ins are located here on Mac: User/Library/Application Support/Adobe/Common/Plug-ins/8.0/MediaCore/
sean healy wrote:
Could you also point me to any specific folder addresses where I should try and delete preferences or any other premiere CC files that may be corrupted or need permissions checked etc?
Preferences are located here: User/Library/Preferences/com.Adobe.Premiere Pro.8.0.plist
It's easier just to relaunch with the Shift+Option keys held down until you see the splash screen.
sean healy wrote:
... I'll have to check and see if AE CC does dynamic link to Prem CS 6...
It does not. You must have the exact same versions of these applications in order for dynamic link to function properly.
sean healy wrote:
There seems to be a lot of users complaining specifically about Prem CC crashing on start - while all of their other apps work fine - it'd be great if Adobe addressed this...
OK. However, crashing on launch can occur for a variety of reasons, including installing plug-ins that are not updated for the version. I am investigating other cases and seeing if there's anything we can do from our side to prevent this from happening. I do appreciate your concern.
Thanks,
Kevin -
Illustrator CC 2014 crashes on mac (yosemite) on launch
Hi everybody
My illustrator cc 2014 crashes all the time after launch with the ''stoped working unexpectly'' error. Can you guys help with that please?
ThanksI got the same issues after upgraded from Illustrator CC to Illustrator CC2014 on 10.10.2
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Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Event log:
Illustrator.exe
18.0.0.18
53880380
ntdll.dll
6.3.9600.17114
53649e73
c0000374
00000000000f87a8
1c5c
01cfada4daa6f194
C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
C:\windows\SYSTEM32\ntdll.dll
1b0d17fe-1998-11e4-826e-60029244db05bitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive. -
Adobe Illustrator CS keeps crashing while starting up
Since two weeks ago, Adobe Illustrator CS keeps crashing while starting up due to "Exception: EXCBADACCESS (0x0001)".
Could anyone give me any clue?
Here is a copy of the error message.
Date/Time: 2007-06-18 09:27:16.706 -0700
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Parent: WindowServer [71]
Version: 11.0 (11.0)
PID: 836
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 MSLAllCarbon.Shlb 0x007a8a88 strlen + 8
1 Photoshop Adapter 0x08e5b3a8 StringReplace__FPclsPCc + 472
2 Photoshop Adapter 0x08e5b168 GetAIParamNameString__FRC7CStr255 + 104
3 Photoshop Adapter 0x08e5a048 RegisterPluginParameters__FP7CPluginP15ActionParamType + 456
4 Photoshop Adapter 0x08e59d80 RegisterPluginActionsWithAI__FP7CPluginP14CPluginHandler + 128
5 Photoshop Adapter 0x08e51660 DoAddPlugin__14CPluginHandlerFP7CPlugin + 128
6 Photoshop Adapter 0x08e73f78 DoStartup__7CPluginFP18SPInterfaceMessage + 184
7 Photoshop Adapter 0x08e73d28 Dispatch__7CPluginFPcPcPv + 120
8 Photoshop Adapter 0x08e50ee0 DoAdaptersMessage__17CPhotoshopAdapterFPcP17SPAdaptersMessage + 480
9 Photoshop Adapter 0x08e263a0 DoMain__15CSweetPeaPluginFPcPcPv + 128
10 Photoshop Adapter 0x08e2627c main + 44
11 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 160
12 Illustrator 0x02160ea0 SPCallPlugin + 96
13 Illustrator 0x0215f918 SPSendMessage + 680
14 Illustrator 0x02160f28 SPCallPlugin + 232
15 Illustrator 0x0215f918 SPSendMessage + 680
16 Illustrator 0x0215f534 startupSweetPeaPlugin__FP8SPPlugin + 116
17 Illustrator 0x02982b30 spStartupPlugins + 1072
18 Illustrator 0x029826b4 SPStartupPlugins + 52
19 Illustrator 0x02982298 PluginsLoad__9PluginMgrFv + 88
20 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 628
21 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
22 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
23 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
24 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
25 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
26 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 244
27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
32 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 96
33 Illustrator 0x02030eec main + 76
Thread 1:
0 libSystem.B.dylib 0x900553a8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071be8 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf7434 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bff3d0 TimerThread + 60
4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000007a8a88 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x24004482 xer: 0x0000000020000004 lr: 0x0000000008e5b3a8 ctr: 0x00000000007a8a80
r0: 0x00000000007a8a80 r1: 0x00000000bfffe3b0 r2: 0x00000000017f5000 r3: 0x00000000ffffffff
r4: 0x00000000ffffffff r5: 0x000000000be2408c r6: 0x000000000000000a r7: 0x000000000000005e
r8: 0x00000000bfffe598 r9: 0x000000000032e470 r10: 0x00000000bfffe409 r11: 0x0000000000000001
r12: 0x00000000017f6454 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000001 r22: 0x0000000061640000 r23: 0x000000000d4c024c
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000008e9170c r27: 0x00000000bfffe598
r28: 0x0000000000000100 r29: 0x0000000006cffab1 r30: 0x0000000000000002 r31: 0x0000000008e80210
