Illustrator cc14 crashes on mac os 10.10.3
i have illustrator cc14 and it crashes on mac os 10.10.3 and 10.10 and on 10.7.5
what to do?
dos adobe have a live chat ?
This is a copy of the crash report:
Process: Adobe Illustrator [7903]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.0.0 (18.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [7903]
User ID: 504
Date/Time: 2015-04-16 15:45:49.189 +0300
OS Version: Mac OS X 10.10.3 (14D131)
Report Version: 11
Anonymous UUID: BF6B4053-ECF3-9608-1CD0-091D41CFE5F0
Sleep/Wake UUID: 095EC3F5-01CE-4606-9EB3-F81B2CE9756D
Time Awake Since Boot: 29000 seconds
Time Since Wake: 21000 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001014ca000 [ 20.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 com.adobe.illustrator 0x0000000100011434 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 50196
2 com.adobe.illustrator 0x0000000100388e68 SLO::Array<unsigned char>::IterativeDestructArrayElements(void*, int) + 37880
3 com.adobe.illustrator 0x000000010097a89e std::basic_string<void*, std::char_traits<void*>, std::allocator<void*> >::_M_mutate(unsigned long, unsigned long, unsigned long) + 36894
4 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab625af PluginMain + 380175
5 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89596 PluginMain + 539894
6 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab85118 PluginMain + 522360
7 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab84c5b PluginMain + 521147
8 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89497 PluginMain + 539639
9 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab85118 PluginMain + 522360
10 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab84c5b PluginMain + 521147
11 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89497 PluginMain + 539639
12 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab816cd PluginMain + 507437
13 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab807f8 PluginMain + 503640
14 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab4abef PluginMain + 283471
15 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab30edc PluginMain + 177724
16 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab2a43c PluginMain + 150428
17 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab2a96c PluginMain + 151756
18 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab06899 PluginMain + 4089
19 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab059cd PluginMain + 301
20 com.adobe.illustrator 0x0000000100a27ac8 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 21384
21 com.adobe.illustrator 0x0000000100a22d93 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1619
22 com.adobe.illustrator 0x0000000100a259d6 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 12950
23 com.adobe.illustrator 0x000000010042a77b std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 9787
24 com.adobe.illustrator 0x0000000100629945 std::vector<unsigned char, std::allocator<unsigned char> >::_M_fill_insert(__gnu_cxx::__normal_iterator<unsigned char*, std::vector<unsigned char, std::allocator<unsigned char> > >, unsigned long, unsigned char const&) + 5541
25 com.adobe.illustrator 0x000000010040a14e void std::_Construct<dvaui::dialogs::FileDialogFilterInfo, dvaui::dialogs::FileDialogFilterInfo>(dvaui::dialogs::FileDialogFilterInfo*, dvaui::dialogs::FileDialogFilterInfo const&) + 17294
26 com.apple.AppKit 0x00007fff957d5460 __NSPasteboardProvideData + 331
27 com.apple.CoreFoundation 0x00007fff8da7a348 __CFPasteboardClientCallBack + 1016
28 com.apple.CoreFoundation 0x00007fff8da4dc68 __CFMessagePortPerform + 568
29 com.apple.CoreFoundation 0x00007fff8d9d4c79 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
30 com.apple.CoreFoundation 0x00007fff8d9d4beb __CFRunLoopDoSource1 + 475
31 com.apple.CoreFoundation 0x00007fff8d9c6767 __CFRunLoopRun + 2375
32 com.apple.CoreFoundation 0x00007fff8d9c5bd8 CFRunLoopRunSpecific + 296
33 com.apple.HIToolbox 0x00007fff90cc856f RunCurrentEventLoopInMode + 235
34 com.apple.HIToolbox 0x00007fff90cc81ee ReceiveNextEventCommon + 179
35 com.apple.HIToolbox 0x00007fff90cc812b _BlockUntilNextEventMatchingListInModeWithFilter + 71
36 com.apple.AppKit 0x00007fff954e49bb _DPSNextEvent + 978
37 com.apple.AppKit 0x00007fff954e3f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
38 com.apple.AppKit 0x00007fff954d9bf3 -[NSApplication run] + 594
39 com.adobe.exo.framework 0x000000010a06a208 exo::app::OS_AppBase::RunEventLoop() + 56
40 com.adobe.illustrator 0x0000000100498745 std::_Rb_tree<short, std::pair<short const, unsigned short>, std::_Select1st<std::pair<short const, unsigned short> >, std::less<short>, std::allocator<std::pair<short const, unsigned short> > >::_M_insert_unique(std::pair<short const, unsigned short> const&) + 13605
41 com.adobe.illustrator 0x000000010043c4cc std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 82828
42 com.adobe.illustrator 0x000000010042d247 std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 20743
43 com.adobe.illustrator 0x0000000100002f04 0x100000000 + 12036
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff961e8232 kevent64 + 10
1 libdispatch.dylib 0x00007fff8c4daa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff961e7136 __psynch_cvwait + 10
1 com.adobe.AGM 0x0000000102ca775b 0x102965000 + 3417947
2 com.adobe.AGM 0x0000000102ca8d51 0x102965000 + 3423569
3 com.adobe.AGM 0x0000000102cbe72f 0x102965000 + 3512111
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 3:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff961e73fa __select + 10
1 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff961e748a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff884e7e50 usleep + 54
2 com.adobe.illustrator.plugins.dBrushTool 0x000000012af2640b PluginMain + 355483
3 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 6:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 7:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 8:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 9:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 10:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 11:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 12:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 13:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 14:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 15:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 16:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 17:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 18:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 19:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 20:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 21:
0 libsystem_kernel.dylib 0x00007fff961e748a __semwait_signal + 10
1 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1fc5e8 PluginMain + 1496248
2 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1e49be PluginMain + 1398926
3 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1fc1a5 PluginMain + 1495157
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff961e733a __recvfrom + 10
1 VulcanMessage5.dylib 0x000000013f021b32 vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 24
