Illustrator CS6 constantly crashing on Windows 7 system, triggered by the navigator. Anyone else??
Hello,
I have now been experiencing this problem for the past 7 months (since using a PC in my current position on a Windows 7 operating system). It is incredibly frustrating! I had previously used a Mac, and continue to do so at home and do not have this problem.
Whenever I use the navigation tool in Illustrator CS6, and have done so for a sustained period of time (for example moving across 3+ artboards), Illustrator crashes without warning. I get a message window that says 'Illustrator has encountered a problem and needs to close.' Then when you press OK, it freezes and quite often I have to manually restart the PC by holding the power button down as CS6 is unresponsive in Task Manager, or I have to log out and back in again. I only realised the link with the Navigation tool after this repeatedly happened, up to 4 times a day on average and I kept a log to record what I was doing at that moment. I have only retained my sanity with the help of auto-save. Prior to this I would lose hours of work a day.
I saw on a similar thread on this forum that said the bug could be triggered by the use of a Wacom tablet (I have an Intuos 3 with the latest drivers) so I tried working with a mouse for 2 weeks and although the problem happened slightly less frequently, it still happened. Therefore I wondered if perhaps the Wacom just increased the speed of the navigator and aggravated the problem. I also read it could be triggered by an Nvidia graphics card, so I installed a Radeon HD6570 but the problem remained.
Now fast-forward 7 months and I have a whole new system, a brand new PC with 8GB RAM and 3 GHZ processor speed in a last chance attempt to rule out any hardware link. Unfortunately, it has just happened AGAIN. Now I have eliminated any link to hardware, it is clearly a software problem (Namely Windows 7/CS6 incompatibility). A similar problem has also been listed on the Adobe site in which it claimed it would be fixed with an update, but after downloading this the bug is still there.
Has anyone else experienced this problem? And even though Adobe are aware of it...when can I expect an update that fixes the problem? I can't be the only one. Any advice appreciated. Thanks
Hello,
Why did you say nothing has changed? Does that mean it was working but now it's not?
Do you have a folder called c:\temp? If so rename it to c:\myTemp. If you don't then search for your \Temp folders and delete any XML files, DO NOT DELETE ALL XML files.
Make sure you are logged in as a local PC administrator, disconnect your network cable, disable your anti-virus and then do a repair install on Crystal Reports
Don
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Illustrator CS6 constantly crashing all of a sudden....
Super annoying - hard to make a living when your tools keep failing you.
Log file is below. Anyone have any thougths?
Process:
Adobe Illustrator [392]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
722 (16.0.0)
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Date/Time:
2013-02-05 14:53:15.246 -0500
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
435414 sec
Crashes Since Last Report:
7
Per-App Interval Since Last Report: 2106047 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID:
54FF1413-1D61-45BC-B636-1B18ACDBEF3B
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000099
VM Regions Near 0x99:
-->
__TEXT
0000000100000000-000000010187b000 [ 24.5M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
objc[392]: garbage collection is OFF
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator
0x00000001004480c8 0x100000000 + 4489416
1 com.adobe.illustrator
0x0000000100652fa3 0x100000000 + 6631331
2 com.adobe.illustrator
0x0000000100661888 0x100000000 + 6690952
3 com.adobe.illustrator
0x0000000100661bb9 0x100000000 + 6691769
4 com.adobe.illustrator
0x000000010044315c 0x100000000 + 4469084
5 com.adobe.illustrator
0x0000000100444efe 0x100000000 + 4476670
6 com.adobe.illustrator
0x0000000100b9dbe8 0x100000000 + 12180456
7 com.adobe.illustrator.plugins.PDFFormat
0x0000000123d14ace PluginMain + 218318
8 com.adobe.illustrator.plugins.PDFFormat
0x0000000123d1678c PluginMain + 225676
9 com.adobe.illustrator.plugins.PDFFormat
0x0000000123d0c225 PluginMain + 183333
10 com.adobe.illustrator.plugins.PDFFormat
0x0000000123ce0900 PluginMain + 4864
11 com.adobe.illustrator.plugins.PDFFormat
0x0000000123cdf6a2 PluginMain + 162
12 com.adobe.illustrator
0x0000000100c979da std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
13 com.adobe.illustrator
0x0000000100c91fcc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
14 com.adobe.illustrator
0x0000000100c9514c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
15 com.adobe.illustrator
0x000000010098d112 0x100000000 + 10014994
16 com.adobe.illustrator
0x000000010098d712 0x100000000 + 10016530
17 com.adobe.illustrator
0x00000001009903e9 0x100000000 + 10028009
18 com.adobe.illustrator
0x0000000100c979da std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
19 com.adobe.illustrator
0x0000000100c91fcc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
20 com.adobe.illustrator
0x0000000100c9514c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
21 com.adobe.illustrator
0x0000000100ac3f49 0x100000000 + 11288393
22 com.adobe.illustrator
0x0000000100accf6f 0x100000000 + 11325295
23 com.adobe.illustrator
0x00000001003e7775 0x100000000 + 4093813
24 com.adobe.illustrator
0x00000001003e8359 0x100000000 + 4096857
25 com.adobe.illustrator
0x00000001006f9084 0x100000000 + 7311492
26 com.adobe.illustrator
0x00000001006f8dc0 0x100000000 + 7310784
27 com.adobe.illustrator
0x000000010076adbb 0x100000000 + 7777723
28 com.adobe.exo.framework
0x0000000108e7823a boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<bool, boost::_mfi::mf1<bool, exo::app::OS_AppBase, std::vector<dvacore::filesupport::File, std::allocator<dvacore::filesupport::File> > const&>, boost::_bi::list2<boost::_bi::value<exo::app::OS_AppBase*>, boost::_bi::value<std::vector<dvacore::filesupport::File, std::allocator<dvacore::filesupport::File> > > > >, bool>::invoke(boost::detail::function::function_buffer&) + 42
29 com.adobe.dvaai.framework
0x0000000107d379ab int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 123
30 com.adobe.illustrator
0x000000010076bafb 0x100000000 + 7781115
31 com.adobe.dvaai.framework
0x0000000107d36f3a bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 250
32 com.adobe.dvaai.framework
0x0000000107d37ada bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 90
33 com.adobe.exo.framework
0x0000000108e77baa -[ExoMacApplicationDelegate application:openFiles:] + 1450
34 com.apple.AppKit
0x00007fff8d23e24d __-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_1 + 1064
35 com.apple.AppKit
0x00007fff8cf88369 __-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 111
36 com.apple.AppKit
0x00007fff8cf87fbe -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 725
37 com.apple.AppKit
0x00007fff8cfb7837 -[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:] + 6623
38 com.apple.AppKit
0x00007fff8d79e4b9 __-[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :]_block_invoke_3 + 264
39 com.apple.AppKit
0x00007fff8d79ff4c __-[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :]_block_invoke_2 + 156
40 com.apple.AppKit
0x00007fff8d1d7af0 __-[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:]_block_invoke_1 + 601
41 com.apple.AppKit
0x00007fff8d1c719f -[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:] + 981
42 com.apple.AppKit
0x00007fff8cfb4ab9 -[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :] + 2119
43 com.apple.AppKit
0x00007fff8d1c6b77 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 272
44 com.apple.AppKit
0x00007fff8cf875a2 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 307
45 com.apple.CoreFoundation
0x00007fff8502a541 -[NSObject performSelector:withObject:withObject:] + 65
46 com.apple.Foundation
0x00007fff84c227c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
47 com.apple.Foundation
0x00007fff84c2174e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
