Im unable to open the pdf file for the code to redeem Mountain Lion:the '*****'file could not be opened. it may be damaged or in a format that preview doesn't recognise

I've tried opening the file in ibooks, on ipad, in Safari, and straight from e-mail, but it can't open the .pdf file. Could it be corrupted? I'm brand new to the MBP so may be missing something obvious!

If Preview won't read the pdf file, try Adobe Reader. It is possible, of course, that the file may actually be damaged, as Preview should be able to open the file.
Clinton

Similar Messages

  • After updating os to 10.9.1can't open pdf files.  I get a message saying It may be damaged or use a file format that Preview doesn't recognise. I can still read older saved files but no new ones arriving by email.  Any help would be appreciated.

    After updating os to OSX 10.9.1 I can't open any new pdf files.  I get a message saying It may be damaged or use a file format that Preview doesn’t recognise. I can still read older saved files but no new ones arriving by email.  Also can't attach a pdf to an email to send out.  Any help would be appreciated.

    Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
    Step 1
    If Adobe Reader or Acrobat is installed, and the problem is just that you can't print PDF's displayed in Safari, you may be able to print by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar may appear under the cursor. Click the printer icon.
    Step 2
    There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
    Step 3
    If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
    Safari ▹ Preferences... ▹ Security
    and check the box marked
    Allow Plug-ins
    Then click
    Manage Website Settings...
    and make any required changes to the security settings for the Adobe PDF plugin.
    Step 4
    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
    Step 5
    The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
    Step 6
    Do as in Step 4 with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

  • HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    Make sure your Mac qualifies for Mountain Lion  >  Upgrade your Mac to OS X Mountain Lion.
    If you have anti virus software installed, disable that before downloading apps.
    Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
    Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
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    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
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    Now here:
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    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • Error Message.."Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize."

    Hi, This may be a common problem, I've browsed through posts here...anyway help required please! This morning I downloaded 108 photo's from my Canon EOS1000, same as I've ever done for the last few years. They seemed to load okay as they have always done, but just five minutes later I tried to open them and had this dreaded message  "Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize." I've checked file extensions etc. and they're all JPEG's - and the information on each photo looks similar to photos' in the stuff I downloaded last week.
    Have I lost these photo's? Can they be retrieved? Of course I selected the "delete photo's from camera option on downloading.....
    Any help greatly appreiated
    Bill
    Kent
    England

    gambo74, Welcome to the discussion area!
    It sounds like the drive directory is corrupted.
    Boot from the DVD that came with your iMac. Open Disk Utility and repair the hard drive.

  • I need a copy of the PDF guide for version 12 I have just installed - the link that appears in searches takes me to version 13. Where can I get the version 12 copy please?

    I need a copy of the PDF guide for version 12 I have just installed - the link that appears in searches takes me to version 13. Where can I get the version 12 copy please? (I bought the Photoshop Elements and Premiere Elements pack, but have only just installed and started to use).

    Hi,
    You can find the Help Archives at Adobe Premiere Elements Help | Archive
    Regards,
    Premiere Elements Team

  • Firefox doesn't print or open preview, when I select print preview I get the following error: Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize.

    Firefox doesn't print or open preview, when I select print preview I get the following error: Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize.
    However, when I print from Safari or another program, I have no problems
    == Yesterday

    The only solution to corrupted files is to restore from your back up.
    Regards
    TD

  • Hello, I have macbook pro 2008 10.5.8 and I want to upgrade to new soft, which one is the proper one for me Snow leopard or mountain Lion

    Hello, I have macbook pro, late 2008, OS X 10.5.8 and I want to upgrade to new soft, which one is the proper one for me Snow leopard or Mountain Lion, and what is the differences between those.
    What do you recommend at this time for me.
    Thanks a lot

    You can upgrade to Mountain Lion, but you have to upgrade to Snow Leopard first. Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    Then, make a backup, insert the DVD and upgrade. After upgrading, open Apple menu > Software Update and install the most recent version. Mac OS X 10.6.8 includes the App Store, so open it and purchase Mountain Lion. See if your programmes are compatible > http://www.roaringapps.com

  • Transfer to new PC: The project could not be loaded, it may be damaged or contain outdated elements

    The Problem
    I have transferred a large and functioning Premiere Pro project to a more powerful PC but am unable to run it, stopped by the error message "The project could not be loaded, it may be damaged or contain outdated elements".
    Facts
    The new PC has a 6-core processor and a different hard drive configuration but the operating system on both is Windows 7 and both PCs host up-to-date Premiere Pro CS6 (as part of Adobe Production Premium). The PCs are networked and Premiere Pro on the old PC can successfully load and run the project file located on the new PC, proving that the transferred file is not damaged. Also, preceding versions of the same project generate the same error message when run on the new PC except, very oddly, for earlier versions saved on or before 28 June 2011, when the project was only a fifth of its current size; those versions load correctly. Contemporary notes show that the editing carried out that day was simple timeline editing, ie no After Effects etc (that came later), and the project has worked fine then and since.
    So I don't have a damaged project file and don't know what "outdated elements" means.
    Help
    Any help solving this problem would be much appreciated.