2 VulcanMessage5.dylib 0x000000013f01fc40 vcfoundation::io::BufferedReader::InternalRead(char*, long) + 112
3 VulcanMessage5.dylib 0x000000013f01fcae vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 60
4 VulcanMessage5.dylib 0x000000013f0187d0 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 70
5 VulcanMessage5.dylib 0x000000013f019262 vcfoundation::io::Serializer::InternalDeserialize() + 30
6 VulcanMessage5.dylib 0x000000013f01916f vcfoundation::io::Serializer::Deserialize() + 9
7 VulcanMessage5.dylib 0x000000013f01e782 vcfoundation::ncomm::Connection::ReadIn() + 28
8 VulcanMessage5.dylib 0x000000013f01e8c6 vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 40
9 VulcanMessage5.dylib 0x000000013f01e681 vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 109
10 VulcanMessage5.dylib 0x000000013f01e5fa vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 32
11 VulcanMessage5.dylib 0x000000013f00f32b adobe::vulcan::servicemgr::CSIRequest::Execute() + 53
12 VulcanMessage5.dylib 0x000000013f010507 adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 353
13 VulcanMessage5.dylib 0x000000013f01f2d0 vcfoundation::thread::AbstractThread::Run() + 50
14 VulcanMessage5.dylib 0x000000013f023523 vcfoundation::thread::Thread::ThreadProc(void*) + 9
15 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
16 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
17 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 28:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 29:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 33:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 34:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 35:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 36:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 37:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 38:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 39:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 40:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 41:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 42:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 43:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 44:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 45:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 46:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 47:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 48:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 49:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 50:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 51:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 52:
0 libsystem_kernel.dylib 0x00007fff961e24de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff961e164f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8d9c6eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8d9c637b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8d9c5bd8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff955ac66b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 53:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 54:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 55:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 56:
0 libsystem_kernel.dylib 0x00007f
jp,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
There is also Adobe phone Support (only CC/CC2014),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
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Illustrator CS5 Crashing on MAC OSX 10.8.3
Hi.
All of a sudden my Illustrator does not open on my MAC whatsoever.
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Thanks in advance for the help.
Here is the error report I get:
Process:
Adobe Illustrator [1701]
Path:
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
399 (15.0.2)
Code Type:
X86 (Native)
Parent Process: launchd [144]
User ID:
501
Date/Time:
2013-05-07 14:00:19.052 -0400
OS Version:
Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report:
146963 sec
Crashes Since Last Report:
5
Per-App Interval Since Last Report: 19 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID:
A41309C3-345E-438B-91DF-3D06BE62551B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
Application Specific Backtrace 1:
0 CoreFoundation
0x96612e9b __raiseError + 219
1 libobjc.A.dylib
0x9376252e objc_exception_throw + 230
2 CoreFoundation
0x9657261b +[NSException raise:format:] + 139
3 Foundation
0x97cc52c5 -[NSConcreteTask launchWithDictionary:] + 521
4 Foundation
0x97cc4858 +[NSTask launchedTaskWithLaunchPath:arguments:] + 252
5 ExtensisFontManagementAICS5
0x0ffddf95 _Z19FindAndLaunchFMCorePSs + 651
6 ExtensisFontManagementAICS5
0x0ffddaab _ZN9EPILoader17GetSharedInstanceEv + 247
7 ExtensisFontManagementAICS5
0x0ff9038c _Z13StartupPluginP18SPInterfaceMessage + 244
8 ExtensisFontManagementAICS5
0x0ff908b3 _Z4MainPcS_Pv + 177
9 Adobe Illustrator
0x006e8632 _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3769602
10 Adobe Illustrator
0x006e4797 _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3753575
11 Adobe Illustrator
0x006ec45a _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3785514
12 Adobe Illustrator
0x006ec51a _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3785706
13 Adobe Illustrator
0x001c02cc _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 1716656
14 Adobe Illustrator
0x006ecf6f _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3788351
15 Adobe Illustrator
0x006e6827 _Z19AWS_CUI_RevertAlertP15OpaqueWindowPtrRN5adobe3aws3gen6StringItEES6_ + 3761911
16 Adobe Illustrator
0x001be936 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 1710106
17 Adobe Illustrator
0x001c01a3 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 1716359
18 Adobe Illustrator
0x00113d3a _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 1010718
19 Adobe Illustrator
0x00050768 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 210508
20 Adobe Illustrator
0x000513f6 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 213722
21 Adobe Illustrator
0x00050b6e _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 211538
22 Adobe Illustrator
0x00113001 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 1007333
23 Adobe Illustrator
0x000d424a _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_1 4QAttributeListEPS3_PNS2_8QProjectEl + 749870
24 Adobe Illustrator
0x00003436 Adobe Illustrator + 9270
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x966136b7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib
0x9376252e objc_exception_throw + 230
2 com.apple.CoreFoundation
0x9657261b +[NSException raise:format:] + 139
3 com.apple.Foundation
0x97cc52c5 -[NSConcreteTask launchWithDictionary:] + 521
4 com.apple.Foundation
0x97cc4858 +[NSTask launchedTaskWithLaunchPath:arguments:] + 252
5 com.extensis.AutoActivationPlugin.AI15
0x0ffddf95 FindAndLaunchFMCore(std::string*) + 651
6 com.extensis.AutoActivationPlugin.AI15
0x0ffddaab EPILoader::GetSharedInstance() + 247
7 com.extensis.AutoActivationPlugin.AI15
0x0ff9038c StartupPlugin(SPInterfaceMessage*) + 244
8 com.extensis.AutoActivationPlugin.AI15
0x0ff908b3 Main(char*, char*, void*) + 177
9 com.adobe.illustrator
0x006e8632 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602
10 com.adobe.illustrator