48 com.apple.Foundation
0x00007fff84c215dc _NSAppleEventManagerGenericHandler + 105
49 com.adobe.illustrator.plugins.ScriptingSupport
0x0000000111f4705b PluginMain + 7371
50 com.adobe.illustrator.plugins.ScriptingSupport
0x0000000111f44509 0x111f36000 + 58633
51 com.apple.AE
0x00007fff87600c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
52 com.apple.AE
0x00007fff87600b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
53 com.apple.AE
0x00007fff876009f7 aeProcessAppleEvent + 250
54 com.apple.HIToolbox
0x00007fff8ba7ab69 AEProcessAppleEvent + 102
55 com.apple.AppKit
0x00007fff8cf849c5 _DPSNextEvent + 1247
56 com.apple.AppKit
0x00007fff8cf8407d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
57 com.apple.AppKit
0x00007fff8cf809b9 -[NSApplication run] + 470
58 com.adobe.exo.framework
0x0000000108e74747 exo::app::OS_AppBase::RunEventLoop() + 55
59 com.adobe.illustrator
0x00000001007699f8 0x100000000 + 7772664
60 com.adobe.illustrator
0x0000000100708b71 0x100000000 + 7375729
61 com.adobe.illustrator
0x00000001006f8944 0x100000000 + 7309636
62 com.adobe.illustrator
0x00000001001630e8 0x100000000 + 1454312
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff88f507e6 kevent + 10
1 libdispatch.dylib
0x00007fff908dd786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff908dc316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff88f50192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff885f1594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff885f2b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff88f50192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff885f1594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff885f2b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8c259a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8c230e81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8c231ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8c259a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8c230e81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8c231ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8c259a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8c230e81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8c231ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8c259a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8c230e81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
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8 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
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3 com.apple.CoreServices.CarbonCore
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4 com.apple.CoreServices.CarbonCore
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5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
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8 libsystem_c.dylib
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9 libsystem_c.dylib
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Thread 9:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8c259a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
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4 com.apple.CoreServices.CarbonCore
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5 com.adobe.ACE
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6 com.adobe.ACE
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7 com.apple.CoreServices.CarbonCore
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8 libsystem_c.dylib
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9 libsystem_c.dylib
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Thread 10:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
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3 com.apple.CoreServices.CarbonCore
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4 com.apple.CoreServices.CarbonCore
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5 com.adobe.ACE
0x0000000102a362c9 0x1029fd000 + 234185
6 com.adobe.ACE
0x0000000102a355da 0x1029fd000 + 230874
7 com.apple.CoreServices.CarbonCore
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8 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.adobe.AGM
0x0000000102ee4cfb AGMInitialize + 3255535
3 com.adobe.AGM
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4 com.adobe.AGM
0x0000000102eecd8b AGMInitialize + 3288447
5 libsystem_c.dylib
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6 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
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3 com.adobe.ape.engine
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4 com.adobe.ape.engine
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5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000118d09e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000118d09c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000118ab7ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
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5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
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7 libsystem_c.dylib
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8 libsystem_c.dylib
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Thread 14:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000118d09c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000118ab7ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000118d09cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000118d09e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000118d09c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000118ab7ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000118d09cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000118d09e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
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8 libsystem_c.dylib
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Thread 16:
0 libsystem_kernel.dylib
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1 libsystem_kernel.dylib
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2 com.apple.CoreFoundation
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3 com.apple.CoreFoundation
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4 com.apple.CoreFoundation
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5 com.apple.CoreMediaIO
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6 com.apple.CoreMediaIO
0x00007fff8a5a715a CAPThread::Entry(CAPThread*) + 98
7 libsystem_c.dylib
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8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f32a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000118d09bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000118d21ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine
0x0000000118d09cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000118d09e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f32a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000118d09bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000118e9c2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine
0x0000000118d09cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000118d09d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000118d09e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib
0x00007fff88f4fe42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff885a5dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff885a5bb5 usleep + 53
3 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbd92c2 PluginMain + 364594
4 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 21:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 22:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 23:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 24:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 25:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 26:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 27:
0 libsystem_kernel.dylib
0x00007fff88f4e6b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011cbdb7da PluginMain + 374090
Thread 28:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff88f4fdf2 __select + 10
1 com.apple.CoreFoundation