Binary Images Description:
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0x919bd000 - 0x91a03fff com.apple.ImageIO.framework 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a1a000 - 0x91ae1fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2f000 - 0x91b44fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b49000 - 0x91b67fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6d000 - 0x91c24fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c73000 - 0x91c77fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c79000 - 0x91ce1fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce6000 - 0x91d23fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91d2a000 - 0x91d43fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d48000 - 0x91d4bfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91d4d000 - 0x91e2bfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91e4b000 - 0x91e4bfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e4d000 - 0x91f32fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91f3a000 - 0x91f59fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91fc5000 - 0x92033fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9203e000 - 0x920d3fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x920ed000 - 0x92675fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x926a8000 - 0x929d3fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92a03000 - 0x92af1fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92af4000 - 0x92b7cfff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92bbd000 - 0x92de8fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe4000 - 0x92ff4fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93000000 - 0x93015fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93027000 - 0x930aefff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930c2000 - 0x930cdfff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d7000 - 0x93104fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311e000 - 0x9312efff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9313a000 - 0x931a0fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d1000 - 0x93220fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324e000 - 0x9326bfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9327d000 - 0x9328afff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93293000 - 0x935a1fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x945cd000 - 0x945edfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x9478e000 - 0x9479dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a5000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x9480ffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94816000 - 0x94b2cfff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c0e000 - 0x94c7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x96909000 - 0x9691ffff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x9aa4f000 - 0x9aa50fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
Model: PowerBook5,2, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.25 GHz, 2 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: 内蔵 Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
FireWire Device: MHT2080AT, Initio, Up to 400 Mb/sec
PowerBook G4 1.25GHz Mac OS X (10.4.9)You need to go to the Adobe forums for help - this is for Apple software.
Click Here
Scott -
Illustrator CC 2014 Crashes after unsuccessful update through creative cloud
I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
Process: Adobe Illustrator [780]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [267]
Responsible: Adobe Illustrator [780]
User ID: 501
Date/Time: 2014-10-12 15:48:40.795 -0300
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: Samsung STORY Station
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
I have tried to trash the Adobe Illustrator folder in Application but no success.w,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
Illustrator CC 2014 won't start anymore, Windows 7
Illustrator CC 2014 has been working fine ever since I installed it up until 2 days ago. I tried to open the program and it showed a box with "Could not complete the requested operation". I saw there was an update available so I installed that and now it shows the initial picture from starting but then pops the same box up and when I click close it closes the starting image and is done. I did install some Windows Updates earlier that day. I have since uninstalled ALL the updates from that day and I'm still getting the same thing. All my other Adobe programs are still working correctly, including AI CC, AI CS6, PS CC, PS CC 2014 and Premiere Pro CC 2014.
I also tried removing the "en_US" preferences folder. That didn't fix the problem either, but it does get far enough during starting to make a new "en_US" folder.
PLEASE HELP!!! I have searched everywhere with no luck for this problem with Windows, only MAC.Hello Ashli315,
Did you install any 3rd party plugins to your AICC 2014 installation? Or did you install any software say any font management software which might be causing the clash. Or was there any Windows update which got installed after which the crash started happening?
Thanks!
