Illustrator Freezes Crashes on Save
Hi!
I'm using Illustrator CS5 on my new MacBook Pro. I have successfully used this software on my previous computers and my current iMac; however, whenever saving a file in Illustrator on my MacBook, the screen will freeze and the app will crash. Any ideas how to solve this?
Thank you!
Process: Adobe Illustrator [1384]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1384]
User ID: 501
Date/Time: 2015-03-04 16:33:07.918 +0000
OS Version: Mac OS X 10.10.3 (14D87p)
Report Version: 11
Anonymous UUID: 0E3C0F82-533B-AA6F-B157-9E809AF77CA7
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.3M
Activity Tracing 2048K
CG backing stores 16.9M
CG image 48K
CG shared images 2704K
CoreAnimation 16K
CoreGraphics 4K
CoreImage 4K
CoreServices 1932K
CoreUI image data 232K
Foundation 4K
IOKit 10.8M
Image IO 4K
Kernel Alloc Once 4K
MALLOC 302.6M
MALLOC (admin) 48K
Memory Tag 240 14.0M
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 44K
OpenGL GLSL 128K
Stack 78.8M
VM_ALLOCATE 18.6M
__DATA 32.1M
__GLSLBUILTINS 2588K
__IMAGE 528K
__IMPORT 1008K
__LINKEDIT 76.0M
__OBJC 4304K
__TEXT 336.7M
__UNICODE 552K
mapped file 298.7M
shared memory 68K
=========== =======
TOTAL 1.2G
Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.2.1)
Bluetooth: Version 4.3.4b7 15405, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
Hi Larry,
I installed the software freshly from the original DVD when I bought my new MacBook. However, I followed your steps, uninstalled, ran cleaner, re-installed. However the issue is still presented. Do you have any other suggestions?
Thank you!
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From: [email protected]
To: [email protected]
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Process:
Adobe Illustrator [12303]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [290]
Date/Time:
2014-02-20 15:16:49.961 -0500
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
194948 sec
Crashes Since Last Report:
8
Per-App Interval Since Last Report: 91110 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID:
4C18E812-CA5A-4EF7-8F82-4CA05481D759
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
0000000100000000-0000000101877000 [ 24.5M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x10b24cdd0
objc[12303]: garbage collection is OFF
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 com.apple.CoreServices.OSServices
0x00007fff831dd8d6 _ZL16CreateStorageRefjP17CIconStorageEntryP17CIconFamilyLoaderjPj + 222
1 com.apple.CoreServices.OSServices
0x00007fff831dd6c6 _ISGetStorageRefFromLoader(CIconFamilyLoader*, unsigned int, unsigned int, unsigned int, unsigned int*) + 867
2 com.apple.CoreServices.OSServices
0x00007fff831f4d6a _ISGetSystemIconStorage + 95
3 com.apple.CoreServices.OSServices
0x00007fff831f4ce4 _ISAddSystemIconToImage + 109
4 com.apple.LaunchServices
0x00007fff8507fde3 AddImageByTypeInfo + 2084
5 com.apple.LaunchServices
0x00007fff8508d8a1 AddImageByUTI + 271
6 com.apple.LaunchServices
0x00007fff8508f189 GetIconRefFromUTI + 50
7 com.apple.DesktopServices
0x00007fff8d69ce89 TFSInfo::Initialize(unsigned char, __NWNode*) + 311
8 com.apple.DesktopServices
0x00007fff8d678e56 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1960
9 com.apple.DesktopServices
0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
10 com.apple.DesktopServices
0x00007fff8d611def TFSVolumeInfo::GetVolumeInfoFor(int) + 65
11 com.apple.DesktopServices
0x00007fff8d6880d3 __NetworkNearbyNode_block_invoke_0 + 35
12 libdispatch.dylib
0x00007fff846d93f2 dispatch_once_f + 53
13 com.apple.DesktopServices
0x00007fff8d688077 TGlobalNodes::NetworkNearbyNode() + 147
14 com.apple.DesktopServices
0x00007fff8d61be71 TNode::GetNetworkNode(unsigned int) + 105
15 com.apple.DesktopServices
0x00007fff8d618fc6 TNode::GetSpecialNodeWithStatus(unsigned int, OpaqueNodeRequest* const&, unsigned int, TNodePtr&) + 236
16 com.apple.DesktopServices
0x00007fff8d618de3 NodeCopySpecialFolder + 313