0x006e4797 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575
11 com.adobe.illustrator
0x006ec45a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514
12 com.adobe.illustrator
0x006ec51a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785706
13 com.adobe.illustrator
0x001c02cc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716656
14 com.adobe.illustrator
0x006ecf6f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3788351
15 com.adobe.illustrator
0x006e6827 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3761911
16 com.adobe.illustrator
0x001be936 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1710106
17 com.adobe.illustrator
0x001c01a3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716359
18 com.adobe.illustrator
0x00113d3a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1010718
19 com.adobe.illustrator
0x00050768 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 210508
20 com.adobe.illustrator
0x000513f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 213722
21 com.adobe.illustrator
0x00050b6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211538
22 com.adobe.illustrator
0x00113001 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007333
23 com.adobe.illustrator
0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
24 com.adobe.illustrator
0x00003436 0x1000 + 9270
Thread 1:
0 libsystem_kernel.dylib
0x92c460ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x91da80ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x91da7e79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x91d8fd2a start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x92c469ae kevent + 10
1 libdispatch.dylib
0x90277c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x902777a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib
0x92c460ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x91da80ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x91da7e79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x91d8fd2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x92c460ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x91da80ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x91da7e79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x91d8fd2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x92c458e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x91daa2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x91e37af0 pthread_cond_wait + 48
3 com.adobe.amt.services
0x046b4126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services
0x046acdb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services
0x046b418c AMTThread::Worker(void*) + 24
6 libsystem_c.dylib
0x91da55b7 _pthread_start + 344
7 libsystem_c.dylib
0x91d8fd4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x92c458e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x91daa2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x91daa572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x95adb6ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore
0x95adb184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore
0x95adb40d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore
0x95ac11a3 TimerThread + 324
7 libsystem_c.dylib
0x91da55b7 _pthread_start + 344
8 libsystem_c.dylib
0x91d8fd4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x92c458e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x91daa280 _pthread_cond_wait + 833
2 libsystem_c.dylib
0x91e30095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x95adb492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x95adb68e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore
0x95a27b8b MPWaitOnQueue + 261
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x95aaea7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x91da55b7 _pthread_start + 344
10 libsystem_c.dylib
0x91d8fd4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x92c458e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x91daa2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x91e37af0 pthread_cond_wait + 48
3 AdobeAGM
0x01ab159d AGMInitialize + 3243373
4 AdobeAGM
0x01ab21ed AGMInitialize + 3246525
5 AdobeAGM
0x01ab7de0 AGMInitialize + 3270064
6 libsystem_c.dylib
0x91da55b7 _pthread_start + 344
7 libsystem_c.dylib
0x91d8fd4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x97cc50cd ecx: 0x00000000 edx: 0x00000000
edi: 0x93762459 esi: 0x0f9b2950 ebp: 0xbfffeb08 esp: 0xbfffeb00
ss: 0x00000023 efl: 0x00000286 eip: 0x966136b7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0d1fc000
Logical CPU: 0
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (399 - 15.0.2) <E981EB14-E985-235C-5B50-36ECD01A3851> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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0x93876000 - 0x93876fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x93877000 - 0x93c5afff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x93c5b000 - 0x93c80ff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x93c81000 - 0x93cc0ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x93cc1000 - 0x93cd6fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x93d2e000 - 0x93d2efff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93d2f000 - 0x93d33fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x93d34000 - 0x93d41ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x93d42000 - 0x93d4effa com.apple.CrashReporterSupport (10.8.3 - 417) <A4A45B14-8992-3739-82BC-3C5E5C2686F9> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x93d97000 - 0x93dc0fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x93dc1000 - 0x93df4ffb com.apple.GSS (3.0 - 2.0) <9566A96D-C296-3ABD-A12A-E274C81C0B25> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x94090000 - 0x940a6fff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x940a7000 - 0x940c6ff3 com.apple.Ubiquity (1.2 - 243.15) <E10A2937-D671-3D14-AF8D-BA25E601F458> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x940c7000 - 0x9419bff3 com.apple.backup.framework (1.4.2 - 1.4.2) <0473EB45-E9BF-3C10-B235-A6E2B960A88F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9419c000 - 0x941e4ff5 com.apple.opencl (2.2.18 - 2.2.18) <004A1DE4-49C6-3938-8B54-CD1DC23BDBE5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x941e7000 - 0x9427ffff com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x9490d000 - 0x94968fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x94969000 - 0x9496ffff libGFXShared.dylib (8.7.25) <4268BFAF-4529-3B40-A8B9-66F176AC20CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x94a89000 - 0x94ea6fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x94ea7000 - 0x94f47ff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x94f48000 - 0x94f97ff6 libTIFF.dylib (849) <229EBA67-A2D3-30B7-8177-3CA5503360EC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x94fc3000 - 0x95011ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x95012000 - 0x95103ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x95104000 - 0x95162ff7 com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <953DD669-8C6E-387D-AB3F-D8C8965347DF> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x95163000 - 0x95178fff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x95179000 - 0x9520bffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B5Hi Mike.