Dhirendra -
Photoshop & Illustrator CC 2014 crashes shorty after startup
They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
Photoshop CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:32:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1b60
Faulting application start time: 0x01cfe90287825be3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
<EventRecordID>321082</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.0.236</Data>
<Data>542531ba</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1b60</Data>
<Data>01cfe90287825be3</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>
Illustrator CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:40:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1880
Faulting application start time: 0x01cfe903a9732f76
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
<EventRecordID>321092</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1880</Data>
<Data>01cfe903a9732f76</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.
-
Illustrator CC 2014 Crashing Frequently
Illustrator CC 2014 keeps crashing whenever I save, open or relink files without any apparent reasons. It just stops working with a window prompting to close program. Sometimes I am able to open files and work on it without any problems or lag and when I hit ctrl-S, everything is gone. This is rather frustrating! I'm on a Dell Precision M4700 running Windows 7 Professional. Any help would be very much appreciated
Chat support does not work by the way. Tried it on Chrome and Safari after google searching. Clicking "Start Chat" does not trigger anything.I have been having the same problem with Illustrator CC 2014 running on Win7 Pro 64 bit workstation. It often crashes when trying to save project files for no rhyme reason. Even a blank canvas will regularly crash when trying to save. I tried chatting with support who ran me through the typical steps of clearing the prefs, etc. (all stuff I tried before hand). That and removing my Wacom tablet install which did nothing. What's interesting is Illustrator CC runs perfectly--a lot faster and zero crashes. Still trying to figure this issue myself, but happy to hear I'm not the only one having this issue. I'll post if I hear/find anything new. In the meanwhile I've just been using the non 2014 version of Illustrator CC.
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Illustrator CS5.1 Crashing on Start Up
Illustrator just started crashing on me. I have no idea what is causing it. It was working fine earlier today and then I restarted my computer, booted up the program, and after it went through the startup process and displayed the tool bars and menus it just quit. I've tried it again and again and it keeps crashing right after starting up.
I've uninstalled and reinstalled my entire creative suite and it still isn't working. I've cleared my font cache and databases and still nothing. I'm not sure how to read and understand the crash reports so I'm pasting it here (see below) hoping that someone can help me understand what is happening with my program.
Any help would be appreciated!
Process: Adobe Illustrator [933]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [933]
User ID: 501
Date/Time: 2015-04-10 16:10:28.985 -0400
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: 61B3CCAE-104E-7E2A-61AC-49A61E0A2EE8
Time Awake Since Boot: 1300 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000000001000-00000000010de000 [ 16.9M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeSVGRE 0x02e5fbe3 0x2d63000 + 1035235
1 AdobeSVGRE 0x02dd9ee3 0x2d63000 + 487139
2 AdobeSVGRE 0x02db4892 0x2d63000 + 333970
3 AdobeSVGRE 0x02d689f5 0x2d63000 + 23029
4 AdobeSVGRE 0x02d87d0d 0x2d63000 + 150797
5 AdobeSVGRE 0x02d7edfe 0x2d63000 + 114174
6 AdobeSVGRE 0x02d7f5fa 0x2d63000 + 116218
7 AdobeSVGRE 0x02db4892 0x2d63000 + 333970
8 AdobeSVGRE 0x02d689f5 0x2d63000 + 23029
9 AdobeSVGRE 0x02d87d0d 0x2d63000 + 150797
10 AdobeSVGRE 0x02d7edfe 0x2d63000 + 114174
11 AdobeSVGRE 0x02d7f5fa 0x2d63000 + 116218
12 AdobeSVGRE 0x02db4892 0x2d63000 + 333970
13 AdobeSVGRE 0x02d689f5 0x2d63000 + 23029
14 AdobeSVGRE 0x02d87d0d 0x2d63000 + 150797
15 AdobeSVGRE 0x02d80219 0x2d63000 + 119321
16 AdobeSVGRE 0x02db4892 0x2d63000 + 333970
17 AdobeSVGRE 0x02d689f5 0x2d63000 + 23029
18 AdobeSVGRE 0x02d87d0d 0x2d63000 + 150797
19 AdobeSVGRE 0x02d7edfe 0x2d63000 + 114174
20 AdobeSVGRE 0x02d8345f 0x2d63000 + 132191
21 AdobeSVGRE 0x02d6cdf6 0x2d63000 + 40438
22 AdobeSVGRE 0x02e5d090 0x2d63000 + 1024144
23 AdobeSVGRE 0x02e5d17d 0x2d63000 + 1024381
24 AdobeSVGRE 0x02e58989 0x2d63000 + 1005961
25 com.adobe.illustrator.plugins.SVG Format 0x14f1871f PluginMain + 76517
26 com.adobe.illustrator.plugins.SVG Format 0x14f17c8e PluginMain + 73812
27 com.adobe.illustrator.plugins.SVG Format 0x14f095e4 PluginMain + 14762
28 com.adobe.illustrator.plugins.SVG Format 0x14f0ab40 PluginMain + 20230
29 com.adobe.illustrator.plugins.SVG Format 0x14f06b3d PluginMain + 3843
30 com.adobe.illustrator.plugins.SVG Format 0x14f05de7 PluginMain + 429
31 com.adobe.illustrator 0x006e856e AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769694
32 com.adobe.illustrator 0x006e46d3 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753667
33 com.adobe.illustrator 0x006ec396 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785606
34 com.adobe.illustrator 0x00582d56 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2305350
35 com.adobe.illustrator 0x0058963d AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2332205
36 com.adobe.illustrator 0x0032116a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3162478