17 com.apple.FinderKit
0x00007fff854a3c95 TFENodeFactory::FetchSharedNetworkNode() + 79
18 com.apple.FinderKit
0x00007fff854c885d TStartNode::TStartNode(TCustomNodeFactory&) + 155
19 com.apple.FinderKit
0x00007fff854c879c TStartNode::CreateStartNode(TCustomNodeFactory&) + 34
20 com.apple.FinderKit
0x00007fff854a2297 TFENodeFactory::TFENodeFactory() + 483
21 com.apple.FinderKit
0x00007fff854a1fbc TFENodeFactory::Initialize() + 28
22 com.apple.FinderKit
0x00007fff855dce41 +[FIFinderViewGutsController initializeCounted] + 71
23 com.apple.FinderKit
0x00007fff855e60a0 -[FIFinderView _commonFinderViewInit] + 31
24 com.apple.FinderKit
0x00007fff855e6217 -[FIFinderView initWithFrame:] + 111
25 com.apple.AppKit
0x00007fff8757e53f -[NSNavFinderViewFileBrowser initWithFrame:] + 189
26 com.apple.AppKit
0x00007fff87575190 _NSNavFileBrowserWithFinderKit + 130
27 com.apple.AppKit
0x00007fff8725df90 -[NSSavePanel(NSSavePanelLayout) _makeFileBrowserView] + 79
28 com.apple.AppKit
0x00007fff8725c667 -[NSSavePanel(NSSavePanelLayout) _setupFileBrowserView] + 155
29 com.apple.AppKit
0x00007fff8725e562 -[NSSavePanel(NSSavePanelLayout) _initContentView] + 1282
30 com.apple.AppKit
0x00007fff8725af49 -[NSSavePanel initWithContentRect:styleMask:backing:defer:] + 320
31 com.apple.AppKit
0x00007fff87254f43 +[NSSavePanel _crunchyRawUnbonedPanel] + 207
32 com.apple.AppKit
0x00007fff87254e72 +[NSSavePanel savePanel] + 18
33 com.adobe.illustrator
0x00000001006e1624 0x100000000 + 7214628
34 com.adobe.illustrator
0x00000001006e2a19 0x100000000 + 7219737
35 com.adobe.illustrator
0x0000000100706934 0x100000000 + 7366964
36 com.adobe.illustrator
0x0000000100774ec8 0x100000000 + 7818952
37 com.adobe.illustrator
0x000000010088e4c6 0x100000000 + 8971462
38 com.adobe.illustrator
0x000000010088f024 0x100000000 + 8974372
39 com.adobe.illustrator
0x000000010089045d 0x100000000 + 8979549
40 com.adobe.illustrator
0x000000010089c247 0x100000000 + 9028167
41 com.adobe.illustrator
0x0000000100ac4cbc 0x100000000 + 11291836
42 com.adobe.illustrator
0x000000010046f761 0x100000000 + 4650849
43 com.adobe.illustrator
0x000000010048bd13 0x100000000 + 4766995
44 com.adobe.illustrator
0x0000000100766084 0x100000000 + 7757956
45 com.adobe.exo.framework
0x0000000108ee25c3 exo::uisupport::CommandHandler::HandleCommand(int) + 259
46 com.adobe.exo.framework
0x0000000108ee2614 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36
47 com.adobe.exo.framework
0x0000000108ee201e exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62
48 com.adobe.exo.framework
0x0000000108e6c437 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119
49 com.adobe.dvacore.framework
0x0000000107eece4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
50 com.adobe.illustrator
0x0000000100767ccb 0x100000000 + 7765195
51 com.adobe.dvacore.framework
0x0000000107eebeda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
52 com.adobe.dvacore.framework
0x0000000107eef9bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
53 com.adobe.exo.framework
0x0000000108e6debb -[ExoMacApplication handleMenuCommand:] + 187
54 com.apple.CoreFoundation
0x00007fff864ff70d -[NSObject performSelector:withObject:] + 61
55 com.apple.AppKit
0x00007fff86e228ca -[NSApplication sendAction:to:from:] + 139
56 com.apple.AppKit
0x00007fff86f0f7ff -[NSMenuItem _corePerformAction] + 399
57 com.apple.AppKit
0x00007fff86f0f536 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125
58 com.adobe.dvaui.framework
0x000000010861d9ad -[DVAMacMenu performActionForItemAtIndex:] + 61
59 com.apple.AppKit
0x00007fff871aeb08 -[NSMenu _internalPerformActionForItemAtIndex:] + 38
60 com.apple.AppKit
0x00007fff8703d6f9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 138
61 com.apple.AppKit
0x00007fff86e899bb NSSLMMenuEventHandler + 339
62 com.apple.HIToolbox
0x00007fff868d6234 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1263
63 com.apple.HIToolbox
0x00007fff868d5840 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 446
