Illustrator CS6 crashes when GOM Player is on
Whenever I have an open video file with GOM Player (my vide file player) Illustrator will casually crash upon opening, Illustartor would load completely and then just crash. The same thing would happen if Illustrator is open and I want to open a vide file - then GOM Player would crash, after trying to open the same video file, while Illustrator is open, GOM Player would play a black screen. Similarly, if GOM Player is open and I try to open Illustrator a few times at about the second or third try Illustrator will finally load.
I need them both open and working at the same time.
Any ideas?
It sounds like a conflict or a corruption or both, I saw you other post you might even have a corrupt font or corrupt cache file knowing the specific file might take some doing and but more than likely you have a conflci with this GOM. Try a different player.
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1/21/15 4:40:47.126 PM Adobe Illustrator[588]: 6 Adobe Illustrator 0x0011265e _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStr ingERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 1005154
Process: Adobe Illustrator [546]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Responsible: Adobe Illustrator [546]
__IMPORT 000000000c433000-000000000c434000 [ 4K] rwx/rwx SM=PRV /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
--> __LINKEDIT 000000000c434000-000000000c43a000 [ 24K] r--/rwx SM=COW /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
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Illustrator CS6 crashes when 40 or more files are open at the same time
Windows 7 SP1, Illustrator CS6
The end users spends 7 hours of their 8 hours in Illustrator. As part of the job, they have to have over 40 different files open at the same time because they are working on several jobs at the same time as well as working forward. So the answer is not "they have to close some files". This, unfortunately, is not an option.
We recently upgraded them to CS6. They said that version CS5 was fine and didn't crash like this. But Illustrator CS6 crashes on them, closes itself, and obviously they lose all unsaved changes (saving the changes isn't a choice either, because the files are shared and have to stay original).
The only modification we've done to the program is to UNcheck "Append" in the preferences.
This happens on all 3 computers for all 3 users, so I don't believe it to be end-user related.
Does anyone out there know of a way to get Illustrator to stop crashing?
Is there a specific limit on the number of files that can be open?
Thanks,
SpencerNo, they aren't working on the same files. All 3 employees are working on different files.
They are all on Dell Optiplex GX745 with 4 Gb of RAM.
The crashes are at different times, not all 3 crashing at the same time. Therefore, I don't believe network is the cause of the issues. Also, it didn't crash on CS5, but now it does on CS6.
What I'm looking for are possible settings within Illustrator CS6 that I can tweak to make it a more stable program.
Thanks -
Illustrator CS6 crashes when choosing printer from menu
Hi,
We just got a new computer installed and Illustrator CS6 is set on Adobe PDF in print menu. When we try to change it to our printer in the drop down list, Illustrator crashes. Any help is greatly appreciated.
Laura CYou are welcome, Laura.
I was hoping it was not that.
Maybe you should hope it is: it could be something worse.
I hope you will report your findings. -
Illustrator CS6 crashes when trying to open or create a new file.
I have been trying to open multiple files in Illustrator and it crashes immediately. I have cleaned out my font cache, restarted and checked for updates. Any help would be wonderful!
This is the error feed I get.
Process: Adobe Illustrator [305]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 723 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [165]
User ID: 501
Date/Time: 2013-06-10 12:56:51.146 -0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 304073 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 297419 sec
Per-App Crashes Since Last Report: 22
Anonymous UUID: 95AF49FF-7552-C96D-C5B5-852CC25D71E9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator 0x0000000100ea4cad std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 2093709
1 com.adobe.illustrator 0x00000001005dc1b6 0x100000000 + 6144438
2 com.adobe.illustrator 0x00000001003fbb04 0x100000000 + 4176644
3 com.adobe.illustrator 0x000000010046ca68 0x100000000 + 4639336
4 com.adobe.illustrator.plugins.IllustratorUI 0x000000011fb792e0 PluginMain + 566256
5 com.adobe.illustrator.plugins.IllustratorUI 0x000000011fb7c704 PluginMain + 579604
6 com.adobe.illustrator.plugins.IllustratorUI 0x000000011fb7ce3e PluginMain + 581454
7 com.adobe.illustrator.plugins.IllustratorUI 0x000000011fb42b6a PluginMain + 343162
8 com.adobe.illustrator 0x000000010040e89d 0x100000000 + 4253853
9 com.adobe.illustrator 0x000000010047af78 0x100000000 + 4697976
10 com.adobe.illustrator 0x000000010047d66e 0x100000000 + 4707950
11 com.adobe.illustrator 0x000000010048f9d3 0x100000000 + 4782547
12 com.adobe.illustrator 0x00000001007683b9 0x100000000 + 7766969
13 com.adobe.illustrator 0x0000000100767b4e 0x100000000 + 7764814
14 com.adobe.illustrator 0x00000001007685d3 0x100000000 + 7767507
15 com.adobe.illustrator 0x00000001006dab70 0x100000000 + 7187312
16 com.adobe.illustrator 0x00000001006db324 0x100000000 + 7189284
17 com.adobe.illustrator 0x00000001006daeff 0x100000000 + 7188223
18 com.adobe.illustrator 0x000000010076a040 0x100000000 + 7774272
19 com.adobe.exo.framework 0x0000000108e65f1d exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 13
20 com.adobe.exo.framework 0x0000000108e6f29a boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<bool, boost::_mfi::mf1<bool, exo::app::AppBase, dvaui::ui::OS_Event const&>, boost::_bi::list2<boost::_bi::value<exo::app::OS_AppBase*>, boost::_bi::value<dvaui::ui::OS_Event> > >, bool>::invoke(boost::detail::function::function_buffer&) + 42