Thanks for the response.
- In System preferences >> Other Java is not there
Am i missing something?
- Extensis. I search for it on the MAC and it only shows Extensis.jsx in the top hit.
Do i have it? I dont even want this. Do i need it?
- Disk Utility I dont see Repair Permissions anywhere.
Please Help -
Illustrator CS3 crashes in mac os 10.5.8
hi,
in the last days my illustrator (and photoshop, and Dremaweaver) has been crashing all the time, for no reason (i think!). Someone can help me in this issue? thanks!
below the report:
Process: Adobe Illustrator [394]
Path: /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 13.0.2 (13.0.2)
Code Type: X86 (Native)
Parent Process: launchd [63]
Interval Since Last Report: 18878 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 17543 sec
Per-App Crashes Since Last Report: 2
Date/Time: 2009-11-24 11:48:56.681 -0200
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 2C02A582-5205-4A84-A7AA-BFBAFA793888
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 14
Thread 0:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eaa8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x96d642ac RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x96d640c5 ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x96daae0f IsUserStillTracking(MenuSelectData*, unsigned char*) + 493
7 com.apple.HIToolbox 0x96d9407c TrackMenuCommon(MenuSelectData&, unsigned char*) + 3860
8 com.apple.HIToolbox 0x96d8f32b MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 279
9 com.apple.HIToolbox 0x96e1e030 MenuSelect + 104
10 com.apple.HIToolbox 0x96e1df9c HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 92
11 com.apple.HIToolbox 0x96d3c649 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 173
12 com.apple.HIToolbox 0x96d3c13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
13 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
14 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
15 com.apple.HIToolbox 0x96d6a603 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2579
16 com.apple.HIToolbox 0x96d3c4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
17 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
18 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
19 com.adobe.illustrator 0x0007c6da 0x1000 + 505562
20 com.apple.HIToolbox 0x96d3c13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
21 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
22 com.apple.HIToolbox 0x96d3b3e0 SendEventToEventTargetWithOptions + 58
23 com.apple.HIToolbox 0x96d69d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
24 com.apple.HIToolbox 0x96d3c4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
25 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
26 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
27 com.apple.HIToolbox 0x96dc4a6c ToolboxEventDispatcher + 86
28 com.apple.HIToolbox 0x96dc12c2 RunApplicationEventLoop + 222
29 com.adobe.illustrator 0x0007c91f 0x1000 + 506143
30 com.adobe.illustrator 0x000d24d1 0x1000 + 857297
31 com.adobe.illustrator 0x0009df4a 0x1000 + 642890
32 com.adobe.illustrator 0x000035e2 0x1000 + 9698
33 com.adobe.illustrator 0x00003509 0x1000 + 9481
Thread 1:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x92c892a3 TS_exception_listener_thread + 155
3 libSystem.B.dylib 0x92fae155 _pthread_start + 321
4 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x90daedbc -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x90daebd0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x90daeb35 -[NSConditionLock lockWhenCondition:] + 69
6 com.adobe.illustrator 0x00906809 0x1000 + 9459721
7 com.adobe.illustrator 0x008b640d 0x1000 + 9131021
8 com.adobe.illustrator 0x00906264 0x1000 + 9458276
9 com.apple.Foundation 0x90d68dfd -[NSThread main] + 45
10 com.apple.Foundation 0x90d689a4 __NSThread__main__ + 308
11 libSystem.B.dylib 0x92fae155 _pthread_start + 321
12 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92c8bcfe TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x92c8bade TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x92cbc9a8 TimerThread + 74
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x92cace7f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x92c8bcd2 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 AdobeACE 0x0134c743 0x131c000 + 198467
6 AdobeACE 0x0134bf71 0x131c000 + 196465
7 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92fae155 _pthread_start + 321
9 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x942413f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x94253d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x92fae155 _pthread_start + 321
5 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x92f7d3a6 mach_wait_until + 10
1 libSystem.B.dylib 0x92ff43ad nanosleep + 314
2 ...or.plugins.Save For Web(AI) 0x1df1a2a3 PowerPlug::Initializer::ReloadInitializers() + 141067
3 ...or.plugins.Save For Web(AI) 0x1df0a6b5 PowerPlug::Initializer::ReloadInitializers() + 76573
4 ...or.plugins.Save For Web(AI) 0x1df1a38d PowerPlug::Initializer::ReloadInitializers() + 141301