64 com.apple.HIToolbox
0x00007fff868ec6db SendEventToEventTarget + 76
65 com.apple.HIToolbox
0x00007fff869327b5 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 398
66 com.apple.HIToolbox
0x00007fff86a19e2d SendMenuCommandWithContextAndModifiers + 56
67 com.apple.HIToolbox
0x00007fff86a615b5 SendMenuItemSelectedEvent + 253
68 com.apple.HIToolbox
0x00007fff8692b883 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 101
69 com.apple.HIToolbox
0x00007fff86922fc9 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 600
70 com.apple.HIToolbox
0x00007fff86922592 _HandleMenuSelection2 + 580
71 com.apple.AppKit
0x00007fff86d8a1da _NSHandleCarbonMenuEvent + 250
72 com.apple.AppKit
0x00007fff86d1fcc9 _DPSNextEvent + 2019
73 com.apple.AppKit
0x00007fff86d1f07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
74 com.apple.AppKit
0x00007fff86d1b9b9 -[NSApplication run] + 470
75 com.adobe.exo.framework
0x0000000108e6b767 exo::app::OS_AppBase::RunEventLoop() + 55
76 com.adobe.illustrator
0x0000000100765bc8 0x100000000 + 7756744
77 com.adobe.illustrator
0x0000000100704b95 0x100000000 + 7359381
78 com.adobe.illustrator
0x00000001006f4d04 0x100000000 + 7294212
79 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff833187e6 kevent + 10
1 libdispatch.dylib
0x00007fff846d7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff846d6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.AGM
0x0000000102edccfb AGMInitialize + 3255535
3 com.adobe.AGM
0x0000000102eddafc AGMInitialize + 3259120
4 com.adobe.AGM
0x0000000102ee4d8b AGMInitialize + 3288447
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff8331667a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83315d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff864a4c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff864a4486 CFRunLoopRunSpecific + 230
5 com.apple.CoreMediaIO
0x00007fff85bd7fe9 CMIO::DAL::RunLoop::OwnThread(void*) + 159
6 com.apple.CoreMediaIO
0x00007fff85bce15a CAPThread::Entry(CAPThread*) + 98
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000113f97ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x00000001141122c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff84c17bb5 usleep + 53
3 com.adobe.illustrator.plugins.dBrushTool
0x00000001170892d2 PluginMain + 364594
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 15:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 16:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 17:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 18:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.apple.CoreFoundation
0x00007fff864edc8b __CFSocketManager + 1355
2 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
3 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 19:: IPCClient rcvr: FMClient.819372257.12303.140735110334816.1
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework
0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 20:: Agent IF Message Handler
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.extensis.cpp-core-framework
0x000000011ae02b64 GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.cpp-core-framework
0x000000011adc98bd GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.ExtensisFontManagement.sdk
0x000000011b3a4695 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.ExtensisFontManagement.sdk
0x000000011b3a4db2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
3 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108bb8cb PluginMain + 1570155
3 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108a35b9 PluginMain + 1471065
4 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108bbc16 PluginMain + 1570998
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff83317d7a __recvfrom + 10
1 ServiceManager-Launcher.dylib
0x000000011f1155ec Invoke + 45721
2 ServiceManager-Launcher.dylib
0x000000011f114813 Invoke + 42176
3 ServiceManager-Launcher.dylib
0x000000011f113be0 Invoke + 39053
4 ServiceManager-Launcher.dylib
