Im trying to restore my mac book pro but when i get to the mac os x utilities it wont let me click on any options?
im trying to restore my mac book pro but when i get to the mac os x utilities screen it wont let me click anything?
I think ive just done it! I think ive been in Safari clicking file, open files, downloads - and thats where it was grey. i just went from the 'Finder' icon and was able to download its doing it now. i think i need some tuition as i dont know if i wasi n the wrong place initially but i could see the downloads just not click on them. Thank you for your patience Don
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hey so i've a prob my mac book pro screen is white screen and the loading sign and it never boots up so is there any way i can back it up on windows 7 before i restore/or find a fix.
thx,
brandon2000well no reply from the community. sniff- do i stink!? - probably a little bit. If i have lost all that data then I'm gonna really really pong.
Any ways i have purchased a 1tb usb HDD and have managed to duplicate the dmg file onto it. however still unable to mount the **** thing. so now i have ordered disk warrior which will be in my possession tomorrow.
fingers toes eyes crossed. -
i switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
I downloaded Mountain Lion on my Mac Book Pro but when I go to install it, it says "OS X cannot be installed on Lion." Any advice?
Right-Click the "Install OS X Mountain Lion" installer under /Applications and select Show Package Contents and drill down through the folders; Contents/SharedSupport. Drag the InstallESD.dmg file to your desktop. Grab an 8GB USB stick as the file is 4.35GB's and might not fit on a 4GB USB stick. Then mount the DMG by double-clicking it and stick your 8GB USB stick in and that will mount then you can use Disk Utility to restore the DMG to the 8GB USB stick. Then shutdown and reboot while holding the Option key and select the USB drive. See if that will let you install Mountain Lion.
One more thing, you have to format the USB Stick first and ensure it's set to GUID mode (under Partition tab Options button) or it won't boot.
More detailed instructions:
http://osxdaily.com/2012/02/17/make-bootable-os-x-10-8-mountain-lion-usb-install -drive/ -
i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
B-rock -
I have transferres Adobe programs from my old Mac Book to my new Mac Book Pro, but I can´t open the programs!?
Adobe programs don't do well with migration. You should uninstall them, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), and reinstall from the original installers, but you also need to be aware that many older programs are not supported on newer versions of OSX so this may not go smoothly.
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Hi guys. Just a quick question. My wife has a Mac Book Pro and when she is browsing the web she can use a two fingered gesture to go back to her previous page (by swiping from right to left). Is there any way to set that up on my iPad Mini. Many thanks.
Not in the Safari browser she can't. That is not supported on the iPad. There are other mobile browsers that do have that functionality - one is iCab Mobile.
https://itunes.apple.com/us/app/icab-mobile-web-browser/id308111628?mt=8 -
I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason -
i am trying to restore my ipod on a different computer and i have forgot my password and now it wont let get into it on the computer to retore it! Need Help Please
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS(Ireally don't remember if it's a 3G or 3GS), iOS 3.1.2. Thanks for your help
please help me!!!
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I'm trying to buy more storage on my iPad but when I get to the "buy" button, it has my old Apple ID and I can't go any farther. I've changed my Apple ID on all my devices, logged out, logged back in, rebooted, etc., but that one area still has old one.
You can't buy more storage on an iPad. You are referring to space on iCloud and that probably won't accomplish what you are trying to do.
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I'm trying to make a purchase at itunes, but when I finish asking the card data to the message comes into contact support itunes appears, can you help me?
Do exactly what it told you to do.
Contact itunes support -
I am trying to set up an iTunes account without a credit card. However when I get to the screen that asks for credit card information, 'none' is not an option. According to the instructions on the website, that should be an option. Any help would be greatly appreciated.
Thanks for the response,
Yes, I followed the instructions to the letter. But it asks for credit information anyway and 'none' is supposed to be an option when setting up an account 'with no credit card'.
I have two new iphones, the first one set up as expected, where 'none' was an option. Now that I'm attempting to set up the second with different information, there is no 'none', only Mastercard,Visa, AmerX, Discover and Paypal.
My wife is ready to throw hers out the window, help me stop her...
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