Illustrator CS5 install error log

does anyone know what is causing these errors in the log?
im trying to install illustrator cs5. i have uninstalled illustrator cs4, and from reading forums AIR and Help. I have also used the Adobe cleaner to clean the unistall of illustrator cs4.
it won't let me install cs5
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 45 error(s), 42 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed

Try if following steps (copied from another thread) helps -
>>
Installer seems to be failing to install 'Microsoft_VC90_ATL_x86.msi'. So in the installer lookup for this file at following path and double click to install it explicitly -
'payloads\Microsoft_VC90_ATL_x86\Microsoft_VC90_ATL_x86.msi'
If it prompts for the path point to itself (i.e. Microsoft_VC90_ATL_x86.msi). It would get installed successfully.
Now re-run the full installer.
>>

Similar Messages

Illustrator CS5 Instalation Problem on Mac OSX 10.5.8

I have tried instaling this software multiple times and am getting errors in the program that reinstalling doesn't seem to fix.
Here are the errors I'm getting:
When opening a new document, I get the error: "Can't locate the Startup Profiles. Please try after installing Illustrator again. Illustrator will now attempt to create a default document"
When quitting Illustrator, I get the error: "The Application Adobe Illustrator CS5 quit unexpectedly after it was relaunched. Mac OSX and other applications are not affected. Click relaunch to launch the application again. Click Report to see more details or to send a report to Apple"
I saved the report in case this is needed.
After browsing user forums, I attempted to reinstall using the following steps:
1) Before attempting any reinstallation, I deleted the folder drive/users/username/library/Preferences/Adobe Illustrator CS5 Settings/
2) Unstalled Illustrator using the uninstaller package that comes with Illustrator.
3) Removed shortcut from menu
4) Reinstalled Software.
Please advise.
Thanks,
Mike Bryant
Laboratory for Atmospheric and Space Physics

After downloading CS5 I ran into multiple permissions errors, this is no exception.
The following folder needs Read & Write access:
Macintosh HD:Users:(Your User Name):Library:Application Support:Adobe:Adobe Illustrator CS5
You can change this access by selecting "Get Info" on this folder, then adjust the Sharing & Permissions options so everyone can Read & Write.
NOTE: This addresses the startup profiles only; crashing on quit is a separate issue.
When you open up Illustrator this time and try to create a new document, Adobe magically creates a "en_US" folder within the Adobe Illustrator CS5 folder that couldn't be added before.
Mac OSX 10.5.8

Photoshop CS5 install error

Hey i have downloaded the trial version of photoshop cs5 extended
im running a windows 7 64bit system
When i press install i get stuck at 15% and then i get the following errors
im also running it as admin but i still get the problem somehow
ive also tried the Adobe support advisor and tried everything but still nothing...
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 53 error(s), 51 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-sv_SE: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 Swedish Language Pack_x64_AdobePhotoshop12-sv_SE_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
Any help would be appreciated

I searched for the GUID from what appears to be the key message: "OS Requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}"
I found a lot of people reporting that one. Several claimed to have gotten through it after working through this page:
http://kb2.adobe.com/cps/829/cpsid_82942.html
At least one person said that creating another user account on the computer cleared up the problem, and others have said that either running the installer as administrator or temporarily turning UAC all the way down have helped.
Good luck.
-Noel

New install errors.log: kernel: [ 4.808093] data transfer fail ---

I just installed arch, and I got these errors in errors.log
Apr 1 19:44:01 localhost dhcpcd[467]: eth0: sendmsg: Cannot assign requested address
Apr 1 19:44:07 localhost kdm_greet[521]: Cannot load /usr/share/apps/kdm/faces/.default.face: No such file or directory
Apr 1 19:50:00 localhost kernel: [ 4.925549] data transfer fail ---
Apr 1 19:50:00 localhost /usr/sbin/crond[496]: (CRON) INFO (Syslog will be used instead of sendmail.): No such file or directory
Apr 1 19:50:00 localhost dhcpcd[490]: eth0: sendmsg: Cannot assign requested address
Apr 1 19:50:06 localhost kdm_greet[545]: Cannot load /usr/share/apps/kdm/faces/.default.face: No such file or directory
Apr 1 19:56:17 localhost kernel: [ 4.768613] data transfer fail ---
the data transfer fail also appear when booting.
Any idea ?