0x00007fff85015c8b __CFSocketManager + 1355
2 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
3 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 29:: IPCClient rcvr: FMClient.501.392.140735150885216.1
0 libsystem_kernel.dylib
0x00007fff88f4fdf2 __select + 10
1 com.extensis.cpp-core-framework
0x0000000122db6d5d GIPCReceiver::OSWaitForData() + 2369
2 com.extensis.cpp-core-framework
0x0000000122daba6e GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework
0x0000000122e280a3 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 30:: Agent IF Message Handler
0 libsystem_kernel.dylib
0x00007fff88f4fbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff885f3274 _pthread_cond_wait + 840
2 com.extensis.cpp-core-framework
0x0000000122de8f9a GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.cpp-core-framework
0x0000000122db0327 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.ExtensisFontManagement.sdk
0x00000001233385f7 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.ExtensisFontManagement.sdk
0x0000000123338d14 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.cpp-core-framework
0x0000000122e280a3 GThread::PthreadInternal(void*) + 223
7 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib
0x00007fff88f4fe42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff885a5dea nanosleep + 164
2 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001120c48cb PluginMain + 1570107
3 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001120ac5b9 PluginMain + 1471017
4 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001120c4c16 PluginMain + 1570950
5 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib
0x00007fff88f4fd7a __recvfrom + 10
1 ServiceManager-Launcher.dylib
0x000000010f82f5ec Invoke + 45721
2 ServiceManager-Launcher.dylib
0x000000010f82e813 Invoke + 42176
3 ServiceManager-Launcher.dylib
0x000000010f82dbe0 Invoke + 39053
4 ServiceManager-Launcher.dylib
0x000000010f82dc66 Invoke + 39187
5 ServiceManager-Launcher.dylib
0x000000010f82930f Invoke + 20412
6 ServiceManager-Launcher.dylib
0x000000010f829616 Invoke + 21187
7 ServiceManager-Launcher.dylib
0x000000010f829cd7 Invoke + 22916
8 ServiceManager-Launcher.dylib
0x000000010f829f41 Invoke + 23534
9 ServiceManager-Launcher.dylib
0x000000010f82c61d Invoke + 33482
10 ServiceManager-Launcher.dylib
0x000000010f82c775 Invoke + 33826
11 ServiceManager-Launcher.dylib
0x000000010f82cfb2 Invoke + 35935
12 ServiceManager-Launcher.dylib
0x000000010f82d0ad Invoke + 36186
13 ServiceManager-Launcher.dylib
0x000000010f81fd6b Login + 480
14 ServiceManager-Launcher.dylib
0x000000010f8237ad Login + 15394
15 ServiceManager-Launcher.dylib
0x000000010f82d412 Invoke + 37055
16 ServiceManager-Launcher.dylib
0x000000010f82f253 Invoke + 44800
17 libsystem_c.dylib
0x00007fff885ef8bf _pthread_start + 335
18 libsystem_c.dylib
0x00007fff885f2b75 thread_start + 13
Thread 33:
0 libsystem_kernel.dylib
0x00007fff88f50192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff885f1594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff885f2b85 start_wqthread + 13
Thread 34:
0 libsystem_kernel.dylib
0x00007fff88f50192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff885f1594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff885f2b85 start_wqthread + 13
Thread 35:
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000101911698 rcx: 0x0000000143d90aac rdx: 0x0000000143d90aac
rdi: 0x0000000000000000 rsi: 0x0000000126b00000 rbp: 0x00007fff5fbf7040 rsp: 0x00007fff5fbf7030
r8: 0x0000000000000000 r9: 0x0000000126871ee0 r10: 0x00000000b55b38e3 r11: 0x00000000c0ac2d53
r12: 0x00007fff5fbf7060 r13: 0x00000001019c4010 r14: 0x0000000144079600 r15: 0x00000001018e86e0
rip: 0x00000001004480c8 rfl: 0x0000000000010206 cr2: 0x0000000000000099
Logical CPU: 2
Binary Images:
0x100000000 -
0x10187aff7 +com.adobe.illustrator (722 - 16.0.0) <C1330795-8FA8-BB65-C941-AA36D03394E3> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101abe000 -
0x102803ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102816000 -
0x102884fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d8000 -
0x1028dcff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120720) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028e2000 -
0x10293fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.722) <DAF9D4A3-5A37-2550-D7E6-DDCED7B15830> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102966000 -
0x1029cbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.722) <FFD7F1F4-6646-6E53-2C27-6F1833B7D840> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029f9000 -
0x1029f9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.722) <88F53468-DA62-3334-1187-61752A380FFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029fd000 -
0x102b76fff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b89000 -
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0x10322d000 -
0x10326fff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103277000 -
0x103371fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103415000 -
0x103434fff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10343b000 -
0x103463ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10346a000 -
0x1037ceff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10381a000 -
0x103c60fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cdd000 -
0x104ddbfef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f9c000 -
0x104ffcff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105006000 -
0x1050befe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050f1000 -
0x10519bfe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051c2000 -
0x105302fe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105381000 -
0x105483fef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054cb000 -
0x105618ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x10568c000 -
0x1058d5fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105958000 -
0x10595ffff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <51536CCA-D34E-51D7-2031-5757EBA5AEF9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x105969000 -
0x105995fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1059b8000 -
0x105a75fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x105abf000 -
0x105b84fff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) <1D61D0B2-F263-72E6-C2BB-C8BA6EBB9BAD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bd3000 -
0x105d9cfff +com.adobe.owl (AdobeOwl version 5.0.3 - 5.0.3) <1DEEBFAD-1C6D-303B-9F68-B39677534527> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105dde000 -
0x1065b1ff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106669000 -
0x10676afff +com.adobe.PDFPort (AdobePDFPort 2.1.0.20993 - 2.1.0.20993) <4356804E-2D42-1280-DC3B-66448D57F05A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x10677e000 -
0x1067a3ffe +adobepdfsettings (??? - ???) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x1067df000 -
0x106825fe7 +com.adobe.pip (??? - 6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x106832000 -
0x1068e0fef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x10691d000 -
0x1069d9fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x1069fb000 -
0x106d11fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x106ddd000 -
0x106df7ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x106e00000 -
0x106e19fff com.apple.carbonframeworktemplate (1.0 - 1.0) <F61B0C46-58B8-B22C-8D68-BD907307AD02> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x106e20000 -
0x106f04fe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x106f15000 -
0x106f1dfef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <115FE7FA-3CD2-0E93-4E98-AEF475EE38FC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x106f37000 -
0x106f50ff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <C43579CF-8992-A347-43DA-C0A4E811F0BA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x106f72000 -
0x107026fef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <AD024D5E-3C89-5980-33C4-7AB355E81E00> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x1070b2000 -
0x10711ffeNoted about the pastebin. If I could edit the orginal post, I would - I don't see an option to do so though?