0x000000011f113c66 Invoke + 39187
5 ServiceManager-Launcher.dylib
0x000000011f10f30f Invoke + 20412
6 ServiceManager-Launcher.dylib
0x000000011f10f616 Invoke + 21187
7 ServiceManager-Launcher.dylib
0x000000011f10fcd7 Invoke + 22916
8 ServiceManager-Launcher.dylib
0x000000011f10ff41 Invoke + 23534
9 ServiceManager-Launcher.dylib
0x000000011f11261d Invoke + 33482
10 ServiceManager-Launcher.dylib
0x000000011f112775 Invoke + 33826
11 ServiceManager-Launcher.dylib
0x000000011f112fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib
0x000000011f1130ad Invoke + 36186
13 ServiceManager-Launcher.dylib
0x000000011f105d6b Login + 480
14 ServiceManager-Launcher.dylib
0x000000011f1097ad Login + 15394
15 ServiceManager-Launcher.dylib
0x000000011f113412 Invoke + 37055
16 ServiceManager-Launcher.dylib
0x000000011f115253 Invoke + 44800
17 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
18 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000113f97ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x00000001141122c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 26:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00000001001b9145 0x100000000 + 1806661
2 com.adobe.illustrator
0x00000001001b8d1e 0x100000000 + 1805598
3 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 27:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00000001001b9145 0x100000000 + 1806661
2 com.adobe.illustrator
0x00000001001b8d1e 0x100000000 + 1805598
3 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 28:: Thread 7
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff84c17bb5 usleep + 53
3 com.extensis.ExtensisFontManagement.sdk
0x000000011b0a89c8 GFontManagerFacade::RenderPreviewPNGThreadEntry(GThread*) + 1068
4 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 29:
0 libsystem_kernel.dylib
0x00007fff8331667a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83315d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff864a4c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff864a4486 CFRunLoopRunSpecific + 230
5 com.apple.Foundation
0x00007fff83488afe -[NSConcreteTask waitUntilExit] + 190
6 com.extensis.cpp-core-framework
0x000000011adf5716 -[NSTaskWrapper backgroundLaunchAndWaitForExit] + 274
7 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
8 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
9 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
10 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 30:: Thread 8
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework
0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
3 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.AFlame
0x0000000153ca35f5 Flame_Terminate + 1642661
3 com.adobe.AFlame
0x0000000153c844cb Flame_Terminate + 1515387
4 com.adobe.AFlame
0x0000000153c3c28a Flame_Terminate + 1219898
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 33:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libsystem_c.dylib
0x00007fff84c7f663 szone_realloc + 183
1 libsystem_c.dylib
0x00007fff84cb3243 malloc_zone_realloc + 81
2 libsystem_c.dylib
0x00007fff84cb4032 realloc + 160
3 com.apple.CoreFoundation
0x00007fff8648281f __CFDataGrow + 351
4 com.apple.CoreFoundation
0x00007fff8647fdc3 CFDataReplaceBytes + 371
5 com.apple.framework.IOKit
0x00007fff89309af2 DoCFSerialize + 594
6 com.apple.framework.IOKit
0x00007fff8930a43c IOCFSerialize + 395
7 com.apple.framework.IOKit
0x00007fff8930e3c6 IOServiceGetMatchingServices + 51
8 com.apple.CoreServices.CarbonCore
0x00007fff8d2d2b3f identifierToIOKitObject + 77
9 com.apple.CoreServices.CarbonCore
0x00007fff8d2d2750 _GetIOKitDeviceTypeFromDeviceID + 55
10 com.apple.DesktopServices
0x00007fff8d678bb3 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1285
11 com.apple.DesktopServices
0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
12 com.apple.DesktopServices
0x00007fff8d6487da TNode::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TNodePtr&, bool&) + 126
13 com.apple.DesktopServices