I just installed arch, and I got these errors in errors.log
Apr 1 19:44:01 localhost dhcpcd[467]: eth0: sendmsg: Cannot assign requested address
Apr 1 19:44:07 localhost kdm_greet[521]: Cannot load /usr/share/apps/kdm/faces/.default.face: No such file or directory
Apr 1 19:50:00 localhost kernel: [ 4.925549] data transfer fail ---
Apr 1 19:50:00 localhost /usr/sbin/crond[496]: (CRON) INFO (Syslog will be used instead of sendmail.): No such file or directory
Apr 1 19:50:00 localhost dhcpcd[490]: eth0: sendmsg: Cannot assign requested address
Apr 1 19:50:06 localhost kdm_greet[545]: Cannot load /usr/share/apps/kdm/faces/.default.face: No such file or directory
Apr 1 19:56:17 localhost kernel: [ 4.768613] data transfer fail ---
the data transfer fail also appear when booting.
Any idea ?

Trial Photoshop CS5 install error

I have downloaded trial of Photoshop CS5 Extended from Adobe website.
I am having a Windows 7 Professional 64-bit machine,
After starting the installer i get following message: Please insert disk photoshop CS to continue
After cancelling the installer i get following messages:
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 55 error(s), 5 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {6E505C8F-2896-11DF-9B64-0013724DD917}
WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}
WARNING: OS requirements not met for {E995AC53-954A-48D2-A861-613B8D42A9BE}
WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}
ERROR: Set payload canceled status
ERROR: Payload {02731921-5711-4E7A-A898-D6BCF0F2A1CD} has an action "install" but no resultState
ERROR: Payload {033E378E-6AD3-4AD5-BDEB-CBD69B31046C} has an action "install" but no resultState
ERROR: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "install" but no resultState
ERROR: Payload {08D2E121-7F6A-43EB-97FD-629B44903403} has an action "install" but no resultState
ERROR: Payload {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} has an action "install" but no resultState
ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState
ERROR: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "install" but no resultState
ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "install" but no resultState
ERROR: Payload {17C6080E-F475-4B49-A30C-EEB85673E999} has an action "install" but no resultState
ERROR: Payload {1D809D80-28A4-11DF-A816-0024E8692489} has an action "install" but no resultState
ERROR: Payload {1E9FC118-651D-4934-97BE-E53CAE5C7D45} has an action "install" but no resultState
ERROR: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "install" but no resultState
ERROR: Payload {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} has an action "install" but no resultState
ERROR: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState
ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState
ERROR: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} has an action "install" but no resultState
ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "install" but no resultState
ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState
ERROR: Payload {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} has an action "install" but no resultState
ERROR: Payload {50A16F0B-47DA-4583-B4FE-E026719A2024} has an action "install" but no resultState
ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState
ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState
ERROR: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "install" but no resultState
ERROR: Payload {635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A} has an action "install" but no resultState
ERROR: Payload {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} has an action "install" but no resultState
ERROR: Payload {6B485102-4593-43F6-BA45-F14D690B0C64} has an action "install" but no resultState
ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState
ERROR: Payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} has an action "install" but no resultState
ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState
ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState
ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState
ERROR: Payload {7A33510F-1580-42C2-877E-8C5502566292} has an action "install" but no resultState
ERROR: Payload {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} has an action "install" but no resultState
ERROR: Payload {8557397C-A42D-486F-97B3-A2CBC2372593} has an action "install" but no resultState
ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState
ERROR: Payload {925D058B-564A-443A-B4B2-7E90C6432E55} has an action "install" but no resultState
ERROR: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} has an action "install" but no resultState
ERROR: Payload {92A3CA0D-55CD-4C5D-BA95-5C2600C20F26} has an action "install" but no resultState
ERROR: Payload {98DD55B6-C58C-462F-B8A4-F0585BFEBB15} has an action "install" but no resultState
ERROR: Payload {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7} has an action "install" but no resultState
ERROR: Payload {A472B9E4-0AFF-4F7B-B25D-F64F8E928AAB} has an action "install" but no resultState
ERROR: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "install" but no resultState
ERROR: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState
ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState
ERROR: Payload {C8C1BAD5-54E6-4146-AD07-3A8AD36569C3} has an action "install" but no resultState
ERROR: Payload {CFA46C39-C539-4BE9-9364-495003C714AD} has an action "install" but no resultState
ERROR: Payload {D1A19B02-817E-4296-A45B-07853FD74D57} has an action "install" but no resultState
ERROR: Payload {D26EEF95-420A-4726-B85D-AFBE752EF526} has an action "install" but no resultState
ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState
ERROR: Payload {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} has an action "install" but no resultState
ERROR: Payload {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} has an action "install" but no resultState
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC80_CRT_x86: User canceled installation
ERROR: User cancelled the operation
Please help ?