Anyway, updates applied. Crash still occuring.
For full disclosure, the crash is only happenning currently on a specific file. Sadly, that specific file is the project that I am currently working on. If this is an isolated case, then I can live with it, but the problem is that I've now lost all of my work from yesterday and I'm worried that I'll end up losing all of my work again on the next version of the file.
This is the first time that Illustrator has started acting up and it appears to be out of the blue - no other app installs or fonts or plugin's etc. I have had some random photoshop crashes as well as of late, log is below for that if that helps.
Here's the pastebin link for the most recent AI crash log after the updates you asked me to apply: http://pastebin.com/8sPBLNA9
Here is the pastebin link for a recent Photoshop crash log: http://pastebin.com/XrvhfEzm -
Indesign CS6 constantly crashing on Windows 7
Hi There
I regularly work with big documents in indesign (magazines, books, etc). When working as mentioned the program tends to crash on me every hour or so. It happens so regularly that I already got used to it, but it actually sucks really hard...
There's usualy no clear reason and it just freezes on me like boom!
Is anybody experiencing the same problems?
OS: Windows 7 Professional 64bit with SP1
CPU: Intel Core i7 2600 @ 3.40GHz
RAM: 32.0GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard: ASUSTeK Computer INC. P8Z68-V (LGA1155)
Graphics: 512 MBATI Radeon HD 4800 Series (CardExpert Technology)
Harddrives: 4 x Seagate Barracuda ES 2 in a Raid 0 with 2 Terrabytes + Intel Rapid Storage Technology with a 85 Gb SSD
ThanksI'm also a Windows 7 Pro x-64 user, and I've never experienced this sort of issue. How much free space is on that SSD? If that's where you user profile is stored, it's also where ID is doing its temp storage and swapping.
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Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.
The latest flash player release is 11,0,1,152.
Can you upgrade to this version and see whether the crash stil exists?
Go to get.adobe.com/flashplayer to download and install flash player.
In case you need direct link to installer/uninstaller, please go to http://forums.adobe.com/message/3952360#3952360 to find them.
saranlee wrote:
My computer crashes repeatedly and I get the message pages are not responding do you want to stop, and/or shockwave is not responding do you want to stop. I have Windows XP Service Pack 3, I am having the same issues whether I use Internet Explorer, Google Chrome, or Mozilla Firefox. My HP Pavilion Desktop has 504 MB of Ram and I am using high speed internet connection. Because it was crashing so much, I used the uninstall program for Flash player to uninstall Flash, I checked my registry and removed anything I saw that was Flash. I then uninstalled Google Chrome and Mozilla Firefox, then I reinstalled the most recent versions from their websites. I did the same for FlashPlayer and Shockwave Flash. I went to the Adobe website and had them check to see if it was working and it shows I have FlashPlayer 10.3.181.36. The page that shows which version of flash player goes with Windows XP states that I should have 10.3.181.34 (This is what I thought I had before I updated, I was having the same problems). When I went into my computer to see what version I have, it shows 11.5.9.620 Activex and both Flash Player and Flash Player Object is listed as 10.3.181.34. My firewall for Windows is set to medium. I also am running Norton Internet Security. It takes anywhere from 3-6minutes for some of my games to load, and I have to refresh at least 3-4 times in order to play. When I do start to play it freezes frequently and I use escape to free it up. This has been going on for a month. I have no idea what to do. I am not very computer savy and I have been learning as I go. -
I am operating an HP All-in-one Touchsmart PC with Windows 8 and I downloaded the Free Trial of Adobe PS to see if I like it and it crashed my Windows 8 system. I still have access to my desktop,however; cannot get back to my start screen. Has anyone else experienced any issues? PLEASE HELP!!!
No, I don't have a back-up of TIme Machine... to tell you the truth, I have this computer for a few years now and I still don't know how to work all of the apps that are here. Anything else I can do?
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Illustrator CS6 cloud crashing now at startup
Hi, Illustrator CS6 cloud crashing now at startup,
Mac 10.6, 8GB
please do you know how to fix this issue?
tks
Jean-LucHi Manish, Hi Mylenium,
I deleted the app and installing it again, let see, yes the problem was only with Illustrator.
Please let this discussion opened, I will feed back tomorrow with the result.
I have a different question:
In Adobe Application Manager, Acrobat XI pro is notified installed, but it's not true, only a previous version.
Please how can I manage that?
Tke, Jean-Luc -
My Illustrator cs6 keeps crashing. I want to reinstall it but I do not have the serial number anymore What do I do?
z,
You have registered the serial number in connexion with activating the software, so you should be able to find it here (if you still have the same Adobe ID):
https://www.adobe.com/account/my-products-services.html
If not, you should be able to get it on either of these pages:
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html -
My flashplayer constantly crashes using Firefox!! What's the deal?
My flashplayer constantly crashes using Firefox!! What's the deal?
Follow the instructions here: http://forums.adobe.com/thread/1343084
That will do a COMPLETE "clean install".
After that, if it still stops, it's in your connection. -
Aperture crashed and will not open after last update. Anyone else have this problem?
Aperture crashed and will not open after last update. Anyone else have this problem?
Yes. See this very forum for 50 threads on it, that explain the solution.
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Illustrator CS6 Tryout crashes on launch, Windows 7
I can see that there are already multiple threads on this issue, but I've tried out all the options/solutions suggested and hence, I'm posting here for help. I installed Illustrator CS6 Tryout and that crashes after about 3-5 seconds. I see a popup then asking me to register or continue trial (showing me 30 days are still left). I click on Continue Trial and nothing happens (if it were part of due process, I'd have expected the disappearing Illustrator to come back).