0x00007fff8d651a14 TNode::SynchronizeVolumes(bool, TCountedPtr<TVolumeSyncThread> const&) + 214
14 com.apple.DesktopServices
0x00007fff8d652339 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 891
15 com.apple.DesktopServices
0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
16 com.apple.DesktopServices
0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
17 com.apple.DesktopServices
0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
18 libdispatch.dylib
0x00007fff846d5a82 _dispatch_call_block_and_release + 18
19 libdispatch.dylib
0x00007fff846d72d2 _dispatch_queue_drain + 264
20 libdispatch.dylib
0x00007fff846d712e _dispatch_queue_invoke + 54
21 libdispatch.dylib
0x00007fff846d6928 _dispatch_worker_thread2 + 198
22 libsystem_c.dylib
0x00007fff84c633da _pthread_wqthread + 316
23 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 34:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 com.apple.CoreFoundation
0x00007fff864b6200 -[__NSPlaceholderArray initWithCapacity:] + 0
1 com.apple.CoreFoundation
0x00007fff8647833f CFArrayCreateMutable + 191
2 com.apple.CoreFoundation
0x00007fff864a265c __CFBinaryPlistCreateObject2 + 4492
3 com.apple.CoreFoundation
0x00007fff864a2c53 __CFBinaryPlistCreateObject2 + 6019
4 com.apple.CoreFoundation
0x00007fff8649227b __CFTryParseBinaryPlist + 203
5 com.apple.CoreFoundation
0x00007fff86491dd7 _CFPropertyListCreateWithData + 119
6 com.apple.CoreFoundation
0x00007fff86491c14 CFPropertyListCreateFromXMLData + 84
7 com.apple.CoreServices.OSServices
0x00007fff831dc5f2 SFLUnflattenPlist + 78
8 com.apple.CoreServices.OSServices
0x00007fff831f113a SFLRemoteEntry::MakeSnapshotList(unsigned int*) + 110
9 com.apple.CoreServices.OSServices
0x00007fff831f105a _SFLCreateSnapshot + 66
10 com.apple.LaunchServices
0x00007fff85071820 LSSharedFileListCopySnapshot + 487
11 com.apple.DesktopServices
0x00007fff8d6294f3 TFSInfoSynchronizer::FetchChildren() + 523
12 com.apple.DesktopServices
0x00007fff8d615ed3 TNode::SynchronizeChildren(unsigned int, TNodeEventPtrSet&) + 163
13 com.apple.DesktopServices
0x00007fff8d61598f TNode::HandleSync(unsigned int) + 1957
14 com.apple.DesktopServices
0x00007fff8d6151bf TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 45
15 com.apple.DesktopServices
0x00007fff8d6522fb TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 829
16 com.apple.DesktopServices
0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
17 com.apple.DesktopServices
0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
18 com.apple.DesktopServices
0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
19 libdispatch.dylib
0x00007fff846d5a82 _dispatch_call_block_and_release + 18
20 libdispatch.dylib
0x00007fff846d72d2 _dispatch_queue_drain + 264
21 libdispatch.dylib
0x00007fff846d712e _dispatch_queue_invoke + 54
22 libdispatch.dylib
0x00007fff846d6928 _dispatch_worker_thread2 + 198
23 libsystem_c.dylib
0x00007fff84c633da _pthread_wqthread + 316
24 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 35:
0 libsystem_kernel.dylib
0x00007fff83318192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff84c63594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 36:
0 libsystem_kernel.dylib
0x00007fff83318192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff84c63594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000010a6c5f58 rbx: 0x000000010a68fc28 rcx: 0x0000000000000008 rdx: 0x0000000000000000
rdi: 0x000000010a6c4600 rsi: 0x0000000000000007 rbp: 0x00007fff5fbf9bb0 rsp: 0x00007fff5fbf9b70
r8: 0x5fc024835fbfa484 r9: 0x00007fff5fbf9388 r10: 0x0000000000000081 r11: 0x000000010a6c5f58
r12: 0x000000011da0afc0 r13: 0x0000000000000008 r14: 0x0000000022410008 r15: 0x0000000020000008
rip: 0x00007fff831dd8d6 rfl: 0x0000000000010202 cr2: 0x000000012724b374
Logical CPU: 3
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe IllustratorIf you had corrupt fonts then it could be two things and it could be both.
First you should try to confirm this possibilty.
Create a new user account.
