Illustrator CC opens file showing missing embedded images. Illustrator 5.1 opens same file fine with no missing images.

How do I get CC to open these files correctly? Is the client saving them incorrectly?
My work around has now become a pain & I need to know why Illustrator CC tells me most/all embedded images are missing in files received by clients.
Illustrator 5.1 opens the files ok & gives me no errors. It does a few funky things because ti says the file was produced with a new version. The file previews fine in the Finder window & shows all images. The issue with opening them in 5.1 is it wants to open 1 page at a time like the AI file is a PDF.
Why is CC failing to recognize the embedded images? Are the images not embedded correctly by the client? Is 5.1 pulling from some lower res version of the images? Files export from 5.1 as hires. Stumped.
Oh my gosh why arent they just using InDesign. : (

Please get informed about how Illustrator saves files and what exactly is in a file and how it is re-opened.
When in Illustrator CS5, Illustrator actually opens the PDF part of the file that contains all the images. Always.
When in Illustrator CC, Illustrator accesses the AI part of the file, which doesn't necessarily contain the images.

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