    Hi Vinay
    As suggested I renamed the additional folder, created a new project, set 'Custom' editing mode, 'Microsoft AVI' as the preview format with 'Uncompressed' codec.
    Unfortunately the results were similar to before: On importing the original project into the new project I was sequentially asked for the locations of various files, including After Effects .aep files. The final file location request, for an mp3 audio file, was followed by lots of conforming and indexing. During this process the 'Where is the file XXX.mp3? window stayed locked open. Eventually, with all conforming etc finished, this window was still open and locked. Clicking anywhere on the screen caused a 'ding' and another, smaller, box opened, listing three .aep files. This box asked no questions and gave no options for selecting a file location so, with the topmost file highlighted, I just clicked 'ok' and the box disappeared, leaving the 'Where is the file XXX.mp3?' box still open.
    The importing process took about 30 minutes. I waited another 10 minutes, in case something was happening in the background, but with the Task Manager CPU usage value sitting on 0 or 1%, I used it to shut down the project.
    For what it is worth, I created a simple new project on the old PC – just a few video clips and transitions in a single sequence (no After Effects etc). This project was then transferred to the new PC and it opened successfully.
    Again I remain grateful to you for this and any more advice.
    Best regards
    Dave

  • "It may be damaged or use a file format that Preview doesn't recognize."

    I have read through all the discussions and I can never seem to find a solution or answer to this that is working for me.
    Currently in Spain on vacation, loaded all my photo's into iPhoto to clear my camera, like an idiot I deleted them from my memory card cause I've never had an issue with my Mac.
    First I was getting a "no room on Home" message, then I re-open iPhoto and everything is gone, even historical pictures. I tried to rebuild, doesn't work.
    I can see some of the photo's on my hard drive still and can open them in Preview, but others when I try I get this "It may be damaged or use a file format that Preview doesn’t recognize."
    I'm still in Spain, wondering if I should re-take really important photo's or chance that this can be fixed by someone who knows what they are doing when I get home.
    Dear heaven THANK YOU if you can help me.

    If I'm reading this corretly, capacity is 249.72 GB and 165.3 GB is avaliable.
    The home message has happened before, however the IT at work managed to fix it, until now.
    Thanks again/in advance.

  • I upgraded to Mountain lion. I could not open any of my word documents so i downloaded Libre Office. It is downloaded but how do I get it to work with my old documents??

    I upgraded to Mountain lion. I could not open any of my word documents so i downloaded Libre Office. It is downloaded but how do I get it to work with my old documents??

    I don't know what file formats LibreOffice supports, but my guess is it can only handle the OpenXML format (new Office docs).
    You could use this online converter: http://www.zamzar.com/convert/doc-to-docx/

  • THE PROJECT COULD NOT BE LOADED, IT MAY BE DAMAGE OR CONTAIN OUTDATED ELEMENTS

    I am trying to open a .prprj worked yesterday but I get this msg: THE PROJECT COULD NOT BE LOADED, IT MAY BE DAMAGE OR CONTAIN OUTDATED ELEMENTS
    I tried to import it in a new project, import it in AE, open an aotosaved project (there are so old, not usefull)
    I know that it can be edited in XML, but I don't understand anythig of that...
    HOW DO I REPAR IT???
    Any help???

    Hi,
    thanks for for the comment! In fact I did try this and I also tried to import a sequence only. I haven´t changed anything but I guess the automatic update of windows 8.1. has.
    And then I noticed that I´m not at all alone with my problem...
    Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe
    So the final solution seems not to be in my hands ;~)
    Cheers,
    Petri

  • TS2972 i can't access my home sharing in itunes ? :( when i fill up the apple i.d there's a pop-up window "Home sharing could not be activated because an error occurred (5506)" what's with that?

    i can't access my home sharing in itunes ? when i fill up the apple i.d there's a pop-up window "Home sharing could not be activated because an error occurred (5506)" what's with that?

    See:
    Troubleshooting Home Sharing
    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

  • When looking for a document, there used to be a "Today" tab on the left side of the Finder window. After updating my computer with the most recent update (I think it was Mountain Lion, but I could be wrong...), the "Today" tab seems to have disappeared.

    I really prefer using the "Today" tab instead of the "All My Files" tab, because it loads much faster and only shows me the documents that I want to see. Is there any possible way to get the "Today" tab back?

    In Finder, go command - F. On the top left set "Kind" to Date Created, finish selecting the criteria and hot "Save" on the top right. You'll get a new smart folder with an option to add it to the sidebar.

  • The project could not be loaded, it may be damaged or contain outdated elements - PLEASE HELP

    Hi Dear Adobe Forum,
    I need help, please
    i cant open my project
    I72600K
    Gygabite Z77Ud5
    Matrox Rtx2
    16Gb ram
    Adobe premiere cs5.0.3
    Nvidia geeforce gtx460
    u can download my file from here[code]http://speedy.sh/Ahkxh/Anahit1.prproj[/code]http://speedy.sh/Ahkxh/Anahit1.prproj

    As a happy user of the Matrox RT.X2 for many years, and later an equally happy user of a Matrox MXO2, I can say from experience that it is highly unlikely that this problem has anything to do with the Matrox hardware!
    Can you open a new blank project, and save it?
    If you cannot import your faulty project into a new project, can you import the sequence from your faulty project?
    Have you tried clearing the Media Cache, clearing your preferences, etc. - all among the techniques used to resurrect a Premiere Pro project that has gone bad???

  • The project could not be loaded, it may be damaged or contain outdated elements.

    Hi,
    I need help, desperately!
    I was working today with a small project. I was almost ready, just some titles missing...
    Suddenly I could not load the project anymore. I got these messages (see below).
    I´m using Premiere Pro CS 6  from my hard disk. Operating system is Windows 8.1.  
    Never had this kind of problems before. I can still load other, previous projects without a problem.
    Is there a solution for this?
    petrihan

    Hi,
    thanks for for the comment! In fact I did try this and I also tried to import a sequence only. I haven´t changed anything but I guess the automatic update of windows 8.1. has.
    And then I noticed that I´m not at all alone with my problem...
    Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe
    So the final solution seems not to be in my hands ;~)
    Cheers,
    Petri

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