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 ...ia.Flash Player.authplaylib 0x2170be83 ExternalPlayer_Initialize + 292947
3 libSystem.B.dylib 0x92fae155 _pthread_start + 321
4 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x92f7d3a6 mach_wait_until + 10
1 libSystem.B.dylib 0x92ff43ad nanosleep + 314
2 ...r.plugins.Scripting Support 0x1bcf1db7 PluginMain + 377533
3 ...r.plugins.Scripting Support 0x1bcf4b81 PluginMain + 389255
4 ...r.plugins.Scripting Support 0x1bcf1ea1 PluginMain + 377767
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eb04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x931dfe17 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eb04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x931dff90 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x92cace7f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x92c8bcd2 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x931eaf72 TNodeSyncTask::SyncTaskProc(void*) + 84
6 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x92fae155 _pthread_start + 321
8 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x92fad9c6 kevent + 10
1 libSystem.B.dylib 0x92fae155 _pthread_start + 321
2 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x92fcc6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x92fae155 _pthread_start + 321
2 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 14 Crashed:
0 com.adobe.illustrator 0x004a88a7 0x1000 + 4880551
1 libstdc++.6.dylib 0x9025510c __gxx_personality_v0 + 1108
2 libstdc++.6.dylib 0x9025506c __gxx_personality_v0 + 948
3 libgcc_s.1.dylib 0x949955ee _Unwind_Backtrace + 270
4 libgcc_s.1.dylib 0x94995a20 _Unwind_Resume + 112
5 com.adobe.versioncue 0x1b3452b4 CommonSymbolsTerminate + 84854
6 com.adobe.versioncue 0x1b337645 CommonSymbolsTerminate + 28423
7 com.adobe.versioncue 0x1b3a46ce 0x1b026000 + 3663566
8 com.adobe.versioncue 0x1b3a5533 0x1b026000 + 3667251
9 com.adobe.versioncue 0x1b33c06f CommonSymbolsTerminate + 47409
10 com.adobe.versioncue 0x1b3a5a06 0x1b026000 + 3668486
11 com.adobe.versioncue 0x1b39a8e4 0x1b026000 + 3623140
12 com.adobe.versioncue 0x1b31063e ARMInitialize + 1767180
13 com.adobe.versioncue 0x1b05fbda 0x1b026000 + 236506
14 com.adobe.versioncue 0x1b3703f7 0x1b026000 + 3449847
15 com.adobe.versioncue 0x1b322bd0 ARMInitialize + 1842334
16 libSystem.B.dylib 0x92fae155 _pthread_start + 321
17 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x92f7d2c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00b2ba52 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 432710
2 com.adobe.illustrator 0x004f83fd 0x1000 + 5207037
3 com.adobe.illustrator 0x004f8677 0x1000 + 5207671
4 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x92f7d2c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00b2ba52 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 432710
2 com.adobe.illustrator 0x004f83fd 0x1000 + 5207037
3 com.adobe.illustrator 0x004f8677 0x1000 + 5207671
4 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92c8bcfe TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x931ecebc TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x92fae155 _pthread_start + 321
8 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 14 crashed with X86 Thread State (32-bit):
eax: 0x004a88a4 ebx: 0x1b3375a4 ecx: 0x25732850 edx: 0x25732850
edi: 0x00000004 esi: 0x00000000 ebp: 0xb072f9a8 esp: 0xb072f9a8
ss: 0x0000001f efl: 0x00010282 eip: 0x004a88a7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xeadffa +com.adobe.illustrator 13.0.2 (13.0.2) <8e6cd1cce7a84a7baceea0ed19b6b2b6> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1198000 - 0x11dffc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x11ef000 - 0x120aff9 +AdobePDFSettings ??? (???) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x1223000 - 0x1272fff +com.adobe.illustrator.aiport AIPort version 1.0 (1.0) <0a55d1daad6b4aac93cfa037c3107631> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x1308000 - 0x1309027 +SPBasic ??? (???) <8c6052ea97174a15acde0592898f9c31> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
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0x1fe46000 - 0x1fe52feb +com.adobe.illustrator.plugins.Navigator Adobe Navigator Plugin version 13.0.0 (13.0.2) <5697dc3160bd4a18a91d059c7191a929> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Navigator.aip/Contents/MacOS/Navigator
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0x1fe8f000 - 0x1febcfdf +com.adobe.illustrator.plugins.Layers Layers Palette version 13.0.0 (13.0.2) <c5355ec4b58c4d7db38436ab54fb4f11> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
0x1fec3000 - 0x1fed8fff +com.adobe.illustrator.plugins.KBSCPlugin Keyboard Shortcuts version 13.0.0 (13.0.2) <121df46410a3417c87aa1735f11cade8> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Keyboard Shortcuts.aip/Contents/MacOS/KBSCPlugin
0x1fedf000 - 0x1fee0fff +com.adobe.illustrator.plugins.FlattenS Flatten Suite version 13.0.0 (13.0.2) <a26b63a00077422f9bdc6d3f32204969> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FlattenS.aip/Contents/MacOS/FlattenS
