Im trying to purchase music on my ipod but it keeps telling me that i need to answer my security questions. how can i reset them? i forgot the answers

how can i reset my security questions? ive been trying to purchase music and it keeps sending me to answer the secutiy questions

From a Kappy  post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • HT204074 i just got a replacement phone from Asurion because my iphone 4s had issues, i tried to dl music from apple itunes and it keeps telling me that there is another id associated with this device and i have to wait 45 days to associate mine, is there

    i just got a replacement phone from Asurion because my iphone 4s had issues, i tried to dl music from apple itunes and it keeps telling me that there is another id associated with this device and i have to wait 45 days to associate mine, is there  a way around this problem or do i have to actually wait?

    Either wait it out or contact Asurion and complain. They sent you a used phone as JB said above. There is nothing anyone here or at Apple can do about it.

  • I am trying to rent a movie on iTunes. It keeps telling me that I need to connect to wifi or download on a computer. I am connected. What is the issue? This is maddening!

    I am trying to rent a movie on iTunes. It keeps telling me that I need to connect to wifi or download on a computer. I am connected. What is the issue? This is maddening!

    If you are using a Windows based computer, try disabling anti virus software and turn off the Firewall.
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    Then try downloading iTunes media.

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    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
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  • I am trying to change my Apple ID password but it keeps telling me that my security answers are wrong

    I keep trying to change my Apple ID password but I can't get past the security questions. Is there another way to get thru because I don't remember my exact answer from 8 years ago.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
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    (107280)

  • My Ipod keeps telling me that i need to verify my apple account how do i do that?

    Well my Ipod keeps on telling me that i need to verify my account and i did but now it's telling me that i n eed to something else but i don't know what it's about at all. Can someone help me.

    Why am I sometimes asked to verify my Apple ID by email?
    When you create a new Apple ID or make certain changes to your account, Apple will require you to sign in by following the link in a verification email. This is to help protect your identity and keep your account secure. Some Apple services, such as FaceTime and GameCenter, require email validation.
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    Simply follow the link in the verification email that says "Verify Now." Sign in with your current Apple ID and password, then click Verify Address. You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.

  • I am trying to update my version of firefox but it keeps telling me that i don't have sufficient privaleges to update, what does that mean?

    I am running mac os x 10.5.8, my firefox crashes during use at various times. I am trying to upgrade from firefox 8.0.1 to 9.0 but when i try to install it will not let me because it says i don't have sufficient privileges. What does that mean and how can i fix?

    see here '''cor-el''' reply : https://support.mozilla.org/en-US/questions/904538
    see also : [http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall Clean reinstall]
    thank you

  • HT4623 i restored my ipod but it keeps telling me that my ipod is in recovery mode and to restore it again.

    I restored my ipod touch but when i connect it with itunes it hkeeps saying that my ipod is on recovery mode and have to restore it again. What should i do?

    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I need help really bad. im trying to sync music on my ipod, but a message comes up say " cannot synce  photoes in ipod because the folder pictures cannot  be found . what do i do ?

    i need help really bad. im trying to sync music on my ipod, but a message comes up say " cannot synce  photoes in ipod because the folder pictures cannot  be found . what do i do ?

    Try deleting the iPod Photos Cache folder. There may be more than one. For its location see:
    iTunes: Photo sync creates iPod Photo Cache folder
    Also, go to the Photos pane for the iPod in iTunes and make sure syncing photos is unchecked.

  • HT5312 Good afternoon, I have forgotten my sequential answers to questions....how can I reset them ? Or else have the answers back again.  I am trying to purchase now and couldn't proceed because of this.  Please assist

    Good afternoon, I have forgotten my sequential answers to questions....how can I reset them ? Or else have the answers back again.  I am trying to purchase now and couldn't proceed because of this.  Please assist

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should work : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • Had to buy a new PC as the hard disk of the old one broke and lost all purchases, but still have them on the iPhone. How can I sync them back to the new PC in iTunes?

    Had to buy a new PC as the hard disk of the old one broke and lost all purchases, but still have them on the iPhone. How can I sync them back to the new PC in iTunes without losing them?

    You should be able to:
    Backup the device to the new installation
    Transfer your purchases into a newly authorized library
    Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
    Restore the device from the backup
    This process should switch the association of the device to the new library, preserving the data and settings in your apps.
    May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
    When you get it all fixed, make a backup!
    tt2

  • I've synced iPad with iTunes, but it keeps telling me that there are purchases on my iPad that need to be transferred?

    I've synced iPad with iTunes, but it keeps telling me that there are purchases on my iPad that need to be transferred before I can run the iOS update or I will lose them.  What should I do?  How do I figure out what purchases have not been transferred?   I went into iTunes on my Mac and ran "Check for available downloads" and I still get same message. 

    The 'cehck for available downloads' checks if there is anything in the store that you haven't yet downloaded, it won't copy anything from the iPad. Have you tried doing File > Devices > Transfer Purchases ?

  • HT201210 I am trying to update my ipad 2 but it keeps telling me that it isn't eligible for the requested build how can i fix this problem

    I am trying to update my ipad 2 but it keeps telling me that it isn't eligible for the requested build how can i fix this problem

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Copied from this website.
    http://support.apple.com/kb/TS3694#error3194

  • HT5057 I have $25 on iTunes and trying to buy a subscription to popsci and it keeps telling me that it can not go thru I have updated all my info on iTunes . So what do I need to do ?

    I have $25 on iTunes and trying to buy a subscription to popsci and it keeps telling me that it can not go thru I have updated all my info on iTunes . So what do I need to do ?

    Note:
    Some In-App Purchases and Subscriptions require a Credit Card.
    If necessary... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

    when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

    Try here:
    iTunes Store: My credit card's security code or zip code does not match my bank's records

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