These are the options I have already tried:
1. Uninstalled CS6, used Adobe CC Cleaner, and reinstalled (four times so far)
2. Removed the AIPrefs file and relaunched the app
Other info that might be relevant:
1. Windows Event Viewer doesn't log anything when Illustrator goes down.
2. Photoshop CS5.1 works just fine.
3. I don't have any plugins installed (because I haven't got that far)
I'm on a Windows 7 device, with 4GB RAM, and a 2.4 Ghz i5 processor.ravenlord,
You may have tried those too, but this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up -
Dreamweaver CS6 Constantly Crashes
I am running Dreamweaver CS6 Version 12.0 Build 5861 on a Mac OS X Version 10.8.2 and it constantly crashes. It will hang when I switch between sites or just randomly crash completely for no reason. I have tried re-creating all my site caches and blowing away my configuration file. Nothing seems to work. Adobe won't help me unless I pay them $40 to troubleshoot. Has anyone else had this issue and been able to fix it?
Thanks for the info. The link you gave is for troubleshooting Windows and i'm on a MAC. I did find the latest crash log though.
Process: Dreamweaver [7869]
Path: /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/MacOS/Dreamweaver
Identifier: com.adobe.dreamweaver-12.0
Version: 12.0.3.5861 (12.0.3)
Code Type: X86 (Native)
Parent Process: launchd [152]
User ID: 501
Date/Time: 2013-03-05 10:42:14.202 -0700
OS Version: Mac OS X 10.8.2 (12C3006)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
VM Regions Near 0x8:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/MacOS/Dreamweaver
__TEXT 0000000000001000-000000000199a000 [ 25.6M] r-x/rwx SM=COW /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/MacOS/Dreamweaver
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.dreamweaver-12.0 0x003b18b0 CAttachable::~CAttachable() + 40
1 com.adobe.dreamweaver-12.0 0x011418cd CFrameWndImpl::~CFrameWndImpl() + 145
2 com.adobe.dreamweaver-12.0 0x011390bb CImplBase::ReleaseImplRef() + 185
3 com.adobe.dreamweaver-12.0 0x003b1315 CImplBase::DoNcDestroy() + 433
4 com.adobe.dreamweaver-12.0 0x003b148d CImplBase::DestroyWindow() + 265
5 com.adobe.dreamweaver-12.0 0x003ab582 CWnd::DestroyWindow() + 24
6 com.adobe.dreamweaver-12.0 0x00cf6518 SiteStatusFrame::DestroyWindow() + 502
7 com.adobe.dreamweaver-12.0 0x001f3eaf SiteStatusFrame::Start(unsigned int, CWnd*, int, unsigned short const*, bool) + 197
8 com.adobe.dreamweaver-12.0 0x001f45f0 SiteStatusFrameTemp::Start(SiteStatusFrame*, CString const&, CString const&, int, bool, unsigned int, CWnd*) + 280
9 com.adobe.dreamweaver-12.0 0x0056778d TitanDocTemplate::OpenDocumentFile(unsigned short const*, CString, int, InitialDocFlag, unsigned long) + 2357
10 com.adobe.dreamweaver-12.0 0x00040b9b TitanFrameManager::CreateFrame(CString const&, CString const&, InitialDocFlag, unsigned long) + 249
11 com.adobe.dreamweaver-12.0 0x00040d9c TitanFrameManager::CreateFrame(CString const&, DocumentType::BaseType, unsigned long) + 72
12 com.adobe.dreamweaver-12.0 0x00043932 TitanFrame::DoOpenFile(CString const&, unsigned long) + 754
13 com.adobe.dreamweaver-12.0 0x001c027d CFileView::OpenTheFile(CString) + 277
14 com.adobe.dreamweaver-12.0 0x001c8ff7 CFileView::OpenFileList(CStringList const&) + 3693
15 com.adobe.dreamweaver-12.0 0x00c4317b CFileView::OnOpen() + 391
16 com.adobe.dreamweaver-12.0 0x00dc7585 CSiteFileView::OnSelectText() + 17
17 com.adobe.dreamweaver-12.0 0x0113f771 CCmdTarget::OnCmdMsg(unsigned int, int, void*, AFX_CMDHANDLERINFO*) + 271
18 com.adobe.dreamweaver-12.0 0x0112edfc CView::OnCmdMsg(unsigned int, int, void*, AFX_CMDHANDLERINFO*) + 48
19 com.adobe.dreamweaver-12.0 0x0112c881 CWnd::OnCommand(unsigned int, long) + 239
20 com.adobe.dreamweaver-12.0 0x0112ad40 CWnd::OnWndMsg(unsigned int, unsigned int, long, long*) + 60
21 com.adobe.dreamweaver-12.0 0x0112a3b2 CWnd::WindowProc(unsigned int, unsigned int, long) + 58
22 com.adobe.dreamweaver-12.0 0x003ab20e CWnd::WinSendMessage(unsigned int, unsigned int, long) + 44
23 com.adobe.dreamweaver-12.0 0x0113a6f1 CImplBase::SendCommandMessageToParent(unsigned short) const + 79
24 com.adobe.dreamweaver-12.0 0x011b5d1f CSftTreeImpl::OnRowSingleClickUp(boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTree Row>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int) + 51
25 com.adobe.dreamweaver-12.0 0x011bef40 boost::_mfi::mf4<void, CSftTreeImpl, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>::operator()(CSftTreeImpl*, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int) const + 100
26 com.adobe.dreamweaver-12.0 0x011bf00f void boost::_bi::list5<boost::_bi::value<CSftTreeImpl*>, boost::arg<1>, boost::arg<2>, boost::arg<3>, boost::arg<4> >::operator()<boost::_mfi::mf4<void, CSftTreeImpl, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>, boost::_bi::list4<boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>&, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>&, unsigned int&> >(boost::_bi::type<void>, boost::_mfi::mf4<void, CSftTreeImpl, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>&, boost::_bi::list4<boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>&, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>&, unsigned int&>&, int) + 89
27 com.adobe.dreamweaver-12.0 0x011be18c boost::detail::function::void_function_obj_invoker4<boost::_bi::bind_t<void, boost::_mfi::mf4<void, CSftTreeImpl, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>, boost::_bi::list5<boost::_bi::value<CSftTreeImpl*>, boost::arg<1>, boost::arg<2>, boost::arg<3>, boost::arg<4> > >, void, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>::invoke(boost::detail::function::function_buffer&, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int) + 76
28 com.adobe.dvaui.framework 0x037ff18b boost::function4<void, boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int>::operator()(boost::intrusive_ptr<dvaui::controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int) const + 115
29 com.adobe.dvaui.framework 0x037e347a dvaui::controls::UI_MultiColumnTree::NotifyOfRowSingleClickUp(boost::intrusive_ptr<dvaui: :controls::UI_MultiColumnTreeRow>, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, unsigned int) + 100
30 com.adobe.dvaui.framework 0x037e9071 dvaui::controls::UI_MultiColumnTreeInnerView::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 1965