0x1fee4000 - 0x1ff0dfff +com.adobe.illustrator.plugins.FlatteningPreview Flattening Preview version 13.0.0 (13.0.2) <e0f99ddb24074a418303f48dee86ceb2> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FlatteningPreview.aip/Contents/MacOS/Flatteni ngPreview
0x1ff1b000 - 0x1ff20fff +com.adobe.illustrator.plugins.FileClipboardPref FileClipboardPref version 13.0.0 (13.0.2) <8289834a698743fca9073b87517aff18> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FileClipboardPref.aip/Contents/MacOS/FileClip boardPref
0x1ff24000 - 0x1ffc8fec +com.adobe.illustrator.plugins.ColorHarmony ColorHarmony version 13.0.0 (13.0.2) <960c9636e4d94729b8218b95f5399d74> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/ColorHarmony.aip/Contents/MacOS/ColorHarmony
0x1ffe5000 - 0x20044fca +com.adobe.illustrator.plugins.CharParaStyles CharParaStyles version 13.0.0 (13.0.2) <6271a46fbb464b01aeafdb86b2b5606c> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
0x20059000 - 0x20096ff8 +com.adobe.illustrator.plugins.ArtStyle Art Style version 13.0.0 (13.0.2) <b1fe9063d1db457d949658b84f256ff2> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
0x200a1000 - 0x200d0ff6 +com.adobe.illustrator.plugins.AltGlyphPal AdobeAltGlyphPalette version 13.0.0 (13.0.2) <17801061f6cd46f5828410ec2cca93da> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/AltGlyphPal.aip/Contents/MacOS/AltGlyphPal
0x200f0000 - 0x200ffffe +com.adobe.illustrator.plugins.Align AdobeAlignObjects version 13.0.0 (13.0.2) <7b218bca572d4202a7fd111d2ee03446> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Align.aip/Contents/MacOS/Align
0x20103000 - 0x2013afff +com.adobe.illustrator.plugins.ActionPalette Action Palette version 13.0.0 (13.0.2) <bbb31959a0524c9a99e5fafb9386e4e1> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Action Panel.aip/Contents/MacOS/ActionPalette
0x20144000 - 0x2028bfff +com.adobe.illustrator.plugins.3D 3D version 13.0.0 (13.0.2) <64932f50e04343f2bbb09ea0ca95056f> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/3D.aip/Contents/MacOS/3D
0x202e4000 - 0x20372fe1 +com.adobe.illustrator.plugins.PDF Format PDF Format version 13.0.0 (13.0.2) <37dd3bb09b2b4b7096d71a1a51ec6e44> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Required/PDF Format.aip/Contents/MacOS/PDF Format
0x2039f000 - 0x203e3fef +ADMEveParserCarbon ??? (???) <ff198d19d5754c3f8a8008f440813627> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Required/ADMEveParserCarbon.bundle/Contents/MacOS/ADMEveParserCarbon
0x21123000 - 0x21142fed com.apple.audio.CoreAudioKit 1.5 (1.5) <82f2e52c502db7f3b32349a54209a0fe> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x21300000 - 0x218a7fd7 +com.macromedia.Flash Player.authplaylib 9.0.43.0 (1.0.4f43) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Resources/AuthPlayLib.bundle/Conte nts/MacOS/AuthPlayLib
0x22f1c000 - 0x22f51fd3 +com.adobe.epic adobe_epic 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x22f7e000 - 0x22f8afe3 +com.adobe.epic adobe_eula 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_eula.framework/adobe_eula
0x22fbc000 - 0x22fcafc5 +com.adobe.epic adobe_personalization 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/FHey kbroch,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [https://support.mozilla.org/en-US/kb/Firefox-not-start Firefox won't start] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps! -
Illustrator CS6 Crashing on Mac
I am not an everday user of illustrator, but I started having trouble with it crashing yesterday which is probably the first time I've used illustrator in a month or so. Here are the 4 scenarios I had after multiple attempts to open, create, or edit a file.
1. Spinning wheel of death when I try to open a file
2. Spinning wheel of death when I try to create a new file
3. Spinning wheel of death when I am lucky enough to far enought along to click file/new and get the pop up screen and change "print" to "web"
4. Spinning wheel of death when I try to use "image trace" when I manage to get that far.
There are a few more scenarios, but I the short answer is that I have more lock ups and have to force quit then I can get work done.
I have tried the following:
1. Uninstall illustrator (with preferences checked) and re-install
2. Called Adobe help desk and they walked me through locating the Adobe CS6 preferences Settings file. They had me delete "en_US" and it worked like a champ. No issues until I closed illustrator and opened it up again later today. Now I have the same issues as before.
System info :
Mac Mountain Lion OSX 10.8.3
3.2 GHz intel core i3
4 GB 1333MHz DDR3 (thinking of upgrading to 8GB Ram, but I don't think that is the issue since I just getting the spinning wheel of death that I let go for 20 minutes one time while I was on a client call)
Stand alone system and it happens even if no other programs are running.
Does anyone have any ideas on how to fix this othere that deleting the "en_US" file every time I want to use illustrator?
Thanks in adavace,
RobI have nearly the exact same issue. I'm a regular user of Illustrator and have never had this issue until the cs6 update. It seems that some files open fine, with no lag, and others I get the wheel of death for 20-30 minutes and then it will open.