Log into that user account launch Illustrator and crete file in Illustrator, should not be real work.
Then save it if the problem does not appear you boot back into your older account and you want to delete your font cache files and your settings folder for the settings folder you find it like this
1. Quit Illustrator.
2.Go to User/username/Library/Preferences/ Adobe illustrator CS# Settings and trash the settings folder, the whole folder not just the contents of the folder..
3. Start Illustrator. Illustrator creates a new preferences file.
For the font cahe there are utilties that do this some of which are free or you can do a search for files that star like this AdobeFnt and you will get a whole bunch that will look like this Adobezfnt07.lst or perhaps the number will be 10 as well and other numbers.
You trash them all and don't worry they will be made over once you launch another adobe application.
I suggest quitting all Adobe applications including the Bridge before trashing the font cache files.
Tehn see if you can save your files.
BTW do you have a font manager that can detect corrupr fonts and do you have any free fonts on your mac?
If you have free fonts you might want to make cetain they are not installed at the moment if you dcided to reinstall them then do so one at a time should the problem come back after installing a specific font you want to remove it clean everything out again and never reinstall that font again. -
Illustrator CC Crashing on Save
I have been having issues with Illustrator CC for Mac crashing when I try to save. I think it is realated to fonts. Everytime I open a file, it is defaulting to MyriadPro but it has a black diamond next to it. I can't seem to change it to something else. Any ideas?
ThanksYou have not even provided the most basic system info, so no, nobody can have any ideas. Also provide details about your documents and then of course the usual - weed out your fonts to the bare minimum necessary and then only add new fonts back as needed.
Mylenium -
Illustrator CC crashes during save.
I'm working with Illustrator CC and when i go to save it crashes. I am saving files to a server normally not my hard drive and this happens at least twice in the day. When it does crash i have to force quit the program and then when i try to reopen it, it will not and i have to restart my machine. I have been reading about plugins being the issue and printers and other hardware that might cause the problem. I just curious if anyone has a solution.
Don't save directly to the server. Adobe apps have never played well with servers. Save locally and copy to the server.
-
Intel OS 10.5 Illustrator CS5 crash during "save as" file replacement on network volume
I am running a recently reinstalled copy of CS5 on a os 10.5 Intel Mac pro as part of the CS5 design Premium edition. Every time I try to save over a file on a 10.5 fileserver as a "save as" to replace an exsisting document on the server, it crashes Illistrator. Hard. I get the spinning ball and have to force quit the application. This action tends to cause a volume bit map error on the hard drive. I have swapped the drive for a new one and the result is the same so I know it is not a failing hard drive. I have come accross a similiar issue on the forum and have yanked the pref file mentioned in the post, but no luck so far. If anyone has an idea, I am all ears. Thanks.
Previous thread with simialar issues.
http://forums.adobe.com/thread/318379Adobe has always stated that saving to and opening from a networked file server is not supported.
There are litterally thousands of configurations out there and it's not feasible for Adobe to test every single one of them.
If you save the file to a local drive do you have problems? -
Soundtrack 2 Freezes, Crashes on Save
I've been using FCS2 for a couple weeks now and FCP is great, though Soundtrack is now SUPER buggy.
My workflow has me editing to a final video, then I export the audio to AIFF and clean it up in Soundtrack. The newest, updated version (2.0.1) will let me start new projects, but will almost always give me the rainbow ball on Save or Save As, or even Save as Copy. Occasionally this will not be a "not responding" beach ball, but usually I have to force quit.
Happily it seems to actually save changes to the file so not all the work is lost, but c'mon fellas - this did cost a chunk-o-change and I use it professionally, so please pitch in with whatever you got for me...
Thanks!!I also have huge problems with STP. I posted by mistake on the Soundtrack forum a few weeks ago but basically... I have a 2 month old Mac Pro running Leopard....I just started trying to use Sountrack...but very unstable. Keep getting the infinite spinning disc of death.
Seems quite random too...sometimes when it's exporting...sometimes when I add an audio track...sometimes when I am just scrolling. It's almost unuseable as it is...crashes probably every 15 mins or so. I'm surprised that there isn't more discussion on this forum which makes me think "is it just me"?.