I realize this is months old but posting in case somone else Googles the error the same way I did and comes across this thread.
I received this same error when I was attempting to install the trial. Somehow the install directory was set to "Read-Only".
Once I unticked that it installed just fine.

Illustrator cs5.1 (error 101) Help!

I need to download adobe illustrator cs5.1 on my windows vista (64 bit) computer i have over 284 GB of room on my hard disk i finish downloading it and it gives me this message.
>>> Error extracting product installer (error 101) check for availabe disk space on your system and try downloading the product again<<<
ive tried doing this 5 times and the same error comes up >PLEASE HELP<

Hi,
I would recommend following the troubleshooting steps mentioned in this document: Troubleshoot Adobe Download Assistant
Though the error message you see is relevant to free disc space, the steps the the document resolve most issues with the Adobe Download Assistant.

Photoshop CS5 install error/App Manager- log attached

Hello,
I've been trying to use the Adobe Application Manager Enterprise Edition to create a Photoshop CS5 installer with the serial key and updates already packaged. I've done other packages in the Creative Suite fine (Dreamweaver and Flash Professional), but the Photoshop installer is quitting out and the errorlog isn't spitting out anything I find useful as far as debugging. However, someone might be able to give me some insight.
The log can be found here
There are two there, I believe. Both exit with the same error.
- 1 fatal error(s), 0 error(s), 1 warning(s)
WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
        Family: Photoshop
        ProductName: Adobe Photoshop CS5 Core_x64
        This parent relationship is not satisfied, because this payload is not present in this session.
FATAL ERROR: Cannot mix install/repair actions with remove actions in a deployment file.
Please search the above error/warning string(s) to find when the error occurred.
It mentions x64, but I kept checked the box that makes the installer 32-bit rather than the 64 bit version.
And yes the machine is 32bit, running XP, but the installer will also need to be compatible with Windows 7 as well.
Any insight would be appreciated. If we can get these pre-serialed and updated installers worker it would save us a valuable amount of time with machine deployments.

I searched for the GUID from what appears to be the key message: "OS Requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}"
I found a lot of people reporting that one. Several claimed to have gotten through it after working through this page:
http://kb2.adobe.com/cps/829/cpsid_82942.html
At least one person said that creating another user account on the computer cleared up the problem, and others have said that either running the installer as administrator or temporarily turning UAC all the way down have helped.
Good luck.
-Noel

Illustrator CS4 install error: Color EU settings

Hi everyone,
I've been trying to install Illustrator CS4 for the past few days, I have updated my DirectX and all my VGA drivers in hopes of getting it to work.
Every time I try, I end up with this error message:
"Error:
Error 1603. Error 1714.The older version of Adobe Color EU Extra Settings CS4 cannot be removed. Contact your technical support group."
What on earth is this Adobe Color EU extra settings? Any chance I can delete them manually??
Here are my PC specs:
OS: Windows Vista Ultimate 32bit
RAM: 2GB
Processor: AMD Athlon 64 X2 Dual Core 3800+
VGA: Nvidia Asus EN7600GS 512mb (with latest drivers and DirectX 10)
Free Disk space on Install drive: 12GB
Oh well, I hope somebody here know whats going on..
Cheers,
Ahsu

Color Profile information installed by a previous version of Adobe programs. Check C:\Program Files\Common Files\Adobe\Color and C:\WINDOWS\system32\spool\drivers\color, but before dig into the install log to exactly find out what it is trying to delete. It's located in C:\Program Files\Common Files\Adobe\Installers and either ends with *.log or *.log.gz. There should be a mention of "Failure" regarding the deletion of the files in question somewhere in it.
Mylenium

Illustrator CS5 'unknown error'

Hello,
I am running a legit copy of Adobe Master Suite CS5 and I'm running into some very strange issues in Illustrator. If I'm working on a file (something simple usually - maybe a couple simple polygons), everything can be working fine. Suddenly, if I try to drag an object I can't do anything. It's like the object is attached to an elastic and it goes back to it's original position no matter where I try to place it. I also can't use keyboard shortcuts to copy/paste/duplicate, etc., but regular buttons and menus will work. When this is happening, if I try to save I get an 'unknown error' message, and even if the file is previously versioned in CS5, illustrator will try to create a CS4 copy and still give me the 'unknown error' message. It's all very strange.
If I leave the computer long enough the error sometimes fixes itself and the file becomes usable. Otherwise I lose all my work.
Any suggestions of what can be causing this? I've recently installed this on a new Windows 7 computer (no previous windows or adobe versions have been running on this system). I was also running CS5 on my older system which previously had CS4 and Windows XP, and the error has occured on both systems.
Any help would be greatly appreciated.