21 com.adobe.dvaai.framework 0x0000000107d2e9ab int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 123
22 com.adobe.illustrator 0x000000010076bb5b 0x100000000 + 7781211
23 com.adobe.dvaai.framework 0x0000000107d2df3a bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 250
24 com.adobe.dvaai.framework 0x0000000107d2eada bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 90
25 com.adobe.exo.framework 0x0000000108e6d036 -[ExoMacApplication sendEvent:] + 742
26 com.apple.AppKit 0x00007fff8b64921a -[NSApplication run] + 636
27 com.adobe.exo.framework 0x0000000108e6b747 exo::app::OS_AppBase::RunEventLoop() + 55
28 com.adobe.illustrator 0x0000000100769a58 0x100000000 + 7772760
29 com.adobe.illustrator 0x0000000100708de1 0x100000000 + 7376353
30 com.adobe.illustrator 0x00000001006f8bb4 0x100000000 + 7310260
31 com.adobe.illustrator 0x0000000100163358 0x100000000 + 1454936
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90f01d16 kevent + 10
1 libdispatch.dylib 0x00007fff8edb9dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8edb99ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff91e1c210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff91e1c3e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff91d7ea98 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff91df37e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff91e1c210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff91e1c3e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff91d7ea98 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff91df37e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff91e1c210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff91e1c3e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff91d7ea98 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff91df37e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ee1d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ee2b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102ee9deb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000118cf7c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000118aa5ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000118cf7c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000118aa5ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000118cf7c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000118aa5ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf5fe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x0000000118cf7c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000118aa5ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff90eff686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90efec42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f1d2233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f1d7916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f1d70e2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8e6636e8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8e65b2ce CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf6023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000118cf7bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x0000000118d0fddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf6023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000118cf7bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x0000000118e8a2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff90f01386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff95c7b800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff95c7b717 usleep + 54
3 com.adobe.illustrator.plugins.dBrushTool 0x000000011ccf92c2 PluginMain + 364594
4 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff90eff6c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011ccfb7da PluginMain + 374090
Thread 15:
0 libsystem_kernel.dylib 0x00007fff90eff6c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011ccfb7da PluginMain + 374090
Thread 16:
0 libsystem_kernel.dylib 0x00007fff90eff6c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011ccfb7da PluginMain + 374090
Thread 17:
0 libsystem_kernel.dylib 0x00007fff90eff6c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011ccfb7da PluginMain + 374090
Thread 18:
0 libsystem_kernel.dylib 0x00007fff90f016d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95bf3f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95bf3d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95bde1d1 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff90f016d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95bf3f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95bf3d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95bde1d1 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff90f016d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95bf3f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95bf3d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95bde1d1 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff90f01386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff95c7b800 nanosleep + 163
2 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011106f8cb PluginMain + 1570107
3 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001110575b9 PluginMain + 1471017
4 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011106fc16 PluginMain + 1570950
5 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff90f012aa __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x00000001218d75ec Invoke + 45721
2 ServiceManager-Launcher.dylib 0x00000001218d6813 Invoke + 42176
3 ServiceManager-Launcher.dylib 0x00000001218d5be0 Invoke + 39053
4 ServiceManager-Launcher.dylib 0x00000001218d5c66 Invoke + 39187
5 ServiceManager-Launcher.dylib 0x00000001218d130f Invoke + 20412
6 ServiceManager-Launcher.dylib 0x00000001218d1616 Invoke + 21187
7 ServiceManager-Launcher.dylib 0x00000001218d1cd7 Invoke + 22916
8 ServiceManager-Launcher.dylib 0x00000001218d1f41 Invoke + 23534
9 ServiceManager-Launcher.dylib 0x00000001218d461d Invoke + 33482
10 ServiceManager-Launcher.dylib 0x00000001218d4775 Invoke + 33826
