Im having trouble updating itunes so u can update my iphone 4 im installing itunes on windows vista and when it installs it says it has encountered an error and cannot continue install

having problems updating my itunes so i can update my iphone4 it wont install itunes i already have itunes on my pc but it wont update it. ive tried uninstalling it and reinstalling it but to no success

hi rhapsody!
... okay, it's not that one. a pity because we had a straightforward fix for that one (upgrading to 6.0.3.5 or 6.0.4.2).
your particular message when plugging in an ipod, can be fiddly to troubleshoot. i haven't seen many commonalities amongst the non-6.0.2.23 reports and resolutions. so we'll work through various possibilities that have had some success with various cases of this.
first, let's try some spring cleaning and maintenance. download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer them, do online scans too. (they can sometimes pick up malware if the security software on the PC has been compromised.) head to Windows update and make sure you're up-to-date in that regard too. do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot.
if no joy with that, we'll check to see if you're getting an interaction between your security software and the ipod. as an experiment, try switching off your security software (antivirus, etc) prior to a synch. do you still get the itunes has message then?
if no joy with that, check to see if the drivers on your PC are up to date. this resource might be helpful with that:
Updating the drivers on your Windows PC
keep us posted on your progress.
love, b

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well done MAJR!
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love, b

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