Illustrator crashing when I try to save.

Hi,
Having problems with Illustrator CS6 on Mac. When I come to save a file, more often than not, it freezes, crashes & then closes. I tried to download the software patch but this is coming up with an error message when I click the icon to install it, the error message says something like 'This download is not applicable for your product' :-s Really stuck & it's beginning to slow my work process down quite a bit.
I tried the online chat but to be blunt it was useless! I was asked to call support but I really don't have time to do this during the day so I'm hoping someone can help me please :-)
Thanks,
Amy

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