Illustrator CS5 Error on Windows 7 64 bit, Uninstalled Illustrator CS5, Tried Re-Installing Illustrator CS5 on same pc new error
Hi,
I have been using the Adobe Creative Suite CS5 for a few years and haven't had a problem.
Recently, illustrator just would not open would get to initializing illustrator.exe and stay there. I tried uninstalling illustrator in the hopes it would fix it with a reinstall.
I got the download file and when I tried to open in to reinstall, I get this error "The file archive part of Adobe Illustrator CS5 is missing. You need all parts in the same folder in order to extract Adobe Illustrator CS5. Please download all parts." I then tried to download the whole Creative Suite and same error message occurred. I am not sure what to do or if I should just uninstall the whole creative suite and start fresh (would rather not because I don't want to lose my preferences and presets).
I am on Windows 7 64bit.
If anyone could help that would be greatly appreciated.
Thanks,
Dave
Uninstalls do not affect user-defined prefs and other custom files, but of course it may be a good idea to back everything up. A reinstall may be the only way to fix this. The error occurs because something else has introduced a flaky entry in the installer database and it goes looking for some file from a source that no longer is available. run the cleaner tool and reinstall everything after you have secured your prefs.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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