Im trying to re-install Adobe photoshop elements and it says failure to install

I would like to say that your customer Service is the absolute worst I have ever spoken to... I am having trouble re-installing my photoshop elements 4.0 on my computer. I just used it yesterday and went to re-install it today because my computer had to be restored to factory settings. I waited 10 min and the phone hung up on me. I called back and waited 30 min and then hung up because it was taking so long. Then called back, complained to the first rep, he transferred me to another rep who transferred me and I waited 52 min for a CSR to tell me that I need to go to forums.com. This is terrible..what is there job if they are just referring people to a forum. I would love to download 12.0 at some point but I do not have the funds at this time and the 4.0 will get the job done, but it will not let me download. I need this asap for my job. I am wasting valuable time from my job and kids w/ computer problems.
Thanks
Jessica Bush

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Im trying to re-install Adobe photoshop elements and it says failure to install

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