37 com.adobe.illustrator 0x00321c8c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3165328
38 com.adobe.illustrator 0x00322067 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3166315
39 com.adobe.illustrator 0x000d3d5b AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 748895
40 com.adobe.illustrator 0x000d3717 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 747291
41 com.adobe.illustrator 0x000d389b AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 747679
42 com.adobe.illustrator.plugins.Scripting Support 0x13f03b82 0x13ed4000 + 195458
43 com.adobe.illustrator.plugins.Scripting Support 0x13f9e7c0 PluginMain + 608
44 com.apple.AE 0x959108c2 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 583
45 com.apple.AE 0x958dca37 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
46 com.apple.AE 0x958dc92a aeProcessAppleEvent + 313
47 com.apple.HIToolbox 0x91b90611 AEProcessAppleEvent + 55
48 com.apple.HIToolbox 0x91d27cba AEProcessEvent + 167
49 com.apple.HIToolbox 0x91c2299e HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 76
50 com.apple.HIToolbox 0x91c23a03 TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 57
51 com.apple.HIToolbox 0x91d15624 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
52 com.apple.HIToolbox 0x91b5f651 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
53 com.apple.HIToolbox 0x91b5e62c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
54 com.apple.HIToolbox 0x91b5e493 SendEventToEventTargetWithOptions + 95
55 com.apple.HIToolbox 0x91b925ca ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1912
56 com.apple.HIToolbox 0x91b5fa1b DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 3261
57 com.apple.HIToolbox 0x91b5e62c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
58 com.apple.HIToolbox 0x91b71e65 SendEventToEventTarget + 88
59 com.adobe.illustrator 0x000aaca0 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772
60 com.apple.HIToolbox 0x91d15624 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
61 com.apple.HIToolbox 0x91b5f651 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
62 com.apple.HIToolbox 0x91b5e62c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
63 com.apple.HIToolbox 0x91b5e493 SendEventToEventTargetWithOptions + 95
64 com.apple.HIToolbox 0x91b925ca ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1912
65 com.apple.HIToolbox 0x91b5fa1b DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 3261
66 com.apple.HIToolbox 0x91b5e62c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
67 com.apple.HIToolbox 0x91b71e65 SendEventToEventTarget + 88
68 com.apple.HIToolbox 0x91d14d05 ToolboxEventDispatcher + 82
69 com.apple.HIToolbox 0x91d14bc9 RunApplicationEventLoop + 240
70 com.adobe.illustrator 0x000aafa1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541
71 com.adobe.illustrator 0x00112f9c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520
72 com.adobe.illustrator 0x000d412a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
73 com.adobe.illustrator 0x00003316 0x1000 + 8982
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a1478ce kevent64 + 10
1 libdispatch.dylib 0x92f2073f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x92f203a2 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 com.adobe.amt.services 0x046ea274 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x046e3074 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x046ea2da C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
7 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
8 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69bce1 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x916132f6 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x91612e55 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x91613050 TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x915f331c TimerThread + 93
7 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
8 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
9 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69ba4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9a69f1c0 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x916130da TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91613312 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x915deddf MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
10 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
11 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 AdobeAGM 0x01abe59d AGMInitialize + 3243373
4 AdobeAGM 0x01abf1ed AGMInitialize + 3246525
5 AdobeAGM 0x01ac4de0 AGMInitialize + 3270064
6 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
7 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
8 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9a1468f6 __semwait_signal + 10
1 libsystem_c.dylib 0x93eebc06 nanosleep$UNIX2003 + 218
2 com.adobe.illustrator.plugins.AISaveForWeb 0x17e068bb CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106329
3 com.adobe.illustrator.plugins.AISaveForWeb 0x17e01303 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 84385
4 com.adobe.illustrator.plugins.AISaveForWeb 0x17e069c8 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106598
5 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
6 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
7 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 21:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9a140a22 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x915df16c MPWaitOnSemaphore + 120