11 ServiceManager-Launcher.dylib 0x00000001218d4fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib 0x00000001218d50ad Invoke + 36186
13 ServiceManager-Launcher.dylib 0x00000001218c7d6b Login + 480
14 ServiceManager-Launcher.dylib 0x00000001218cb7ad Login + 15394
15 ServiceManager-Launcher.dylib 0x00000001218d5412 Invoke + 37055
16 ServiceManager-Launcher.dylib 0x00000001218d7253 Invoke + 44800
17 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf6023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000118cf7bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x0000000118d0fddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff90f010fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff95bf6023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x0000000118cf7bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x0000000118e8a2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x0000000118cf7cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x0000000118cf7d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x0000000118cf7e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff95bf17a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff95bde1e1 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff90f016d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95bf3f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95bf3d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95bde1d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000030d7ec75 rbx: 0x00000001226f0100 rcx: 0x0000000100eaa290 rdx: 0x000000010b00a494
rdi: 0x00007fff5fbfbd30 rsi: 0x00000001226f0100 rbp: 0x00007fff5fbfbd80 rsp: 0x00007fff5fbfbd20
r8: 0x00000001226f1908 r9: 0x00000000a22b50f5 r10: 0x000000012b09c4b0 r11: 0x0000000100eaa270
r12: 0x0000000101911698 r13: 0x000000012270c000 r14: 0x00000001226f4200 r15: 0x00007fff5fbfbe40
rip: 0x0000000100ea4cad rfl: 0x0000000000010202 cr2: 0x0000000100ea4ca0
Logical CPU: 2
Binary Images:
0x100000000 - 0x10187afe7 +com.adobe.illustrator (723 - 16.0.0) <56C7F62E-CB0E-7436-3938-A3E667A2274C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101abe000 - 0x102803ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102816000 - 0x102884fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d8000 - 0x1028dafff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028df000 - 0x10293cff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102963000 - 0x1029c8ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029f6000 - 0x1029f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.722) <88F53468-DA62-3334-1187-61752A380FFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029fa000 - 0x102b73fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b86000 - 0x10318efff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10322a000 - 0x10326cff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103274000 - 0x10336efe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103412000 - 0x103431fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103438000 - 0x103460ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x103467000 - 0x1037c8fef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x103815000 - 0x103c5bff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cd7000 - 0x104dd5fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f96000 - 0x104ff6ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105000000 - 0x1050b8fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050eb000 - 0x105195fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051bc000 - 0x1052fcfe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10537b000 - 0x10547dfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054c5000 - 0x105612ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105686000 - 0x1058cffe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
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0x119c2f000 - 0x119d08ff7 libcrypto.0.9.7.dylib (106) <3E1B14DE-342B-318C-8F22-7B9CD88EE760> /usr/lib/libcrypto.0.9.7.dylib
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0x11cae5000 - 0x11cb12fff +com.adobe.illustrator.plugins.SimpleTools (Segment Tools version 16.0.0 - 16.0.0) <1AE712A7-D870-5574-2368-93ABB0DF658E> /Applications/Adobe Illustrator CS6/*/SimpleTools
0x11cb27000 - 0x11cb47fff +com.adobe.illustrator.plugins.ScatterBrushTool (Adobe Scatter Brush Tool version 16.0.0 - 16.0.0) <2A16348D-1235-CEF3-691D-651C718489B3> /Applications/Adobe Illustrator CS6/*/ScattDo you have a printer chosen, if not choose one or chosoe another if you can.
Try resetting your prefernces by immediatley after booting hold down Shift CMD Option after booting Illustrator. -
Illustrator CS6 crashes when saving or printing
A couple weeks ago, my AI CS6 started crashing when saving complex line work (Rhino Make2D exports) or when I tried to check the printer setting. I've reinstalled AI and installed the latest updates. For a few days, the saving problem went away but it has returned today. I have cleared the preferences folder.
I am running Windows 7.
Is this a Rhino/AutoCAD export issue? The saving problem persists even when I copied a small section of the linework to a fresh AI document. Simple vectors don't lead to saving problems. Thanks!You need to provide system information or else this is no use to anyone...
Mylenium -
Illustrator CS6 - Crashes when applying drop shadow
I am currently working on a mac mini with OS X 10.8.2 and version CS6 of Illustrator.
My problem is that everytime I try to preview or apply a drop shadow effect (Effects > Stylize > Drop Shadow...) it freezes.
I have done a lot of things to try and resolve this issue including quiting and restarting Illustrator. Restarting the computer. Reinstalling illustrator, which ended up being a temporary fix. I have a screen shot of the program of when I clicked on the Preview box (just insert the colorful spining wheel of death).
I also can post the Apple report if anyone whould like to see it.
Please help! Any advise would be greatly appreciated.Actually I did get it to work by deleting the .AI prefs. I will post again if it isn't a long term fix but I'm just glad that I can get back to work! Thanks Mike!