Not sure if it's the Mac Pro...Leopard...Soundtrack...or the combination of the 3?
Anyone....help...please! -
Illustrator CS5 crashes during save. error code 0xc0000005 FreeHand Reader.dll
These are the codes im getting
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: FreeHand Reader.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c3ec50a
Exception code: 0xc0000005
Fault offset: 0x2901e660
Faulting process id: 0x1604
Faulting application start time: 0x01d04b886ec5593c
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: FreeHand Reader.dll
Report Id: 2c9282e5-b930-11e4-ac85-0026188ee107
Does anyone have any ideas?
Thankssame here, new computer today and I got the exact same problem. I wonder if Adobe would do something about it, or just asking us to update and pay more to upgrade to CC
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Why does my illustrator CC crash when I save my files?
I own/manage a print/design company. We have 4 PC's running the Adobe Suite. We have recently all had issues when saving files in AI. When files begin to save the program freezes for up to 30-45 seconds, if we click anywhere during that time a window comes up saying that "Adobe illustrator has crashed" The PC's are fully upgraded, SSD's, 2GB GTI cards, 32GB ram and a big scratch disk for the Adobe Suite.
What causes this?
TI just got this computer in December. I have been using CS5 with no problems at all. Yesterday, I tried to save a very simple file to the desktop and illustrator crashed. It is happening any time I try to save the file to anyplace other than the one file that comes up when I use the "save as" or "save" command. Its happening no matter how small the file is.
I have already removed almost everything from my desktop as one person suggested. I have uninstalled illustrator, run the cleaner program, restarted and re installed illustrator. I have updated illustrator to the current version.
I am using osx yosemite 10.10.2
I have 16 g of memory.
I have 258G free out of 500G total of storage.
I am at a loss.
Do you know why it would be crashing?
Please help.
Thank you. -
Newbie CS3 Question: Illustrator crashes on Save or Save As...
I'm really stuck here. Illustrator CS3 crashes whenever I try to do a Save or Save As... I've contacted Adobe support and gone through a clean startup and reinstall of the app and still no love. Furthermore, the updater for CS3 fails. Something really troubling going on here...anyone ever reported this type of an issue before?
Thanks. This problem is fixed. Here is answer: http://doctorgeek.blogspot.com/2007/10/solution-for-photoshop-cs3-crash-freeze.html
Had that problem w/Acrobat. Fixed it.
Now keyboard is messed up. Spacebar & some other keys not working here nor apps! Suggestions, please! -
Illustrator CS4 (W7x64) crash on save pdf as non-admin
Dear AI users,
I have an annoying issue with AI CS4 (Design premium package) on a Windows 7 (64bit) platform. Every time I try to save a file in the pdf format as non-administrator, the program freezes/crashes before the pdf-export dialogue. Does anybody know this problem? It would be essential for a multi-user PC to be able to work without administrative privilleges of course ...
Thanks a lot in advance!I just found the solution ...
Needed to delete the folder "C:\Users\NAME\AppData\Roaming\Adobe\Adobe Illustrator CS4 Settings" [should be "C:\Documents and Settings\NAME\Application Data\Adobe\Adobe Illustrator CS4" under Windows XP] and everything works fine again ...
Thx -
Why does Illustrator CS 5.1 crash on save?
I am running Windows XP and my Illustrator CS 5.1 crashes every time I try to save.
I have made sure that my print spooler is running, and I have also restarted the service as well.
The only file format I can save it in is .fxg (none of the others work).
If I save a blank document, it works (but there's no point in that). When I put a picture or anything else into it, then try to save, it crashes.
I have also tried saving in different locations, and none of them work.
Any help?
Edit: I reset my preferences, and Illustrator now crashes whenever I open something as well.
Good thing I made a backup. I restored my previous preferences, and now it only crashes when I try to save. Yay.
Edit 2: Reinstalled CS 5.1. Indesign crashes on startup. Illustrator crashes when something is opened. Photoshop works.You have a permissions problem. Reset your file permissions/ file ownership. Select your drive, right-click --> Properties --> Security, then Advanced --> Owner. Take over ownership of your system files and match the normal permissions to suit. you may need to do this several times before everything is straightened out.
Mylenium
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