Either a permissions problem or, which is more likely, a driver problem with you screen vs. your input device (mouse, tablet) where your mosue is operating on invalid screren coordinates and certain operations would appear as if happening outside the program window. Could also be some external tool, of course, like some security program doing file scans and in the process locking your work files or temp files and consuming all harddrive bandwidth...
Mylenium

CS5 Install error: 16

I installed the CS5 Master Collection trial today and it said it finished successfully. When I try opening a program(any program) it says:
I tried UnInstalling and ReInstalling and no luck. I also tried using the Adobe Clean Script and again, no luck. I am running:
      Model Name: iMac
      Model Identifier: iMac9,1
      Processor Name: Intel Core 2 Duo
      Processor Speed: 3.06 GHz
      Processor Type: 64-bit
      Number Of Processors: 1
      Total Number Of Cores: 2
      L2 Cache: 6 MB
      Memory: 4 GB
      Bus Speed: 1.07 GHz
      Boot ROM Version: IM91.008D.B08
      SMC Version (system): 1.45f0
Any help would be much appreciated!!!

Yes, I encountered this same error. A lot of good that screen does the user, eh? If I recall correctly, I couldn'T find error 16 in Adobe's error list.
After struggling mightily with my Adobe Photoshop CS5 Extended installation, I suggest that any user suffering Adobe's poorly-crafted installer (at least on a Mac with Mountain Lion) consider these steps: 1) copy the installer files from DVD to a thumb drive; 2) repair permissions on the startup disk...from your recovery file/drive rather than your startup disk, BTW; 3) restart in 'safe' mode (hold down shift at restart); and finally 4) install from that thumb drive just as it were the DVD.
It may not solve your problem, but with the install DVD (as opposed to a trial download) I'd encountered every error known to man and recounted in this forum largely without response from Adobe. And despite twenty attempts I couldn't get the installer to complete. I took every step I saw recommended here including:
-Using Adobe's 'Creative Suite Cleaner Tool' (the existence of which suggests a problem) between every failed installation attempt;
-Manually deleting cruft left behind by installation attempts and unsuccessful cleanings (look for cruft in user> library> preferences> adobe and user> lib> startup states);
-Copying the DVD to the desktop and installing from that folder (advised by Adobe and it produced consistent errors);
-And unlocking folder padlocks where I thought to try.
Of course, as suggested by Adobe I dutifully followed up my logs from the bottom up and cross-referenced my many, many error codes with http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html. Guess what: none were listed there. Ten hours went down the hole with this nonsense. And another 45 minutes on hold with an uncomrehending "tech support" rep.
In Adobe's world, it's OK that their crappy installer leaves hundreds of lines of inscrutable log and that Adobe "requires you to determine what the component is trying to install, then perform component-specific troubleshooting," as their help page says. That's inexcusable BS.
What worked? Using terminal - see below - to copy my installer DVD files to my thumb drive. The first and only time I tried to install from the thumb drive I hit 100% completion...in a tenth of the time and with zero errors. Simply by NOT using Adobe's install DVD.
The following may not solve your install problem - there are way too many reported all over these and other forums - but it just may. Good luck!
1. Insert the DVD into your Mac’s optical drive and launch Disk Utility app (found in the Applications/Utilities). Select the DVD on the left, click on 'New Image' at top, and in the image format pop-up choose DVD/CD Master. I chose the exact name of the install DVD, chose thumb drive as destination and clicked Save. This produces an image file with a .cdr extension an exact copy of the DVD. You need another step.
2. I then converted the CDR file on the thumb drive from .cdr to .iso using Terminal (important!). Terminal (/Applications/Utilities/) allows for a complete copy, unlike simply dragging a file (which may lose some file info).
Here's the command:
mv imagefile.iso.cdr imagefile.iso
(Hint: To ensure the correct paths for the both the input and output, I dragged the source file and destination folder into Terminal from the finder.)
You can also use disk utility to generate a DMG (disk image) from the DVD and then convert that to .cdr using terminal and take the last step to convert .cdr to .iso but I didn't see the need for the intermediate step.
Find more info here:
http://forums.macrumors.com/showthread.php?t=589151
https://discussions.apple.com/thread/1812644?start=0&tstart=0
http://www.macworld.com/article/1147093/backup_dvds.html
You'd think that this hint would appear in Adobe's help material - say, right at the top - but alas it does not. And don't bother with their phone support (hotline to South Asia). It seems to be intended as a distraction.
It seemed for me at least, the permissions errors, the inability to read the DVD errors, the in/out errors and all that crap simply originated from using that crappy install disk. I'll never get that ten hours back, Adobe!