31 com.adobe.dreamweaver-12.0 0x011a7136 DW_SftTree_RowDragCapture::DoMouseEvent(dvaui::ui::MouseEvent const&) + 422
32 com.adobe.dvaui.framework 0x039440a1 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 383
33 com.adobe.dvaui.framework 0x039442b9 dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 113
34 com.adobe.dvaui.framework 0x03944376 dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 68
35 com.adobe.dvaui.framework 0x039b26a5 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 1265
36 com.adobe.dvaui.framework 0x039b049f dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 479
37 com.adobe.dvaui.framework 0x039af204 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 138
38 com.adobe.dvaui.framework 0x039b07f7 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 29
39 com.adobe.dvaui.framework 0x039ad13b dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 77
40 com.adobe.dreamweaver-12.0 0x011c586f boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, boost::_mfi::mf1<void, dvaui::ui::OS_View, NSEvent*>, boost::_bi::list2<boost::_bi::value<dvaui::ui::OS_View*>, boost::_bi::value<NSEvent*> > >, void>::invoke(boost::detail::function::function_buffer&) + 47
41 com.adobe.dvacore.framework 0x034151fa int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 36
42 com.adobe.dvacore.framework 0x034160f8 boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<int, int (*)(boost::function0<void>*, void*), boost::_bi::list2<boost::_bi::value<boost::function0<void>*>, boost::_bi::value<void*> > >, int>::invoke(boost::detail::function::function_buffer&) + 24
43 com.adobe.dreamweaver-12.0 0x0114e708 TestErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 50
44 com.adobe.dvacore.framework 0x034150ef void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 135
45 com.adobe.dvacore.framework 0x03417bb1 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 129
46 com.adobe.dvaui.framework 0x039a458c -[DVAMacContainerView mouseUp:] + 156
47 com.apple.AppKit 0x90a72ae0 -[NSWindow sendEvent:] + 7159
48 com.adobe.owl 0x044ece9b OWLRemoveObjCExceptionCallback + 1157
49 com.adobe.owl 0x044ef4c3 OWLRemoveObjCExceptionCallback + 10925
50 com.apple.AppKit 0x90a6da0f -[NSApplication sendEvent:] + 4278
51 com.adobe.dvaui.framework 0x0399e084 -[DVAMacApplication sendEvent:] + 852
52 com.adobe.exo.framework 0x0410171f -[ExoMacApplication sendEvent:] + 559
53 com.apple.AppKit 0x9098772c -[NSApplication run] + 951
54 com.adobe.exo.framework 0x04100b73 exo::app::OS_AppBase::RunEventLoop() + 67
55 com.adobe.dreamweaver-12.0 0x0114cb4f CRealApp::Run() + 395
56 com.adobe.dreamweaver-12.0 0x011303b0 CWinAppImpl::Run() + 36
57 com.adobe.dreamweaver-12.0 0x0113069f main + 95
58 com.adobe.dreamweaver-12.0 0x004e1175 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98c349ae kevent + 10
1 libdispatch.dylib 0x99b6ec71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x99b6e7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120ec pthread_cond_timedwait$UNIX2003 + 70
3 com.adobe.boost_threads.framework 0x0285826e boost::condition_variable::timed_wait(boost::unique_lock<boost::mutex>&, boost::posix_time::ptime const&) + 812
4 com.adobe.boost_threads.framework 0x02851680 boost::this_thread::sleep(boost::posix_time::ptime const&) + 128
5 com.adobe.dreamweaver-12.0 0x00902146 JSInterp::testForINET() + 110
6 com.adobe.dreamweaver-12.0 0x00902ea5 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, boost::_mfi::mf0<void, JSInterp>, boost::_bi::list1<boost::_bi::value<JSInterp*> > >, void>::invoke(boost::detail::function::function_buffer&) + 37
7 com.adobe.dvacore.framework 0x03461b37 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 151
8 com.adobe.dvacore.framework 0x03461c48 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
9 com.adobe.boost_threads.framework 0x02850737 thread_proxy + 167
10 libsystem_c.dylib 0x97d87557 _pthread_start + 344
11 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x98c33c72 __semwait_signal + 10
1 libsystem_c.dylib 0x97e11a61 nanosleep$UNIX2003 + 189
2 com.apple.carbonbundletemplate 0x12f9f4db ScObjects::Thread::sleep(unsigned int) + 59
3 com.apple.carbonbundletemplate 0x12f9b339 ScObjects::BridgeTalkThread::run() + 185
4 com.apple.carbonbundletemplate 0x12f9f848 ScObjects::Thread::go(void*) + 168
5 libsystem_c.dylib 0x97d87557 _pthread_start + 344
6 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x98c33b3e __recvfrom + 10
1 libsystem_c.dylib 0x97e11bcb recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x13fd7733 Invoke + 47867
3 ServiceManager-Launcher.dylib 0x13fd6846 Invoke + 44046
4 ServiceManager-Launcher.dylib 0x13fd5988 Invoke + 40272
5 ServiceManager-Launcher.dylib 0x13fd5a0f Invoke + 40407
6 ServiceManager-Launcher.dylib 0x13fd0baf Invoke + 20343
7 ServiceManager-Launcher.dylib 0x13fd0ea7 Invoke + 21103
8 ServiceManager-Launcher.dylib 0x13fd1685 Invoke + 23117
9 ServiceManager-Launcher.dylib 0x13fd18f9 Invoke + 23745
10 ServiceManager-Launcher.dylib 0x13fd42a0 Invoke + 34408
11 ServiceManager-Launcher.dylib 0x13fd43fd Invoke + 34757
12 ServiceManager-Launcher.dylib 0x13fd4c91 Invoke + 36953
13 ServiceManager-Launcher.dylib 0x13fd4db2 Invoke + 37242
14 ServiceManager-Launcher.dylib 0x13fc7656 Login + 461
15 ServiceManager-Launcher.dylib 0x13fcb09a Login + 15377
16 ServiceManager-Launcher.dylib 0x13fd5165 Invoke + 38189
17 ServiceManager-Launcher.dylib 0x13fd72eb Invoke + 46771
18 libsystem_c.dylib 0x97d87557 _pthread_start + 344
19 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x147b804f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x1454962f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x147b804f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x1454962f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x147b804f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x1454962f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x147b804f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x1454962f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x97d8c512 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x147b8017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x147d120e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x97d8c512 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x147b8017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x149460c8 APXGetHostAPI + 4264072