For those who might be having the same problem here's the steps I took to deleting the AI prefs:
WARNING: For those that don't know this will delete your custom unit preferences/ui settings/workspaces, etc.
1) I got the file path for my operating system: http://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
For OS X Lion users, you'll need to unhide the users' library: http://reviews.cnet.com/8301-13727_7-20082044-263/os-x-lion-where-did-my-library-go/
2) I just renamed and compressed the Adobe Illustrator CS6 Settings Folder. I then launched Illustrator (which created a new settings folder). Everything now works for me! Hopefully, it'll work for you too. -
Illustrator CS6 Crashes When Opening PDF Files
This is a new issue and it is happening on my Windows 7 Home Premium Desktop PC, my Windows 8.1 Laptop & my MacBook Pro (OS X 10.10.1)
Below is the information from the Event Viewer
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: AIPort.dll, version: 1.0.0.1, time stamp: 0x509ab673
Exception code: 0xc0000094
Fault offset: 0x0000000000028f06
Faulting process id: 0x19b4
Faulting application start time: 0x01d03ff19a06e321
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AIPort.dll
Report Id: 3f617314-ac07-11e4-9e49-902b34618fd5
So the faulting module is AIPort.dll
So annoying!! Has anyone else encountered this error before? If so, anyone have any suggestions? A Google search came up empty.
Thanks!
TrinaWhere did the PDF file come from? Did it originate in AI? AI is not a general-purpose PDF editor so unless the file originated in AI, it's a cr@pshoot.
-
Illustrator CS6 crashing when using Image Trace - Make on Mac OSX
Hi all,
I have a user on a new mac that is just a few months old. It has all Mac updates and all Adobe updates, has passed all Mac hardware tests (and a separate memory test) and I ran the disk permissions check yesterday.
The issue is that whenever she uses Image Trace - Make illustrator will crash completely. It doesn't give the spinning wheel of death, it just closes. This happens every time on any image file. While we haven't run every possible command on Illustrator I'm sure, this is the only command that crashes the program.
I have tried deleting the preferences file, but it did not make any difference.
On the crash report, it does give me a details option which gives a heck of a lot of info but I don't know what parts are relevant exactly so I'll refrain from posting the entire thing.
Any help is appreciated.
Thank youHi,
Have you submitted the crash log to Adobe? If yes than can you please tell me what ID you used during the submission of the crash log.
If possible can you join the connect session:
https://my.adobeconnect.com/rbhunwal
Thanks and Regards,
Raghuveer -
Adobe Illustrator CS6 crashes when I select or move an object
I can open Adobe Illustrator fine, but as soon as I select an object, before I release, the software crashes; if I'm lucky I can move the object, but before I release it, the software crashes.
Adobe Creative Cloud
iMac OSX 10.8.4
and I am using a Wacom Intuousc86brown,
You seem to have been lucky, having only a temporary corruption of some kind. The full list of things to try is as follows:
1) Close down Illy and open again;
2) Restart the computer;
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator (CS6) crashes when opening in Yosemite. Any fixes out there?
I've just jumped from Snow Leopard to Yosemite. I missed out Mavericks because I was too concerned about downtime while bugs got fixed and never got round to doing it. Stupidly I took the opposite approach this time and went straight for the jugular – downloading Yosemite as soon as I could.
Unfortunately Illustrator is not working now and I need a quick fix. As soon as it opens it crashes. It asked me to update Java so I did what I was told. Still nothing.
Please, any help is gratefully received...Hi Owen,
tried
Can you please let me know which plug-in it was that you deleted?
I have removing every one that I have and nothing has worked thus far.
I deleted Vector Scribe Studio, FontExplorererX and that is all I had... still nothing.
What did you remove and/or update?
Thank you muchly. -
Illustrator CS6 crashes when click-and-drag to move object.
Running 16.0.5 on a retina MBP OSX 10.9.5. Every time I try to drag an object to move it, Illustrator crashes. I can click on an object/points and move with my keyboard arrow keys, but cannot with mouse or trackpad. I reimaged my machine, with all fresh installs of CS, but problem still persists. Any leads to a solution are appreciated.
e,
The issue may be caused by the Chrome Pushbullet extension, see this post #3 by Matt with the solution,
https://forums.adobe.com/message/6984777#6984777
or by the Adobe Color extension, see this post #2 byhexxstatic with the solution,
https://forums.adobe.com/message/7095368#7095368
or you could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS6 crashes when saving or printing an existing document
The problem doesn't apply if I create a new document. This is the error code: http://pastebin.com/QtcVM9WL
Can anyone help?You need to provide system information or else this is no use to anyone...
Mylenium -
My illustrator cs6 crashes when I use the gradient tool. I'm using a mac with mac os 10.9.3.
This driving me mad... any help out there?mr.roo,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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