Illustrator CC - illustrator CC 2014 Upgrade. But a problem arises. Help!

However, after you install the 2014 version.
CC to work with files. The file is not open.
'Can't open illustration.' With that notice.
Not only one file.
Apart from other files.
Lost to upgrade an existing file.
So not going to upgrade to the product?
A good way to do this?

In English? If you have specific issues, you need to explain them properly and provide technical information like system specs, details about your files and so on. Feel free to post in your native language. That's what the Translate button is for...
Mylenium

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Do you make sure that the Link box is checked when using the Place dialog? Also make sure that when you save the file, don not check the box that says Include Linked Files in the Save dialog.

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no you should be fine. Call custoemr service. They will patch you up.

Illustrator cc 2014 trial crashes right after launch

i just downloaded illustrator cc 2014 trial, but it crashes right after launch without error messages appearing. how should i fix it?

terexina,
Just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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I can't download Illustrator CC 2014.1. It just doesn't show up in the Creative Cloud application. It just shows the old Illustrator CC 2014.

Hi Matbathome,
Have you checked Help>Updates within application.
Is it still not showing the Illustrator 2014.1 to update?
If you still don't see the update then rename the AdobeUpdaterPrefs.dat file to AdobeUpdaterPrefs.dat_old and
recheck the update with in application.
Mac OS
/Users/<user name>/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdaterPrefs.dat
Windows 7.0 and Higher
C:\Users\<user name>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat
Windows XP
C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat
If you still facing the problem then SIGN OUT from Creative Cloud Desktop app and rename OOBE folder.
Windows 32 bit
Using Explorer, navigate to \Program Files\Common Files\Adobe\.
Rename OOBE to OOBE_old.
Windows 64 bit
Using Explorer, navigate to \Program Files (x86)\Common Files\Adobe\.
Rename OOBE to OOBE_old.
Mac OS
Using Finder, navigate to /Library/Application Support/Adobe/.
Important: Perform these steps in the system Library folder. If prompted, enter your Administrator password.
Rename OOBE to OOBE_old.
Hope this helps.
Please let me know the outcome.
Regards,
Sumit Singh

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Try
_ Empty your temp folder .
_ Delete the "AAMUpdater" and "AAMUpdaterInventory" in:
MAC :
<Startup Disk>/Library/Application Support/Adobe and /Users/<user name>/Library/Application Support/Adobe/
WIN :
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Kerry Ann,
You may try a chat (they should be there for the next 12 hours):
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Upgrade error illustrator CC 2014 - Patch failed

Creative Clouds states that Illustrator has successfully installed, but that a patch failed..
I have manually uninstalled and reinstalled Illus. When that did not work, I uninstalled all adobe products restrated my PC and reinstalled everything.
Same error.
The error reads as follows when I open illustrator:
Error reads: Error loading plugins.
ContextMenuTouch.aip
CurvatureTool.aip
CurvatureToolUI.aip
CurvatureFittingSuite.aip
DesignLibrary.aip
PNGExport.aip
SketchingTools.aip
TouchStatusBarUI.aip

When starting Illustrator after I get the above error, this is what I get:
The procedure entry point
?UI_DoPointerEvent@UI_ScrollView@controls@dvaui@@MEAANPEAVUI_Node@ui@3@AEBVPointerEvent@53 @@Z could not be located in the dynamic link library dvaui.dll

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Hi!
I Have a lot of problems with the Illustrator CC 2014. And it freaks me out. I have no idea how to reach Adobe. I've tried another Adobe forum but haven't heard anything.. I would appreciate some sort of help. Or if someone knows where to post the question?
1) First of all can't save files… I wish this could be the number one feature in a design app but apparently not..
I got "unknown error " and all work spent is gone forever. This happens a lot.
2) also lagging problems. when moving graphics and zooming in illustrator. it is SO stressful.
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Nils Petter,
If no brighter suggestion comes up, you may try the list, see below.
Did you install fully on both computers (after upgrading the OS if relevant)?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator CC - illustrator CC 2014 Upgrade. But a problem arises. Help!

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