5 com.adobe.ape.engine 0x147b813e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x147b81a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x147b82c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x97d87557 _pthread_start + 344
9 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x98c317d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98c30cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x93fa5599 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x93faaf7f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x93faa63a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x93faa4ab CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x916bf13a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x917231d8 -[NSThread main] + 45
8 com.apple.Foundation 0x9172315b __NSThread__main__ + 1396
9 libsystem_c.dylib 0x97d87557 _pthread_start + 344
10 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x98c33be6 __select + 10
1 com.apple.CoreFoundation 0x93feec00 __CFSocketManager + 1632
2 libsystem_c.dylib 0x97d87557 _pthread_start + 344
3 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 WebKitDw.dylib 0x20a1a273 WTF::TCMalloc_PageHeap::scavengerThread() + 179
4 WebKitDw.dylib 0x20a1a2e1 WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 17
5 libsystem_c.dylib 0x97d87557 _pthread_start + 344
6 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x98c33c72 __semwait_signal + 10
1 libsystem_c.dylib 0x97e11a61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x97e1192a usleep$UNIX2003 + 60
3 com.adobe.dreamweaver-12.0 0x003a9d55 Sleep + 21
4 com.adobe.dreamweaver-12.0 0x00f559d6 CodeViewTypingMonitorThread::MonitorThread() + 184
5 com.adobe.dreamweaver-12.0 0x00f55a73 CodeViewTypingMonitorThread::tramp(void*) + 17
6 libsystem_c.dylib 0x97d87557 _pthread_start + 344
7 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 15:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x98c317d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98c30cb0 mach_msg + 68
2 com.apple.QuartzCore 0x97cbde24 CA::Render::Server::server_thread(void*) + 441
3 com.apple.QuartzCore 0x97d4e836 thread_fun + 29
4 libsystem_c.dylib 0x97d87557 _pthread_start + 344
5 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 16:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120ec pthread_cond_timedwait$UNIX2003 + 70
3 com.apple.JavaScriptCore 0x97fce3d8 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 120
4 com.apple.JavaScriptCore 0x981e4f43 JSC::BlockAllocator::blockFreeingThreadMain() + 115
5 com.apple.JavaScriptCore 0x97fcc35c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x981fa880 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x97d87557 _pthread_start + 344
8 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9814f6f6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9814f5ee JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x97fcc35c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x981fa880 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x97d87557 _pthread_start + 344
8 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9814f6f6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9814f5ee JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x97fcc35c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x981fa880 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x97d87557 _pthread_start + 344
8 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9814f6f6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9814f5ee JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x97fcc35c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x981fa880 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x97d87557 _pthread_start + 344
8 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x98c338e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x97d8c220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97e120a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.carbonbundletemplate 0x16a47eff MMNetIO::RequestProcessor<MMNetIO::SFTPNetChannel, MMNetIO::SFTPNetChannel, MMNetIO::NetIOException>::MutexState::Wait() + 43
4 com.apple.carbonbundletemplate 0x16a48f6d MMNetIO::RequestProcessor<MMNetIO::SFTPNetChannel, MMNetIO::SFTPNetChannel, MMNetIO::NetIOException>::ProcessRequests() + 125
5 com.apple.carbonbundletemplate 0x16a4930a MMNetIO::RequestProcessor<MMNetIO::SFTPNetChannel, MMNetIO::SFTPNetChannel, MMNetIO::NetIOException>::RequestProcessorTrampoline(void*) + 29
6 libsystem_c.dylib 0x97d87557 _pthread_start + 344
7 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 21:
0 libsystem_kernel.dylib 0x98c33be6 __select + 10
1 com.apple.carbonbundletemplate 0x16a7c13a client_loop + 4252
2 com.apple.carbonbundletemplate 0x16a50486 MMNetIO::ssh_thread(void*) + 2147
3 libsystem_c.dylib 0x97d87557 _pthread_start + 344
4 libsystem_c.dylib 0x97d71cee thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x98c340ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x97d8a04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x97d89e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97d71cca start_wqthread + 30
Thread 23:
0 libsystem_kernel.dylib 0x98c340ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x97d8a04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x97d89e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97d71cca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x01a92b68 ebx: 0x00000000 ecx: 0x00c8d660 edx: 0x0042f220
edi: 0x0b84e020 esi: 0x0b84e01c ebp: 0xbfffd588 esp: 0xbfffd570
ss: 0x00000023 efl: 0x00010283 eip: 0x003b18b0 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000008
Logical CPU: 2
Binary Images:
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HOW DO I STOP ILLUSTRATOR CS6 FROM CRASHING?
everytime I use illustrator and i'm working on a piece, illustrator suddenly stops working and I have to close down the program. This keeps on happening and I am losing so many projects, because when I start working on them, it crashes. and even WHEN I save, i still lose a lot of data and have to start from square one. Please, please if anyone knows what I can do to stop Illustrator from crashing constantly it will help alot.
not to be rude, but if you Do have the same issue, don't just repeat it here in this forum. if you got the answer, answer the question so that OTHER people who are having similar problems can fix this.