2 MultiProcessor Support 0x19f11124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x915df43a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 24:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 25:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 26:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 27:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 28:
0 libsystem_kernel.dylib 0x9a146e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a69b2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a698e2e start_wqthread + 30
Thread 29:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x31a4742f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x317e053f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 30:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x31a4742f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x317e053f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 31:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x31a4742f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x317e053f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 32:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69b76f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x31a4742f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x317e053f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 33:
0 libsystem_kernel.dylib 0x9a1468f6 __semwait_signal + 10
1 libsystem_c.dylib 0x93eebc06 nanosleep$UNIX2003 + 218
2 com.adobe.illustrator.plugins.Scripting Support 0x1400b94b PluginMain + 447467
3 com.adobe.illustrator.plugins.Scripting Support 0x13fedb23 PluginMain + 325059
4 com.adobe.illustrator.plugins.Scripting Support 0x1400ba58 PluginMain + 447736
5 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
6 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
7 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 34:
0 libsystem_kernel.dylib 0x9a14676e __recvfrom + 10
1 libsystem_c.dylib 0x93eebd22 recv$UNIX2003 + 55
2 ServiceManager-Launcher.dylib 0x12d542d7 Invoke + 54887
3 ServiceManager-Launcher.dylib 0x12d53376 Invoke + 50950
4 ServiceManager-Launcher.dylib 0x12d52227 Invoke + 46519
5 ServiceManager-Launcher.dylib 0x12d52279 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x12d52303 Invoke + 46739
7 ServiceManager-Launcher.dylib 0x12d4c706 Invoke + 23190
8 ServiceManager-Launcher.dylib 0x12d4c8ef Invoke + 23679
9 ServiceManager-Launcher.dylib 0x12d4d4cf Invoke + 26719
10 ServiceManager-Launcher.dylib 0x12d4d5cd Invoke + 26973
11 ServiceManager-Launcher.dylib 0x12d509b8 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x12d50c61 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x12d5128f Invoke + 42527
14 ServiceManager-Launcher.dylib 0x12d5148c Invoke + 43036
15 ServiceManager-Launcher.dylib 0x12d4311a Login + 1654
16 ServiceManager-Launcher.dylib 0x12d446f7 Login + 7251
17 ServiceManager-Launcher.dylib 0x12d519fb Invoke + 44427
18 ServiceManager-Launcher.dylib 0x12d53f49 Invoke + 53977
19 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
20 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
21 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 35:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69bce1 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x31a473f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x31a61e4e APXGetHostAPI + 2708990
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 36:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69bce1 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x31a473f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x31bbe348 APXGetHostAPI + 4135672
5 com.adobe.adobeswfl 0x31a4751c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x31a47587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x31a476a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 37:
0 libsystem_kernel.dylib 0x9a146512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a69babe _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x9a69bce1 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x916132f6 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x91612e55 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x91613050 TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x915bd6ce AsyncFileThread(void*) + 286
7 libsystem_pthread.dylib 0x9a69ae13 _pthread_body + 138
8 libsystem_pthread.dylib 0x9a69ad89 _pthread_start + 162
9 libsystem_pthread.dylib 0x9a698e52 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02dd9d9d ecx: 0x01e7f798 edx: 0x00000000
edi: 0x00000000 esi: 0x33a27a90 ebp: 0xbfffc908 esp: 0xbfffc8d0
ss: 0x00000023 efl: 0x00010246 eip: 0x02e5fbe3 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (39 - 15.1.0) <A59087EC-3C72-CC25-4C18-47FAB3D91DFE> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x153d000 - 0x154dfff com.apple.carbonframeworktemplate (1.0 - 1.0) <02AB017F-BF6A-B96F-9D39-5F23B36EF2E5> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1554000 - 0x156fff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x158a000 - 0x15cefff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <65C09343-06AC-9256-3260-70AFDEA99C82> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x1633000 - 0x1633fff +SPBasic (0) <00D26E34-33A4-31BF-3516-87513A07D019> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1638000 - 0x163effb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x1647000 - 0x175cfff +AdobeACE (1) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1782000 - 0x1ca8fff +AdobeAGM (1) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1df2000 - 0x1e2efff +AdobeARE (1) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1e38000 - 0x1e5eff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1e71000 - 0x1e8cfff +AdobeBIB (1) <5AA925B7-D30E-B230-1B81-7CB6E3B4F2DB> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1e97000 - 0x1eb8ff7 +AdobeBIBUtils (1) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1ec5000 - 0x21b7ff7 +AdobeCoolType (1) <90757246-5467-2606-4095-19B63B255F2F> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2244000 - 0x22dcfff +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <A9394CC7-8E48-FE0F-FDB5-37D0FE77435B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x233d000 - 0x2420fef +AdobePDFPort (1) <26DE29E1-7799-DBE8-47AE-A95FEA7DE1EB> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2458000 - 0x2a8dfeb +AdobePDFL (1) <B295BDBD-65E8-CE6D-865B-79276D0507B2> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2bc3000 - 0x2c50ff7 +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <68FB7168-645E-BD55-5EAA-007315B53997> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2c97000 - 0x2d37fef +AdobeSVGExport (0) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2d63000 - 0x3001ff2 +AdobeSVGRE (0) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x30df000 - 0x3137ff7 +AdobeXMP (0) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x3147000 - 0x31d3fef +AdobeXMPFiles (0) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x320c000 - 0x32d9ff3 +libicui18n.dylib.36.0 (36) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x333c000 - 0x3416fef +libicuuc.dylib.36.0 (36) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3456000 - 0x3e06fff +libicudata.dylib.36.0 (36) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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If relevant, here is the Extensions Suitcase 5 update that may solve the issue:
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Direct update link:
http://bin.extensis.com/SuitcaseFusion5-M-16-2-5.zip
Or you may consider an upgrade to Suitcase Fusion 6:
Suitcase Fusion – Features & Benefits | Suitcase Fusion 6 | Extensis
Or you may look at this more general cause/solution (set):
http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mavericks-os-x-109.html -
HELP // Illustrator CC (2014) Crashes every time I open it.
I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
HELP!
Process: Adobe Illustrator [677]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [677]
User ID: 501
Date/Time: 2015-03-18 16:56:30.245 -0700
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
Time Awake Since Boot: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010ecfd5c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x000000010ce13721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x0000000114284df1 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
7 com.adobe.illustrator 0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
8 com.adobe.illustrator 0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
9 com.adobe.illustrator 0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
10 com.adobe.illustrator 0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
11 com.adobe.illustrator 0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
12 com.adobe.illustrator 0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
13 com.adobe.illustrator 0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
14 com.adobe.illustrator 0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
15 com.adobe.illustrator 0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
16 com.adobe.illustrator 0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
17 com.adobe.illustrator 0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
18 com.adobe.exo.framework 0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
19 com.adobe.exo.framework 0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
20 com.adobe.exo.framework 0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
21 com.adobe.exo.framework 0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
22 com.adobe.dvacore.framework 0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
23 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
24 com.adobe.dvacore.framework 0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
25 com.adobe.dvacore.framework 0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
26 com.adobe.exo.framework 0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
27 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
28 com.apple.AppKit 0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
29 com.apple.AppKit 0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
30 com.apple.AppKit 0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
31 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
32 com.apple.AppKit 0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
33 com.apple.AppKit 0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
34 com.apple.AppKit 0x0000000101edf35b -[NSApplication sendEvent:] + 3937
35 com.adobe.dvaui.framework 0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
36 com.adobe.exo.framework 0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
37 com.apple.AppKit 0x0000000101d6b608 -[NSApplication run] + 711
38 com.adobe.exo.framework 0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
39 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
40 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
41 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
42 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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