IMac can't find the Superdrive.

Basic problem: my 20 inch, 18 month old iMac, running 10.4.11, can’t find the internal DVD/CD Superdrive. It can’t be found with the system profiler, itunes, iMovie, Toast, etc.
If I put in a CD or DVD it goes in the slot but it does not show up on the desktop and it can’t be ejected by the keyboard.
The computer also will not boot up in the open firmware mode.
I called Applecare and we went through the usual suspects and fixes. That didn’t work so they said to take it into an apple retailer/service to get the Superdrive replaced.
The problem is: this is my second Superdrive- only two months old. The first Superdrive (original) wouldn’t burn (and I seldom burn discs) so I had to replace that in April.
I took my computer into Apple retailer MacEnthusiasts in West LA. They checked all the hardware and said the Superdrive needed replacing (they did that) and that the logic board needed replacing (they did that).
The problem is: the iMac still won’t recognize the Superdrive.
I don’t get the feeling that anything else is wrong with the computer. It will recognize an external firewire burner but not the internal burner.
MacEnthusiasts gave up and told me to call Applecare again.
Do you think I’d have better luck at a regular Apple Store?
I can burn a disc but I paid for an internal drive so I’d like a working internal drive.
What advice can you give me?
Thanks

Hi Steve,
Depends on the Apple Store, but I think that is your next step, see what happens there before going beyond that, they may very well correct whatever it is.

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