Illustrator CS3 install error

Hello, I'm away from home and brought my Illustrator CS3 box with me to install on a laptop gifted to me to try and get me working again. My old (and I mean OLD) desktop computer at home hasn't run for over 6 months. (Had installed Illustrator CS3 on that back in 2008).
Anyway, this computer is running Windows 7. When I tried to Install Illustrator CS3 on it, I got an "Installer Databale Corrupt" error message.Tried searching the Internet and seens some comments about people having to either delete certain shared files, or reinstall all their Adobe prodects. Here is my problem. I have my Photoshot CS installed okay. But I don't have the box with me with the install discs. I am using PS regularly at the moment and don't want to risk loosing that. It would be really nice to have Illustrator CS3 up and running, but not as critical as PS-CS.
I am able to access the Interenet only a public libraries and fast food (usually McDs or BK)
Any help would be welcome. Please, no "sucks to be you" replies. (Yes, I've gotten those.) And please no "just upgrade to the latest and greatest" messages. No can do with my current situation. Not working at the present. Lost my PT job end of 2012. I might have the opportunity to do some paying graphic design work, and having Illustrator up and running would be nice.
Thanks,
Henry

You can delete the caps.de in the caps folder. This does not affect the installed software, as it's really only used for installs. For PS you could simply use the "free" CS2 downloads that are causing so much buzz lately.
Important Directories
Installation and Licensing Problems
Error: Activation Server Unavailable | CS2 or older products, Acrobat 7
Mylenium

CS5 Install Error

I'm on a macbook pro w/ 10.8.4 and got this error when trying to install Photoshop CS5:
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: ARP Entry couldn't be created for language : en_US
Any ideas on how to fix?

Please check the solution provided on following thread.
http://forums.adobe.com/message/4991385

Adobe Master CS5 installing error

This error came when finished installing: Your installing encountered errors. Please try restarting your system and installing again. Installer failed to initialize. I restarted and tried again, but it didnt work.
I tried with the cleaner tool and with the manager enterprise(but this one didn't run after installing)
Sorry for my bad english.

I tried what they say:
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open textbox and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key
But my computer just dont have the InProgress key

Solution Manager 4.0 install error logging in for DDIC step 29

Has anyone else seen the error 'Test logon to SAP System <sid> failed"? It states that it cannot login for DDIC. This is at step 29 during the install of the solution manager 4.0.
We are running on a Windows 2003 Server/Oracle 10g.
Any help would be greatly appreciated. We've been hitting this same error for the last couple of days.
Thanks,
DBB

Dear Derrick,
I have run into the exact same problem!!!!
During step 29 of the install does it ask you to enter the DDIC password?
It will ask you twice for a password if both the times the login fails then you will have no other option but to uninstall and reinstall Sol Man 4.
The tactic that worked for me is that when it will ask u the passowrd the first time.......before you enter the password.......login in to Sol Man 4 using the default DDIC password 19920706. then change the default password. And then go back to the install and give this new ddic password.
This is the only thing that worked with me.
Let me know if anything else works.
Email me @ [email protected] if you have any other questions.
thanks
Mikir

Illustrator CS5.5 Error Message

Hi - I am getting the following message when launching my CS5.5 Design Premium (Illustrator) on my iMac: Application Moved! The application has been moved, and its path has changed. To update the product configuration, click Update or Don't Update? How do I fix this? It just started this and I have been running this program since 2011 without problems. I did not move it so how did it get moved? Thank you.

Mae,
It may be necessary to reinstall, unless someone comes up with a better plan.
If you have preference settings that you wish to keep, you may save them as described in Move the folder (follow the link with that name).
To reinstall, you should uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator CS5 install error log

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