I use a Dell Precision T1700 Tower
Windows 7FOUND IT! thank you so much!!! this is the crash error!
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0xc00000fd
Fault offset: 0x000000000002206e
Faulting process id: 0x518
Faulting application start time: 0x01d076368bb9cad7
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 472fc46c-e22b-11e4-88bc-3417ebc95c6f -
Illustrator CS6 strange crashing behavior
Hello:
I upgraded to CS6 from CS5 today and am noticing some odd crashing behavior. It occurs most commonly when I'm using the navigator panel, either while zooming or moving the image. But I've also gotten it while using the Hand tool ( with the navigator closed) and while just drawing with the pencil toll or line segment tool. I don't get any error message except that "Windows has detected a problem and is shutting the program down" message. I can't find any other crash report or problem notices ( Win 7 Home Premium 64 Bit).
I tried updating my video driver ( AMD Radeon HD 6450) and also updated the driver for my Intuos 4 tablet. That didn't help.
When I reopen illustrator, my saved workspace comes back ok, but everything is reset to defaults. For example, the rulers will come back on and any changes to tool attributes are reset to their default status.
One other thing the first time I opened CS6 after installing I got a message about Windows needing to make some registry changes.I followed the directions in the dialog about letting Windows fix it and CS6 has started ok afterward.
Could this behavior mean my install got corrupted somehow? If so could that be the cause of Windows not "playing nice?" Incidentally, Photoshop CS6 is working perfectly.
thanks for your help..
System details:
Windows 7 home Premium SP 1 64 bit ( fully updated)
Intel Core i5 2300 CPU 2.80 Ghz
6 GB RAM
AMD Radeon HD 6450 video cardmjmdvm,
I read with horror the things tech support told you and did to your computer. There are good tech support people and bad tech support people (at any company, not just Adobe) and you seem to have run into two bad ones.
My suggestion would be to create a new administrator account in Win7 and see if IL CS6 works when you're logged in to that account.
Unfortunately, your tech support sessions have probably hosed your old account (and possibly the IL CS6 installation) beyond repair -- you've already noticed the weird command prompt and sluggish boot times of Win7, now, which are symptoms of "not good".
To recap the tech support errors -- Win7 manages memory exceptionally well, so there's no question of other apps (like Office) "hogging" resources. That is an outdated concept from the ancient days of personal computing. No need to modify registry entries, either -- simply running IL CS6 "As administrator" from its icon is all that is necessary. It was also a bad idea to modify security permissions -- Win7 has excellent security features enabled by default for a very good reason: they protect you from malware. Modifying those permissions haphazardously is detrimental to your safety. You'll like the extra RAM, anyway, but 6Gb in Win7 x64 is sufficient to run any application and will not cause an internal application function (the Navigator window) to crash the app.
Sorry for the long diatribe, but I once worked in tech support for a small software company and one of my pet peeves is bad tech support.
I wish you success in resolving your problem.
Ken
P.S., I'm running IL CS6 on a Win7 Home Premium x64 system. Other than having to run it "As administrator" because of a problem with Save For Web, leaving the Navigator panel open does not crash the app. I do have 8Gb of RAM. -
Photoshop CS6 Constantly Crashing
Photoshop CS6 is crashing on me multiple times every day.
Photoshop CS6
Windows 7 64-bit (Service Pack 1)
ATI Radeon HD 5670
Crashes are not associated with one specific task. Crashes often occur when I set foreground/background color via the Tools Panel (after pressing Enter with the color picker open), but also when using the keyboard shortcut to resize canvas, or using the color picker to set text color. Seems like crashes occur most often when I’m using the color picker in various panels/tools or using a keyboard shortcut (e.g., when press “d” to set foreground/background colors to white/black, or Ctrl-Delete to fill with background color).
I have the most recent driver for my video card. I don’t have any third-party plugins. The only third-party extension installed is “GuideGuide”, which I uninstalled and it didn’t fix the problem (so I re-installed it). I tried resetting Photoshop preferences (moved “Adobe Photoshop X64 CS6 Prefs.psp” out of AppData folder, didn’t use the CTRL-SHIFT-ALT method while launching Photoshop).
I get one of two different error messages when Photoshop crashes, either 1) A standard Windows error saying Photoshop has stopped working, or 2) Runtime Error! R6025 – pure virtual function call.
Here are details for a few of the crashes from Windows Event Viewer:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0xf78
Faulting application start time: 0x01ce570ab617c5b8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
Report Id: 810b473a-c305-11e2-9507-f04da23a753f
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Exception code: 0xc0000005
Fault offset: 0x00000000013d0903
Faulting process id: 0x22b4
Faulting application start time: 0x01ce564fbc5cc17c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id: 4370042e-c296-11e2-9da2-f04da23a753f
Here’s some of my system info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 9207 MB
Free memory: 4182 MB
Memory available to Photoshop: 8171 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: (I deleted the serial number)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 1.35T, 988.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
GuideGuide
Kuler
Installed TWAIN devices: NONE
Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.
Thanks!Thanks for the input xkater.
I took a look at: Control Panel > Device Manager > Display Adapters, and the only thing listed there is my graphics card (AMD Radeon R9 270). There's no listing for Intel HD Graphics xxx.
Since originally posting this problem I've purchased a new computer. Much to my disbelief I have the same problem on the new computer.
This is my new computer info:
Adobe CS6
Windows 8.1 64-bit
Processor: Intel Core i7-4790 CPU @ 3.60GHz 3.60 GHz
RAM: 32 GB
Graphics Card: AMD Radeon R9 270
To reiterate the problem, there are 2 situations where Photoshop most often crashes:
1) Using the Tools Panel "set foreground/background color". With the Color Picker open, if set the color by sampling a color from artwork on the canvas, then click the "OK" button in the Color Picker, Photoshop often crashes.
2) Using the keyboard shortcut "D" to set the Tools Panel foreground and background colors to default. This often crashes Photoshop.
This problem really slows down my workflow. If anyone has any suggestions to resolve the problem it would be much appreciated.
This screenshot illustrates issue #1 above.
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