The weird thing is, sometimes when I sleep my computer while the wheel of death is up and then resume, it seems to catch and start working. But, this is a huge pain to do to open a file. I've tried reinstalling, deleting prefs, permission repairs, etc with temporary success.
I think it is a AI memory issue because while this is happening, I notice that illustrator is VERY slowly eating up my HD space, but after my sleep fix, it quickly eats up several GB of space and then loads as it should.
Please help, I've been spending hours a day just trying to open file and do basic illustrator actions.
I know it isn't my hardware because this is the second newer model machine this has happened on, and the machine I'm on now is pretty pimped out.
Specs:
MacBook Pro 15" 2012 model.
2.6 ghz quad core i7 with 16gb 1600MHz DDR3 ram
512 SSD
1Gb dedicated video card w intel video
Mountain Lion- 10.8.3 -
Illustrator CS6 Crashes on Mac
Greetings, dear Adobe support crew!
Illustrator crashes
I have two copies of Adobe Design Standard Ukrainian version. I've installed them on two almost similar Macs. And everything is fine, except the copy of Illustrator on one of the computers. The software crashes right after the start. When I'm trying to load it with Shift key, it goes on, but with question marks instead of menus and palettes.
My actions
I've tried everything: reinstalled software 5 times, deleted doubled fonts, deleted all fonts, deleted all Adobe data manually and reinstalled software, cleared all cache with Onyx. But none of these steps worked.
Update. Tried Creative Suite Cleaner Tool. Nothing. Besides I can't uninstall applications now.
My tech specs
The Mac's configuration is: 2,5 GHz Intel Core i5, 16 GB 1600 MHz DDR3, AMD Radeon HD 6630M 256 MB, OS X 10.8.3. The Mac on which everything works fine is i7 with Intel Graphics 4000, the rest is similar. I use only licensed software and fonts.
Please help me with this issue ASAP, because my work depends on it.I've downloaded and installed trial of English version of Illustrator, and it worked properly. But then I reinstalled it back to Ukrainian and here we are:
Process: Adobe Illustrator [7779]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [270]
User ID: 501
Date/Time: 2013-05-20 18:54:49.697 +0300
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 27128 sec
Crashes Since Last Report: -34
Per-App Interval Since Last Report: 118 sec
Per-App Crashes Since Last Report: -30
Anonymous UUID: 2BD75975-5FE9-0B17-98B5-7731DF6CFB8F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000001091e7010
VM Regions Near 0x1091e7010:
__LINKEDIT 00000001091e3000-00000001091e7000 [ 16K] r--/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Adbeape.framework/Versions/A/adbeape
--> MALLOC metadata 00000001091e7000-00000001091e8000 [ 4K] r--/rwx SM=COW
MALLOC metadata 00000001091e8000-00000001091e9000 [ 4K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator 0x0000000100b3d34e 0x100000000 + 11785038
1 com.adobe.illustrator.plugins.Deform 0x000000011d3f292e PluginMain + 11022
2 com.adobe.illustrator.plugins.Deform 0x000000011d3f333e PluginMain + 13598
3 com.adobe.illustrator.plugins.Deform 0x000000011d3f9ce5 PluginMain + 40645
4 com.adobe.illustrator.plugins.Deform 0x000000011d3eff38 PluginMain + 280
5 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
6 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
7 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
8 com.adobe.illustrator 0x0000000100c82941 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393
9 com.adobe.illustrator 0x0000000100985618 0x100000000 + 9983512
10 com.adobe.illustrator 0x0000000100c82e93 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 16755
11 com.adobe.illustrator 0x0000000100c816a4 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10628
12 com.adobe.illustrator 0x0000000100986859 0x100000000 + 9988185
13 com.adobe.illustrator 0x0000000100987c0a 0x100000000 + 9993226
14 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
15 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
16 com.adobe.illustrator 0x00000001006ff280 0x100000000 + 7336576
17 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
18 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff909a1d16 kevent + 10
1 libdispatch.dylib 0x00007fff915dbdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff915db9ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff909a16d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93cdaf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93cdad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93cc51d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff909a16d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93cdaf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93cdad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93cc51d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff909a16d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93cdaf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93cdad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93cc51d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff973e8210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff973e83e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff9734ab14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff973bf7e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff973e8210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff973e83e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff9734ab14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff973bf7e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff973e8210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff973e83e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff9734ab14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff973bf7e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000119706c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x00000001194b4ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000119706c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x00000001194b4ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000119706c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x00000001194b4ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdcfe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000119706c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x00000001194b4ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff9099f686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9099ec42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8d940233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8d945916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8d9450e2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff9617a6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff961722de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdd023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000119706bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011971eddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff909a10fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93cdd023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000119706bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001198992c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x0000000119706cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000119706d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000119706e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff93cd87a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff93cc51e1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000005041524d rbx: 0x0000000000000000 rcx: 0x0000000000872b34 rdx: 0x000000010a05d8e0
rdi: 0x00000001091e7000 rsi: 0x0000000093cf339a rbp: 0x00007fff5fbfe690 rsp: 0x00007fff5fbfe690
r8: 0x00007fff5fbfe2b8 r9: 0x0000000110420e80 r10: 0x0000000000000000 r11: 0x0000000100875e40
r12: 0x000000011d4539c8 r13: 0x000000011c01e8d0 r14: 0x000000011c021140 r15: 0x0000000110410070
rip: 0x0000000100b3d34e rfl: 0x0000000000010206 cr2: 0x00000001091e7010
Logical CPU: 2
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0x7fff8f95f000 - 0x7fff902ef6ff com.apple.CoreGraphics (1.600.0 - 331.0.4) <4953961C-96DC-39D7-ADF5-B767F2A7E4E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x7fff902f0000 - 0x7fff90620fff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff90621000 - 0x7fff9063eff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff9063f000 - 0x7fff9063ffff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff907d2000 - 0x7fff907d2fff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff9083d000 - 0x7fff9098efff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <C680EE1A-B4ED-3E77-A08C-DC47922ACA33> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff9098f000 - 0x7fff909aaff7 libsystem_kernel.dylib (2050.22.13) <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
0x7fff909e8000 - 0x7fff90a1efff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x7fff90a1f000 - 0x7fff90a4afff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
0x7fff90a4b000 - 0x7fff90b48fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff90c63000 - 0x7fff90c82ff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff90c83000 - 0x7fff90c85fff com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff90c86000 - 0x7fff90caefff libJPEG.dylib (849) <5C9052F6-D0B3-39CC-8302-468B43D694D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resourc -
Illustrator CC crashes on Mac OS X 10.8.5
I am upgrading to Mavericks to see if that'll help. I also downloaded and installed the latest Adobe CC update, but that didn't help.
It crashes when I try to move objects with the selection tool, or when I try to move layers.
Anyone have any suggestions?Moving this discussion to the Illustrator forum.
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Illustrator CS4 crash with Mac OS X.10 Yosemite
Hello, after installing Mac OS X.10 Yosemite, my Illustrator CS4 doesn't open and block with this message below. I run the latest version of Java. Anyone has an idea or a solution to fix this bug ? ?
Could you please tell me how you reinstalled CS4? I have uninstalled CS4 and followed the instructions to download a trial version to reinstall but all I get is this:
How do I use this to reinstall? Going mad as I had exactly the same issues when I bought a new iMac last year with Mavericks. I can't afford to shell out £1,000s of pounds on CS6 nor can I afford £50 a month for something that was working fine before I made the error of upgrading to Yosemite. -
Adobe Illustrator CC crashes on Mac OS X 10.9
It crashes when it starts, no error messages, just crash... But it works fine with root account. What's the problem?
Hi dyzdyz010,
It is because of the permission issues of the user on the system. You should grant read-write permission to the ~/Library/Application Support/... and ~/Library/Preferences/... and propogate that to all the children of these folders.
Sanjay. -
working in adobe illustrator - computer crashed - will not soft boot or reset PRAM - should i reinstall from CD snow leopard 10.6.3? I have an extra hard drive in my MAC with time machine on it set to do auto back ups. How do i recover ?
Well first you have to figure out what is wrong with the machine and solve that problem first.
Your post is very vague on what occured, and there are many types of "crashes" it really depends upon what see on the screen and what the hardware does, we can't see it to tell you, so you have to tell us.
I suggest you run through these user tips and provide more information about your hardware.
Disconnect the TimeMachine drive for now
..Step by Step to fix your Mac
Help us to help you on these forums
Create a data recovery/undelete external boot drive
If this is going way over your head, there are local PC/Mac techs that will assist you for a fee, Apple only does hardware repairs and is advised to use them if you discover it is, especially if under warranty/AppleCare.
Hard drive and RAM upgrades can be handled yourself or by a outside tech in many older models of Mac, but don't expect Apple to cover the new parts.
Install/upgrade RAM or storage drive in Mac's -
Illustrator CC crashes on startup using Mac OS X 10.7.5
Hi,
after bootup and the welcome screen is loaded, the program crashes when I hover over the program menu/UI.
I've tried several attempt using the guides for 10.8 and 9 versions but no progress so far.
My latest attempt was installing the Java 7 but it didn't bring any luck there either.
I'm using as titled Mac OS X 10.7.5 on a Mac Pro late 2006.
I realized that after update 17.1 of Illustator CC this problem occured. That might be the problem. But as I menitioned before, no fix yet follow instructions for 10.8 or 9 versions of Mac OS X.
Best regards,
// JesperHi Jesper,
Try following:
1. Check if you have all the Verdana family fonts installed.
2. You have Wacom drivers updated to the latest version.
3. You do not have any incompatible 3rd party plugins installed. To check that keep removing 3rd party plugins one-by-one and see if Ai launches fine.
4. Verify read/write premissions on your preferences folder.
5. Do see this KB article as this might be the issue: http://helpx.adobe.com/illustrator/kb/illustrator-indesign-crash-sync-settings.html
If any of the above doesn't work then provide us with a crash log so that we can help you on this further.
Regards,
Dhirendra -
Hi!
I need kelp, Illustrator CC2014 crashes at launch on Mac OS X Yosemite (10.10.1), I've updated Java and it still crash.
Then I moved to a different carpet plugin files that look like this and didn't worked.I have no idea about the second part of your question but as for Java you need to install the Apple Java for OSX 2014-001. Look for it on the Apple site.
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My illustrator cs6 crashes when I use the gradient tool. I'm using a mac with mac os 10.9.3.
This driving me mad... any help out there?mr.roo,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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